I have purchased jewelry from Kay's for a while now but today our service experience was exceptional. Jessica in Carolina Place Mall Kay's was an absolute delight to work with. Her attitude was very good, her knowledge was exceptional, she went above and beyond to help my husband and I. Impeccable customer service is hard to come by now days and she provided us with a very pleasant experience! read more

Kay Jewelers - Jewelry Near Me - Pineville, North Carolina

Even though I am not purchasing from here, I want to write a review on their service. We went in looking for wedding bands. I found one that I loved and matched my engagement band almost perfectly. The only problem was that it was about 2-3 diamonds short and I did not like that. I would rather it match or be slightly longer. Meghan did not push that and did not want to sell me a ring I would not be happy with. She was on a mission to find a ring for me (not in a pushy way), but she really wanted to help! She found another ring that I really liked, that really worked well with my ring. Unfortunately, I found another ring that I loved at another store. I met up with my aunt at the Northlake mall to show her these two rings, and they mentioned they would ask the jeweler if the one ring that I loved could have added diamonds. Did not hear back, but it was nice knowing they were trying to make the ring I loved the most work. Even though I did not buy either of these rings, Kays has some excellent sales ladies! read more

Thank you to BreeAsia for the great customer service. She made us feel welcomed & helped me picked out rings that I love! She was so sweet and positive. I will be going back because of her! read more

So, I have been here several times in the past month (some before my Yelp, and a few after - of course). The first time was to get my engagement ring resized. The gentleman that helped me was very polite and courteous. I did not know what my size was and he helped me decide which one was the best fit, size 5. The ring was going to be shipped off for two weeks and I was stuck waiting anxiously every second of every day. When I went back to pick up the ring, FINALLY, it was the same gentleman that helped me. It fit well. The next time I went, I wanted to get my fiance his ring and my wedding band as well (I know it is super early - the wedding is in February 2018 - but I just could not wait and he was out of town for a few weeks). The young woman that helped me was amazing!! I told her what I wanted, because I already knew what two rings I needed to purchase. I got him a band as well as a personalized engraving and for myself, I just got a small plain band. I brought my friend in for her thoughts on what the engraving should say as well as emotional support. After wearing my engagement ring (after I got it resized to 5) I noticed sometimes the ring felt big... Not big enough to fall off. I brought this concern up to her, and she mentioned that sometimes when you are cold your fingers kind of shrink up (not her exact words, but that is the summed up version) so the ring may feel loose. This completely made sense to me, but she also suggest that she can resize the wedding band just a tad bit smaller than a 5. WHAT?!?! I did not know you can get a size in between whole and half numbers!! So she said she will write it up for 4.75 and if it was too small when I receive the ring we can resize it again to 5. This was absolutely amazing! While she was writing up the repairs, my friend and I were just chit-chatting about possibly getting my groom a watch for the wedding day. After everything was all said and done, she handed me the packet with the repair slip copies and she even threw in a coupon (because she heard us talking about the watch I was thinking about getting him). When I went to pick up my ring (my ring was finished early so I was able to pick it up before his was finished) another woman helped me out. She was a little older than the previous salesperson and she also seemed to be a manager of some sort because the other employees were asking her questions you would typically ask a hire-up. I told her I was here to pick up my ring, and she asked for the pick-up slip. I told her I had two, but I know only one was there. She handed me the ring (mine) and I tried it on and I was moving it around a little because I did get it small. She seemed to be a little annoyed maybe? Once I looked up with my satisfaction she asked if I needed anything else. I felt kind of pushed out almost? That is why I am giving four stars instead of five. After two days, I went to go pick up my fiances ring. The first salesperson that help me was the same young lady from before and she remembered my face because she asked what the last name for the ring was! It just felt nice that she remembered me! She handed me the ring, and I inspected it and I found a little nick above one of the letters. And I told her, she inspected it herself and even looked at the ring with a magnify glass. She wiped it down several times, and after she handed it back to me but I still thought I saw the mark. She let the manager know (the same one from above) and the manager looked at the ring and she said that since they use a diamond to do the engraving sometimes you get nicks on the ring. I do not know if that is true or not, since I have never had a ring engraved before. Overall, my recent experiences have been pleasant and informative. I have never had to purchase a ring before so I was almost clueless when it came down to it. I am most likely going to go back, since we purchased all of our rings though Kay as well as purchased the warranties for all of them as well. read more

THIS PLACE SUCK!! THEY USE THE RETURN ITEM AND PUT IT AS NEW ITEM AND MAKE CUSTOMER PAY THE NEW PRICE! Check very close to ur ring or watches you about to buy because trust me they all got scratch on it and it the return or used item. You dont want to pay a full price for something scratch and used , I feel bad for who bought stuff here and cant return .Because of a little and tiny scratch that i didnt do on my watch they said i cant return and the thing is they scratch it before i bought it. Customer service cant help you that why all the sales associate keep telling you to call them. One of the sales associate was try to call security to kick us out the store for no reason and i think it's because i point out for them there is so many item in the store already scratches and mess up! read more

This Kay Jewelers is terrible-I will never shop there again. My family and friends will not be shopping there now either. My brothers engagement fell through and when he tried to return the ring literally 1 DAY after the 60 day return policy, they would not allow it. They have no heart, and they only care about money. BEWARE. read more