Reid and Pederson came to our home, Josh, and was honest, polite and very professional. He told me it was a Village of Crete problem and sure enough it was. Thanks very much. Lawrence read more

Very fast friendly service. Good value. Excellent work. Mason did an excellent job. We always call them for any plumbing problems.

I've had Reid and Pederson do work for me in the past and they went above and beyond my expectations!!!. The other day I had a break in the PVC pipe that drains water away from my home. I called to schedule a service call and was fortunate enough to speak to John Reid. He actually talked me through fixing the problem myself which saved me money! I've never had a company assist me in fixing a problem myself!!! I appreciate this so much and will continue to do business and send business their way!!!! This was AWESOME!!! read more

Awesome,AWESOME, Awesome. Was incredibly blessed to be referred to this company. Annette and Jose are SUPERB. They came when promised, did exactly what was needed, efficient, friendly, caring and detail. If your on the edge, STOP hesitating and give Reid and Pederson a call. A satisfied customer is the best advertisement. ​ read more

reasonable prices-accurate diagnosis-quick response-fixed it right the first time. The quality of the work was excellent and timely

Ryan replaced my kitchen sink garbage disposal in minutes! And the disposal works like a charm! I'm always satisfied with the work Reid and Pederson completes and this time is no different. read more

I was using these guys for a while on my properties with no problem on maybe 10 different calls, then they sent out a Tech to one of my buildings to rod a kitchen sink yesterday. He broke an old pipe underneath, which I completely understand they are not responsible for. However the tenant in the unit below talked to him on his way out and informed him that he had sewage dripping in from the ceiling. The tech looked at it claimed he didn't have any idea what it was, when it was clearly directly below where the tech had just rodded. I should have took a picture of the bathroom on the floor in between that I had to clean up through with sewage all over the floor, took me at least two hours to clean up. I'm a good landlord who doesn't mind getting dirty to take care of his problems immediately so they have the least impact on my tenants, but this is ridiculous. He should of turn the water off on a sink that was causing the backup immediately. The kitchen sink bathroom sink toilet and bathtub for the unit above all ties together into a drum trap, which is why the sewage backed up from the broken sink pipe that is only a foot away from the drum trap in the floor. They didn't call me, the tenant did, so I turned around and I had to call them, they didn't have a 24-hour plumber on call to respond to emergencies like this, which I would have been happy to pay for and left me on my own instead. Basically they left a tenant, who is disabled, with poop dripping from his ceiling to twist in the wind. I'll never use them again. That tech was so unprofessional not to have at least turn the water off to that sink he had just rodded and call me, and it's ridiculous that they don't have an agreement with a 24hr plumber to immediately respond to situations like this. Before some manager tries disputing my claim, 7 I already have pictures and statements from my tenants and will be contacting my attorney. You you are not responsible for old pipes but you have a duty to mitigate damage that you knew just took place and know that it was extremely likely that it was your tech's actions that started it. It's called being professional, which clearly this company is not. read more

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Everyone single person I spoke to was pleasant and very professional. Jose did a fabulous job of explaining the problem and did a great job. Highly recommend! read more

Keaton VanKerken was our technician. He is a knowledgeable professional who did his job perfectly. From the moment he arrived to the moment he left we felt the service was worth every penny we paid. He did the work, explained what had happened and suggested future maintenance. He got cardboard laid down, protected the work area and disinfected the area when completed. The price was fair and the work great. We even got a 90 day warranty. We are extremely happy and thankful for this business and we have no reason to use anyone else. read more

I wish that I had called Reid & Pederson first. I had a major sump pump drainage issue and had dealt with 2 plumbers and the city prior to getting a referral to Reid & Pederson. No one could seem to solve the problem. I was at my wit's end, frustrated, and broke from plumbers coming out, not finishing the job, and racking up plumbing bills with no solution in sight. Reid & Pederson came up with a quick and affordable solution to my problem and put this plumbing nightmare to rest finally. I found them to be quick to respond, professional, knowledgeable, and able to work within what was left of my tattered budget. Ryan did the work on my house and I have nothing but good things to say about him and all of the staff involved. read more

Originally they came Friday December 14 to rod my kitchen sink out that was backed up since Monday. The technician was unable to do it. He claimed he went 35 feet. Next an appointment was set up for Monday to do a power blast. Two technicians tried rodding it and doing the power blast but never unclogged my sink. I end up calling another plumber. With in the hour he had rodded my sink 50ft and it was all cleared. I know my house what needed to be done. I had gone a week with no kitchen sink. Had to go through a weekend with no sink. They were professional attitude wise but for the aggrivation I needed someone to do the job. When I mentioned to the other plumber that they went 35 ft and that was all the line they had . He informed me that the lines are 25ft or 50 ft. If they would have done the same I would not have waited to have called another company. read more

