The staff at RCU napa on 1st street are Super amazing friendly and professional. Love this…read morelocation. They even have clean restrooms! They've gone out of their way to help me. I don't know how many times . The only downside about this place is it gets REALLY busy. there's only two ATMs. Parking is somewhat limited.

Awful online banking and awful bank overall. Doesn't communicate with other banks and is completely…read moreuseless as a bank outside of just asking for money and attempting to use money you have. Bank is awful and isn't accepted at most ATMs despite what you're told. Star ATMs also still charge you a fee so it's useless outside of NorCal. I regret getting a credit card with them and i am at the point of just taking a negative on my credit score so I can never deal with them ever again.

Great bank in Napa - very much community-oriented. All staff are knowledgeable, professional, and…read morewilling to assist with your banking needs and questions.

I recently moved to Napa from Chicago. Starting over at 60-a…read morelittle scary. The help and overwhelming kindness of Sandra ReSims at Napa Bank made me feel welcomed and excited for my new adventure. Meeting Sandy was like meeting an old friend for the first time! Now that I've had a working relationship with this bank for a few months I can tell you that their ads are accurate. They are a small local bank that actually cares about their clients.

If you are thinking of having a small business in Napa, RETHINK your financial needs and use…read moreanother bank, because they are extremely unhelpful, practically dismissive. I closed my business account this past March and was very specific with the banker that I wanted to make sure I owed no more recurring charges for merchant services, and asked for reassurance that would my account be completely closed. They assured me that YES, all taken care of. Imagine my surprise when I got a letter from COLLECTIONS that I owed a balance of $35.95, that they couldn't get a hold of me, (are you kidding? You had my account, my phone number, and info from my two personal accounts) and I now owed $135 (an additional $100 for the collections fee). After numerous attempts on the phone (which took hours) I went to the bank last week, and the banker said they couldn't help me at the time; I would need to make an appointment with a banker for the following week and to keep calling the number on the letter in the meantime. Tried again that afternoon from home, and after another hour, got nowhere. Went into the bank today, and after an hour and 15 minutes on hold with a banker, and consistently being forwarded to another number/department of B of A, I am still NOWHERE. Came home with a new phone number to call, called it...and they are closed for the day. To add insult to injury I thought to just pay the amount to get behind me, and tried to use the QR code to pay it on my phone. Guess what...the QR code leads to a web page with the message "This site can't be reached.... app.pymts.net's server IP address could not be found." Are you effing kidding me???? DO BETTER Bank of America!

Very nice customer service. Vume and Ivan were very kind, they stayed after closing to resolve our…read moreneeds! We highly recommend!!

Took forever to cash a simple payroll check. Go to the other location in town, they ate much faster…read moreand know what they're doing.

The Umpqua branch in Bel Aire Plaza in Napa is my new favorite. It is almost a polar opposite of…read morethe Soscol banch. The only takaway is no drive through, but I've given up on those at the Soscol branch. Bel Aire: Well staffed and productive staff. Always a nice smile and listens to me when I describe my needs. The hours of operation are posted and abided by. It's quiet and the acustics are good for my hearing aids. I can count on getting my banking done with one stop at Bel Aire rather than going to Soscol to be frustrated before going to Bel Aire.

For a smaller bank, you'd expect a more customer-focused operation but instead you get a large bank…read moreindifference and lack of attention to detail. Not at all impressive and their online transaction search function is terrible.

There are a couple of people at this branch who are helpful, but try calling to set up online…read moreaccess when you are hearing impaired -- they are assholes. My daughter has tried to help but they will not allow her to help me understand what they say so we get nowhere. My daughter has POA but they don't care. I have very limited mobility and would like to be able to monitor my account from home. I was with Umpqua for many years, since the 80's. This is very frustrating. How do people who do not drive and have a hard time hearing get anything set up with this bank? I have a code that is supposed to 'unlock' something so I can create a login, but it doesn't recognize my phone number, my previous phone number from years ago, or even my daughter's number, since we tried to exhaust all options. Help!

