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    Relax The Back

    4.3 (20 reviews)
    Closed 10:00 am - 6:00 pm
    Updated over 3 months ago

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    2 months ago

    Evan is helpful, very knowledgeable, friendly a gentleman. Helped me to change a piston in Freedom saddle stool. Thanks Evan!!!

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    7 months ago

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    9 years ago

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    16 years ago

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    11 years ago

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    12 years ago

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    9 years ago

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    14 years ago

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    10 years ago

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    8 years ago

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    9 years ago

    Evan is personable and professional and thanks to him, I finally have a chair that fits my stature.

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    8 years ago

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    12 years ago

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    Ask the Community - Relax The Back

    Review Highlights - Relax The Back

    Evan called yesterday to see how I liked the chair and to make sure it was adjusted properly to fit me.

    Mentioned in 7 reviews

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    Fitness Factory - Aurora

    Fitness Factory - Aurora

    3.8
    (17 reviews)
    1.3 mi
    $$

    The service was great, the person I spoke to was knowledgeable, and he spent time answering my…read morequestions. The only problem was that I was told the items would be ready to be picked up in 7 to 10 days. It is now approaching 2 weeks and it still has not been delivered to the store for me to pick up. This was a surprise for my son.

    A plethora of fitness equipment at bargain prices, this place is great!…read more I've stopped in twice now, in as many weeks, and both times have been enjoyable visits. While I will be the first to say that they don't have EVERYTHING they do have a very good selection of weights, bars, dumbbells, kettlebells, machines, rigs, racks, etc. etc. If you're looking for something fitness related I would look here first. Now, they are owned by Body Solid so most of the stuff is branded as such. However, if you're not a very particular person (and seeking a specific brand) you should be able to find most of what you need here. For most stuff, brand doesn't matter. For other stuff it does... so check out here first and then acquire any additional items online. What I really like about this place, aside from the affordable prices, is the staff. They have always been very friendly, helpful, and honest. I asked about a few specific items and they guy lamented that they didn't carry it and I'd be better off shopping online. He didn't try to cross-sell me something I didn't want, or pressure me into ordering through them... I like that. It's a way of doing business that is going to keep me coming back to them in the future. Also, they are more than willing to help you carry stuff to the register or out to your car; such service! I'm a big fan of Fitness Factory and will be returning to them again in the future as my garage box takes shape (pardon the pun).

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    Fitness Factory - Aurora
    Fitness Factory - Aurora
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    DICK'S Sporting Goods

    DICK'S Sporting Goods

    2.8
    (50 reviews)
    0.2 mi
    $$

    Great store for all of your sporting goods. I stopped in to buy a pair of running shoes and was…read morepleasantly surprised that the service was fast even though it was busy. The clerk was knowledgeable and friendly. The pricing is average and the checkout was fast today. Very knowledgeable about the specifics I was looking for basketball hoop. Although they didn't have it on display was able to refer me to 800 number sand also handle the assembly. Since everyone is hiding out was perfect day to stop in. There were a few other customers in the morning so there was plenty of help from the employees, but at busy times I have seen it difficult to get help. We typically stay to the sale rack and can be some really good prices, but other than that can buy things much cheaper at other stores. Took in my bike today because the rear brakes were locked up and was informed that unfortunately their main bicycle technician is out of town and there is about 2 weeks of back log. The gentleman who informed me of this asked me what I was bringing it in for. I said the rear brakes were locked up, so he helped me disassemble it, find where the problem was, and rectified the situation within 5 minutes. Shook my hand and told me to enjoy the summer weather. Will definitely be shopping at Dicks again due to their kindness and the fact that they go above and beyond. Thanks!

    "Workers" just talk with friends. Zero time for customers, How can you try on shoes? Frustrating…read morewaste of time. Place was empty. Ridiculous. Just let people then find boxes themselves.

