I recently leased a new vehicle at Bill Rapp and I have to say that I am very impressed! The…read moresalesman, Hector Lopez, was courteous and respectful; knowledgeable and he treated us like we were family. There was no pressure put on us whatsoever. The test drive was great! We were allowed to take the car out by ourselves and it was extremely liberating! We did wind up leasing the vehicle, a 2026 Subaru Forester, under very favorable terms, and we couldn't be happier!

My experience on first service was not so great , I was told my first and last service should be…read morefree of charge , but they charge me for tire rotation $ 26.95 and they told me that I have nail in my tire and it would cost me over $ 200 to replace tire. I did decline to pay for new tire and after a few minutes they told me that it was mistake , it was another car. Something else I would like to add about my experience with your company . They told me I would have a gift card for test driving and never got and another issue I had when I make appointment to learn about my vehicle the person who I had appointment with was not there. These small issues make me wonder about your company.With my experience I would not recommend you to anyone .

Alan Byer Volvo has lost a customer for trying to give them an extra $4,000.00, and here is why…read more They refused a VIP Warranty renewal on a nearly mint car! You hear Volvo ads all the time promoting their 'upgradeable to 10 year VIP warranty' but I am here to tell you, it is only talk. Blahblahblah is all I got. My wife bought a loaded 2020 Volvo S60 AWD T6 Inscription, Polestar tuned car, in Jan of 2021. Certified with 3,500 miles off corporate lease, it had a five year VIP warranty. However, the warranty Expired Oct 15, 2024 as that was that was 5 years from the 'in service date;' yet neither Volvo nor the servicing dealer here in town Alan Byer Volvo, ever gave us notice of expiration nor an offer to renew, which we would have willingly done. Thinking about it running out soon, I reached out at the end of Oct. and was originally told OK. A week later I got a revised email saying: 'sorry, two weeks too late' to renew the warranty on her 24,000 mile car with no accidents, incidents or missed service appointments. Volvo corporate in turn referred me Back to Alan Byer. What nonsense. So now any interest we had in a 2025 or 2026 Recharge or XC upgrade has now become a Tesla, Audi or Lexus search. After owning maybe a dozen Volvos over my life, this will be our last. In researching this issue, I discovered Volvo is now owned by the Chinese Geely Holding Group. Shame what their fine name has become.

Five stars for an amazing turnaround in service. I originally visited on January 15th which was a…read moreholiday Monday. The dealership was a bit busy so the experience wasn't top notch. I believe in second chances and gave Alan Byer another opportunity to win my business. After speaking with employees of Alan Byer, my son and I took another drive to Syracuse and test drove a vehicle that would become 'the car'. After driving several, after I got into the one I purchased, I knew it was the SUV for me. The comfort, the smoothness of the vehicle (being someone on the road a lot, this is important), and the safety ratings (of course safety first). The XC60 is amazing. Still figuring out the semantics as my car 'slammed its brakes on' as I was backing into my garage - still figuring out the bells and whistles of the car, but I can work with that. It's a tight squeeze in the garage next to my husband's truck, so nice to know the vehicle is adverse to tight spots. However, it does fit in the garage and just working through the tecchy features of the car. Any way, the vehicle is amazing, Alan Byer was easy to work with. Staff was great from Jackie, Stephen, Deb, etc.

Came here to look at a car I possibly wanted and found their service prices.....cheap…read more They will do an oil change cheaper then I can do it for myself so they do all my oil changes now and it saves me from crawling under the car. Always very friendly and helpful and they always follow up to make sure you are happy When I'm ready for that new car this is where I'm going and for it's service

I bought a minivan here while I was 7 months pregnant with my third child. I came all the way from…read morerochester; the Customer service with my deal but on my way home my right front calipers FELL OFF. I was getting off the thruway exit and I was braking and my car literally made a LOUD noise and it just stopped moving. I'm SO LUCKY I didn't get into a crash. So much for them doing an " inspection".. i then needed to wait for a tow in the pouring rain for over an hour. I took it into my local TRUSTED mechanic and he said not only did that fall off but the other front left tire was missing bolts. I then had to go back into my mechanic and replace the other caliper. Very terrible experience with the condition of the vehicle. Do better.

