Customer service through email was respectful and courteous. My issue was resolved promptly!read more

I'm writing this review because I've had an extremely frustrating experience trying to resolve a…read moreclaim and get reimbursed for expenses I paid out of pocket. Back in October, I was involved in an accident that was determined not to be my fault by both Kemper and Progressive. Because of the situation, I had to pay several expenses upfront, including my deductible and rental car costs, with the understanding that I would be reimbursed once the claim was processed. My agent, Austin Aust, told me to obtain a claim number and submit my receipts, which I did. I provided documentation for all expenses. I was told I would be reimbursed once Progressive sent the payment to Kemper. However, Progressive has since informed me that the matter is now in Kemper's hands, and yet I have not received the reimbursement I'm owed. To make matters worse: - I've been trying to reach Austin Aust for updates with little to no response. - I've attempted to contact his supervisor Preston Snow, but the phone line goes straight to voicemail every time. - Months have now passed with no communication or resolution. The only payment I received was $600 for the rental, even though I paid $800 out of pocket. I am still waiting on reimbursement for my deductible, which I had to pay despite being found not at fault. This accident happened in October, and I paid these costs in November. It is now March, and I'm still getting the runaround with no clear answer or timeline. All I'm asking for is the reimbursement that I was told I would receive. I hope this review helps bring attention to the situation so it can finally be resolved. Austin Aust and Preston Snow are based out of the Jersey City location at 124 Town Square Place. Please contact them to do their job.

Best customer service family owned had the privilege of dealing with Renni he setup my business…read moreinsurance made things super easy got me a quick quote I highly recommend them lot of great carriers

Friendly, respectful, professional staffs, good services, I filed my taxes there with very…read morereasonable rates,, highly recommended

JoAnna helped me secure home insurance when I purchased my home last year, which I'm very grateful…read morefor, but she does not respond to my inquiries, phone or email, after the fact. Very disappointed.

This Review is overdue. Doug and Joanna helped me insure my home back in 2020. It made my…read moretransition to a homeownership then much easier. aNd when I really needed to understand more about home insurance they were very knowledgeable and available to help. It's nice to know that I can count on them with any question I may have in regards to my home insurance. Happy to report I'm still their customer in 2022.

Ive had an excellent experience with Acceptance insurance for the last 20 years, Bless is the best…read morevery friendly professional and quick to respond with no hidden fees or confusion & their rates are very competitive, I highly recommend Acceptance insurance to anyone looking for a reliable and trustworthy car insurance.

First time getting insured and was helped by the best person ever, Bless. Was very easy working…read morewith and gave me a CHEAP deal that beat a lot of other companies! She's the best, and would 100% recommend going through insurance with her for other people as well.

Should've read their reviews. Terrible company. Charged my card an additional $500 from the…read moreoriginal $1200 they were suppose to charge They didn't send me a certificate of insurance. You can never get a hold of someone afterwards. Worst company I've ever dealt with. I'll be filing a lawsuit against them.

they specialized in contractors. They have a special team for certificates so they always give you…read moreyour certificate in time. Great company

As always it's a pleasure to visit my local AAA!!! I'm…read morefinally getting around to writing this review after 7 years as a member. I've never had a bad experience here besides being disappointed that they only accept cash or credit card payments. Compared to the DMV this is a pleasure to visit with normally no more than a 25-30 minute wait time.I have gotten in and out in less than 10 minutes at least once. The staff is always knowledgeable and friendly. Thanks again for the great experience!!!!

Well it was about that time folks! Looks like the starter died on me. Anytime that car doesn't…read morestart up, you know it's usually one of the trinity. Either the battery, alternator, or starter. In my case both of the former were relatively new and replaced recently, so I pretty much was able to rule that out, leaving the starter as the most likely suspect. But there's s nothing like having that triple AAA as a backup to come out and not only get your vehicle running, but use technology to at least help you narrow things down as to what the problem could be. CSA or customer service All Star Jesus was the best driver ever! He arrived with a great personality and showed off a bit of his sense of humor as well. Since the time of this writing, I've since realized that the issue may be within the key fob itself ( which got slightly wet when I spilled a cup of coffee at a restaurant on it earlier) and not have anything to do with the above mention possibilities. I got home safe, and for now it's raining, the car is safely in the carport downstairs, and I'll let the sun come up tomorrow to see if the key fob has dried out so I can at least rule that out as a possibility. Easily the best experience ever with emergency roadside. All you can do is hope that you get a driver like Jesus!

