This company does not deliver as promised and their customer service skills are in the toilet. Don't believe the videos they have posted on YouTube. The devices do not work on their buses. There is no working karaoke, no smoke machine and the iPod hookup hardly works. I specifically picked this company for the karaoke machine and called to confirm more than once about the device. For them to send me a bus with a broken karaoke machine is not acceptable. Further, when you call to give feedback, they don't return calls until a week later with a poor attitude. I hope this review helps the next person looking for a limo bus. I also hope the other two ladies filed a complaint with the BBB of NY. read more

I just called them to ask some questions. His price was high, I told him never mind. I went to hang up and he said "Well what were you looking for?" I have him prices for other companies and he wanted to know "What are you getting for that" I told him 8 hour instead of 6 he says "What else" I see what you offer on your website I don't need you asking me a bunch of questions. They should get rid of the bully who answers phone. Thankfully I yelped the company and hung up on the guy because he just kept asking questions and trying to be a bully. read more

Had an amazing experience using Regency for a Bachelorette/Bachelor party at the wineries this weekend. I had made my reservation with the owner Al, he was very helpful in helping me book a vehicle that would accomodate our needs and his prices were very competitive when compared to the rates of others in the area. Everyone was very impressed when they boarded the limo bus, as it looked brand new and was even nicer in person. Our vehicle had a bathroom and even a small bar area, which was great for us to mix and pour drinks at. I would definately recommend these for large groups, especially wedding parties! Our driver "E" arrived early and was extremely friendly and a lot of fun when interacting with our group. He even knew all the backrounds to help us avoid traffic and make up for lost time, due to someone arriving late. Thanks so much Regency for helping us have a great time! We were the best Limo in the lineup of dozens at the wineries :) read more

All I have to say is DO NOT book this service for an important event. We booked a party bus weeks in advance for our friends bachelorette party. We paid the deposit and were totally set, had 16 girls all signed up for a fun night out--and the DAY BEFORE the party they sent an EMAIL to say they were sorry but they were going to have to cancel as there was an issue with the engine. Actually, they sent the email two days before, but as it got caught up in a spam filter, we didn't see it until the day before. Look, we understand things happen, and certainly safety is important--but they should have picked up the phone to make sure the message was received, as well as given some sort of alternative to help us out, instead of leaving us in a bind the day before the party. Their poor customer service is enough reason to not ever go back to them again. read more

I want to express my complete dissatisfaction with regency limo. I called their company to book a limo for my sons birthday.....the order was taken and the price was given.$750.00. I offered to pay the entire cost over the phone, at which time they told me just a $200.00 deposit was necessary......completely omitting the fact that in the small print of the contract it says there is a 5% surcharge on balances of 500.00 and above......so they squeezed an additional $27.50 out of me. they knew by leaving the balance over $500.00 I would be responsible for the extra money. very deceptive business practices.....also, because this limo was for my 12 year olds party I called to confirm the limo for that morning.......the person who answered the phone told me he wants my son's birthday to be special, so at no additional charge he is upgrading us to a huge Party bus.......I thanked him, but said that my son specifically requested a limo......at which time he confessed to me that the limo was broken down and hence unavailable......so in truth it had nothing to do with my son or making his birthday special, again deceptive! I hung up, unsatisfied, but having little choice ....I decided to call back to see if there was any other limo available...........they did not answer the phone.......I called at least 15 times .......no answer, no voice mail ....nothing!!. pretty strange for a car service not to answer the phone????? I will never use this company again....and I would tell anyone else to think twice. read more

had a coach bus booked in advance for 50 people. 45 !!! minutes before the bus was to arrive we get a call saying the bus broke down and suggesting WE look for an alternative way.Was trying to ask questions when I was hung up on !. 2 other times were were also hung up on. Finally did send the bus that was broken down. Called owner next day and told him what transpired and he CONDONED it . , may have even been him that hung up, terrible customer service read more

Horrible customer service! Called to ask where they were located and the person yelled well why are you coming here?! I said I'm interested in booking transportation for my wedding. She said well we don't have limos matter of factly didn't even ask what we are looking for! Business must be booming for them because they obviously do not need business! read more

After scheduling a party bus weeks in advance, Regency sent an email two days before our bachelorette party saying that the vehicle was out of service and they would refund the deposit. No phone call, no suggestions about how to find a back-up bus. Even before that, I almost never go through to them on the phone, and the voicemail was full or they just didn't call back. The customer service was not acceptable. read more

This company is not promising at all. Booked a trip for my best friends birthday to the wineries just a week before the trip they cancelled it because I called with less people then I said originally just to be considerate and give an update. One of the guys said he doesn't do things for them to fall apart was rude and short with me. DONT EVER USE this limo company! Very unprofessional not accommodating at all! Extremely disappointed! read more

NEVER USE REGENCY. IT'S BETTER TO WALK. They delivered a bus full of out of town guests from a hotel to my wedding 1 hour late and wouldn't even apologize. The trip was only 8 miles and involved only 3 turns, but the driver did not print out directions, even though the owner of the company promised me 2 hrs earlier that they had directions, and the bus went 20 minutes in the exact opposite direction. My out of town guests realized something was wrong when they were running late and had to explain to the driver that he was going the wrong way and they had to use their iPhones to direct him. As a result, our wedding started late and we faced overtime charges from the caterers and the band, plus we lost daylight for pictures. Regency refused to respond to our complaint and wouldn't offer any sort of concession. Stay far, far away from this company!!!! read more