Excellent service. The guys are very helpful. No one wants to have to repair your car. But if you do this is your shop! The car looks perfect and you can't tell that it's been repaired. The car was clean as well inside and out. We got the car back early. What a nice surprise. Things are very expensive now, but feel this garage is very fair in price and delivers on what they say they will do and more! This is our new garage, already recommending them to our family and friends. read more

These guys are the best! Very friendly, fast and affordable service. They got right to what I needed quickly and referred me to some specialty shops for other work who were also very good. read more

The staff at Regal collision is amazing! This is the third time I have taken my car into their auto body shop since 2010. Every time they deliver and the process is easy. Recently I was involved in a hit and run and the insurance company I was dealing with was a pain to work with. Regal Collision offered me tips on how to get them to respond to get payment from them on the right track. If you are looking for an auto body repair shop in Vallejo, look no further. read more

Regal Collision Repair - Auto body repair in Vallejo - Body Shops Near Me - Vallejo, California

I've had the misfortune that I had to make use of a collision repair outfit, but I'm so glad that I found Regal Collision Repair. They were profesional, courteous, friendly, and thorough. They always greeted me as a long lost friend, told me exactly what they had to do repair the car, how much it would cost, and when it would be ready. They always. kept me informed as to the progress by emails and by including photos of the progress. Most of the time they were able to complete it before the promised date, but never later than. The last repair was for my wife's pride and joy (that I had slightly damaged) and she was very happy with the result of the repair. She said it looked like nothing had happened! read more

Professional!! Price is right! Took my 2023 Bronco sport to Regal on 8/21 and it was done in 4 days. The journey was not that easy. Let me start from the beginning....sorry for my wordy review due to my frustrations with my insurance. They're great at charging late fees but not great at paying out claims!!! I called Regal and explained to Jim (owner) what happened. Called my insurance (Travelers) to start the claim and told them the body shop I would like to use. They approved Regal and told my agent to send the check to Regal-not to me. Dropped it off 8/21 and Jim said my EOM part will be in soon. Cool!! I only want OEM part because my car only has 10,000 miles and Jim will only put OEM. I know most insurance will approve after market-it's cheaper. Picked up my rental same day. Kept in touch with Kurt and Jim to see the progress and left the rest to my insurance adjustor. Wrong!! Do not rely on their words!!! My car was done as promised by Regal but Travelers took a long time!!!!! I called my adjustor to let him know my car is ready and Regal is just waiting for the supplement. So, I returned my rental on 8/27 because I did not have rental in my policy. I was told the 1st check was on 8/22-great. The 2nd check was sent 9/4-great! In between these checks, Regal kept me in the loop, they repeatedly called Travelers to send the supplement but for some reason they my adjustor was such a snail. Jim and Kurt felt my frustrations with my adjustor. They did their part, fixed and it looks like nothing happened-flawless! My adjustor kept saying they sent the checks. Today, 9/9 I asked them to email me a copy of the payments (per Jim's advice). Finally, they sent the last check!!!!! Emailed that proof to Regal and I picked up my car. I paid my deductible and took my car home. Yes the final check is on its way and my car is home. No more asking for rides. Regal is the best!!!! Would keep using Regal for my future body repairs. I hope not anytime soon. read more

Regal Collision Repair - Before - Body Shops Near Me - Vallejo, California

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This business is very well run, they know what they are doing. They keep you informed as to how the repair is progressing. They work well with your insurance company. The best thing is the honesty of the business. I heartily recommend this business, quality, integrity and honesty. read more

