If I could give negative stars I would. This location alone has me wanting to switch banks…read moreentirely. Poor management, horrible customer service, and extremely slow. Just a real poor experience each of the three times I've stopped here in the last two weeks. Do better!!!

I've been a Chase customer for some time now and the service, knowledge of products and help that…read moreI receive from this location makes me happy that I am a customer. The tellers , bankers and even greeters are always so nice , smiling and professional. The goal of the employees to satisfy the customers comes across every time I visit the location. The location is perfect next to shopping centers and restaurants.

As a business owner, I feel like this is the best bank for me after going threw a few others. They…read moreare very helpful and responsive, and always willing to help in and request I may have .

this place is ridiculous ive been dealing with them awhile now all of a sudden i had to change…read morebanks cool i call to borrow again i was turn down told me to get a blank check i did that still was turn down just because i open a new bank account they ask for 2 bank statement i have that they will not help you at all and ive been a loyal customer pay on time no issues horrible horrible horrible when you really need them and count on them to help you out but they wont bring my business somewhere else cash 2 u is a really loyal and respectful company dont use these folks they'll turn they back on you

These ladies are the best. Kind and generous. An asset to our community. This company is very lucky…read moreto have them. Kate

Very nice place. Have a 24 hour ATM which is nice but don't try to exchange money for a roll of…read morequarters unless you have an account because for some reason they wont allow it.

My family has done business with this bank for a while and never had any problems. For a while I…read morealso had a savings account with them but have moved on. It was an easy process to meet with one of the bankers and get that setup, also was easy to close it out eventually! Their hours could be longer for convenience but we just make it work. I also see a lot of customers at my job who have cards from this bank so it seems to do pretty well in the community.

I honestly have no idea what Felisha was on about. The ladies at Advance have always been patient,…read morecourteous, and polite with me. They explain everything, remind me when I need reminding without criticism, and they never rush me out. I have severe anxiety, almost crippling levels, and I was extremely depressed that I needed a cash advance loan the first time I ever went there. No joke, by the time I left I was so relieved I could barely walk and I've been in every month since. They recognize me by name and they're always so sweet. Since I'm an airhead by nature I'm sure I wear on everyone's nerves but that's not the case here. I will likely never take out a small loan anywhere else, no matter how cheap or how convenient (and it's already pretty cheap and convenient). I have some strong doubts given my repeat experiences with the staff that anyone in their right mind would consider anyone who I've met there rude.

The customer service representatives were extremely friendly and explained everything in detail, go…read moreand visit!

I've been a member for several years since I financed my car. They were the company with the best…read morerate for the refinance and they just happened to be local. First I was going to go with a company in Iowa and then a better rate was found and it was with LaCapitol. I've always done business with this branch except for once or twice I've gone to the one on the Westbank. Everything is done at the drive up teller. I went inside once and they had the same set up. Tubes going up to who knows where. I didn't see any employees inside so I never even get out. The lines are never long and the service is always fast and friendly. Just recently, I purchased a second vehicle and decided to finance through LaCapitol again. So now I have two separate loans. I dealt with a few different people but mostly Kim during the process which was seamless. I called and started the process and for everything else they called me for a quick question or emailed me. They always answered the phones when I called and replied to my emails in a timely manner. When I started with the first loan, I automatically was given a savings account which I use to pay bills online so that was a nice perk. I'm happy with LaCapitol and love that they are so close to my home.

Financed car loan with them and couldn't be more sorry we did. Trying to set up online account is…read morean impossible job. We created user name and then somehow without setting up password we got to the page with two phone numbers that shows only last four digits. We have to choose one to get an access code. Problem was that numbers that was there wasn't ours. Tried calling first time, after 5-10 min wait a person started helping and then said "Oh, let me transfer you to another branch, please hold". I was on hold for another 10 min. Then another person tried to but couldn't help and wanted us to be transferred to a person who speak Spanish. That is where I lost my cool. My husband and I has accents but we can speak English just fine and I didn't want to wait. Customer Rep got snarky with me and said that we only can fix this issue by going to branch. We did and wait time was 55 minutes with 4 people in front of us. Only two ladies were working there that we saw and they were very sweet. She supposedly changed the phone number but I couldn't check if it worked because internet was really bad at their spot. So I trusted that it all fixed and we can continue setting it up at home. Big mistake! Nothing was changed and she gave us a phone number for customer service and told us that they can't change the phone numbers -we have to go to brunch! Next morning I went to the branch again and they fixed the number! I could see it! Only to get stuck at the next step. We can't submit profile because there is no home phone number! And we can't add it online, we have to fill out the FORM at the branch! We were there 2 times and nobody told us about the form. The most idiotic bank I've ever dealt with. One person doesn't know what should it be and sending us on a wild goose chase. As soon as we can we are gonna be out. I understand that smaller banks doesn't have infrastructure of a bigger bank system but this situation here is just incompetent workers and ridiculous rules that wasted my time.

I'm happy with this bank! That's not a statement I've made about other banks I have used in the…read morepast so from that standpoint that's pretty impressive... Look I need a place to park what little bit of coin I got and access to a Checkcard and ATM and some paper checks and that's about it for what I need a bank for... So when a bank wants to charge me a fee for the "privilege" of having a checking or savings account it really pisses me off!! Red River DOES NOT charge me such fees and that's the main reason I LOVE this bank!! But coming in close behind is the fact that I have always received great customer service in my dealings with this bank and the personnel are super friendly and it is literally right next to where I reside so convenience is A-1!! If you reside in the area of Hwy 73/Hwy 74 in Geismar, LA give this bank a try!!