Very quick and very thorough. Solved my issue !!! I do recommend!!! After a storm my sewer started backing up. I know I have root issues. They was able to get my sewer cleaned and working like it should. read more

Professional and willing to help. Explain you everything they are doing their Zip Drain product is out of the world. I would give them 10 stars if I could. Rico was AMAZING!!!! read more

Keaton VanKerken of Reid & Pederson did an excellent job in unclogging two of our floor drains at Kragness Animal Hospital in Chicago. Keaton was very professional and addressed or concerns. I highly recommend Keaton & Reid & Perderson Drainage. Jim Caffrey/ Pet Care Specialist & Building Maintenance Coordinator Kragness Animal Hospital read more

Needed my kitchen drain unclogged. Called two other companies. One said they could get to it the next day, other said at least a week. I called Reid & Pederson based on their Yelp reviews. Nice lady answered the phone, took my information, and said someone could get out to my house TODAY! What's more, their pricing came in almost $100 under the other two estimates. The boys were polite, fixed the plumbing, and were in and out in less than two hours. So, same day service and great pricing. I hope I never have to call them again (who wants to call a plumber anyhow?), but if I need a plumber in the future, I'm giving these guys a call first. read more

After the miscommunication of the hours thenowner John went out of his way to answer my questions. We had to call the original plumber that did the work first but they were unable to help fix the problem. We then called John back and he came out to acess the problem. The previous owner had installed himself a ejector pump too large for the tank. The switch got caught in on positionand burned out the motor. We have had this house for 2 weeks so I was considerably upset. Ryan did quick work of replacing the unit and even installed some new pvc piping because the old stuff was rusting. I was very impressed with the professionalism the entire process was handled. They even gave us a Yelp discount. read more

HIGHLY recommend Reid & Pederson ! Superior customer service from start to finish! Friendly, professional, and efficient! Making an appointment was easy & pleasant! The receptionist was so kind! Keaton VanKerken & Josh Buric are the best!! Super professional, knowledgeable & friendly! I will ask specifically for these 2 technicians to come back next time we need work done! read more

I received a reply quickly through the yelp app, then we talked on the phone so I could better describe my issue rather than typing the whole thing out. They were there within 2 days, as I didn't need a rush job. Everyone I talked to was friendly and professional. They got the job done and the price was reasonable. Very satisfied with the results. Highly recommend! read more

Had a slow draining tub that I couldn't fix. They came out pretty quickly and rodded out the drain; they were pretty professional

I couldn't be happier with the service I received from Reid & Pederson. I called first thing in the morning because my main sewer line needed to be rodded out . I promptly got an appointment, was called one hour before they arrived, and received a text with picture of technician coming . Jose was his name and he actually arrived 3 minutes early! I was at work and had to have wife take care of letting them in and doing work. She was very happy with the courtesy and appearance of the technicians . They completed the work very quickly and , the same service performed by Roto Rooter 2 years earlier was over 200 dollars more . And from what I learned plumbing companies usually charge at least 150 more . I will highly recommend this company to anyone that asks me my opinion on sewer rodding . read more

Responsive - it was a Saturday when I found out the cord to our garbage disposal was loose and sludge was everywhere, destroying the cabinet floor. I reached out thru Facebook messenger and one of the owners, John Reid, quickly provided a quote with the pics I provided, plus dates they could send someone out. He said they would send a pic of the service guy who would be showing up, which is a great way to make you feel secure. They called my home and mobile and messaged me that the service guy was on his way. Jose A and a trainee showed up Monday afternoon and replaced the garbage disposal promptly. They were both very courteous. On top of that Yelp provided a 10% discount for first time service. I would definitely recommend Reid and Pederson Drainage - they also provide sewer and drain cleaning and repair. read more

This company is excellent with returning phone calls, showing up on time and doing an all around great job! They clean up thoroughly and dont mind if you want to watch them (sometimes i do!) I would recommend them to anyone that needs plumbing work done especially pipes being rodded out! Thanks Keaton! Great job! read more

