Let me start by saying I did not have them do the work because of the price. They were going to…read morecharge $1000 for parts that I bought myself for $180 ( and they were American made) and $1000 for labor. When we went to do the work ourselves we discovered the parts they said needed to be replaced DIDNT need to be, verified by a gear head I know. So not only did they want to charge a ridiculous amount, they didn't even diagnose the issue correctly. They used to be reliable, not sure what's changed but be wary and get a second opinion.

My son goes to Ferris and his truck broke down, and Johnson's automotive were extremely helpful and…read morefriendly. they did a diagnostic and told us upfront exactly what the truck would need to get fixed from that diagnoses... And it actually was cheaper because once they started assessing it as they're working on it, they realized they didn't need to do what they thought originally. I would highly recommend them ;)

Truck was starting to get a bit loud so I brought it in, was pleasantly surprised the cost to fix…read moreit was only $80. I truly felt they did right by me.

I bought 2 mufflers for my daughters Forester only to find out the Y pipe was also bad. They…read moreordered the Y pipe and put on my mufflers at a very reasonable cost. They will replace or fabricate to get you back on the road.

I was in a light accident and needed work on both the front and back of my car. Gondek's got the…read morework done in three business days and they even detailed my car. Most amazing vehicle repair that I have ever had!

We have used Gondek's body and frame for all our automotive work for years. They provide quality…read morework in a timely fashion. Highly recommend them.

Ken and Zac were amazing. I needed emergency work done on my vehicle as I had a trip scheduled for…read morethe next morning. Ken was able to get right to work on my vehicle. Ken and Zac customer service was amazing and had me in and out in about an hour. I would highly recommend these guys. Thanks again for helping a "damsel in distress "

I always take my vehicle here and it is quick and great service each time. Both oil changes and…read moremechanical repair!

This is a great body shop. When I lived in Big Rapids I always used them for my cars and RV. Every…read moretime the work was completed on time with excellent quality and prices. When I recently returned from Tampa they did a job for me and it was completed beautifully. I wish Tampa had as good a shop as Mike at M&am in Big Rapids.

Iv done business with m&m before and they've done appropriate work. however when I brought my…read moreImpreza in and m&m had committed to fix it. I figured it would be done with the same craftsmanship as my other vehicle. I was sadly mistaken. Intercooler was not attached to my turbo, it was just bouncing around in there. Driver side Sway bar link was gone, washer res. Was hanging there with the bolt in the hole. I believe this company has great potential. But they should limit the business to fix only small animal collisions. like a rabbit, or a small raccoon. I don't care what type of warranty they offer on their "REPAIRS", Because if they couldn't fix it right the first time...ya know, why would they the second time? Sorry guys. You lost business and any potential positive networking

I can't say enough good about this place. I brought my car here after my mechanic of 19 years was…read moreunsuccessful in properly diagnosing it. I explained everything that was going on and they agreed with my husband's Google search that it was likely from the body control module. When I tell you this car has been a puzzle for these guys for the last 3 weeks I mean, I'm not sure how they managed to keep their cool and convinced themselves to keep trying. They were well within justification to tell me to come tow it away and be done with it. I put 266k miles on this car in 9 years. It could easily have just pooped out but this is the most problems I've ever had with the car. Anyway, 3 weeks, calls in to GM and Chevrolet and still no answers but they didn't give up and at the end of 3 weeks I have my car back and it drives like new! I also couldn't believe what it ended up costing after all that trouble. I am so grateful to this repair shop and they probably just gained a new customer. I love my old mechanic but I'm not sure he can handle these new fandangled mostly electric cars.

frustrating, poor communication, disorganized, and unreliable. I had my car towed to them and…read morespoke to 3 different people over a 3 day period when I suddenly find out they only work by appointment and are booked out for 5 days into the next week. I guess I thought during the first 3 calls, and having my vehicle towed there would have been me requesting an appointment? Meanwhile everyone is telling me the will check it out, they will get back to me and yet, after no calls, no feedback, and no one checking out my car. I am told I don't have an appointment. Maybe during the first call when I said, "High I am stuck on the highway and not from town can I have my vehicle towed to your location to get help" the first thing the person would say, is "Sure, let me look at our appointment schedule to see when we could take a look at it." Meanwhile I am struggling with my Schedule waiting daily, hourly for updates to figure out when I can go home. Finally I just picked up the vehicle without any work being done and found someone else to help. There is so much more I could write about the absolute horrible communication and shenanigans. Just be honest and organized and tell your potential clients your process the first time they call, or second, or maybe even third time, Not the 4th, 3 days later....

We had to get body work on our car. The work was all we could have asked for!! They were able to…read moreget it back to us in a timely manner! I would recommend Car Center of Big Rapids to any one needing body work! They even vacuumed out my car.

I hit a deer and went somewhere else and they couldn't get me in until end of April. Went in there…read morewith my wheel well hitting my tire they rigged it to make it safe to drive and got me in right away.

So it was Saturday and I walk out of my house and get ready to make a 3 hour trip north to Petoskey…read morewhen I see that I have a flat tire. Usually not a big deal I would have just changed it myself but for some reason the the tire wouldn't come off. Well long story short I had heard about Rick at D-N-R and figured I'd check and see if he was there. Well after limping my truck to the shop I saw the closed sign was up. Luckily Rick was in the shop working and didn't think twice about getting my truck fixed right up. All I can say is.... what a great guy and I would recommend anybody to patronize his service. In the short time I was there I felt like I left with a friend as well. If I could put more than 5 stars I would.