I have to say that Dr. Oberman's practice where he currently works is the worst operation I have…read moreever experienced. Accompanying my wife for her follow up visit after her procedure which took place last year, our appointment time was completely ignored by his office. After waiting an hour without anyone contacting us, we asked the receptionist for information as to why there was such a delay. No information was provided. Returning to the waiting area wondering what to do, the doctor was leaving one of his patients on the way to his next one and I learned from him that he scheduled his patient office visits in groups for a given time and then asks them to wait for him to find the time to actually see them. Basically overbooking a time slot to conform to his treatment methods. This is totally disrespectful to his patients who expect his individual attention and treatment and ignores the specific circumstances of each patient's requirements. For anyone who reads this, please consider other optometrists if you can. Since this guy joined the ReFocus group a few years ago , his patient performance rating has plummeted and my wife and I are so disappointed, wishing that we had other options following her procedure performed by him a year ago.

The doctor is good but the office manager is rude and unprofessional, leaving a very bad…read moreaftertaste. Went in for an annual checkup. I give receptionist my new insurance card but she says she is not familiar with the company so she will charge me a self-pay rate. Fine. While I wait for the doctor in the patient room, her boss, the Office Manager, comes to follow up. She tells me, 'You're not a new patient (true) and this is a routine exam. You pay for the eye test at self-pay rate but IF the doctor finds something wrong and you need further testing or treatment, we'll go through insurance." Again, fine. Doctor checks my eyes and his diagnosis is "nothing new, eyes look healthy". Everything runs smoothly and 10 minutes later nurse escorts me back to the receptionist to checkout. There, I am told I owe co-pay and that they will send to insurance which will then send me a bill. Wait, doesn't this contradict what the OM just told me a few minutes earlier? So, I turn to the OM looking puzzled and reiterate that it was a routine eye test and doctor found nothing wrong. OM's reaction was startling, as if a switch had been flipped. She starts accusing me of trying to commit a fraud. A FRAUD??? And because she was wearing a mask, she raised her voice high enough to make sure everyone at the clinic heard her. The OM then, angrily shuffles through my chart and says, "You have a pre-existing condition (same for the last 7 years) and that diagnosis goes under a different insurance code. Now, how would I have known that? But as for my pre-existing condition, YOU would have known so you clearly failed to acknowledge it earlier. And to suddenly go ballistic, accusing me of fraud? Do you even know what the word means? AWFUL.

Life saver. After being mauled by a dog and suffering severe stress and chronic stress /…read moreinflammation I started noticing my eye sight seemed off and not as sharp as it was. Chronic stress can do a lot to the eyes , and I never really pursued the situation until my eyes kept wandering causing massive migraines , vomiting and even inability to see light on phones or even dark to light - I went in for a routine eye exam, which then turned into a very thorough exam, which made me feel really taken care of , we discussed every single one of my concerns, and she didn't rush me at all, and because she didn't rush me, funny enough a lot of my symptoms fit perfectly into the new neurolenses - I trusted her, even though the price was quite high, and I am my first week wearing glasses for the first time in my life, and I can't even believe how I was living without these. If anyone's reading this, definitely get your eyes checked because if I didn't, I probably would've done further damage to my eyes

I went from perfect 20/20 vision to major eye issues (dry eye, episcleritis, corneal erosion),…read morelikely connected to my MS. Other doctors either brushed me off or told me it was just aging. Dr. Patel was the first to truly listen, take my MS into account, and work with me to find real solutions. Thanks to her treatments and care, my vision has improved so much without glasses. She and her staff are kind, compassionate, and genuinely care about their patients. I'm so grateful I found her. Highly recommend to anyone who feels like they're running out of hope.

Have been going to this group for 20 plus years. Although the drs have changed the quality of care…read morehas not. I am partial to Southport or if need to go to Trumbull will do. Even though I live in Norwalk and work in Stamford. They give a complete and inrushes exam and for me don't sugar coat what I want vs what is best for my eye health.

Was the worst experience I ever had in 40 years of buying glasses. They lost my personal frames…read morebecause they handed it to Fed Ex without any receipt or other paper work, it was down hill from there, believe it or not!

Dr is always very thorough and talks over my lenses for the year …read more I appreciate his continual good care

Dr. Steckel explains everything clearly and has a great sense of humor. Took my special needs son…read moreto him, and even he thought it was a great visit.

