Great, professional service. Best and most comfortable glasses prescription that I have had in…read moreyears.

Life saver. After being mauled by a dog and suffering severe stress and chronic stress /…read moreinflammation I started noticing my eye sight seemed off and not as sharp as it was. Chronic stress can do a lot to the eyes , and I never really pursued the situation until my eyes kept wandering causing massive migraines , vomiting and even inability to see light on phones or even dark to light - I went in for a routine eye exam, which then turned into a very thorough exam, which made me feel really taken care of , we discussed every single one of my concerns, and she didn't rush me at all, and because she didn't rush me, funny enough a lot of my symptoms fit perfectly into the new neurolenses - I trusted her, even though the price was quite high, and I am my first week wearing glasses for the first time in my life, and I can't even believe how I was living without these. If anyone's reading this, definitely get your eyes checked because if I didn't, I probably would've done further damage to my eyes

Highly Recommend!…read more I've been to other eye clinics before, but I have never had an eye exam as thorough as the one I received here. The doctor was amazing, very professional, and took the time to make sure everything was checked properly. The entire staff was so friendly, welcoming, and helpful from the moment I walked in. I also really appreciated the woman who helped me pick out my glasses. She was so patient and helped me find a style that actually fit my personality and looked great on me. Overall, I had such a great experience and felt truly taken care of. I highly recommend this clinic and will definitely be coming back!

Laura Noble is the finest Optician one could have. This after 10+ years of seeing her…read more Yesterday she performed an engineering miracle on my broken frames. I thought they were goners. Nope! She weaved a filament on the bottom of the lenses and made them whole once more!

I have to say that Dr. Oberman's practice where he currently works is the worst operation I have…read moreever experienced. Accompanying my wife for her follow up visit after her procedure which took place last year, our appointment time was completely ignored by his office. After waiting an hour without anyone contacting us, we asked the receptionist for information as to why there was such a delay. No information was provided. Returning to the waiting area wondering what to do, the doctor was leaving one of his patients on the way to his next one and I learned from him that he scheduled his patient office visits in groups for a given time and then asks them to wait for him to find the time to actually see them. Basically overbooking a time slot to conform to his treatment methods. This is totally disrespectful to his patients who expect his individual attention and treatment and ignores the specific circumstances of each patient's requirements. For anyone who reads this, please consider other optometrists if you can. Since this guy joined the ReFocus group a few years ago , his patient performance rating has plummeted and my wife and I are so disappointed, wishing that we had other options following her procedure performed by him a year ago.

The doctor is good but the office manager is rude and unprofessional, leaving a very bad…read moreaftertaste. Went in for an annual checkup. I give receptionist my new insurance card but she says she is not familiar with the company so she will charge me a self-pay rate. Fine. While I wait for the doctor in the patient room, her boss, the Office Manager, comes to follow up. She tells me, 'You're not a new patient (true) and this is a routine exam. You pay for the eye test at self-pay rate but IF the doctor finds something wrong and you need further testing or treatment, we'll go through insurance." Again, fine. Doctor checks my eyes and his diagnosis is "nothing new, eyes look healthy". Everything runs smoothly and 10 minutes later nurse escorts me back to the receptionist to checkout. There, I am told I owe co-pay and that they will send to insurance which will then send me a bill. Wait, doesn't this contradict what the OM just told me a few minutes earlier? So, I turn to the OM looking puzzled and reiterate that it was a routine eye test and doctor found nothing wrong. OM's reaction was startling, as if a switch had been flipped. She starts accusing me of trying to commit a fraud. A FRAUD??? And because she was wearing a mask, she raised her voice high enough to make sure everyone at the clinic heard her. The OM then, angrily shuffles through my chart and says, "You have a pre-existing condition (same for the last 7 years) and that diagnosis goes under a different insurance code. Now, how would I have known that? But as for my pre-existing condition, YOU would have known so you clearly failed to acknowledge it earlier. And to suddenly go ballistic, accusing me of fraud? Do you even know what the word means? AWFUL.

I went to the office for an exam and called ahead to ensure they took the Aetna Vision. After…read morewaiting for the appointment, I went to the office only to find out they wanted to charge Aetna medical and not take Aetna vision. The economic payoff for Robbins is much higher in billing through medical insurance. When I complained, they said they would deduct the $50 co-pay from my bill so I would not see a difference--the first of many lies. Bills after two years, I called them on an $80 balance and paid $60 to end the BS; they "waived" the $20, or so they said. Another three years, and they send a $20 bill every three months. Today I paid the "waived $20 to end their larceny. How desperate is this operation? They spent three years collecting $20, which they had waived. Do not fall for the BS coming out of this place. Stay away. You have been warned. As far as service, I would never buy their high-priced glasses; I would go blind them go to Robbins again

Went to Robbins after being referred by Yale, for my follow up visit i received a voicemail the day…read morebefore the visit saying Dr. Robbins day off is Friday and she wont make the 9:30 appointment to call to reschedule, I took it upon myself to find a new optometrist, Friday comes and I received another voicemail at 9:10am 20 minutes before the cancelled appointment saying if I can be there at 9:15 she can see me. Im looking for a bit more professionalism.

