My husband's fifty old chain snap broke. He was extremely cautious on where to get it fix. After…read morespeaking to Ms. Donna on the phone he felt comfortable enjoyed knowing that she was knowledgeable in repairing his chain. We got there close to 6:40 pm, we were greeted with big smiles. Always a great way to make you feel like you are at the right place. Ms. Donna proceeded to explain the whole process of repairing his chain. She thoroughly inspected the chain and immediately picked up on the age and beauty of the chain. The second step was taking out the catalog with all the repair snaps, small ring to replace. Last step was typing what needed to be done to make sure it was done properly. What an amazing experience!! We will definitely be back. Thank you Ms. Donna.

My husband recently passed away and when I stopped into Brownlee jewelers today to have my watch…read morerepaired Lauren and Cathy were so kind! Cathy offered to clean my wedding ring while Lauren worked on my watch and I was thrilled with the results. They treated me like family and I'll definitely be back! Lauren and Cathy

Megan,Tara,Teresa these ladies are fantastic and knowledgeable of their jewelry pieces I just…read morebought my wife an insert for her beautiful wedding ring I also purchased myself a stainless steel Cuban link chain. We are pleased with their service and we will becoming back soon. Helzberg is located in Carolina Mall, Pineville, NC. Steven Paris

Located inside the Carolina Place Mall this jeweler is all about customer service and sales…read more We strolled in looking for a small pair of earrings and came out with the perfect set. The employees are helpful but not pushy and the prices were definitely set for a great customer experience. Some items were 50% off and others had even better deals. Stop by and get in on some great sales. You'll be glad you did. I know I was !

very impressed with Diamonds Direct especially Nancy, our sales associate who helped with finding…read morethe perfect setting for my wife. Nancy was there from the time we selected the ring to the day we picked it up.She delivered on every promise to make sure we had the best shopping experience. Yes I would recommend Diamonds Direct.

Exceptional Service at Diamonds Direct Charlotte Location 4521 Sharon Rd Suite 101, Charlotte, NC…read more28211 I am enormously impressed with what you and your team do at Diamonds Direct. I had the pleasure of visiting the Charlotte location back in December, where I purchased a diamond solitaire engagement ring for my cousin. I was assisted by Aaron and Schuckie, and I must say--these two gentlemen exemplified class, professionalism, and true decorum. While the entire staff was warm and friendly, there was something uniquely personal about the service I received from Aaron and Schuckie. I didn't just feel like a customer--I felt like I had made friends. That kind of genuine connection is rare and speaks volumes about the quality of your team. On a return visit this week, I was exploring several watches in consideration of a future purchase and once again received outstanding service from Aaron. I also brought in a watch that needed two custom links added. That's when I was introduced to Scott, the watch professional at the Charlotte location. Scott listened carefully as I explained how I wanted the links removed from one watch band and added to another. He assessed the situation with quiet confidence and immediately knew what was needed. Sure enough, he was absolutely correct. While I waited, Aaron offered me a beverage, and I enjoyed a chilled bottle of water--branded with the Diamonds Direct logo, which was a classy touch. Just minutes later, Scott returned with my watch, and when I tried it on, it fit perfectly. It was tight before--uncomfortable, really--but now it felt incredible on my wrist. It honestly felt like a bit of magic had happened. From the moment I'm buzzed in by the friendly staff member at the front door, to the way the team always greets me warmly, this Diamonds Direct location consistently makes me feel welcome and valued. There are several familiar faces now, and I've come to know many of them like family. I want to extend my sincere gratitude to the entire Charlotte Diamonds Direct team, especially Aaron, Schuckie, and Scott. They continue to deliver top-tier customer service and perform well above standard. Their professionalism, kindness, and attention to detail are something I deeply respect and appreciate. Thank you for having me--and for always making my visits such a positive and memorable experience. Sincerely, Chris Hill President Whip Cash Entertainment Group www.whipcashrecords.com

I highly recommend!!…read more Diamonds are a girls best friend! We set an appointment for ring selections and sizing, to find/create the ring of our dreams. Chaitanya provided excellent service and was thorough with our selection and made sure we understood our options and higher quality that we would prefer based on the value we make wish to seek comparing lab diamonds to natural diamonds. I can't wait to solidify my options and stare at my diamonds on my finger! I hope you enjoy their selection as much as we did.

Unreasonable to work with. You're better off working with a smaller jeweler unless you want…read morecorporate policy to trump real life situations. You'd think after spending thousands of dollars they'd want you to be happy with your purchase. Turns out they actually don't care once they've gotten their money.

Always a great experience. Professional, courteous, are only a few adjectives to describe this…read morebusiness. I am never disappointed. To have my jewelry cleaned or repaired or to buy a new piece this is were I go.

Jackie Watts is an awesome business owner. He really does a great job. I've never been…read moredissapointed with anything I've taken to him. He truly cares about making his customers happy

Came in for a repair for a bracelet. The staff was incredibly helpful. The repair was made…read morequickly. Looking forward to returning for a purchase soon.

Very honest and very straightforward for the deal and price…read more This company is very integrity. When you buy from them you have no worry for what you buy.

The service at this store is always TOP tier. I'm always greeted with a smile, five service, and a…read morebottle of water. PS: Rebecca, Sales Associate, was fantastic to work with!

I went to SouthPark looking for a necklace for my daughter as a present and we went to several…read moreother jewelry stores and they had great selections but we wanted to make sure we looked at all of our options when it came to jewelry stores. We happened to go into David Yurman and it's like many of your other jewelry stores so nothing truly stands out. However, the lay out is nice, the lighting is as it always should be very well done and the customer service we received was great. We looked at some pieces and we found the exact same necklace at David Yurman as we had found at another jeweler, it was the same price but it was impressed upon us that they would take care of the necklace for the first year if anything happened. My daughter was able to look at several more pieces and found one that she really loved, the sales associate, Ronnie did present all options and did educate us on the pieces. He was very professional, personable and informative. Once my daughter made her selection, he steamed cleaned the necklace, gave her a jewelry cleaning clothe and also spoke to me about rings but I politely let him know that today was her day but I would be back in the future. The entire staff also made us feel welcomed, even though Ronnie had helped us, we had other employees check in on us to make sure we were helped. We had a great experience and we'll definitely make David Yurman one of our stops in the future!

Love coming here to get my jewelry! They have a wide variety of jewelry. Hands down the BEST place…read moreto get a permanent bracelet if you're looking for one. I love them so much that i have 7 . Staff is very friendly and can make custom pieces too!