So I got in my first automobile accident at the begging of the year; luckily it wasn't a major accident, but it still felt like something I'll remember forever. I reported it to my insurance, filled a claim, then they told me I could choose the repair shop of my choice and proceed with scheduling the repairs. I looked in my area, found this shop, gave them a call, and they told me they could do the work. I took my vehicle in, and the insurance agreed on the work, and estimate provided by the shop. Initially It was about a $9000 repair and would take about 2-3 weeks to do the work the regal said. I waited about a week and gave the shop a call to get an update, they said they were waiting on the insurance to approve more supplements. Ok. I called 1 or two days later. More supplements. Ok. I called another day or two later. Apparently more supplements. Ok I called a day later, and the same thing, apparently there was so much back and forth between the shop and insurance. I would call the shop they would tell me one thing. I called the insurance they would tell me another thing. This went on for days, even weeks, it got to the point where I was calling everyday for an update. This was SOOOO STRESSFULLL! I thought it would be easy, but I felt like I had to become an expert on vehicle repairs and insurance policy. This became the most STRESSFUL month of my life... Apparently the insurance was not approving all the supplements either because they believed it was excessive, lacked invoices, or some other reason. I tried my best to get my insurance the repairs, but after the 7th or so supplement I was done. I just NEEDED MY CAR BACK! After about 1 MONTH I went in and just agreed to pay whatever was not paid by my insurance. This was over $800 dollars plus my $250 deductible; I ended up paying over $1,000. I was a bit annoyed at my insurance but once I realized they paid over $11,000 themselves I was just grateful for all the work they did approve. I was grateful that shop was able to repair my vehicle, but disappointed in them as well. Especially since the work had been done in the first two weeks, and they made me not only wait, but work everyday basically calling my insurance so they could approve more money. Remember they had me calling them, and my insurance for about two weeks straight; meanwhile my vehicle was fixed and ready to go!! I was really starting to doubt this was a $12,000-$13,000 repair, but alas there I was picking up the bill. When I picked up my vehicle Jim understood my FRUSTRATION, and told me to file a complaint with the department of Insurance. JIM specifically told me if I did that I would get the money I paid out of pocket back. JIM said if I did that and still did not get my money back he would pay me back that money.I believed him. As a young Mexican Immigrant I was always told America was the best country, and I chose to believe in him and Regal Collision Repair. I filled the complaint and after a couple weeks I got a letter they were discussing the issue with my insurance. Soon after, I got word from GEICO, my insurance, and they said they reviewed the inquiry, and that the repair shop had used excessive paint material, and unless they got more evidence they would not approve more. The department of insurance said that they reviewed my claim and we're basically agreeing with GEICO. I went back to the shop, went to talk to Jim, told him about what the department said and he said he would write to the department. I still believed him. But Okay I waited a couple weeks went back again, talked to Jim, and he told me he still needed to write to them. I was about over all this but Ok I waited and went back days later, that's when Jim told me he still needed to write to them; SO I asked about giving my money back like HE HAD SAID, but he just said he was going to write to them, and that he was NOW going to go on a VACATION !!!!!! I never heard back from him..... That's when I realized they just wanted to get as much money as they could, from you or your insurance. Their word DOSENT mean ANYTHING!!!! In the invoice I got it says they replaced the headlight but it doesn't even look damaged in the first picture Additionally the sensors on my vehicle were not properly calibrated as my car tends to overcorrect to the right lane when using cruise control( I didn't realize initially cause I don't really use CC) making that feature unusable. I've been reluctant to go back cause I feel like they lied to me, and only really want money... but yeah check your sensors and feature if you get a repair here. read more

Regal Collision Repair - This was right after my accident, there is some damage on the lower right side. - Body Shops Near Me - Vallejo, California

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If you want your car fixed properly and in a timely manner, go see the gentleman at regal. When my car was hit, they handled everything they were empathetic and they really worked with me when I was having trouble getting things done with the insurance company. they were right there for me. They did an absolutely phenomenal job and I would recommend them to anyone. Bill and Kirk are the best parts. Just wonderful people and excellent customer service. read more

I took my daughter's car into Regal Collision to get an estimate on a hit to her front bumper. Kirk provided excellent advice and saved us lots of money. The car was returned as promised and it looked beautiful thereafter. I highly recommend using Regal Collision which is a family owned operation. read more

