Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

Today I had the pleasure of having two of my watches adjusted by Artem, the owner, they were…read morewelcoming, polite, efficient, and great at what they do. I wasn't there more than 15 minutes before checking out. Prices are more than fair! I will be back!

Very poor communication and follow-up service. High pricing too without similar quality.read more

Very neat store in downtown Monroe for specialty gifts. My wife found great items for a high school…read moregraduate. Highly recommend. Great music playlist playing while you shop too. Go see them!

Great local shop. Easy to find a gift for my wife in here. Ladies are always so helpful and even…read morewilling to wrap the gift for me.

I've been coming to Kings Jewelry for the longest, and I've never had a single issue. They always…read morehave a great turnaround time, and they've serviced every luxury piece I own with exceptional care and professionalism. Their work is consistently top-notch, and I trust them with all of my jewelry. I highly recommend them to anyone looking for quality service and reliable craftsmanship.

The staff were polite and capable, and the watch bracelet is now installed, but I had a…read moreprocess/communication issue that's worth noting. I brought in a Sinn watch bracelet and was very clear that I only wanted a test fit performed and that I did not want any modification made to the watch or bracelet. Despite that, parts were altered to make it fit, and I was informed only after the fact. To their credit, the watch appears unharmed and the bracelet is secure, but ignoring explicit instructions -- especially on a quality mechanical watch -- is not something I'm comfortable with. I would strongly recommend confirming expectations very clearly before leaving watch work here.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Morrison Smith has ALWAYS been my jewelry store in Charlotte since moving here many years ago…read more They were fabulous! HOWEVER, since Bailey's bought them it is just HORRIBLE! I took several pieces of jewelry in...some for repair, some for appraisals and gold to sell while it was still MS. This was just prior to Bailey's taking over. WELL, today I went to pick up jewelry and it was a disaster! The ring that was supposed to be sized wouldn't go on ANY finger. The rude salesperson (I think her name was Jaclyn 1839) failed to give me $850 credit for gold jewelry that was sold. She acted as though she was doing me a favor. All in all it was a deplorable situation. They are resizing my ring but in the future I'll choose another "fine" jewelry store

Very great service, we're very patient and help me all the way through my repair/cleaningread more

Absolutely fantastic buying experience ! Unmatched service . I look forward to future purchasesread more

Amazing staff. Knowledgeable. Courteous. Professional. Took my grand nephews necklace for a…read morecleaning prior to a christening. They did an outstanding job with a great turnaround time. The presentation box was gorgeous and made for such a great gift. Price was more than reasonable and the service made the trip an excellent experience. I highly recommend.

Brought my wife's ring in for repair, and was quoted 3 weeks. A bit long, but ok. 4 weeks later,…read morethe ring was not ready. It took 6 weeks and they did not call when it was done, I had to call them. The repair job is not great, the ring is noticeably off and not straight. There was to be a resizing to go with the repair. I had brought in a ring that fit my wife perfectly, so I could ensure that the repaired ring was resized correctly. I had a conversation with the man working that the ring needed to be sized down, that it was too big. They resized it up. They lied about resizing it all, claiming they didn't resize it when it has clearly been sized up. The band is now damaged and scratched. When my wife brought it back to point out the error and to get it resized correctly, she was accused of lying. She was told that I had given them the size and they had sized it to that, and it was our fault if it didn't fit. We would have to pay to have it sized again. When my wife pushed that a ring was brought in to be sized the employee got a little hostile with her. They refused to correct their error. There are many jewelers in the area that range from pretty ok to great. Anthony's is not among them. Save yourself the time and money.