A couple of weeks ago they helped me with my company insurance and they really tried hard to help…read moreme and above all I know how difficult it was but they helped me. highly recommended, very friendly agents and really know what they do, there are other agencies more close to me but I prefer to go with them who are further away because they know how to take care of their customers, 5 stars for sure.

Terrible customer service. Once I signed up, I quickly realized I should have been more careful in…read moreselecting my insurance partners. Left in the dust on a claim with absolutely no help from Monica at all. I'd gladly have paid even more to avoid this hassel.

I found Monica Poblete's agency online and I walked in and was given great customer service. They…read moreeven cancelled my old insurance so I wouldn't have to do it. I definitely recommend this office to all my family and friends looking for a better rate.

A major error was made on my State Farm policy--an entirely wrong VIN was entered, which I only…read morediscovered when my tag renewal showed my car as uninsured. What made it worse was the handling. I've been with State Farm for nearly 25 years (my husband even longer), working with 4 agents across 2 states; and never once had an issue or filed a complaint. Every agent we worked with was truly excellent--until our longtime agent retired and Kaitlyn Ponce took over. She has been difficult to work with from the beginning, and this was the tipping point. Her "fix" to the VIN issue was sloppy and incomplete, leaving me at continued risk. She assured us it would be corrected retroactively with the state to ensure no gap in coverage; but it wasn't. Thankfully, State Farm Corporate ultimately found the error themselves; notified us that they backdated the correction directly with the state to protect me from potential fines or misrepresentation on my vehicle. Instead of accountability, empathy, or even a basic apology, Kaitlyn was dismissive, cavalier and deflective, offering only a flat "It's fixed," "what else do you want us to do" -- despite the seriousness of the situation. A simple "no idea how something like this could happen - let's ensure we get ti fixed" would have gone a long way. Important to note - Anthony and Victoria in the same office were wonderful--kind, professional, helpful--and handled an emotionally charged situation with grace and professionalism - I don't want their efforts overshadowed by how poorly this was handled overall by the the Agent themselves; Kaitlyn Ponce. We are now moving all of our policies to another agent. Would not recommend this agency at all.

So grateful for Alex. She got me exactly what i needed…read more 100% recommended to anyone who needs car insurance fast and easy.

Shopping around for HO-6 insurance was a bit more tricky than I anticipated. Thank goodness for…read moreCBIZ. CBIZ is the insurance advisor for the condominium association of the condominium I live in. They were responsible for the placement of our Master Insurance Program. I asked our condominium's contact at CBIZ, Vice President Phillip Leek, if CBIZ sells HO-6 insurance. He said CBIZ does provide HO-6 insurance. Phil, who is based in Alpharetta, Georgia, put me in touch with Personal Insurance Advisor Brian Bradley, who is based in Cumberland, Maryland. Via phone and mostly email, I worked with Brian over the next several days ironing out what would become both my new home and auto insurance policies through Travelers. About 10 years prior, I had switched my auto insurance to Esurance. I saved a lot of money on my auto insurance at the time, but over the years, my Esurance premiums increased. Despite the rising premiums, it wasn't until I started shopping around for HO-6 insurance that I decided to switch from Esurance. The reason being Esurance doesn't offer HO-6 insurance. Long story short, Brian was able to set me up with home and auto policies through Travelers that were a better deal than what I had been paying for auto insurance alone with Esurance. My last annual premium with Esurance was $1,094 (auto only). My annual premium with Travelers is $892 ($578 for auto, $314 for home). I did change some of the coverages on my auto policy from Esurance to Travelers. I picked apart not only my home and auto quotes from Brian/Travelers, but also looked into how my HO-6 policy would cover me when it came to paying deductibles from my condominium's Master Insurance Policy as well as any special assessments from the homeowner association. I had a lot of questions and requested many changes to various coverages and limits. Brian was patient and helpful when working with me and he answered all of my questions clearly. In the end, I've got home and auto policies that I am happy with thanks to CBIZ.

Professional and personable staff with the knowledge, experience and access to many insurance…read morecompanies needed to find the best pricing and coverage.

Had a terrible experience with this company. They were very friendly when they wanted my business,…read morebut when I left (for a much better & cheaper insurance company), they would barely communicate with me. After switching to another company, I needed information to complete my taxes. However, every email I sent would take days to get a reply until the replies stopped altogether. I tried calling about 4 days straight and no one at the company ever answered the phone! Seriously?! An insurance company that doesn't answer the phone?! My phone messages were never returned. When I finally spoke to the agent I needed to speak with, she just acted like I was a big inconvenience. Unfortunately, it's not my fault if I need info to do my taxes...otherwise, I would have never called them! Oh and still waiting for my refund check over two months now since I cancelled. No one ever gave me on update on that.