Family owned and run by Shellie and Jim for 42 years! Fast, honest and know their business and work effectively with Insurance companies (which helps you). We love our beautiful car back! Yes, we will return! read more

Regal Collision Repair - Body Shops Near Me - Vallejo, California

Very helpful and efficient. I called to have new headlight assemblies installed. As the project required removing the bumper, I realized it was not something I could do. I spoke with Kirk who told me to come down so he could have a look. About 60 minutes later I was driving home...job completed. Thanks! read more

Regal Auto Collision of Vallejo provides 5 Star service from the moment you step foot on their lot. They are well prepared, professional, timely, informative about the service that will be provided for your car and they will always communicate their expected finish time. Each gent is kind and patient and willing to go the extra mile to be of service. Not many places of business that are consistently and organically professional these day. BUT THEY ARE -PERIOD! 5 Business!! read more

Regal Collision is not a trustworthy Auto Repair Shop. We took our car in for what should have been a simple sunroof leak repair but in the end, our car had to be TOTALLED by our insurance company! We even took our car back to Regal three times and they kept saying they had fixed it. Our insurance paid them for this "repair" but when we were driving, we kept hearing a whistling noise from the sunroof. Again we took it back to them. Each time Regal said it was fixed. And then it RAINED and the inside of our car was soaked. AAA recommended we use a shop in their network and when we took it to the new shop, they discovered the parts for the sunroof had never been replaced and the "black mold" that was inside the car was from water that had collected under the back seat. Our beautiful car was gone!!! REGAL COLLISION didn't do the job and it's NOT a shop WE RECOMMEND!!! read more

Regal Collision Repair - Parts not replaced! - Body Shops Near Me - Vallejo, California

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They dropped me like a hot potato after my truck's catalytic converter was stolen while in their possession inside their fence. I was told, "It is your responsibility. We have signs posted everywhere that we are not responsible for damage or theft to your vehicle." To make matters worse, there were no converters available for my truck. Finally, after 3 months with an undriveable truck, I found a muffler shop that was able to build a converter to fit my truck. Regal accepted no responsibility. I was forced to use my insurance and pay $1000.00 deductible for the new converter. Character or lack of character counts when doing business. Lesson learned. Addendum: Note that the owner still accepts NO responsibility! Amazing. read more

Regal Collision Repair - Body Shops Near Me - Vallejo, California

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My Ford Edge lift gate was damaged when I drove out of my garage with the lift gate up. Ouch! The glass was shattered, the windshield assembly was broken off, and the windshield wiper motor was also pulled out of the lift gate! I had Safelite replace the glass, but they could not replace the windshield assembly and motor. I took my Ford Edge to one Auto Body shop, they didn't want to make any repairs, they just wanted to order the entire lift gate and replace it.... for over 2,500.00 Then later I was referred to Regal, they initially wanted to replace the lift gate, but after some discussion they looked further into repair for me. The end result was a great repair for under $500.00. They even buffed out some scratches. I'm 71 years old and this was the best auto collision repair experience of my life. If you go, ask for Bill, he was great! read more

I had a great experience here. If you're at a collision repair shop there's a chance that you aren't having the best time or the best week. In those moments good customer service can really relieve stress and make an annoying day better. I was recommended this shop via word of mouth and now I will be recommending this location to others. The guys here are friendly , knowledgeable, honest, and efficient. I plan to bring my other cars to this place if collision repair is ever needed. read more

This place is amazing. Every time we've needed their help it surpasses what I think is even possible. Kirk is a magician and is spectacular at his craft. He's also helped with insurance coordination and haggling when needed. Thank you!! read more

The hatch to my Dodge was sticking after a fender bender in a parking lot. It was more of about esthetics than body work but Regal treated us good. When we called they said come down when you're ready and we'll take a look for you. And they did with no pressure. Dropped the truck off and got it back 2 days later good as new. Good place to come and give your business too. read more

