A shoe company sent me a flyer for Naperville Running Company. It was try on a pair of their shoes and get a free pair of socks. I got to choose a brand I liked which is great. The shoe brand turned out to be very comfortable. The store only had a plain color in stock, but they provided me a tablet to search for additional color options. I had come in on a Saturday, and they called me on Wednesday that my shoes have arrived. Staff that I encountered on first and second visit were friendly. I did not feel pressured to make a purchase and they gave me space to look around. Very good shoe selection from a wide variety of brands. There is limited parking out front, but the deck is only a block away. I would return. read more

My wife wanted some Puma shoe and this store was literally the only place on the internet that had it in her size. Accidentally ordered wrong size and noticed seconds after I clicked order. Called the store and they picked up on the second ring. Guy who answered was on top of it. Best customer service I've had in a long time. Thank you! To be fair, I just ordered so haven't actually received the shoes, but didn't want to forget to leave this note. I'll update if the shoes never arrive. Ha! Update: they arrived before I expected them to. They were a Christmas gift and I got them before Christmas, which was awesome. read more

I went here to buy new walking shoes, since my physical therapist had suggested the custom molded orthotic insoles that they make in store. Staff was friendly and knowledgeable and they really knew their stock. I initially got the custom insoles made, but after several days was getting a stabbing pain in one heel (not typical for me) so went back, since they do accept returns and will make it right. The fellow working at this time returned the custom insoles in favor of some other supportive insoles. These were definitely more comfortable, but he had to trim them down, and the way my gait is, I kept walking on the edge of the insole, which ended up giving me pain in the other foot! I went back again, at this point kind of frustrated, and a different guy said, why don't we just try the original insoles that the shoes came with, and if those aren't comfortable enough there's one more brand to try. Sounded good to me; the only reason I tried the orthotics was because my PT suggested it. Turns out this was the best way. The sneakers I bought were Brooks, and while expensive, they are also comfortable and supportive, which is what I need; the first salesman had shown me shoes with a focus on stability, and it is helpful. I will add it was only the third salesman who suggested only wearing new orthotics for an hour or so at a time to get used to them; no one else had told me that, and I have never had them before so I have no experience with wearing them. Overall, for knowledgeable service and hassle-free returns, this is the place in Naperville. read more

My doctor recommended inserts for my shoes to help with some foot pain. Julian did a great job helping me find the best item for my needs. He was friendly, patient, and very knowledgeable I didn't feel rushed or pressured. The store was very welcoming and I would definitely recommend it! read more

The young woman who helped my brother was kind and efficient. Also the music was crazy loud and another young woman was kind enough to turn it down. Why does it have to be so loud I the first place. Haha. read more

Upon my first time in Naperville running I was accompanied with my brother and sister in law, we got the best salesman ever, the guy was an absolute Prince Charming, very smart and intelligent! He sold me the shoes before I ever walked out and came back, I was just too nervous to say anything even when he asked. Came back got another experienced salesman and was out rather swiftly : ) they had a wonderful selection of many brands that they will fit you for and walk you through! They have excellent prices for all the services they provide. Loved this store highly recommend! P.S. I don't remember the name of the Prince Charming that helped my sister in law while I watched her baby but find me on Facebook : ) Updated: His name was Devin! read more

I had such a great experience shopping for running shoes here! The staff are friendly and knowledgeable. Steve helped me try on many (!) pairs of shoes, and he was very patient throughout the process. The store also has a machine that can measure the size of your feet, your arches, and how you distribute your weight when you stand. There is also a small track and treadmill inside to test out various shoes. If you're looking for a new pair of running or walking shoes, I would definitely recommend a visit here. read more

Great service, knowledgeable staff. These guys are my go-to for running and athletic shoes.

I'm not a runner, at all, but I'm getting into it via my fiancé. And due to not knowing anything about running shoes, it made me hesitant to go in. All that said, Braden was the one that came to help me when I walked in and I couldn't be happier with the service that he provided. He was super professional and friendly and immediately had 4 options based on what I told him. I got a lot of value out of stopping in - both shoes/insoles and knowledge! Definitely recommend Naperville Running Co. read more

Absolutely amazing, I bought my first shoes there and the experience was really nice, the sales man, Robert was really kind with us, he did the foot test for us. Definitely I come back for my second pair and other ones for my mom. read more

Naperville Running Company - ASICS - Pure Gel - Shoe Stores Near Me - Naperville, Illinois

Love having this gem of a running store in downtown Naperville. The staff is helpful with getting measurements and the proper shoe based on your individual needs. I'm a return customer because it's by far the best running store in the area. read more

