Professional installation followed by great service and advice. 4 years later all is working as expected. Service is one phone call away. Recommended to a few acquaintances without regret. read more

Never hire Todd Render to fix your elevator. We lost $19,000 with Mr. Render, and even initiating legal proceedings. What started out as a simple control panel mis-synchronization with a floor trigger, which should have been solved in hours, morphed into a complete overhaul of the electronic system and replacement / fixing of some mechanical parts, due to the mishandling and sub-quality work performed previously by Mr. Render. The following are a sample of issues which occurred during our engagement with Todd Render in 2023: 1. Lack of Certification and Competence: Mr. Render is not a certified elevator technician and lacked the necessary skills to perform the repairs. 2. Damaging Equipment: Mr. Render left the control panel of our home elevator in worst condition that it was when we hired him. Mr. Render detected an issue with the the control board and suggested he could get it repaired at an electronic repair shop in Markham (a suburb of Toronto). The board was repaired and tested. However, Mr. Render must have damaged the board when re-installing it / troubleshooting it: that was the conclusion of the remediation technician (certified this time) we had to hire eventually to fix the numerous problems that caused our elevator to be unoperational during many months. 3. Financial Irrigularities: The board circuitry needed to be tested to prouve that it was functional. The remediation technician took the board to the same Markham electronic shop for repair. However, the owner recognized the board and refused to test it since he had not been paid yet for the original repair that was done by Mr. Render months earlier. So, we paid directly the electronic shop owner to perform the test and repair the board, though we had already provided Mr. Render with an advance for the original repair. 4. Misrepresentation: The remediation technician - a semi-retired gentleman - recognized in our non-functional 'post-Render overhauled' elevator, parts and equipment that he had giving to Mr. Render during a previous project they had cooperated on. The remediation technician asked to see the invoices we had received from Mr. Render: sure enough, we had been charged for parts that Mr. Render had received for free from that semi-retired technician. 5. Sub-standard and unneeded parts replacement: Mr. Render replaced mechanical parts which didn't need replacement, but worse, some of the replacement parts where substandard and not to code, including replacing the wire rope (elevator cable) with one with a smaller diameter which wasn't to code. Two months later, we paid to have the certified technician replace yet again the cable, this time with a proper caliber cable. 6. Lack of communication: He requested large advances for work but became unresponsive to communication for weeks, to the point that we had to hire a lawyer and start the procedure to file a complaint with the Small Claim Court. He finally got responsive again. 7. Labor Issues: Todd failed to pay the licensed technician he subcontracted. We felt compelled to pay that technician directly for his labor to ensure he was compensated, resulting in us paying for labor twice. 8. Infamous in the industry: After the disastrous repair done by Mr. Render, while still having a non-operational elevator, we called the manufacturer of our 20-years-old elevator which was past warranty period and asked if we could hire them for the overhaul. We explained that we had hired Mr. Render to fix a floor synchronization issue but that we were now left with a non-operational elevator. The manufacturer said that they did had technicians available but since Mr. Render, infamous for his incompetency according to our interlocutor, had touched our elevator, they would not help us: it wasn't worth their trouble. Don't let Mr. Render sweet talk you into hiring his service. I'm truly sorry for the health issues of his daughter and wife, but that should not translate into misrepresentations, empty promises, lack of communication, misappropriating funds, etc. Ultimately, correcting the damage Todd caused cost us twice his original quote and required hiring a mechanical engineer who is also a licensed technician to perform the complete overhaul for $25,000, including changing the analog control for an electronic one. So, I highly recommend the service of Chuck Balmer, P.Eng and certified elevator Technician. We should have done better due diligence on Todd Render. I believe there is a significant need for government intervention in Ontario to ensure that only licensed technicians are permitted to perform work on home elevators.. PS: I feel so strongly about the incompetency of Mr. Render, that when we moved out of our house, I left a message in the elevator shaft for the next owner. See photo. I sure hope the owners see the message before they hire Todd Render ! read more

Regal Home Elevators - Elevator Services Near Me - Vaughan, Ontario