This place was fast, but not efficient. Tiring of going to a nearby convenience store we opted for…read morethis place one time and that was the only time we came here. It's a bit cramped in here making it hard to maneuver around the other customers. The product available was ample and what you would expect from a CVS, so finding what we needed was easy and fast like I said. When it came to checking out was when the fast part ended. The line seemed to not move so I opted for the self checkout. Only having a few items I thought that this would be quick. I was wrong. Everything that could go wrong with a checkout did. I had to have the manager come over to allow me to finish my purchase. And leave it to an out-of-towner to not know of the plastic bag rule. The manager having asked me if I was going to purchase a bag and knowing I was, never returned with a bag for me. So I had to ask for my bag so I could leave the store. Yesh.

Lovely experience getting some vaccines here! They were all very kind and the service was prompt. I…read morehad an appointment and the pharmacist on time, and very helpful updating my records with my new insurance. Smooth vaccines. I didn't even feel the needles--definitely good at what they do. Very nice CVS. I'll definitely be back.

Pretty easy to get some eye drops. I was in and out in less than five minutes and the pharmacist…read morewas nice. Cashier rushed me so that wa s a bit annoying.

Pretty decent Walgreens location located downtown near the Willis Tower. They seem to have well…read morestocked shelves and pretty efficient cashiers every time I stop by. Sometimes there is a line to check out but like I said, cashiers are pretty efficient a DJ know what they are doing so the line goes by quick. A good location if you need a quick snack, a makeup run, or whatever. They tend to always have what I am looking for and sometimes their clearance section has some nice finds!

My experience with this Walgreens location has been nothing but positive. The pharmacist, whom I…read morebelieve is named Nancy, is personable, informative, and caring. For some reason, her name is currently slipping my mind, but I greatly appreciate her expertise, how she engages with me, and how she ensures I leave the store educated about any medications I picked up or taking. Regarding the store staff, they too are also knowledgeable and friendly. I almost always find what I'm shopping for. Kudos to this team for their expertise and engaging approach to their work. 79 West Monroe on the corner of Clark and Monroe. 5/29/2026 at 1:48 PM

I am writing to share my positive experience regarding my recent visit to the pharmacy. I visited…read moreon what seemed to be a very busy day to fill a prescription for pain medication and antibiotics after a tooth extraction. Although I was initially given a two-hour timeframe, your team quickly filled my prescription (after a bit of encouragement from me,) which I greatly appreciated given my discomfort. I am incredibly grateful for your understanding and prompt service during a difficult time. I am giving your pharmacy five stars for the excellent support I received.

I love this Pharmacy. This place is the optime of the opposite of a corporate pharmacy. A small…read morepersonal business where they know my needs and remembered my name shortly after I started getting my meds there. It is very far from where I live but I like giving them my business even on days when I don't have a doctor appointment upstairs. They don't have all those extras that you find at CVS, but they will attend to your meds and answer your questions in a soothing knowledgeable manner.

Kind and helpful service .. great advice. Location easy access and limited parking .. store a bit…read moreoutdated needs update.

I have always received my medications on time. The drivers are very nice. Haven't had any issues at…read moreall

Overall experience. Including customer service, shorter wait times, better professionalism from…read morestaff. My experience: I switched to Capsule expecting a modern, stress-free pharmacy experience, but the entire process has been incredibly frustrating. Managing prescriptions and coordinating between my doctor and the pharmacy has been a headache, with constant communication gaps and delays. To make matters worse, their customer service is incredibly ditticult to reach. When you actually have an issue or need an urgent update on a medication, you are left waiting on long holds or dealing with delayed responses. What was supposed to be a convenient alternative to traditional pharmacies has turned out to be far more time-consuming and unreliable. I would not recommend this service if you need dependable pharmacy care and accessible support.

This pharmacy is always giving is such a hard time filling or refilling anything sent by my doctor…read moreover. It's always a vague answer like we need to confirm what your doctor's instructions are or it's an insurance issue. I always make sure to confirm with doctor before they send anything over and this just has been so inconsistent. Might need to find a different pharmacy nearby to avoid anymore issues or delays for when I actually need these meds.

The absolute worst pharmacy on the planet. Somehow on a Saturday there is only one person working…read morethe register. There's about 10 people in line and two others waiting. Upper management really needs to get its act together. It's not just staffing issues, as medication refills are typically partial making it necessary to make 2-3 trips to the pharmacy to get the total prescription. This is clearly not an issue with staff, but management who is trying to have minimal staff to save money. I'd highly encourage everyone to move their prescriptions to Amazon and have them delivered. What was once an incredibly frustrating experience 2-3 times a month is now something I no longer think about and is stress-free. Based off of the other reviews, pharmacy issues seems to be a theme here.

Pharmacy technicians laughed in my face when I tried to walk-in the drive-thru after being denied…read moreentry by a security guard. I needed to get very important medications from there and it was first time needing to get it picked up. Pharmacy techs were so condescending and said "we can't help you, please leave," and I saw other pharmacy techs laughing in the background at the fact I'm walking through the drive-thru. Sorry I don't have a car, but maybe you should actually try to prioritize the health of people if you want to be in the pharmacy world when they need help. Worst staff I have ever met.

Mohammad in pharmacy department is great. Very efficient, knowledgeable, mild mannered and…read moreintelligent.

This is an amazing example of the wonders of small, family-owned businesses. Service that the big…read morechains could never provide such as being welcomed by name both in person and on the phone. Could not recommend this place higher. Wish I could give 10 stars!

A nice pharmacy where they do what they can to help you. Picking up prescriptions are much quicker…read morethan the chains, and they will also work to make sure you get the best price for your medication. I had a script that went to Walgreens by accident, and found it was cheaper at Pilsen Pharmacy by half once it was correctly sent there - turns out it was more expensive WITH insurance, so they made sure to give me the best price instead! Their only drawbacks are shorter hours than the big stores, and they are not part of that (terrible) iPledge program, so if you need isotretinoin, aka Accutane, you'll have to go to one of the chains.

Walgreens Chinatown, yep. Like the other Walgreens, pretty straight forward. The lots seem to be…read moreless cared for and maintained like they were before. I've noticed a decline with that, but it was well stocked and priced fair for Market . Closes by 10pm. Across from the West Gate Entrance to Chinatown

Walgreens are Walgreens and there's generally not much to distinguish one from another. This one is…read morea tiny bit more unique than others because it has signage in Chinese, similarly to the Greektown one, since this store is located in the middle of Chinatown. But that's where the differences end. It's otherwise a pretty cookie-cutter Walgreens.

Absolutely unacceptable. The pharmacy closed early and refused to help me even though I was already…read morein line before closing. I waited while the customer ahead of me was being helped, only to be told "we're closed" when it was my turn. I checked in and everything just for them to say no to me which I questioned "if they were closed why didn't they close the pharmacy doors". That's not how a pharmacy should operate--people rely on this place for medications, not excuses. Staff showed zero accountability and didn't care at all about the situation. If you value your time or need reliable service, avoid this location. They move extremely slow and don't fill medications within proper timing. This was a complete failure of basic customer service.

Super small. Almost no otc medicines. Pharmacists here have the worst most jacked up attitudes and…read moretreat everyone like they are stupid and also an inconvenience. I hate being forced to come here. Also when I got my Covid vax I said ouch and the lady yanked the needle out of my arm then said "don't say ouch. I'm really good at this" then proceeded to stick the exact same needle right back in my arm to give me the vaccine.