Laura Noble is the finest Optician one could have. This after 10+ years of seeing her…read more Yesterday she performed an engineering miracle on my broken frames. I thought they were goners. Nope! She weaved a filament on the bottom of the lenses and made them whole once more!

I was shocked at how unprofessional the two older women at the front desk were, making rude remarks…read moreabout a prior patient as I sat in the waiting area. I was beyond shocked. Then one woman told me I needed my insurance card while another said it was unnecessary because it was already on file. I was then told after the appointment I would be charged after a whole production regarding my insurance card.... I have been a patient here for a while but I will not be coming back after repetitively having problems with the rude & disorganized staff, I would not recommend. Also very expensive prices...

I showed up at the East Haven, CT office to find no waiting area. I had to stand and wait for my…read moreturn to speak to the receptionist. The office is one big room divided by small partitions. My exam was done basically in the hallway because there was no room. When Dr. Noecker came into the exam room, he said "You know how this goes, right?" Well, no I don't. I'm not an ophthalmologist and it was going to be my first surgery of any kind. He explained the procedure to me, but not the possible problems that may occur during or after the surgery. I read his reviews on other sites & saw a lot of "1 stars" with major complaints so I have decided to cancel my surgery and go with another ophthalmologist.

Horrible experience at Fairfield location today. Did not get to see the Dr. Upon check-in I was…read morehanded 5 pages of paperwork. I had a broken shoulder surgically repaired last week, my dominant/writing hand. My arm is immobilized. I asked if there was another way I could provide the information because I was left-handed and would have trouble filling out the paperwork. The person I was speaking to went around the corner to ask someone else and I heard her say 'he can fill it out with his right hand.' I walked around the corner and said, 'you've got to be kidding me, there's no other way I can provide this information to you? What if someone has a disability, how would they do this?' The response was 'Their aid would fill it out.' I just took my insurance card and id and left while saying, 'or perhaps you could have provided the paperwork in advance, provide it electronically, or let me answer the questions verbally like every other office has been able to do.' I've had multiple first-time office visits in the past few weeks due to the broken shoulder. Very hard for me to politely explain how obnoxious and unnecessarily rude this was. Not to mention how out of line the response to the disability question was.

The good: Dr. Small is an extremely competent ophthalmologist, is very friendly, and is constantly…read morestaying on the cutting edge of equipment and technology. The bad: If you go here, whether or not it's crowded, you will often wait almost an hour before being seen. During this time you will be bored and read their magazines for too long, which will hut your eyes and necessitate more treatments. It's all a scam, I say.

Dr. Small is very personable and has a very capable assistant who does the actual exam. That said,…read morethe office is more than painfully slow. Almost 2 hours for a regular eye exam is crazy. I was with a group of 5 other people shuttled through what felt like a conveyor belt operation, where the focus is more on volume than client service. The assistant said today was bad because it was a day after surgery and people needed to be rechecked. So don't schedule so many people or make this the first impression for a new client. This being Fairfield, I expected more. Good medicine. Lousy patient empathy.

I went to the office for an exam and called ahead to ensure they took the Aetna Vision. After…read morewaiting for the appointment, I went to the office only to find out they wanted to charge Aetna medical and not take Aetna vision. The economic payoff for Robbins is much higher in billing through medical insurance. When I complained, they said they would deduct the $50 co-pay from my bill so I would not see a difference--the first of many lies. Bills after two years, I called them on an $80 balance and paid $60 to end the BS; they "waived" the $20, or so they said. Another three years, and they send a $20 bill every three months. Today I paid the "waived $20 to end their larceny. How desperate is this operation? They spent three years collecting $20, which they had waived. Do not fall for the BS coming out of this place. Stay away. You have been warned. As far as service, I would never buy their high-priced glasses; I would go blind them go to Robbins again

Went to Robbins after being referred by Yale, for my follow up visit i received a voicemail the day…read morebefore the visit saying Dr. Robbins day off is Friday and she wont make the 9:30 appointment to call to reschedule, I took it upon myself to find a new optometrist, Friday comes and I received another voicemail at 9:10am 20 minutes before the cancelled appointment saying if I can be there at 9:15 she can see me. Im looking for a bit more professionalism.

Not good at all. Outrageously priced, rude service and forgot to do contact lens exam, now they…read morewant an additional $165. Stay away.

Dirty, no selection of glasses and rude service. I felt like I was at the DMV. The worst.read more