Will and his shop are excellent. Very knowledgeable, very helpful, friendly and always quick to get…read moreus in and get things fixed. I would highly recommend them. Better than any of the bike shops in the area in my opinion!

Will the owner is an angel. I had brought my bike to two different stores who said they fixed my…read moregear shifting issue. they did not. Will, in 15 min. and after store hours fixed the issue. I cannot rave about this man and shop enough. what a great person and great find. I will recommend everyone to him.

I was looking for a nice bicycle for my wife to take our daughter for a ride as the weather moves…read moreinto spring and to solve another issue with what to get for a Christmas present. I did't want anything cheap and also wanted to explore the option of getting a trailer for our daughter instead of a bike seat for both comfort and safety. I had seen these a few times and knew it was an option that would be worth the extra expense. After reading several reviews, I took a ride and ventured in where I met Kevin. Very personable and knowledgeable as well, I explained what I was looking for and the extras I wanted to add. Kevin took the time to show me different available options in different price points. We finally came down to two separate possibilities and he had some that were built up for other customers that I could look at. Once I made my selection, Kevin helped me choose some extra safety items for the bike, such as a front and back light- both rechargeable - a water bottle holder and matching bottle, a cell phone holder to match and a trailer from Copilot that would fill our needs. Everything needed to be easy to access, use and setup. I know my wife- if it is difficult, I may as well not spend the money. For a decent fee, I didn't have to empty my SUV and cart it home- in just a day, the bike was built and they were calling to arrange delivery. Upon delivery, the nice gentleman brought everything into the house and proceeded to explain exactly how everything worked. From setup of the trailer and the functions of the light settings, the hitch and the trailer connection, I got a really good education on putting it all together. By the time the delivery/expert left, I felt I could very easily put it all together and take it apart and more importantly, explain it to the mad Russian (my wife). Not sure if it was a function of the holidays, but the store is absolutely packed with boxes of boxes of bicycles- pretty much from floor to ceiling so be prepared for close quarters when you go in. Anything you could ever possibly want in a bike is available, you just may have to look at it on the computer screen. If you need to actually touch what you're buying before pulling the buy trigger, this might be a problem for you. Luckily for me, they had two choices of bicycles built up for customers so I could actually see what I was getting. I haven't had a service issue yet so I'll hold off on the fifth star- but if everyone else at the store is as competent as Kevin, I'm sure ill be adding a follow up to my review in the future. Well done!

Awesome spot, they have it all for bicycling. Friendly service, and answer any questions you may…read morehave. They also give you tips on maintaining your bicycle. Great selection.

On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.

I can always rely on this shop for my snow goods. I ran in here this morning last minute and three…read morepeople offered to help and i did need help! I was on my way to a skip trip and didn't realize i sold my old goods on ebay and had nothing for my trip. I grabbed goggles, new gloves and two neck and head scarfs and it only came out to aprox $250, which is incredibly low for these goods. 10/10 recommend.

Horrible service, store personnel stated to try on boots now require boot fitting when i did not…read morewant a boot fitting just wanted to see if i like how the boots feel. "Store policy you must pay for a boot fitting".

I have an old motobecane cycle. I needed two new tires. I…read morecalled, asked a few questions and decided to go to the shop. I walked in and met John. he sold me the tires, a new seat and a new cycle tire pump. It was all done in about 40 minutes!! I looked around, shared some stories with John and the staff. Everyone is friendly, informative and the customer service made my day. The experience is the way our society use to be and needs to be again. THANK YOU TREK BICYCLES AND STAFF....AWESOME!!

Bobby took really good care of me! I had shipped my bike from Colorado and needed a 'quick'…read morereassembly and tune... we got it done in a couple of hours and the work was great. Will definitely go back!

Bought a couple cycling bib shorts and knickers that was about $150 each from BicycleBuys a few…read moreyears ago. Total cost was about $650 after taxes. Not sure what was the brand. Didn't liked how the shorts and knickers feel when worn. The design may look good but it wasn't as comfortable as how I liked it to be. I called and emailed them for a return and refund. On the description of the return policy it never stated that there would be a $35 restocking fee per item returned. Nobody from this company said anything about it too. I shipped back the items and almost 2 weeks later I gotten a refund. But the refund wasn't completely full. I called the company and once they've got a hold of my return items they've then tells me of this mysterious restocking fees. Finally I realized I got ripped off $175 in restocking fees over return items I didn't liked. I only tried one bib shorts and one knicker. The rest of the items haven't been opened. That's completely ridiculous! Well. I won't buy anything from this company again that's for sure.

Great customer service. I ordered several items online…read more They called me and explained that one of the items was out of stock. They volunteered to fill the order with a similar item, same manufacturer. The replacement item was more expensiveI. I made several offers to pay the price difference, and each time they politely refused. The cordial interaction with Bicycle Buys to complete my transaction was professional and very businesslike.

My office and I went on a tour with Long Island Bike Tours for our annual summer outing August…read more2013. Not only was the tour a value (it included bikes, helmets, wine tastings, lunch, non-alcoholic drinks, and snacks) but also Tom, the owner, and his team were very accommodating to our strict schedule (we had come in from the City). He worked with us every step of the way and was very responsive. The tour was lovely and even paced. The wine was good (I got two bottles). We got personal attention and even a car to accompany us throughout the tour. We all really enjoyed the experience. Good wine, a nice relaxing bike ride, and great customer service. You can't go wrong.

Gifted my daughter with a North Fork Bike Tour...it was the perfect gift and we both enjoyed it…read moretremendously. Everything is provided to make this tour go smoothly - even rain ponchos! Our guide was professional, considerate and sensitive, mindful that Mom (me) had not biked in ten years. The roads traveled were absolutely beautiful, off the beaten path, so we got to enjoy scenery and neighborhoods that we otherwise would never get to see. The wineries were fun, the catered lunch was delicious, and the experience was awesome! Another bike tour is certainly in our future...