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    Huge fitting rooms
    Naperville Running Company

    Naperville Running Company

    4.8
    (199 reviews)
    3.1 mi
    $$$

    A shoe company sent me a flyer for Naperville Running Company. It was try on a pair of their shoes…read moreand get a free pair of socks. I got to choose a brand I liked which is great. The shoe brand turned out to be very comfortable. The store only had a plain color in stock, but they provided me a tablet to search for additional color options. I had come in on a Saturday, and they called me on Wednesday that my shoes have arrived. Staff that I encountered on first and second visit were friendly. I did not feel pressured to make a purchase and they gave me space to look around. Very good shoe selection from a wide variety of brands. There is limited parking out front, but the deck is only a block away. I would return.

    My wife wanted some Puma shoe and this store was literally the only place on the internet that had…read moreit in her size. Accidentally ordered wrong size and noticed seconds after I clicked order. Called the store and they picked up on the second ring. Guy who answered was on top of it. Best customer service I've had in a long time. Thank you! To be fair, I just ordered so haven't actually received the shoes, but didn't want to forget to leave this note. I'll update if the shoes never arrive. Ha! Update: they arrived before I expected them to. They were a Christmas gift and I got them before Christmas, which was awesome.

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    New Balance shoes
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    Naperville Running Company is located in the heart of downtown Naperville at 34 W. Jefferson Ave.
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    Nordic Track

    Nordic Track

    1.1
    (65 reviews)
    1.4 mi

    I own four NordicTrack pieces of interactive equipment, with the first purchased 5 years ago. At…read morethat time NordicTrack's customer service was handled in the U.S. out of Logan, Utah. They have now seemingly outsourced their customer service overseas. Since that time, the trouble shooting/repair service has been dismal, though the service agents do their best to help. Unfortunately, there is a lag between NT technicians and the agents, and many times you find yourself in a continual holding pattern while the agent reaches out to the technicians. These exchanges can go back and forth multiple times. Also, the number of agents employed aren't sufficient to meet the high call demand in a timely manner. As other reviewers have noted, sometimes call hold times can exceed one hour. I think the interactive programming on their machines is at a very high level; unfortunately, the service after the sale, including extended warranty services, is lacking and is, at times atrocious. I hope that NT will act upon the problems that, at least at present, seem to be overwhelming the company in regard to service/customer service.

    Their s22i is basically built to fail after a few years and they won't sell parts, only a full…read morescreen unit; which is basically the brains of the bike and useless without it. If you want to pay over $2000 for this machine and then pay another $1100 after a few years to keep it going, I guess that's your call. Just don't expect to pay the purchase price and not have to pay at least half the purchase price a few years later again and again.

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    Broken treadmill, parts were never received
    Broken treadmill, parts were never received
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    Staples

    Staples

    2.5
    (31 reviews)
    0.6 mi

    I have used the printing center here a lot recently. I have to say they are ALWAYS busy and the…read morestaff is always polite and friendly. Even if they are like drowning in paper and tabs and binding covers - it's always a pleasure coming in to greet the team and pick up my stuff. My orders have always been printed accurately so far. I also like that when I walk in someone always greets me and says "hello" or "goodbye". For some reason that's huge. Thank you guys

    My husband and I decided to stop by this location to pursue the clearance items & see if there were…read moreany good sales (no particular item) during our trip to the Lowe's next door. We didn't find anything while looking so we went to leave (you have to exit through the line and past the register), my husband happened to look back & saw a Staples employee pointing her iPad at us, she quickly went to put it down & my husband saw the camera app open on her iPad. Clearly she thought we were stealing but soon realized we weren't as the sensors did not go off upon our exit. We have never in our lives stolen anything let alone committed a crime. I almost went back in to have it out with said employee, as we did not consent to have our picture taken. Not that it should matter, however, we were dressed causally (my husband was in a black tee & khakis while I was in an all black athleisure outfit), well groomed & literally just pursuing the store. Staples has officially lost our business given our atrocious experience.

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    Relax The Back - officeequipment - Updated June 2026

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