The staff at RCU napa on 1st street are Super amazing friendly and professional. Love this…read morelocation. They even have clean restrooms! They've gone out of their way to help me. I don't know how many times . The only downside about this place is it gets REALLY busy. there's only two ATMs. Parking is somewhat limited.

The best credit union ever! Super helpful with banking, notary and insurance services.read more

Great bank in Napa - very much community-oriented. All staff are knowledgeable, professional, and…read morewilling to assist with your banking needs and questions.

I recently moved to Napa from Chicago. Starting over at 60-a…read morelittle scary. The help and overwhelming kindness of Sandra ReSims at Napa Bank made me feel welcomed and excited for my new adventure. Meeting Sandy was like meeting an old friend for the first time! Now that I've had a working relationship with this bank for a few months I can tell you that their ads are accurate. They are a small local bank that actually cares about their clients.

If you are thinking of having a small business in Napa, RETHINK your financial needs and use…read moreanother bank, because they are extremely unhelpful, practically dismissive. I closed my business account this past March and was very specific with the banker that I wanted to make sure I owed no more recurring charges for merchant services, and asked for reassurance that would my account be completely closed. They assured me that YES, all taken care of. Imagine my surprise when I got a letter from COLLECTIONS that I owed a balance of $35.95, that they couldn't get a hold of me, (are you kidding? You had my account, my phone number, and info from my two personal accounts) and I now owed $135 (an additional $100 for the collections fee). After numerous attempts on the phone (which took hours) I went to the bank last week, and the banker said they couldn't help me at the time; I would need to make an appointment with a banker for the following week and to keep calling the number on the letter in the meantime. Tried again that afternoon from home, and after another hour, got nowhere. Went into the bank today, and after an hour and 15 minutes on hold with a banker, and consistently being forwarded to another number/department of B of A, I am still NOWHERE. Came home with a new phone number to call, called it...and they are closed for the day. To add insult to injury I thought to just pay the amount to get behind me, and tried to use the QR code to pay it on my phone. Guess what...the QR code leads to a web page with the message "This site can't be reached.... app.pymts.net's server IP address could not be found." Are you effing kidding me???? DO BETTER Bank of America!

Very nice customer service. Vume and Ivan were very kind, they stayed after closing to resolve our…read moreneeds! We highly recommend!!

I've lived in Napa for a year now and I swear this atm is broken 9 times out of 10. You'd figure a…read moremajor bank in a large town that's a major tourist town full of rich people could have a functional atm, but sadly, that's not the case. The only other chase atm in Napa also is broken constantly. I have no idea why chase seems to hate napa but they sure are making it difficult to do business here

JP MORGAN shutdown the south napa branch. It never really recovered from covid. They left one atm…read moreon the side of the building by panda express thats always broken / full and super flithy major homeless mecca. High stress parking lot situation. North napa only has ONE ATM outside thats also flithy and always broken or full. Long lines, slow tellers. Meanwhile Sonoma chase has FOUR ATMS outside. JP morgan needs to get it together, install more atms hire more tellers. QUIT being stingy and cutback on their vip executive jet trips

Took forever to cash a simple payroll check. Go to the other location in town, they ate much faster…read moreand know what they're doing.

The Umpqua branch in Bel Aire Plaza in Napa is my new favorite. It is almost a polar opposite of…read morethe Soscol banch. The only takaway is no drive through, but I've given up on those at the Soscol branch. Bel Aire: Well staffed and productive staff. Always a nice smile and listens to me when I describe my needs. The hours of operation are posted and abided by. It's quiet and the acustics are good for my hearing aids. I can count on getting my banking done with one stop at Bel Aire rather than going to Soscol to be frustrated before going to Bel Aire.

For a smaller bank, you'd expect a more customer-focused operation but instead you get a large bank…read moreindifference and lack of attention to detail. Not at all impressive and their online transaction search function is terrible.

There are a couple of people at this branch who are helpful, but try calling to set up online…read moreaccess when you are hearing impaired -- they are assholes. My daughter has tried to help but they will not allow her to help me understand what they say so we get nowhere. My daughter has POA but they don't care. I have very limited mobility and would like to be able to monitor my account from home. I was with Umpqua for many years, since the 80's. This is very frustrating. How do people who do not drive and have a hard time hearing get anything set up with this bank? I have a code that is supposed to 'unlock' something so I can create a login, but it doesn't recognize my phone number, my previous phone number from years ago, or even my daughter's number, since we tried to exhaust all options. Help!

Now you have to make an appointment to speak to a teller? Are you kidding me. Our account was…read morehacked, money stolen, fraud department says to go to our local branch ASAP. Now I'm sitting here waiting for them to squeeze us in. So much for customer service. They actually worked very hard to help us fix our problem! Initially very frustrating but Christy was wonderful.

Pretty shocking how rude the customer service here is. I gave my family member a ride and waited…read more for them for them to do a transaction here and what I observed was pretty disappointing ... They changed some of their policies so they weren't able to accommodate and their handling of the matter was concerning .. All good on policies changing .. many many years ago I worked in banking I know sometimes customers crash out when there is a change .. I haven't worked a customer facing role in 10 years .. but geez delivery is everything .. my relative felt attacked and ashamed too .. maybe the staff was having an off day ? But using condescending language isn't cool

I went to Redwood Credit Union to deposit $500 in my daughter's checking acct on 4/23/25. The…read moreteller apparently accidently posted it as $5,000. Later that day, my daughter called me and asked about the deposit. I went to the bank the next day to straighten this out. I spoke with the branch manger who told me the deposit had been corrected and the $4500 difference had been removed from my daughter's account and I would have my money back in 2-3 business days. No apology, very matter of fact. It is now 19 days later, numerous phone calls and trips back to the bank and I still do not have my money. To say I'm frustrated is an understatement. Now Redwood is trying to blame my bank for the delay and giving hollow excuses. My feeling is Redwood made the error and needs to fix it. Now. Do I need to hire an attorney to straighten this out? If they have the ability to withdraw the money in less than 24 hours, why is it 19 days and the money is still not in my account? I cannot recommend Redwood Credit Union because I don't want others to go through what I am dealing with. I had to sell stock to cover this amount so I'm out that as well. It's definitely not right to be treated this way.

Unprofessional experience with Dane Miller…read more We scheduled an appointment and no show Called to reschedule no callback

I thought Bank hours were until 5:00 PM weekdays. Someone…read moreinside noticed I was standing there and politely came over to let me know they were closed. I think she noticed my frustration as well as recognizing me as a Bank Member. Amazingly Frances Reyes along with Cheryl Payan both let me in, took care of my Banking needs. If that isn't customer service I don't know what is. Thank you both very much for going out of your way.

The prettiest bank in Napa Valley!…read more Great service & plenty of free parking. Bang for you buck? Bank on it! Trust!

Seems like this is just a place to vent because they don't care about bad service reading other…read morereviews. Tried to open a bank account today and the teller told me "we are closing in 40 minutes, so you have to go online." Have you ever heard someone in customer service tell you that you cannot be a customer because they're closing in almost an hour?