*****I disagree with Dima's review. I was promised a report within 2 weeks after assessment. I never asked for services, but ONLY went there for report for IEP meeting, which I told them and they were I formed about it. They promised two weeks and got my report after 49 days?! Dima, your experience is based on YOUR need. MY need was to have the report within the promised 2 weeks. I had to run after them to have what I was promised. 49 days is not professional, and not normal. Great that your kid is doing better, but why bashing MY personal experience?
*****Update on August 20th 2016****I contacted them again on August 12th. On August 15th I got the answer that the papers were ALREADY in the mail. Today, August 20th, I received the papers. The USPS stamps show August 18th!!!!!! After a promise that the paper were already sent, it wasn't even sent. That's incredibly unprofessional. Really, go somewhere else if you want to be treated professionally. To resume, it took 70 DAYS to receive the promised reports. ***Avoid that place****
The OT and PT evaluations at the outpatient department were well done and the reports clear and well written. I needed it for an initial IEP meeting scheduled in early August. I gave a 2-star review because I felt I always had to call and email to inquire about why I didn't get my written reports yet. The evaluations were made on June 15th. I specifically said I needed it for my appointment in the beginning of August. After contacting them 2 weeks before the IEP meeting, then 1 week before the deadline and 3 days prior to the deadline, I finally received an "emergency scanned version" of the reports THREE DAYS before the needed reports for my appointment. They said I would officially receive the reports via mail 1 or 2 days later. I NEVER received. It's been 10 days past the promise I would also get the official printed copies. It took 49 days to get those two 2-page reports?!?!? And I had to constantly contact the director of outpatient services and the office manager to learn when I would receive the reports. During this whole two weeks period before the deadline to be prepared for my appointment, I would always get told that I should get it very soon, and that they were surprised I didn't get it yet.
All in all, they had good intentions and the staff was always friendly, but I found the lack of organization and the difficulty to receive my reports in a timely manner not very professional. That's unfortunate, because the therapists were very friendly and knowledgeable, but with what happened to me, I will never do business with them again. read more