Pretty shocking how rude the customer service here is. I gave my family member a ride and waited…read more for them for them to do a transaction here and what I observed was pretty disappointing ... They changed some of their policies so they weren't able to accommodate and their handling of the matter was concerning .. All good on policies changing .. many many years ago I worked in banking I know sometimes customers crash out when there is a change .. I haven't worked a customer facing role in 10 years .. but geez delivery is everything .. my relative felt attacked and ashamed too .. maybe the staff was having an off day ? But using condescending language isn't cool

Im stuck with this branch because since they closed soscol south napa, its the only game in town…read more Walked in and got the worst treatment ever Monday afternoon. management was nowhere hiding in the back. Only 2 advisors tied up with dramatic clients. Several folks in line. Theres no obvious place to sign in or ask for an advisor. I politely asked one of them how i could check-in. THE ADVISOR while seated with some customers, IMMEDIATELY got attitude and said gruffly "well , maybe , uuhhh WHAT DO U WANT WHAT ARE YOU LOOKING FOR???" Ok i know its napa valley, but this guy dialed up the boujee, superiority, condescending , rudeness factor up to ELEVEN. I was looking for a vehicle loan, he said " we DONT do that kind of thing here, go to a credit union or something, gosh! " Asked about credit card advance, and he continued his tirade they couldnt do a cash advance on a credit card unless it was a CHASE card and basically i was scum if I didn't have one of their cards. I have an account here in good standing the last 5 years, decent credit and i will be taking that elsewhere. JP morgan and chase napa are horrible. I forgot to mention they only have one ATM outside that's always broken, jammed or empty. Inadequate and a few weekends ago every chase atm in the area. South napa atm, north napa, and st helena was wiped out and or broken. Their mgmt said SORRY people stuff junk or wrinked bills inside and jam the machine. What a mess. they should cut back on some of their execs and invest more in their branches, atms, and CUSTOMERS. Mgmt says they been asking to renovate for ten years no funds or resources available. Seriously they could cut just 1 of their execs private jet, luxury hotel trips and get it done for us common folks. But they dont care. Im going to bank elsewhere.

Very service oriented. Supports local communities …read more Friendly staff Helpful staff. Excellent CD rates!

Unprofessional experience with Dane Miller…read more We scheduled an appointment and no show Called to reschedule no callback

I thought Bank hours were until 5:00 PM weekdays. Someone…read moreinside noticed I was standing there and politely came over to let me know they were closed. I think she noticed my frustration as well as recognizing me as a Bank Member. Amazingly Frances Reyes along with Cheryl Payan both let me in, took care of my Banking needs. If that isn't customer service I don't know what is. Thank you both very much for going out of your way.

Seems like this is just a place to vent because they don't care about bad service reading other…read morereviews. Tried to open a bank account today and the teller told me "we are closing in 40 minutes, so you have to go online." Have you ever heard someone in customer service tell you that you cannot be a customer because they're closing in almost an hour?

The prettiest bank in Napa Valley!…read more Great service & plenty of free parking. Bang for you buck? Bank on it! Trust!

Been doing business with them for over 40 years have gotten car loans, different kinds of savings…read morethey always treat me professionally and personally well

An update to my original review:…read more After my initial review, and comment from a "Business Manager". I asked Golden 1 to have an actual person contact me to discuss my concerns. Instead, I received yet another generic email that simply restated the same rigid policies that caused the problem in the first place. It appeared to be a canned response, offering no acknowledgment of my situation and no willingness to engage in a meaningful conversation. Rather than showing compassion or exercising reasonable flexibility, Golden 1 has chosen to hide behind inflexible policies. The combination of those policies and the complete lack of meaningful customer service has convinced me to move all of my mother's direct deposits to another financial institution. Once that process is complete, I will be closing her account. I hope Golden 1 eventually recognizes that families caring for incapacitated loved ones deserve better than automated responses and bureaucratic obstacles during one of the most difficult times of their lives.