Great service! Awesome people to work with, will be back! Lots of explanation points, excellent selection.

I went into the store today (12/22/21) around 1:30pm with my sister just to look at some wedding bands and ask a couple questions, as I just got engaged last weekend. The first gentleman that spoke with me was very kind, he complimented my engagement ring and after I exchanged for a few minutes with him about different ring details he continued his job and I continued looking around. My engagement ring has blue topaz accent stones, so my sister and I were discussing how it would be cool to incorporate blue into my fiancé's wedding band somehow. I got the attention of one of the saleswomen on the floor and before I could really explain my situation, she kept asking if I was looking to purchase. The thing was, I had no clue what I was looking for and wanted to ask some questions to gain some more info to start the search for a band with blue. She then told me she needed to go help someone else and asked the other saleswoman to help me. This lady did the same thing, threw out questions like "are you going to buy today?" and "do you know what size?" etc. I continued to try and explain my questions/inquiries and asked to see one of the rings in the case. She pulled it out for me and did not give me the chance to discuss it or learn, instead she told me that "today was not the day to window shop" and that I should leave and look at their website. It was pretty clear that she did not take me seriously. I wanted to speak with an actual person rather than look online since I have never shopped for a wedding band before, but I did not feel welcomed. If the store were crowded with other shoppers, maybe I would have understood the urgency to help individuals who knew exactly what they wanted, but the store was not overly crowded. I definitely left feeling like it was not okay to ask questions and see different options even if I was not seeking to buy that day. I am a reasonable person and I've worked jobs dealing with customer service, so I know it can be stressful and overwhelming at times. I was also very kind in this situation. However, in this situation, I felt like I was not being taken seriously, even though I stated that I was engaged and had my ring on my finger. I was pretty much shown out of the store since I didn't know exactly what I wanted. My fiancé and I will be taking our business elsewhere when we purchase our wedding bands. read more

My wife bought a bracelet for me years ago. I took it to Reed's for service. They sent it out & got a quote. Expensive ! When I went to pick it up the Store Mgr. asked if he could help me. He retrieved my bracelet & looked at it. He said I think that I might be able to fix it. Within minutes he had it fixed !! I asked him what do I owe you? He replied, nothing. I was really impressed. That customer service definitely secured my intentions of doing business with Reed's when the needs arise. Thank you A. Scott Wilson Jim Bolig read more

I have to give Mr. Scott a shout out for is great customer service. We walked in and he immediately assisted us. We had an issue and he promised that he would make it right. Scott, thanks again for all of your help and thanks for making our day. Stop by to see Scott! Coastal Grand Mall Myrtle Beach, SC read more

I was helping my buddy go shopping for jewelry as he's about to propose to his girlfriend. He walked into the store and asked for settings to match the diamond he had and was immediately shut down by the salesman saying that the diamond must be fake considering the size and that he couldn't afford it. Huge bummer as Reed's has always been a nice place to go shop at. read more

Excellent shopping experience. Manager and sales lady Diana were so nice and helpful. Made you feel At home. Everything was explained in great detail and we love the new diamond ring which the manager helped get the price where I could not pass it up. Will buy fire rings from these same two people as long as they work there read more

Went here today to by my daughter Alex and Ani bracelet. They had great selection. Customer service was good. read more

REEDS Jewelers - Jewelry Near Me - Myrtle Beach, South Carolina