Will and his shop are excellent. Very knowledgeable, very helpful, friendly and always quick to get…read moreus in and get things fixed. I would highly recommend them. Better than any of the bike shops in the area in my opinion!

Will the owner is an angel. I had brought my bike to two different stores who said they fixed my…read moregear shifting issue. they did not. Will, in 15 min. and after store hours fixed the issue. I cannot rave about this man and shop enough. what a great person and great find. I will recommend everyone to him.

they fixed my bike and 1 day later my chain brakes Don't go…read moreto this store they overcharge and don't fix anything

Awesome spot, they have it all for bicycling. Friendly service, and answer any questions you may…read morehave. They also give you tips on maintaining your bicycle. Great selection.

On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.

Horrible service, store personnel stated to try on boots now require boot fitting when i did not…read morewant a boot fitting just wanted to see if i like how the boots feel. "Store policy you must pay for a boot fitting".

I can always rely on this shop for my snow goods. I ran in here this morning last minute and three…read morepeople offered to help and i did need help! I was on my way to a skip trip and didn't realize i sold my old goods on ebay and had nothing for my trip. I grabbed goggles, new gloves and two neck and head scarfs and it only came out to aprox $250, which is incredibly low for these goods. 10/10 recommend.

I have an old motobecane cycle. I needed two new tires. I…read morecalled, asked a few questions and decided to go to the shop. I walked in and met John. he sold me the tires, a new seat and a new cycle tire pump. It was all done in about 40 minutes!! I looked around, shared some stories with John and the staff. Everyone is friendly, informative and the customer service made my day. The experience is the way our society use to be and needs to be again. THANK YOU TREK BICYCLES AND STAFF....AWESOME!!

Bobby took really good care of me! I had shipped my bike from Colorado and needed a 'quick'…read morereassembly and tune... we got it done in a couple of hours and the work was great. Will definitely go back!

Bought a couple cycling bib shorts and knickers that was about $150 each from BicycleBuys a few…read moreyears ago. Total cost was about $650 after taxes. Not sure what was the brand. Didn't liked how the shorts and knickers feel when worn. The design may look good but it wasn't as comfortable as how I liked it to be. I called and emailed them for a return and refund. On the description of the return policy it never stated that there would be a $35 restocking fee per item returned. Nobody from this company said anything about it too. I shipped back the items and almost 2 weeks later I gotten a refund. But the refund wasn't completely full. I called the company and once they've got a hold of my return items they've then tells me of this mysterious restocking fees. Finally I realized I got ripped off $175 in restocking fees over return items I didn't liked. I only tried one bib shorts and one knicker. The rest of the items haven't been opened. That's completely ridiculous! Well. I won't buy anything from this company again that's for sure.

Great customer service. I ordered several items online…read more They called me and explained that one of the items was out of stock. They volunteered to fill the order with a similar item, same manufacturer. The replacement item was more expensiveI. I made several offers to pay the price difference, and each time they politely refused. The cordial interaction with Bicycle Buys to complete my transaction was professional and very businesslike.

My office and I went on a tour with Long Island Bike Tours for our annual summer outing August…read more2013. Not only was the tour a value (it included bikes, helmets, wine tastings, lunch, non-alcoholic drinks, and snacks) but also Tom, the owner, and his team were very accommodating to our strict schedule (we had come in from the City). He worked with us every step of the way and was very responsive. The tour was lovely and even paced. The wine was good (I got two bottles). We got personal attention and even a car to accompany us throughout the tour. We all really enjoyed the experience. Good wine, a nice relaxing bike ride, and great customer service. You can't go wrong.

Gifted my daughter with a North Fork Bike Tour...it was the perfect gift and we both enjoyed it…read moretremendously. Everything is provided to make this tour go smoothly - even rain ponchos! Our guide was professional, considerate and sensitive, mindful that Mom (me) had not biked in ten years. The roads traveled were absolutely beautiful, off the beaten path, so we got to enjoy scenery and neighborhoods that we otherwise would never get to see. The wineries were fun, the catered lunch was delicious, and the experience was awesome! Another bike tour is certainly in our future...