We were eastbound from Western Wisconsin to Eastern Massachusetts when our 2008 Odyssey's A/C…read morestopped working on the hottest day of the road trip. Since Syracuse was the next major community, we Googled "Honda Service." The first business to appear was "Honda City." We contacted them in hopes of getting in early on a Tuesday morning: no luck. Fortunately, they recommended Lamacchia Honda. We called them just past 0800 Tuesday. "Is there any chance we could get in mid-morning?" "Absolutely!!" We arrived shortly after 1000, and were whisked right past the queue of waiting vehicles. [Background: the A/C had been serviced in May in EAU for low Freon. When they recharged the system, they added a dye which would be a tell-tale in the event the system was still leaking.] The first report we got was there was no leak: now they were going to do a system diagnostic. (Lordie, my wallet had a $$$ contraction!!) After a brief interlude, the service manager came to us and said, "All done; you're good to go." It turns out that the A/C's compressor's clutch relay had failed. [Why does this sound like replacing a remote relay on the International Space Station?!?] Bottom line: We were in the dealership under two hours and the bill was actually reasonable! We were treated like VIPs and traveled in air-conditioned comfort on the rest of our trip! Very Highly Recommended!!

The biggest crooks in the Auto Repair industry. We took our delivery vehicle for an oil change and…read moreinspection and walked out with an $1800 bill to fix a problem that did not exist when we brought the car in. I almost feel that they "manufactured" the issue because they knew it was a corporate vehicle and because we needed it, so, we had to pay that exorbitant repair bill. Ugghhhhh! They will never see our vehicle again If I could do a minus star I would instead of giving them the benefit of a single star - which they don't deserve.

Our family is originally from Central New York, and although my career has taken us all over the…read morecountry, Romano Subaru has remained a dealership we've trusted for decades--both for purchasing and servicing vehicles. That long-standing trust is exactly why we turned to them again during a stressful and unexpected situation. Earlier this year, we had the engine replaced on our 2014 Crosstrek at a dealership in North Carolina. Unfortunately, we never received the full picture regarding the true condition of the vehicle. After returning to that dealership twice with ongoing issues after the engine replacement, we ultimately decided--just before Christmas--to drive back home to CNY to get a second opinion from Romano Subaru. That decision made all the difference. Romano's team was honest and thorough in diagnosing the vehicle, and it became clear that the Crosstrek was no longer worth repairing. As a result, we ended up purchasing a 2025 Impreza, and we could not be happier with both the vehicle and the experience. We want to sincerely thank Dave Romano, Mark Richardson, Ryan Collins, and Karli Tirado for going above and beyond for our family. Dave worked hard to get us the best possible deal, especially considering this was an unexpected purchase during the holiday season. Mark was fantastic on the sales side and made the process smooth, even helping coordinate registration for Texas. Ryan was outstanding in service--he was transparent about the condition of our Crosstrek and worked directly with Subaru Corporate on our behalf. Karli worked tirelessly to ensure our registration and plates were handled efficiently and correctly. Once again, thank you to the entire Romano Subaru team for your professionalism, honesty, and dedication. You truly reaffirmed why our family continues to trust Romano Subaru year after year.

DO NOT use their service department. My vehicle has been back their 4 times for the same issue. I…read morewas told after the third my brakes were going to be replaced under warranty. Welp, that was a lie. I was told by the service manager that "things were missed"and the issue was with the caliper. Now they are saying they are not replacing my brakes but I should have it done before fall. IT SHOULD NOT NEED BRAKES WITH 22k ON IT! On top of that, they said I have abnormal rust on the rocker panel and want me to pay $1200 to have it fixed. NYS Attorney General and BBB, here I come. I will be taking my car elsewhere because seems to me their mechanics have no idea what they are talking about and their warranty department is a total joke. This is my third and FINAL Subaru all because of Romanos Service Department. If you want to be a good Manager, integrity is everything so don't go back on your word. I called today 06/25 to talk to their Service Manager Rick. Left him a message but no call back, very professional. If you decide to go here, DO NOT put your trust in Ryan total liar and a fake. Ended up trading the car in and thank you Romano for inspiring me to go with Honda after having three Subarus.

I always go here because I've never felt scammed. They do not speak condescendingly when explaining…read morewhat needs to be done.

My third time there for minor body work. Their estimates are reasonable and their repairs…read moreexceptional. Picked up my Telluride today after some bum on Warren Street keyed the side of my car. The repairs were perfect. The big surprise was the credit card, long lost, left on the seat with a note "found by the Detail Team" Quite Awesome. Also discovered by the Detail Team was my girlfriend's litle purse of Bar Chips (multiple) under the seat. Missing for 18 months. Needless to say, the Detail Team will be receiving bar chips to our favorite bars. Many thanks, Detail Team.

Where should i start, my most recent visit was to get some damage fixed on my leased forester some…read moredamage in the front, so they fixed everything but never filled up my whipper fluid container left it empty when it was one of the things that broke.

We worked with Erlander to buy a car and he was excellent. Prices were fair and there was constant…read more(useful) communication throughout the whole process. Every step of the way I felt confident in my decision. Truly above and beyond other dealerships I looked at to buy a car. I can't believe I put up with such sub-par service before. We live too far away to get regular service from them, but definitely would if we were nearby. Highly recommended!