I've left a review of this company before, but I felt a follow up stellar report should be made again. Initially Reid & Pederson installed my sump and did a great job. Fast, efficient, informative, great communication... everything you'd want from a service company. Months later the check valve had a problem and they came right out replaced it and everything was great again. Last week the problem returned! Today Keaton from Reid & Pederson arrived to fix it. Keaton ran his checks and determined why the problem persisted. He then remedied the problem with a new part and a slight modification. He was knowledgeable and explained everything so that I understood exactly what was going on and how it should stay fixed this time. All of the techs at Reid & Pederson have been great and Keaton met and exceeded the bar today. read more

To be clear up front, Reid and Pederson did not do any work on my house. This review is about their (inaccurate) website and (poor) communication. I needed some sewer rodding work done on my house. My local plumber suggested another company, but my boss indicated that company did a poor job for her. So I set out to find someone else local. Did a search for my little town and "sewer rodding." Reid and Pederson not only came up, but their site LISTED my town as an area they service. "Cool!" I thought. They have largely positive reviews in many places. "Even better!" I thought. Their site even stated they would give a quote so there would be no surprises. "YES!" I was thinking at this point. "Good deal - looking forward to having them work for me." I reached out to them on their website contact form, asking them to please get back to me about someone coming out to let me know what services I'd fully need done and a quote. 24 hours later? NO response. (Yes, I checked my Junk Mail. I do every day.) "Okay" I thought, "They do have an online chat on their site. I'll try that." Interfaced with "Jennifer" on that, she got some basic "What services do you need?" info from me. She also asked the exact address I live - I provided it, with zip code. She said NOTHING about that being an issue (this is important for later.) Then she asked for my phone number in case they couldn't reach me by email. I said, very clearly, "OUTSIDE of work hours it is okay to call me after 4:30 pm at this number." Did this happen? No... no it did not. First of all, I still never got an email from Reid and Pederson. And not only did I get a call before 4:30 pm, I got TWO phone calls. The first message was, "Hi - please call us back." The second - FIFTEEN MINUTES LATER (and still an hour before 4:30) said, "Hi - sorry about this, but we do not service your area." Huh. So, not only has this company wasted my time by saying they DO service my area on their website, they don't listen to VERY clear instructions on how potential customers ASK to be contacted due to work concerns. How would they also listen to you when you ask them to do something for your plumbing? I don't know, but they won't find out from me now, even if they reach out to me to say the will service my area. I'll find someone who actually listens and responds to the customer and doesn't provide inaccurate info on their website. YMMV. Hope you have better luck than I did with them. And they should update their website to take off the areas they list that they do not actually service. read more

Made the call to Reid & Pederson on 5/1 and with all the rain issues everywhere all my worries were washed away on 5/2 when the guys came out and literally handled business. Dave my man, you all are indeed a god send. Thank you so so very much and please give Betty a hi-5 for me. Seriously people if you have a sewage/drainage problem and call anyone else, you're crazy... It should be Reid & Pederson or no one at all..... Thanks again for all that you do. read more

Good morning I did a Yelp recommendation and selected 3 plumbers.Reid and Pederson was he first to contact and confirm an appointment-1 Star. I got a call later on in the day to be advised the tech was 10 minutes away and on time-1 Star.Received email of name and picture of tech that was arriving. -1Star. Came in and was polite cleaned up afterwards-1 Star. Price was awesome as it was priced by other to be $75. Cheaper.-1 Star.. Awesome company I pray I don't have any more issues if I do they will get a call...Thanks Guys....5 Stars... read more

Purchased a home in Chicago South Suburbs and quickly discovered sewage backing up and leaking pipes all throughout the house whenever toilets were flushed or showers/sings ran. Discovered sewage line had been cut and water was exiting the house and going directly into the ground & backing up into the house rather than to/through the sewer line. After canvassing several major drainage companies, including exorbitantly priced Roto Rooter - and after a nightmare experience with our home warranty repairmen, who didn't clean up after themselves, splashed sewage water all over the AC unit because they didn't cover it with a tarp before they got started, and broke our heating unit - I discovered local businessmen Reid & Pederson. I quickly learned that Reid & Pederson were completely transparent, knowledgeable and communicative about what they would do and how they would do it, clean/tidy & professional, and were honest about their capabilities, billing and warranties. Their rates were on par with other local sewage/plumbing companies (except Roto Rooter which wanted 7 times the local rate), but they were the clear choice because there was absolutely NO bate and switch re availability, estimates and warranties, NO song and dance with cameras, NO upsale AND they completed the job efficiently and swiftly. I highly recommend them and will definitely use them again if/when I have plumbing issues. read more

Dave and Ryan from Reid and Pederson fixed our clogged sink in 45 minutes. Another company had made the problem worse and were supposed to come out with an excavator Monday but lucky for us they cancelled. We potentially saved thousands of dollars with Reid and Pederson. Highly recommend them. Prompt, courteous, clean and professional. read more

Owned quoting incorrect price but did not offer to refund any of the $40 difference!