This shop is top-notch. They did beautiful work on my 7-series BMW, handled Geico, delivered my car clean as a whistle, their facility is impressive, and the guys were the best. I would refer them to anyone needing body work. Thank you Regal!!!!! read more

I called around to a few shops and Regal was able to fit me in the same day and accommodate an estimate immediately. They also worked with my insurance company which made everything super simple. I would go back and recommend this place to everyone! read more

Amazing work, amazing customer service!! My SUV had the back smashed in and now it looks like nothing ever happened. These guys are amazing and I would recommend to everyone. read more

Jim was very helpful, professional and informative on the process of fixing my car. I highly recommend taking your car there for repairs he is very patient and gives great service. 5 stars read more

My truck was not able to be fixed by some of the other body shops even the Dealership couldn't figure out how to fix my steering column issues, These guys at Regal had know problem figuring it out and correcting the issue they understood exactly what I was explaining to them and what I was experiencing. They walked me through the process in such a knowledgeable and professional way I will definitely use them again when needed and recommend them to whoever needs body work. Thanks guys you Rock read more

Another great job by Regal Collision Repair Inc. The service, repairs and professionalism of the staff is unsurpassed. This is the 3rd time I have taken my car to them and I couldn't be happier. Jim and his staff are the best. They handled everything from beginning to end. Great communication. My car looks brand new. You would never know that it was damaged and repaired. Special thanks to Kirk and Jim and staff for going above and beyond. Oh and to top it off the repairs are guaranteed for life. They will even pick up and deliver your vehicle or give you rides. I highly recommend them and wouldn't go anywhere else. Give them a call. You won't be dissapointed. Thank you, David Regal Collision Repair Inc. Phone: 707.648.2264 529 Tuolumne Street Vallejo, CA 94590 read more

They fixed my car after I hit something. I have aftermarket fog lights on my car which they ordered from a place that is out of stock, gave me the car back when the repairs were NOT complete and told me they'd call when the light came in. My right side blinkers were also not working properly. For several months I asked them to cancel the order, and order it from several places that I found for them because they refused to take any action. Although they agreed to do that, they did nothing for another month. At this point they had already been paid for a job and were refusing to finish it. They wasted my time and efforts in locating the part. They were full of excuses like they couldn't call the supplier and cancel an order for a part they did not have and had no plans of re-stocking. This wasn't a supply issue or any of the other excuses they gave. This was simply people being too lazy to cancel an order and reorder it from somewhere that had the part in stock, which I found 3 of for them. They said "this is why we don't like working on aftermarket stuff.", but they didn't seem to mind when I brought the car to them for an insurance job. Today, I had to drive down to the shop because I had been lied to on the phone several times about their intentions to fix the problem. At this point rather than try and complete the job they were already paid for, or right their own failures, I was issued a check for the price of the part and told to find the part myself. They had fixed 1 of my other cars in the past which I payed out of pocket and the work was OK, The difference is you pay for that when you pick it up. This was an insurance job and once they got paid, they had no interest in completing the job. I had to report this to my insurance company as well. I was a repeat customer. I have a lot of cars, but I will never go to Regal again. I would have taken my car elsewhere if I knew I was going to get the run around and an incomplete job. EDIT: I was issued a check on Tuesday9/6/22. Today is Friday 9/9/22. It took 3 days to get these lights delivered to my house. They couldn't do it in 3 months. No supply chain issue as they claim. None of the excuses they gave me are honest. They just refused to lift a finger for the job because they already got paid. read more

Regal Collision Repair - Parts they couldn't get for months came to my house in 3 days - Body Shops Near Me - Vallejo, California

Regal collision was so easy to work with, they communicated more with the insurance more than I did. They were friendly, responsive, and worth the value. They made everything so easy! Thank you Kirk, Jim and everyone else that I talked to! You all were on the same page and knew what was happening with my car. I appreciate your service. read more