I just ordered new asics from Naperville Running Co, through amazon. Based on the shipping dates, I wasn't expecting them to be delivered until next week considering I'm located in the northeast. But in following the tracking I saw that they were shipped off within days! Packaged with a small note from the Naperville team the sneakers are exactly as I had hoped. I'm so excited to get out for a run! Thank you! read more

Naperville Running Company - New ASICS, shipped and delivered so quickly - Shoe Stores Near Me - Naperville, Illinois

Attentive staff and great selection. I would recommend to everyone. I just popped over there for a few of those Gu energy snacks for mid-run. I had lost my mask from my pocket when I ran over. Sales person saw me fumbling by the door (I was trying to use my shirt as a face cover). He was cool to just grab what I needed while I waited outside. I asked for 3 but he said they have a buy 3 get 1 free promotion so he threw the fourth in the bag. I meant to write this review a long time ago: I bought a pair of New Balance 880 here in January. I only got into running around March 2019. I new I needed a better pair of shoes so I went to a store that specializes and I wasn't disappointed. Sales team had some equipment that could look at how the feet land during a running step and made recommendations on that. read more

Goal for the visit was to buy a new pair of shoes for my husband. He's been complaining some hip pains after 2 to 3 miles of walking. Since they visited our company a couple of times and they explained how shoes can affect your overall walking and running experience, I finally decided to take my husband. Tim helped us and explained each of the shoes' basic characteristics, gave us suggestions and guided us on what type of shoes my husband should try on. He gave us the price range of the shoes that they have and made sure budget wise we are aware on what we will be getting into lol! I think he tried like 5 to 6 pairs until he found the perfect one. I will be buying my next pair of shoes in this location. It was also perfect timing because there are not a lot of people inside. We didn't feel rush or force to buy anything. read more

Here's the great thing about Naperville Running Company - the store is staffed with people who know what they're talking about and so can genuinely help you make the right choice in footwear. About a year ago, I went in for the first time to get the next version of the Nike's I wear and instead they helped me discover the Hoka One One's that are absolutely perfect for me. Had they not taken the time to understand me and my running needs, I'd still be running in sub-optimal shoes. With the Hoka's I've been able to run father with faster post-run recovery time and have clocked increasingly faster 5Ks. More recently I wanted to take a look at the Vaporfly Next%. Knowing they're really hard to find, I emailed with a few questions about the shoe. Marisa answered my questions in detail and offered to set aside a pair. When I went in to try on the shoes, I was helped by Emily so was so incredibly patient as we tried a few times to get the lacing right. I've got a wide foot and the Next% are relatively narrow, but accommodating because the upper is so thin. I must've been in the store for about 40 minutes, absorbing her knowledge and trying and retrying the shoes. (I really, really wanted them to work out for me...) After that time, Emily said "I don't want you to buy these if you're not 100% on them, and it seems like we can't get the fit perfect." Then she explained the various other manufacturers who are coming out with carbon plate, next gen shoes, noting a couple brands that would likely work out better for me. I appreciate the consultative nature of the whole thing -- she steered me right and kept me from making a bad decision, playing the long game, with a customer service focus... that's why I will come back again and again. In the end I only bought a pair of socks, but she once again emphasized what makes the Naperville Running Company a great store. read more

They are so helpful with fittings and finding the best shoe for your sport. I felt like I got the best shoe for me with no sales pressure.

Honestly I just wanted a cute comfy pair of sneakers to wear to class, but now I wanna go running for funsies. You can tell right off the bat that everyone here is knowledgeable and has your best interest in mind. read more

Bought a pair of inserts for a new pair of shoes Staff is very knowledgeable about their products They spend time to understand the situation and provide good options read more

My husband and I decided to sign up for a race this summer and wanted to treat ourselves to some high quality running shoes. We are both fairly novice runners and weren't sure if we would feel overwhelmed walking into a running store. This place is AWESOME! They ask you what you're training for, what you like or don't like in shoes, if there are certain brands you like, etc. I then took 4-5 steps and our consultant, Dan, immediately noticed that I have a high arch and walk only on the outside of my foot. He picked out 3 pairs of shoes, I ended up getting the first ones he picked. He also recommended an insole given my high arch and let me tell you, I never knew I wasn't running with my whole foot, but after wearing these puppies, running feels so much easier! Props to Dan for making us feel very welcomed and helping us without making us feel judged or unwelcome. They even sent us a postcard a week later asking how the shoes were doing that was personally signed by him. They have 100% satisfaction guarantee. I am so glad we decided to splurge on new shoes and will absolutely be back when I need a replacement pair in the future! read more

