Well, I was going to just chalk it up and forget about my Burritt experience, but I got another…read moreemail soliciting service for my truck. I detailed my issues with the dealership and the service department and asked to be removed form future correspondence. Today, on Christmas, I received another email. So I have made this review and included my previous email from last summer below. I do not recommend Burritt service. They are either liars or incompetent. I do not trust them at all. The salesman was great (Jack Cooley), but based on the service department I will not return for future business. I have also steered friends and family away from looking at vehicles the dealership had listed. Here is the email that I sent: "Dear Phil, There is very little chance that I will ever use Burritt for vehicle maintenance after the experience with purchasing my truck last year. Delivery of my truck was delayed for a couple weeks under the understanding that the brakes needed attention to pass inspection, which I was fine with at the time. Fast forward 3-4 months from purchase and the brakes felt soft and the stopping distance continued to degrade. I ended up purchasing all new brake pads and rotors around the first of the year. I replaced the components and flushed the brake fluid. It was obvious that neither the brake components nor the brake fluid had been touched just 8 months earlier by Burritt. This leads me to question, what if any brake work was actually done before my truck was delivered? Therefore, I have zero confidence in the Burritt service department. I cannot see myself purchasing another vehicles from your dealership either. As an aside, my son is looking for a truck and found one he was interested in at Burritt. I advised him to steer clear of your dealership based on my experience. You can remove me from all future email correspondence. Thanks, Heath Stickney "

read the reviews on these guys if that doesn't say it all this is not one person speaking this is a…read morelot of people combining to give the ultimate score of 1.5 and that's out of 5 the only reason its so high is because you can't give 0.

Tom made the entire experience beginning to end so easy! He had no issues answering all of my…read morequestions, working around my crazy work schedule, and helping with everything that I needed even after the sale was done! He is not like most big name car dealers, he cares about his customers, and makes sure you understand the whole process even down to the smallest deatils. He also was the only one around that had the vehicle I had been looking for at a very decent price! 10/10 would recommend premier southern autos!

From the owner: Years of experience serving CNY, we are dedicated to offering high-quality, pre-owned vehicles to…read moreour customers. We're committed to providing a great car-buying experience. With our skilled sales staff and financing options, we'll help you get the vehicle you want, at the great price you deserve. Browse our inventory online and check out the Featured Vehicles section on our homepage. We often have many options for used Chevys, Audis, VWs, Cadillacs, Toyotas, Lincolns, and many other makes If you see a vehicle you like, submit an online quote request, or contact us to schedule a test drive. Proudly serving the following counties: Onondaga, Cayuga, Oswego, Madison, Oneida, Cortland, Jefferson, Tompkins, Monroe and others in Central New York!

Timebuyer is the WORST place to buy a vehicle from. they give you a 30 day warrantee and then the…read moredarn thing breaks down on the 31st day. it's almost like they put a timer in it. do not go there! you will waste your money.

I bought a vehicle from Kevin, and a few days later there was a problem. I gave him a call and the…read morenext day he took a ride with me, and we agreed there was problem. It was addressed. So far so good. If you own a vehicle there will be problems. Kevin took the time and things got done. I will update if needed. Thanks.

Purchased a truck from this dealer, they were professional and friendly. I found them to be very…read morehonest, pointing out a repair that still needed to take place prior to me buying it. They went out of their way to have this completed prior to me picking the truck up. Excellent to deal with and would highly recommend. I would definitely do business with them again if I needed another vehicle.

I just had a terrific experience with salesperson Jessi Shanahan. I am 70 years old and drove the…read moresame car for the past 14 years. I bought a used 2023 vehicle last year , not realizing that all sedans are gigantic now with required bells and whistles that I was totally ill equipped to master. I discovered it didn't fit in the garage so it sat outside for the past year. I hated it. I found the perfect SMALL car with Jessi, drove it home today and put it in my garage. She is professional, friendly and most importantly, did not make me feel stupid for my questions about cars and computers on board. If you are a little older, not familiar with newer cars and need a car that fits you, she is the person to see. I now have a car I can afford, and it is a pleasure to drive again. THANKS JESSI!

So I recently just purchased a 2020 chevy silerado from here. Sadly I've had nothing but problems…read morewith it. Tires were shot brakes were shot took it back in and had them replace the tires and the brakes. After I had to literally tell them they could keep it and I didn't want it. They did my brakes and never put the bolts back in so as I going down the thruway today with my kid and wife with me the brakes went out and I couldn't stop. I'm very disappointed with this place and I would never in the rest of my life take a second look at this place. If you valve your money and time steer clear of this place.

If only the service department could live up to the positive experience I had when buying my car…read morehere. I'm painfully reminded on a regular basis that a competent service department is what really makes a new car purchase worthwhile. Based on my outrageous and repeated experiences at Fucilllo Kia in Clay, I should've just bought a used Toyota or Subaru. It's now been over 60 days since replacement interior parts were on hand at the dealership, and even longer since my car was damaged by the same dealer, thus requiring these parts. I've now spent the entire summer without GPS though I continue to pay for it on a monthly basis through my car payment. Unfortunately this appears to be business as usual at this service department which is "managed" by Adam Simon. To add insult to injury, the sunroof in my Stinger is again creaking and chattering after the service department told me it was removed, tightened, and reinstalled per Kia recommendations. The Cadenza loaner from the dealer with a panoramic sunroof doesn't make any noise whatsoever. Maybe it's an extra feature because I've paid $20K more for the Stinger? My understanding is that my case has been escalated by the corporate Kia Consumer Affairs department, but I can't tell because here I sit with nothing resolved and a dealer who appears to be engaging in passive aggressive tactics designed to cause frustration and avoid addressing these issues either effectively or at all. Best of all, most of the current issues were caused by dealer service technicians who were trying to enact a TSB repair of the audio system that came with bugs. I asked the dealer about a year ago to check the balancing on one of my wheels and was told they couldn't do so because of wheel locks. However, I've never used wheel locks on the car. When my interior was damaged during the recent TSB repair of the audio system, I was told it was the last job assigned to the tech before he left for employment elsewhere. I wouldn't let this service department change my oil, and I wish I didn't need to use them for warranty issues.

Had an appointment for an oil change and a system recall. Went in, waiting an hour and 30mins or…read moreso. After I leave my check engine light comes on, never had that issue before. Also had at Time before that I had gone in for an alignment, took them four times to complete it and it was still not done correctly. Had to go to pep boys to get it done right. I will never buy from or come back here for service again.