The good: Dr. Small is an extremely competent ophthalmologist, is very friendly, and is constantly…read morestaying on the cutting edge of equipment and technology. The bad: If you go here, whether or not it's crowded, you will often wait almost an hour before being seen. During this time you will be bored and read their magazines for too long, which will hut your eyes and necessitate more treatments. It's all a scam, I say.

Dr. Small is very personable and has a very capable assistant who does the actual exam. That said,…read morethe office is more than painfully slow. Almost 2 hours for a regular eye exam is crazy. I was with a group of 5 other people shuttled through what felt like a conveyor belt operation, where the focus is more on volume than client service. The assistant said today was bad because it was a day after surgery and people needed to be rechecked. So don't schedule so many people or make this the first impression for a new client. This being Fairfield, I expected more. Good medicine. Lousy patient empathy.

Dr is always very thorough and talks over my lenses for the year …read more I appreciate his continual good care

Dr. Steckel explains everything clearly and has a great sense of humor. Took my special needs son…read moreto him, and even he thought it was a great visit.

I showed up at the East Haven, CT office to find no waiting area. I had to stand and wait for my…read moreturn to speak to the receptionist. The office is one big room divided by small partitions. My exam was done basically in the hallway because there was no room. When Dr. Noecker came into the exam room, he said "You know how this goes, right?" Well, no I don't. I'm not an ophthalmologist and it was going to be my first surgery of any kind. He explained the procedure to me, but not the possible problems that may occur during or after the surgery. I read his reviews on other sites & saw a lot of "1 stars" with major complaints so I have decided to cancel my surgery and go with another ophthalmologist.

Horrible experience at Fairfield location today. Did not get to see the Dr. Upon check-in I was…read morehanded 5 pages of paperwork. I had a broken shoulder surgically repaired last week, my dominant/writing hand. My arm is immobilized. I asked if there was another way I could provide the information because I was left-handed and would have trouble filling out the paperwork. The person I was speaking to went around the corner to ask someone else and I heard her say 'he can fill it out with his right hand.' I walked around the corner and said, 'you've got to be kidding me, there's no other way I can provide this information to you? What if someone has a disability, how would they do this?' The response was 'Their aid would fill it out.' I just took my insurance card and id and left while saying, 'or perhaps you could have provided the paperwork in advance, provide it electronically, or let me answer the questions verbally like every other office has been able to do.' I've had multiple first-time office visits in the past few weeks due to the broken shoulder. Very hard for me to politely explain how obnoxious and unnecessarily rude this was. Not to mention how out of line the response to the disability question was.

If I could I would give zero stars from the moment myself and my two children 9 & 12 walked in on…read moreSaturday, April 18, 2026. On time actually early for our appointment in the morning. We walk through the door with no greeting when there were 3 workers just standing there. We walk up to the front desk. Myself and my kids say good morning because it was too much of a bother for the workers to do so . On top of that they couldn't find my child's chart. Then the lady checking us in had the worse attitude. Plus she wasn't just checking us in she was the assistant to the doctor. It was my son's first time and they definitely didn't make it a good one . Tools for the doctor to use were missing from the room doctor had to leave the room multiple times to get the tools he needed, tools in the room weren't working, both the assistant and the doctor came in the room while my sons eyes were being dilated to take out the tools after just putting them in there. Check out was no better, Just a very unprofessional, unorganized, rude team you have which is so disappointing because your location was conveniently closed to home . We will never come back here .

I give the MyEyeDr in Westport CT a zero stars. The manager Dawn is a big problem. First I was…read moresold new lenses for $730.00. When I went to have them put in my frames, it was immediately obvious that they were not at all correct. I quickly brought this to the manages attention which seemed to bother her has she rudely advised me that if they are not correct I would need to see the doctor again but he only works on Thursday's. After rearanging my schedule I attended the visit yesturday. This is when things got interesting. The technition working with me started evaluating my sight while I was wearing my glasses and she seemed confused as she had me read the chart. She observed as I read all the lines without a problem. What suprised her was that I was not using the new lenses, I was wearing my original glasses. This is when I realized that In was sold new lenses that I did not need. My existing glasses were perfect. Realizing that mistakes happen, I asked the store manager, Dawn , for a refund. The manager quickly and VERY rudly said "we don't give refunds" to which I replied, you have $730.00 of my money and I literally have nothing to show for it. Then I again said, I need a refund as you tried to sell me new lenses that I don't need. She continued to be of no help so I asked for her supervisors contact information which she refused to give . Here I am a day later and the situation has still not been fully rectified. In closing, I think it is worth mentioning that I am a career long retailer and I have lead some of the most significant retail brands in the country and I have never seen such a disregard for common decency and respect. Obviously MyEyeDr has a serious problem in what should be one of their most important locations. Stay far far away.