Great job! Friendly, courteous, helpful! Veta got someone out to me right away. That someone was a very capable guy named Dave. He fixed the problem, explaining reasons why it could have occurred, then he offered great advice on how to avoid it down the road. Clean, polite, professional and very reasonably priced. Very glad to have had the pleasure of meeting them my first month in Crete. Bad situation made better by good people! read more

i called in the morning and they were able to come out within just a few hours. They worked and worked and cleared the drain for $150 as quoted, They were very professional. I will never hesitate to call them again. read more

We contacted Reid & Peterson about a drainage issue in our basement. Loved the guy - Jose - who fixed our problem. He was personable, knowledgeable, clear on explaining what he was doing, and - best of all - he cleaned up after finishing the job. The price was very reasonable and we highly recommend them. read more

Just got done using Reid and Pederson at our home for a sewer clog in our home. This company was amazing from the moment I called the night before service to the moment they left the next morning. I spoke to a gentleman named Rico on the phone telling him our problem we were having. He was very thorough in explaining what might be the problem and gave me a quote. Ryan the technician showed up in the morning who was awesome and extremely nice. They fixed the problem which came with a 90 day warranty. Thank you all so much! I Will definitely recommend you to family and friends. read more

I called Reid & Pederson originally to come look at a drainage issue at my mothers house. The guy we talked to was very nice at first and gave us a time frame from 1pm-4pm. No one ever showed up. No one called us to say they couldn't make it or anything. My mother went ahead and called the office and the lady was extremely rude and sounded like we inconvenienced her. I'll take my business elsewhere. read more

We were serviced by Jose A. from Reid and Pederson last Friday to clear out a clogged kitchen drain. Jose was professional, thorough and personal. He did a great job and would have him back. 4 stars out of 5 only because I think their charges a bit high. But 5 stars for Jose! read more

High praise to Reid & Pederson for figuring out my clogged drain problem. Jose was able to determine it was the ejector pump going out. The delay in the pump starting was causing laundry water to rise to the level of the discharge pipe and, thereby, allowing water to flow from the floor drain all over my laundry room floor. THANKS to Jose for testing and proving his theory!!! I would highly recommend this company!!! read more

After using another vendor for our plumbing needs I reached out to Reid & Pederson based on the Yelp! reviews. Our tech Ryan K. was on time, professional, courteous and took care of the job in good order. They were even able to come the same day and when I called first thing into their number they apologized that the soonest they could get someone to us was between 11am and 3pm. It was a relief not to have to wait 24 hours. Not only that, the work was quoted accurately and was finished quickly. I would not hesitate to contact them again should we have additional plumbing needs for our facility. read more

Our kitchen sink was stopped up. I had taken the trap apart and it was clean so I knew it was plugged in the wall. My neighbor recommended Reid & Pederson. I called at 8:00, they were here by 10:00. Very nice, polite young man who explained as he worked. Power snaked it about 35 feet and we now have a working drain. Charged us $135 which seemed like a fair price. A few weeks ago I needed a plumber and called Reicht. He charge me $500 for less than 1 hour and no parts. Which is why I was looking to use someone new. read more

Amazing at what they do! Great customer service! They gave me an apt right away on a holiday weekend and for a weekday price! Thought it was my main sewer line but Ryan R., who was great, thorough, and so clean, informed me that it was just a clog and i only ended up having to spend half of what i thought i was going to. I will definitely be calling Reid and Pederson for anything else plumbing related! read more

time 1:00a.m. in morning, sump pump frozen (thank goodness for battery back up) and husband out of town for the week. I googled "24 hour emergency pluming service" and Reid & Pederson showed up with not only great reviews but an A+ Better Business Bureau rating. Called 24 hour phone number, received a call back within a half hour and was reassured that my battery back up would last long enough for someone to come in the morning to inspect and/or replace our sump pump. Not only was my sump pump replaced in less than a half hour they tested the battery on the backup to make sure it was in good shape. Thank you Dave D and Alfonso for the prompt courteous service. Will be sure to recommend your services to others read more