I love this place, everyone is knowledgeable, attentive to your needs and offers you a sincere…read morewelcome as soon as you come through the door. They have almost everything you need and their prices are real reasonable. I prefer a place like this over Home Depot or Lowes.

I live in Litchfield and could drive down the road to Percy's Hardware, but I don't because I…read moreprefer Steven's Hardware. Every time I have been there I have been greeted and asked if I need assistance; and the staff are all very friendly and knowledgeable! Also, the store is clean, organized, and they've always had what I was looking for.

I ordered a Bates bedspread and two coordinating pillow shams as a birthday gift for my mother…read more While the bedspread is beautiful, I was extremely disappointed to discover that the two shams did not match one another. When I contacted customer service, I was told that the shams are cut randomly from the fabric and therefore are not intended to match. I understand that pattern placement can vary somewhat, but when a customer purchases two coordinating shams for the same bedding ensemble, it is reasonable to expect them to look like a pair. My mother specifically wanted the shams to complement her bedspread and each other. Had I known that two shams ordered together could look noticeably different, I would not have purchased them. Most disappointing was the response from customer service. I offered to return one sham in exchange for one that more closely matched the other, but they were unwilling to provide a solution. For a company known for traditional, quality bedding, I expected better attention to detail and a greater willingness to make things right. Beautiful bedspread, but a very disappointing experience with the shams and customer service.

Well I have GW bedspread it became fray in last 40s year I was disappoint I couldnt find another…read moreone to replace it found their website order GW bedspread two times I deal with customer service forgot her name but she was so friendly encourage get kino blanket for my bed since I do have cat LOL! warning if you are order bedspread take 6 to 8 weeks to make okay but blankets throw 2 to 3 weeks

First time here today ! Wonderful place and friendly and helpful employees ! Nice selection of…read moreplants and gifts ! Found what I was looking for . I'll be back again soon !

Wonderful friendly local business. Loved their selection and it was the most warm and friendly…read moreplace for a Christmas tree and all other gardening needs.

Excellent service! We will definitely be return customers. Brad was personable and knowledgeable!…read moreThank you!

Incredible Service & excellent prices. Been doing business with for over 4 years now & coulnd't be…read morehappier! Thank you!!!!!!!!!!!!

I purchased a Wulf Lx Slim dry herb vaporizer. The staff warned me not to put any product in it…read moreuntill I made sure it works because sometimes there's a problem with the Wulf. I should have known better at that point. first of all, why are you carrying and continuing to sell a product that has so many issues you need to warn people. I know your return policy is exchange only, but why would I want another one knowing they are prone to defects. I took it home, charged it for exactly 2 hours and then it would not work, it kept giving me the electric short indicator. I was hoping to just return it, I did not use it, I did not put any product in it. I don't want another one of the prone to fault products. You do not have any other dry herb vaporizers available so I can't get a similar product. I just want a refund. they gave me another one, but now I need to waste time charging it and going back and forth to the store. it took your employees and manager 20 minutes to review / examine it. Your manager wasnt rude but they were terse and short with me. as I tried to talk with them they got a weird fake smile and just pointed at the return policy over and over again without saying anything other than this is the return policy. I asked who the owners were or who ran the company so I could lodge my complaint and they refused to tell me. The manager then walked away. I asked what the manager's name was and the other employees just stood there, looked away and wouldn't say anything. I asked 4 times before I got a name. They said her name was xxxxxx, but the receipt for the exchange says the cashier was xxxx if you guys were not warning people about possible failures or if you had a decent alternative for the same price I would be fine with the exchange. but it's obviously an issue with this product line. I was told that if this one shorts and I haven't used it I could then get a refund. I asked for that in writing and they assured me all the cameras had audio. Which indicates to me that returns are possible. I won't be shopping with you ever again and I will be making a similar Yelp and Google comment relating my experience

Excellent customer service! I was greeted kindly as soon as I walked in by a sweet young lady,…read moreBrooke. She was very helpful, professional, and kind. I will definitely be returning!

Ferris is exemplary in their service after the sale! Bought my lawn tractor over 20 years ago and…read morethey have never failed to come to my aid when I have needed help. Highly recommend! Rollie Heckethorn Auburn Maine

Joe was awesome to work with and they made me a beautiful awning for my deli. I had a very special…read moreorder (I needed a watercolor background) and that was something not every awning company wanted to do. They came out to my location the day after I called them and had a rendering ready for me within a couple of days. The awning is gorgeous and it was a great price.

Excellent product. Superb customer service. Awnings look fabulous. Very impressed with this…read morecompany. highly recommend!

They said they'd replace my leach field in September. They showed up in November with one hour's…read morenotice. They did the job, but they knocked over about 5 feet of stone wall and just left it there. My plumbing backed up a few months later; I called them and they said they "may have" crushed the pipe from the house to the septic tank by driving their equipment on it. They didn't seem surprised at all, like they knew they had crushed it and were hoping I wouldn't call them back. At least they fixed it for free a week later. I will do septic work myself with a teaspoon before I call these hacks again.

Roots had invaded the pipe going from my house to the septic tank. A crew showed up less than a…read moreweek after I called. They dug up and replaced the pipe and increased the pitch for better flow. They got rid of the roots and installed a manhole to the tank, so I'd never have to dig it up again. They pumped out the tank while they were at it. The crew worked within inches of the backyard birdbath, garden and bird feeders without disturbing so much as a single flower. When they were finished, they raked out the excavator tracks, leveled and seeded the lawn. The cost was on the low side of a very fair estimate. I surmise that they are just plain good at what they do, and hence are more efficient than the competition. They were polite, courteous and caring. None better.