Very friendly & knowledgeable people here, helped diagnose a major issue on my 2023 zx6r, and when…read morerepairs didn't go as planned they corrected the problem immediately

I used this shop 3 times and each time had an issue…read more First time was for new tires and brakes. For my Triumph Explorer 1250. The Bike came back with the rear tire mounted backwards and on one of the front calipers both bolts were only finger tightened Next time was for a fluids change out of the Triumph Explorer, as well as new tires. This was supposed to take 2 days but took a week. The mechanics had no idea how to change the coolant fluid. They told me I had to find the maintenance manuals for them to do the job. I'm sorry but that's what your job is.. The bike was finally picked up a week later with out the coolant job done. 3rd and final time. I had a repair job for my Thruxton that was laid down. Minor repair work of a scratched tank and a few bolt on items. Mirror, clutch lever, shifter. The clutch wasn't adjusted so the bike wouldn't start (safety sensor) in position 3 or 4 on the clutch lever. The shifter was mounted incorrectly. Lastly the owner talked me into an air injector removal to get more performance. I agreed to do it while the bike was in. The AI removal job was a hack job. He removed the tubes and capped the taps but left the MAF sensors and pump sensor unplugged. This lead to a check engine light on that won't go out. Resistors need to be added for this to be done correctly. Now the Thruxton is at the dealer having the hack work corrected and overall checked over to make sure nothing else was missed. I can't stress enough what a terrible experience this shop has been each time. Malisa can't keep any timelines she promises and is rude. If you want your bike done right the first time Do Not Go Here!

Awesome little shop with great & knowledgeable staff . Really didn't want to go through the hassle…read moreof the big bike shop experience and this shop was exactly what I was looking for . Fast & friendly service at a decent price . They are just a couple of blocks west of thier original locaction ~ 11720 Wormer Ave . Redford, MI 48239 313-286-3800

Best shop, super knowledgeable, professional and friendly. I will always recommend them to fellow…read morebikers

I got tired of dealers especially for routine motorcycle maintenance and found Thunder Valley…read morePowersports last Fall. I called to make an appointment, and right from the beginning, I was impressed with how friendly and professional they were. They were flexible and were willing to accommodate my schedule. Carl, the owner and primary mechanic was pleasant and knowledgeable, and answered all my questions without making me feel like he was rushed. I appreciate that. He even pointed out a couple of items that needed attention at my next visit, but I never felt he was trying to pad the bill and do unneeded repairs. Yesterday, Carl installed new tires and changed the brake fluid. Again, everything was done professionally, ahead of time, and as promised. Unlike the dealership, Carl did NOT scratch my rims - Thanks, Carl!!! And thanks, also to Fran in the front office who handles calls and makes appointments; she is a definite asset to the business. If you want reliable, professional service done on your motorcycle, give Thunder Valley a try. I hope to keep them as my go-to place in the future.

So glad I found TVP! I have older JPN brand motorcycles needed services and TVP did great job!read more

The staff basically acts like customers are an inconvenience. I mean they got lots of good stuff…read morebut if staff is unwilling to help how can I buy anything.

andrew, who helped me since day one of my journey into getting a motorcycle, made my life easy,…read morecool dude, super patient going beyond what he needs to do just to try and help you with whatever you are wondering about a bike, price, color, weight, literally whatever you need, he's an awesome dude and couldn't have gotten my first bike without his help.

Updated 6/26 Due to…read morethe actions of one person, or rather lack of action, the company as a whole should not be dinged. Within 2 hours of the ratings I finally received a call back. They came out and picked my bike up, road it (I verified this by marking the mileage down before they picked it up) put in on the diagnostic machine and confirmed the issue. I picked it up on June 24th and Josh was very professional, apologetic and polite (he wasn't the one who dropped the ball). I have trusted them for the past 4-5 years with my bike and I will continue to due so. Took bike in for service and driving home the "check engine" light comes back on....I called as soon as I made it home and now, six days later, I have yet to get a return call. I even called and left another message on Tuesday....really disappointed....now they get to talk to my credit card company as I will be issuing a chargeback.