Robert is excellent & professional! He's helped me with my…read moreMedi-Cal & Covered CA enrollments &&&&&& my tax mess! Let me tell yall, I had a tax mess (don't ask me how or why) but going back to 2016 to 2025 (current) and he helped me clean it tf up!!! Obviously wasn't his job to do so or help me but he did & took the time doing it! So grateful and thankful for his help!! Been coming to Robert for about 3 years now. Excellent service & work done here!! I will be back! Thanks Robert!!

If I could give Robert 10 stars I would. I just got off the phone with him and the experience I had…read morewas so much easier and smooth than what I was doing before going to each individual insurance company online trying to get quotes. The whole interaction took about 30 minutes and I was insured within that time. My wife found him through Yelp and it was the best thing I could've gone through. I would highly recommend Rob through the experience that I had and I will definitely be recommending him to my family and friends. This is not a paid advertisement, this is legit no BS, authentic one on one experience with someone who knows what they're doing. Thanks again Rob and I look forward to doing more business with you in the future because I guarantee I will. Thank you again for the wonderful and smooth experience

I've been with State Farm for several years now, their service is great some people might say it's…read morepricey but it is worth it "like a good Naighbor State Farm is there" they really are Mike is one of the best agents I've worked with and I would recommend to everyone he's great and responds fast that says a lot from a super busy agent!

We've been with STATE FARM for years and years. They service our entire family's insurance needs…read more They're seriously there for us right away whenever in need. Mike and Danielle are the most professional, friendliest people to deal with. Thank you, State Farm, for excellent service. Jeff, Lydia & and the entire Hunter Family

Wow! I cannot say enough fantastic things about Mach 5 Insurance Services! From the moment I first…read moreconnected with them, it was clear this wasn't just another insurance company; it was an experience defined by professionalism, incredible knowledge, and truly outstanding customer care. For years, I stuck with another broker in the Westminster area, primarily because it was a default recommendation from a real estate agent. That experience, frankly, was a nightmare. Our previous broker was unresponsive, and when our insurance company tried to block us from renewing our coverage, citing an "unlivable" roof (despite us having repaired it years ago and providing proof), that broker was the absolute worst to deal with. They wouldn't respond until our coverage had already lapsed and we had to scramble to find new insurance. To add insult to injury, they then tried to charge us for a renewed coverage we never agreed to! All that to say, when we finally made the switch to Mach 5 Insurance Services, it was a NIGHT AND DAY difference! Emails and phone calls are responded to incredibly FAST, which is a breath of fresh air. We worked primarily with Shannon, who is the office manager and hands down the most professional and competent insurance agent we have ever had the pleasure of working with. We love Mach 5 so much that we decided to switch the policies for both of our homes over to them, specifically requesting a change of agent so that everything would be handled by one office and with their team of honest and responsible agents. Even when it came time for our annual renewal, Mach 5 worked diligently with us to ensure we were getting the best bang for our buck. If you get the chance, I would recommend anyone and everyone to go with Mach 5 Insurance Services! They are truly exceptional!

Just got my homeowners insurance set up through Mach5, and the whole process was seamless. Shannon…read morewas amazing -- super helpful, patient, and honestly just a joy to talk to over the phone. She made everything feel easy and took the time to walk me through the details. Highly recommend working with her if you get the chance!

Our whole family has been insured here for 40+ years and has been satisfied with the service &…read morerate. 10/ 10 and would always recommend to friends!

I am now official and have my own life insurance policy it seems small but Beth and Marisol made…read morethe process quick and more understandable than most I've spoken with no hidden tactics. Beth has the sweetest and most hones team grateful that I was able to find them