John & his team always do a great job helping us during tax season. They are kind & very…read moreknowledgeable.

Not only it's impossible to talk to anyone in the office when you need them, it is impossible to…read moreget them do any work. I relaized that when I receive a over $1,000 penalty bill from the treasure. Apperantly I got that bill because Rosemary never filed my sales and use taxes!!! And funny thing is, I email my sales figure to her every month, she just didn't take her precious time!! They took my money every month saying they will file these taxes never did and refused to refund and ignore me!! I feel like I was scammed.

Through email correspondence: After my 2024 taxes went up and I questioned the cause, asking if any…read moredeductions had been missed, I was invited to find my own deductions. This is the primary service for which I hire a CPA. I found that they had not applied a basic deduction in 2024 (one that they had applied in 2023) until it was brought to their attention. Their rate increase from 2023 was not initially disclosed nor explained and when asked if it was tied to to their additional labor to correct their omission of a tax deduction, I was told they actually had not charged me for the extra labor. I was given the option where my filing would be withheld until the fee was paid or find another firm and start over. It was an unsatisfactory experience.

I will start off by saying that the two things I liked about this firm was they are nice people and…read moreoffer fair prices for their services. However, as someone with a full time career and a small business on the side my needs differ from other reviewers. I normally do my taxes myself, but this was my first year in business and I did not feel comfortable doing my own taxes because l wanted to make sure my taxes were done by the books and I did not get audited, and I wanted to maximize my returns. As CPAs and tax attorneys Attaway should be able to do both, leaving me with little worries. Prices for a personal taxes are going to cost more than business tax prep. For a business the cost of doing taxes will range based on complexity, but I have a sole proprietorship pass-through LLC with only 1 year in business. I was very happy with the price I was given ($450). Granted, I did all the leg work by printing a report general ledger, which I used an accounting software to create. There was quiet a bit of detail which made things easier for them and I had stayed on top of my earnings and deductions. I also have a home office which is used 100% for work at both my 9-5 and side gig. I also had student loan interest, mortgage, investments, and charitable donations. It took about 3 weeks for them to process my taxes. During tax season this is a little on the high side, but realistic. The first problem I noticed was that they had me listed as married. I am glad I caught it because I would have gotten a lot back then had to pay thousands to the IRS. After having them correct this I decided to do a very thorough look at the rest of the report. The next BIG issue I found was that they elected to do a simple home office deduction instead of the more complex deduction. When I pointed this out and it was fixed my return went up over $1000. That would have been a very costly mistake! They also had me working from home only part of the year when I have been working from home for years. The next costly mistake was around my investments. I am not completely sure where they got the numbers for my capital gains but they were way off. After this was correctly my return went up even higher. Lastly, I was being urged to quickly look over my tax information then sign a release so that they could submit my taxes ASAP. However, a week went by after I signed so I reached out and was told they needed another signature to verify my bank account information. I had already done that, but technology isn't perfect and neither am I. I would not have been irritated if I had forgotten to save after signing, or if the software didn't record my signature. I WAS irritated that a week went by AND I had to reach to them to be told they were waiting on something. The lack of communication shows they are disorganized, which is worrisome, but it also delayed my return and put the burden on me when I am paying them to perform a service. The first mistake saw my return go from ~$8,000 to $4,500. After I caught the other mistakes and they were corrected my final return ended up being over $6,500. If I had not reviewed and corrected the professionals then I would have either owed money to the IRS or lost out on over $2,000. It probably goes without saying, I will not be using them again. If you are using them for personal taxes you would probably better off with Turbo Tax, especially if you itemize are are not comfortable with doing taxes. Other people had great reviews and they may have done a great job on their taxes, but those people may have also lost money and not known about it. If I had no tax knowledge, or was confused by a 1040 tax return statement, then I would have never known the money I was leaving on the table. If you own a business then go elsewhere, especially if you have complexities. I was interviewed by another well reviewed Atlanta CPA firm before choosing Attaway. They cost a little more, but a couple hundred more is worth saving a couple thousand and making sure you are in compliance.

Thank you guys for helping me get the best life, auto, and home insurance for a fair price! Great…read moreservice!