My first experience with Lititz Watch & Jewelry was to fix a minor issue with my wife's Skagen…read morewatch. The repair was successful and very reasonably priced. I then used LW&J to clean and service a rare and vintage Seiko watch. They did a great job. After this I designed a custom pocket watch to wristwatch conversion. I purchased all the parts myself, but there was some tedious custom work that needed to be done, as well as regular service. The price was fair, and the work was done well. I intend to have them create another custom watch for me in the near future. The staff has always been friendly and attentive. I will continue to use them to service my watch collection. They also have a great selection of watches from several manufacturers. I always find at least three of four other items I'd love to buy.

had taken a antiques german wall clock in to be cleaned and serviced. They had the clock for an…read moreextended period of time like 2months or more. The clock has never functioned correctly since. unable to wind more than a turn or 2 at best. and then it would stop after a very short period of time (just a few hours) this is an 8 day clock. after a few years of not knowing what to do or who to get to work on it I was able to local another clockmaker. He was more than willing to fix it. I have now been informed that the clock only had oil sprayed on everything and nothing else was done. I was sent pictures of the oil just smeared all over the gears. it is totally disgusting. for what I paid to have this work done I was totally ripped off. If I could put a minus score I would. I would never recommend this business to anyone. if you value your time piece please find another clock maker to do the work.

Went in for a repair/restoration. Was given excellent options. Work performed was much better…read morethan expected... outstanding. Price was excellent (and better than two other local jewelers I tried). Completed before it was promised. I could not be more satisfied.

I brought my watch in to get the band replaced and John was super helpful. I even learned a few…read morethings about watches while I was there. Good customer service will have me going back for any other jewelry related issues.

I brought my bracelet in to get an estimate They told me it'll take a week to polish a men's…read morebracelet. So I asked them to weigh my bracelet on the scale. So the gentleman told me its being used so I have to wait. It only takes a min to weigh a bracelet and he's going to make me wait? This was 9/16/22, Friday. I took my bracelet to Haddonfield Fine Jewelry and they took care of me. They did it in house and took 5 mins to polish it up. After it was done they weighed my bracelet with no issues.

This is a fabulous jewelry store my family has enjoyed for 3 generations. Not only do they have…read morebeautiful items on display, but they will work with you to achieve custom results. And today they helped me -at no charge- to solve a stubborn problem, with patience and grace. Can't go wrong at Ream's!!!

What a job Finch Jewelers has done! My fiancé (she said yes ) had a look of shock, horror, joy, and…read moreeverything in between when she saw me down there with this ring. I can happily say that she was surprised! While working with Julia, she knew I wanted to capture something stunning, with a little twist but not too much, and with a beautiful complement of side diamonds but not too many, and to have the ring with plenty of time before the proposal, but not too much! I knew I wanted the ring without knowing exactly when I'd propose, but Julia worked with me every step of the way! Offering expert insight, her suggestions at each phase, and being willing to teach me about each detail with the ring and the diamond, especially the mounting! I am grateful for the time Julia spent helping me navigate a million different choices for the perfect ring to give the love of my life. Thank you to all of the special people at Finch Jewelers who take care of everyone else's special person!

Wonderful customer service. I took my dad here to have some links removed from his watch. They were…read morehappy to help and were quick and efficient. They didn't ignore us just because we weren't there to spend big bucks like some jewelers. While we waited, we wandered around and looked at all the shiny treasures. They have beautiful pieces there and it's easy to see why their reviews are so good. When I'm in the market for a unique piece of jewelry, they will get my return business.

Had an appointment. The staff was so helpful. I got the ring of my dreams and special ordered a…read morepair of earrings. I had a limited time line and things could not have gone more perfectly!!! Highly recommend this jeweler !!!!

I have had the pleasure of purchasing from VMB for over 10 years now and I can say the experience…read moreonly gets better each time. Whether I am going into the store to pick up a specific piece, purchase for my wife, or just simply shop around; the staff and ownership is always helpful friendly and informative. I do feel you cannot put a price on excellent customer service. It's extremely refreshing in a market where it's not as common to find these days. On top of buying, my wife has had her rings serviced here as well. The service dept. is as good as the boutique. Her jewelry has come back in a timely manner and better than it was when we dropped it off. Service rates are extremely fair as well. So whether it is purchasing jewelry, presents, time pieces, or getting service work done, VMB has been an amazing pleasure to deal with. We will continue to shop there and thankful for such a great business that we can support as customers.

This jewelry store is conveniently located and the people were so nice. They helped me with a pin…read morethat I inherited that the clasp didn't seem to work. But it was my error and not the clasp design. That was embarrassing. But the staff was so understanding and made me feel great. They offer some beautiful pieces.

I recently gave just an Average rating to Vincent and Company because I had lost the diamond they…read morehad replaced in a ring for me. After my review I was contacted by them and asked to bring my ring back in so that they could correct the situation. It turned out that though the ring had been repaired over a year ago, they replaced the diamond and polished the ring so that it looked sparkling new and charged me nothing for this. This company truly believes in standing behind its reputation and providing the best service to customers. They are as good as it gets!

Really great service on two separate occasions here, one for engraving on a watch, the second for…read moreembossing on a wallet. On that embossing, the wallet slipped a little right before the emboss and without hesitation the employee went to the back and got me a new one which he then embossed with the utmost of care. This is a store I can't stay in too long without spending money, so I try to get in and out whenever possible. :-)

Got a pretty heart necklace engraved on black Friday. The store wasn't too busy, but it was clean,…read moreand the employees were helpful at fixing my sisters smart watch. Good black Friday sales here, but I can't speak for other days