I've gotten work done twice here now and both times they did an amazing job and were completely transparent with me throughout the whole process. Their work is phenomenal and I wouldn't hesitate to recommend them to family and friends! read more

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If I could I would give a 0 star they were very rude and disrespectful to their customer Cussing and using foul language because they can't seem to remember what they did with paper work, telling the customer to "get the fuck out of the office they have better things to do" Not very good business "owner" if you ask me if you are going to blame your age on things then maybe you shouldn't be working anymore and get some help. read more

I called in the morning for an estimate on my Truck. The passenger door was stuck shut. They advised it could be tricky to get into the panel to figure out what was actually going on. I arrived a little after 10 in the morning and Kirk came out to take a look. He fiddled with the door for awhile and grabbed one of his techs to advise on the best course of action. While I was waiting to hear what we would be doing the next the technician had the door opened. No charge! Kirk advised that no charge or further course of action would be needed at the moment. I'm grateful for honest businesses and recommend Regal for your next auto body need. Thank you Kirk and Regal! read more

These guys are AWESOME from the time I arrived to the time I left. Bill was very prompt and listened to my needs. Kirk was great at going over the repairs. And Jim was great at providing awesome customer service. At top of that, the vehicle came out immaculate. It looked like it was a brand new car. And I got my car back sooner than I expected. I highly recommend these people to help you!!! Thank you so much!!! read more

About 5 weeks ago my 2015 BMW Z4 Roadster was rear ended by a semi-truck on I-80. My insurance wanted me to go to a huge corporate BMW shop to get my car fixed; however, I generally prefer to support local businesses and enjoy knowing the person I am contracting with is both a neighbor and the person who will be doing the work. Ultimately, I opted to trust my high end vehicle to Regal Collision Repair, mainly because they are fighters and have done excellent work on my car in the past. This proved to be the right choice almost immediately! The insurance claims adjuster remotely assessed the collision from pictures sent to him in San Diego, and low balled the damage estimates by about 90% of the actual costs. They also only wanted the car repaired with "after market" parts! Regal, over the course of several days, successfully challenged the estimates and was able to convince the insurance evaluator that the car needed parts from the Original Equipment Manufacturer (BMW); they then set about trying to find the scarce OEM parts necessary to put my 2015 classic back in good working order. Luckily, the Regal team was able to aquire one of the major parts right here in the U.S. (it was one of only two actually available), and found the second part, a new back end (with electronics) in Germany. Bottom line, they put my car back together, rewired and calibrated the sensors and convertible hardtop, matched the paint perfectly, and, I believe, gave me the car back in better shape than it was before the accident! The car was beautifully restored and then perfectly waxed and detailed by Juan. Regal has a customer for life. #Where quality is no accident! read more

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I was fortunate enough to be referred to this company through the Nissan dealership in Concord. I had a defective hatch back on my 2018 Nissan Kicks. Had to jump through a lot of hoops to get Nissan to cover the repairs but when they did, they sent me to Regal collision repair. Because the service was happening during the shelter in place, I called ahead and Jim was kind enough to help me understand their process. When I arrived, he met me outside and brought over his associate whose name was Kirk. He was very helpful in helping me understand what was wrong with my car. Kirk went over the details and reassured me they could repair it. After a couple weeks, Nissan approved the work. Jim and Kirk arranged for me to be able to drop off my car in Concord near my work and then they picked it up And took it back to Vallejo to get the job done. They were very communicative during the process and the job was done in the exact time they said it would be. Then they went to the trouble of dropping off my car back in Concord so that I would not have to drive to Vallejo. This kind of customer service is not easy to find nowadays. The work they did on my car was spectacular! Not only did they repair the hatchback and fix the chipped paint, they went above and beyond and did a paint touch up on a scratch on the side of my car that I did not even ask them about. And washed and vacuumed the car! It looks like brand new! I could not be happier with the job they did! It's worth the drive to Vallejo to get this kind of service! It is a great company and a wonderful crew! read more

