Poor customer service corvey i waste 1 hour of my time he cant open one account 2 ids and also sent…read morehim many emails nothing works.

I logged into my Chase account to pay my mortage. After logging in, it ask to send a verification…read morecode. It gave me a choice of text or call. I chose call. I got the code and logged in. Then I got a message that I needed to call an 800 number for further idenification. I spoke to 4 different people over 45 minutes and none of them could or would allow me access to my account. They stated that I needed to drive to a branch in person with 2 forms of ID to get acess to the account. I was unable to pay my mortage and confirm the payment. The frustration of dealing with this company is high. Customer service is low. You don't have a relationship with a bank, you have one with their technology. I had four different agents state "the system won't let me". Great endorsement for credit unions.

I've had to visit this branch a few times to take care of business, and the workers here are very…read morenice and personable. I have had several pleasant encounters with Nicole, I believe she's a manager there. She was very helpful, she even walked me through the use of their ATM machine - being a new customer at Wells Fargo. Haha! She also informed me of different types of accounts that would be more beneficial to me and my situation. I also worked with Quinton, who helped me with my account on two occasions. He is knowledgeable, professional, and also personable. He recognizes me when I come to the branch, and says hello. Honestly, I've never had experiences like this at a bank before so this is HUGE. Kudos to a well-managed branch with pleasant people.

Money.read more

Privacy for starters Another employee stayed in the office…read morewhile my banker was pulling up my account. He was so unprofessional to stay in his coworkers office while she conducted business on my account. If I had been of a different race I bet he wouldn't have felt so comfortable sitting down looking at my account. I'm really upset about the blatant disregard for my privacy. That employee needs some customer service etiquette training ASAP.

I walked in last week with a check drawn on a BMO account and was basically refused service by the…read moreteller who was "Brown" and passing judgment. She took the check to an older "Brown " woman, pointed at the check, pointed at me, and returned to me after inspecting my two forms of identification and said that they didn't have money to cask it. WHAT?!?!?! HUH?!?!?!? Not at the BMO Financial Center? How comical is business services in Black and Brown communities. It's shameful how lazy these tellers were and I just didn't have the energy to make a fuss with management. Do better because I went right over to a BMO branch closer to my house, in Benicia, and an easy going unthreatened teller named Tammy did the work and cashed my check. I was even invited to open an account.

The branch offers great service and actively make an effort to services customers even when things…read moreare busy. I would like to spotlight Derek Fernandez and Scott for their exceptional customer service. Derek went out of his way to help me problem solve an error on my account and issue a refund. He was patient, informative and respectful.

Great friendly service! My family went in to the branch to ask about CDs. We set up an appointment…read moreonline. When we arrived the manager greeted us and asked us to check in with the QR code framed near the seating area. We were welcomed my a financial advisor and direct to his desk. He was patient with our questions and helped us set up a CD quickly. He also told us about a few promotions that could help us save money. Overall, we had a great experience with this branch and the staff.

Great customer service. They weee fast and I was in and out quick. Easy and great serviceread more

Good Patelco Credit Union Bank in Fairfield ca the bank people are so nice but the security guy is…read morealways on his phone

Bank manager found an error with my transaction and called me to help correct the error. I also…read morelost my bank card on the same day and I did not know until a week later. Bank manager said the card had been found and turned in. Thankful for the Bank Manager correcting the problem

The tellers do their job very well with great courtesy. It's unfortunate that some clients…read moremistakenly imagine that the tellers have more authority than they actually do. Yes, since covid the branch overall offers fewer services that it used to with regard to account management and opening new accounts for example. (Years ago I was very well assisted by an account manager with a particular problem I had. But it's not something a teller would be able to do. )

Accompanied my grandmother to this location where she has an account and they offer lollipops so I…read moregrabbed one and it was very good so I went back and got a couple more and this ugly-ass teller was glaring at me like I was shoplifting! These are tiny little lollipops which are FREE! This ugly teller was so RUDE! BofA and Wells-Fargo are SO MUCH BETTER! LEARN SOME CUSTOMER SERVICE!!!!

When I walked into this branch of Chase and saw Samantha's beautiful smile, I felt absolutely great…read more- she made me feel very welcome. When she did the paperwork for me, I was so impressed with her very detailed and responsible attitude. She is such an asset for Chase Bank. This branch is quite awesome! Strongly Recommend.

Me da gusto que este centro tenga personas como Marisol que habla español.muchas gracias Marisol…read morepor siempre estar lista para ayudarme con mis preguntas , Gracias por ser amigable y respetuosa ,Marisol es esencial para Banco de América .

This location has the most friendliest members. Shontre helped us with all our banking questions…read moreand he was so pleasant to work with. Small bank, ample window tellers, parking available and a few outside ATMs. One drive thru option for ATM.

Myy review does not reflect my experience with the Fairfield branch specifically, but rather with…read moreTravis Credit Union as a whole and its current practices. My parents were members of Travis Credit Union beginning in the late 1970s and early 1980s, when membership was limited to military personnel and their families. Throughout those many years, they never experienced any issues. When I became eligible, my mother opened an account for me as well--back when Travis was not yet open to the general public. Over time, I banked elsewhere, but eventually returned to Travis when my previous financial institution was acquired by them. I believed I would be in good hands. Unfortunately, since Travis transitioned into a public-serving financial institution, my experience has not been the same. On multiple occasions, I have had funds available in my account that later seemed to disappear. The transactions--both pending and completed--do not clearly reflect where the money has gone. This lack of transparency has caused my account balance to appear lower than expected, which in turn has impacted my ability to cover bills. I have researched possible explanations but have not found clear answers. One explanation I came across--though I still need to verify it--is that Travis may place funds on hold and then move them into pending status. If this is accurate, I find the practice concerning and potentially misleading for members who rely on accurate, real-time account information. I am hoping to receive full clarification after speaking with a customer service representative tomorrow. Wish me luck.

Hours have changed & no one answers their customer service phones. My category wasn't in their…read moreautomated list so I couldn't get through to a human. Led to a whole morning of frustration! Driving from branch to branch & getting nowhere. Their letter asked me to find a form which they don't provide & the county says doesn't exist. So not helpful in resolving issues either. There just isn't any real help to be had here. So I'm closing all accounts & moving elsewhere! There's no longer any value to be had with this agency. The branches don't have safe deposit boxes & they charge now for things that used to be free. I'm disappointed & wont come back again nor recommend to others

Without a doubt, this is the worst bank in the area. I wouldn't recommend my worst enemy to this…read moreplace. Most of the time, the place is closed because they have been short staffed for 3 years. Which is fine, but also isn't my problem. If you need help, hire it. Management here and you can use that term loosely, has constant turnover, and each new manager is worse then the last. Let me save you some time and avoid this clown circus!!!

Only ONE person to help a waiting line of 6. Very poor service! They are very understaffed!read more