They don't deserve a one it should have minuses. Took my quad for valves and clutch to be checked…read moreout. They replaced the battery, witch they just checked my battery the day before I dropped my machine off and it was good. Needless to say I made them take switch batteries back. They never checked the valves or the clutch what I took it in for. The invoice stated for them to be looked at. I guess they can't read. It their lost. The parts department sucks too. Just a bad place.

I have come to Zack's for about 15 years now. Ever since my parents gave me my first little 80cc…read moretoy. Prior to that my grandfather brought his Polaris work horse atvs here. It has been a staple in milan since before I was born. They do great work. Have a small selection of everything, can order anything. But most importantly they are very straight forward. I will continue to give them my business for years to come.

I started going to this dealership when I first started riding, based on the recommendations of all…read moremy friends who had been riding for years. It started off fine, no complaints. This year, for whatever reason (more on that in a moment), the service has fallen off the cliff. TWICE this year, I have made appointments for dropping off the bike, called the day before to confirm, and on the day I was to drop off the bike, there was a problem. So twice this year, it has been a total waste of time and money taking bike down there only to be turned away. The technician there seems to be really good, and knows his stuff. I really don't have any complaints with any of the actual WORK that has been done. The problem is in the front of the house, namely with the owner and the person he has answering his phone (which is his son, I believe). There seems to be no communication, and what's worse, there is no consideration given to customer service/addressing customer complaints. No sorry, no money off your bill, no bring your bike in next time and we'll make it right for you. Just blank stares. This place has gotten so bad, that I have chosen to go back to the dealerships. Dealerships are also known as "stealerships", and that's why I avoided them in the first place. But Zack's has gotten so bad, I have no choice but to go back.

Took my 2006 streetbob to get a 107 build. Thanks to Profile performance I'm out $6000 my crank…read morefailed that she charged me $900 to repair could buy a new one for 1200. Had the bike for over six months still couldn't get it dyno I had to take it to another shop.So let her change your tires your handlebars your tail lights do not let her do any engine work.

This place is a fuckin joke, took 2007 CVO HARLEY, wasn't running right. I took it in at 6pm,which…read moreby the way they closed at 6pm. Called me at 9pm, said its ready. Got excited, started it up and was EXACTLY the same. They charged me 1000.00 for nothing. Obviously I wasn't happy, asked them what they did, they lied and said it was running, they said they took it for test drive. When I picked it up, the woman running it was drunk. Demanded to talk to Mechanic, he came out from behind building, drunk as well, with a friend. I believe they were on drugs, as well. DON'T EVER EVER TAKE YOUR BIKE THERE.. Definitely, looking into this further, hopefully the owner has some knowledge and class, to fix problem.. If he was the owner, they need to be shut down.. PERIOD

We traded up my son's bike for a new one. We got a great price for the old bike. We also got a…read moretrailer for my bike so my toddler can join in for bike rides. The manager took his time teaching me how to attach the trailer. They had my son try out several different bikes outside. The customer service is excellent.

My bike had a blown inner tube and a broken hand brake. I took it into D & D, and the mechanic…read more Zach replaced the blown inner tube, fixed the hand brake, and removed the second wheel to inspect its inner tube. He said that inner tube was fine and didn't need to be replaced. He had everything done in about 20 minutes. I love this place and am glad to give it 5 stars.

Nick was upfront about the costs and time frame to complete the work. I appreciate honesty and…read morequality

Rob is great with metric bikes! Highly recommend. He synced my carbs and worked on a lot of my…read morefriends' bikes.

Robert is very professional been using him for the last 15 years takes very good care of my bike. I…read morealways service it in a fashionable time I would recommend the shop to work on your bike.