Such great people specifically bill was wonderful to work with. I got into a terrible accident and it was scary and horrible and he offered everything he could to help me to make the experience as least stressful as possible. Highly highly recommend anybody go here that needs collision damage repair read more

These guys are great. I had a paint defect on my Ford Escape and they helped me find a fix for it that worked for me. They did a beautiful job and I am thrilled with it. I would certainly use their shop in the future. read more

My 2001 car was on an accident, she has less than 92000 miles on her. Of course insurance says she's too old to fix & totaled her. My husband needs a coupe, we put hand controls, just put $3000 into her for maintenance. Her front was demolished! Regal helped put her back to perfect condition! Jim is a great guy! He's honest, caring, understanding! They fixed her to perfection!! Thank you Regal read more

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I am so blessed to have had my car accident case sent to this repair shop. They have been so flexible with me and I can't be more thankful to have an amazing crew to work with while getting my vehicle back to the way it was before the accident . Every person I encountered was so nice and personable. I will recommend this place to any and everyone that needs help with car repair ! Thank you Regal Collision ! You guys kept communication clear and honest and I appreciate that so much ! read more

I was unfortunately in a motor accident in the same intersection that Regal Collision Repair is, and being my first serious accident I didn't know what to do with my car or with my insurance company. After my crash they kindly provided me with video surveillance of this accident and told me that my car was likely just going to be a total loss which helped me greatly, and offered to hold my car for a daily storage fee. They helped me along the steps I needed to take with my insurance company and getting the money and information I needed from them. However, my insurance company (Allstate) took quite a bit of time to finalize the details about my insurance claim, so my car had been sitting for roughly 2-3 months at Regal. When they realized my insurance was treating me unfairly and not offering to pay for my storage fee, Regal Collision offered to cut down my storage fee by a HUGE amount. Everyone here was willing to vouch for me in my accident and not only are they absolute saints but their business is amazing and everyone there is extremely experienced. If you ever go through a motor accident and need help negotiating with your insurance or getting a repair, these guys do it best! read more

These guys are amazing! From start to finish! Easy to work with. Informative every step of the way! They knew my man's Challenger is his baby and they brought it back to life after our daughter crushed it. Thank you guys! We would never go anywhere else! read more

I highly recommend Regal Collision & Repair Inc.. They recently repaired & painted our 2011 Prius after we hit a road hazard. The work was completed promptly & perfectly. Kudos! read more

Regal Collision Repair - Our 2011 Prius after the Regal repair. - Body Shops Near Me - Vallejo, California

I brought my Dodge Charger in for repairs through insurance, it was supposed to take 4 days for repair but didn't pick it up for almost 2 weeks. I had a rental car covered my insurance for the days they worked on it. But when I went to pick it up there was overspray on trimming and a scratch behind the tail light. So, they took the car back in for repair and I kept the rental car for 3 more days but come to find out insurance did not cover it. My insurance had said that out of common curtsy they should pay for it because of the bad workmanship. Since then I've contacted my insurance and regal Collision Repair about getting the rental car covered, while my insurance said it should be on the company due to the bad workmanship, regal collision repair doesn't want to cover it. And every time I call to talk to the owner they claim they will call back but never do and days go by and I call them again to check on it and they say the same thing over and over. I also noticed a few days after my car came back that it the bumper was not alined properly, that same day took it back and Kurt was making remarks about finding more and more things wrong with the car. Which should not be the case if they did everything right the first time. Ive came for repair on my car before and nothing like this had happened. Referred a lot of people to this place because they did a great job on my car before but won't be referring this place to anyone else anymore due to customer service and bad workmanship. My brother also brought his car here and when he got his car back his Oakley sunglasses came up missing which was left in the sunglasses holder and he didn't take anything from the car before it getting work done. Regal Collision Repair didn't even bother to look into where his sunglasses went. read more

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