Jen helped me find a great pair of shoes today!! Went in with some rough ol' shoes and a blister- left with a proper fitting pair of shoes and forgot I had the blister they fit so well!! Highly recommended. read more

I went in today looking for some help finding new shoes. I really had no idea how to narrow down what I was looking for. Kelly was SO patient and helpful, and helped me find the right shoes. I didn't feel rushed at all! She was super knowledgeable & helped me focus in on what worked for me. Thank you, Kelly and the Naperville Running Company! read more

I'm done with buying my running shoes from some pimply kid at Dick's Sporting Goods who I had to hunt down to help me. Never again. My husband brought me to Naperville Running Co to pick up a new pair of running shoes for my birthday because my current pair made my toes go numb after just a mile! Revelation thanks to NPC....my feet hit the ground flat so I need more arch support! Hooray! The people who work here are true runners. They can tell you about upcoming races and give you experienced advice (they've also got a great iPhone app, check it out!). We came in on a weekday before lunch so the store was pretty empty and I basically had the undivided attention of one of their knowledgeable sales person. In about 20 minutes she had me: 1) walk around barefoot 2) try on about 4 different shoes 3) run on a treadmill to video analyze my running gait Talk about thorough! Their employees really make this place. They ask all the right questions in order to fit your needs. I was asked up front what my budget was and never felt pressured to buy a more expensive shoe. I was even asked if I belonged to a gym, because you get a 10% discount if you do! Walked out of here with my new kicks & my new favorite running socks (Balega, check them out! It feels like you're running on clouds!) for $110. The service was worth every penny! read more

First of all - I did not buy shoes. My boyfriend was there to do so! But, I tagged along and was able to experience the wares & customer service. I was NOT disappointed! Everyone was helpful and full of useful information, but not sales-pushy. Even though I was not the shoe-purchaser, they included me in conversations and talked to both of us. It was nice. If I ever decide to run (in event of zombie apocalypse) I will return for shoes! read more

I was visiting from out of town for a conference and stumbled across this running store. As an avid runner, I decided to check out the goods. What a cute store! The inside is decorated like a track. They have everything a new/beginner runner to advanced runner would need, from nutrition to sneakers to hand held bottles to runner clothing. One of the nice younger male employees (had a mustache) helped me out figuring out where to run in the area. I need a thirteen mile run and he told me to head down the Riverwalk to McDowell Grove. Runners are the best. Great customer service! read more

Had a great experience here. I explained to the employee, Emily, that I was training for my first half marathon and had been battling extreme heel pain for a while and thought I needed a better pair of running shoes. She took the time to understand my concerns, measure my foot/evaluate the shape of my foot and then pulled over 6 pairs of shoes that she thought would be a good match for me. I tried each pair on and walked/ran around the track in the store. She explained the benefits of each shoe as I tried them on and kept her focus on me the entire time. I ended up going with Hoka Clifton's; which I am SUPER happy with; (significantly helped with my heel pain) and I even ended up running my half in them! Also, emily signed me up for the store's rewards program so I ended up saving some $$ which is always awesome. Overall, I had the best experience at this store and now understand why they have been around for such a long time. Keep it up you guys! Emily is awesome! :) read more

So this is the first review for the new location. LOVE IT. Love the indoor mini track and the treadmills are still there only hidden more to the back of the store. Much larger than the old location. Still the same great service and attention to how your feet meet the ground, no matter what the surface. I needed new walking shoes and again, the employee took plenty of time to make sure that my feet will be very happy in their new abode. Thank you ALL employees for keeping our feet happy and healthy. read more

I am a pretty baby runner - not quite sure what I needed but knew that my current footwear wasn't cutting it. As soon as I walked in, Steve was ready to help. He carefully analyzed literally every aspect of my foot and was so patient with me until I found the right one. I love my new shoes! Everyone there was so helpful and kind. Additionally, they had a super large selection with specific tweaks for each person. I'd highly recommend going here if you need new running shoes. read more

This was my second time here after several years, and I was thrilled to find out that the excellent service hasn't changed a bit! Steve gave outstanding service, listened to my shoe needs, and spent the time that I needed to find the right pair of shoes. Absolute best place to buy athletic shoes in Chicagoland. read more

I've came here a few times to pick up my race packet and to shop with friends, but this time it was my turn to purchase new running shoes. The young lady was very knowledgeable and helped me find the perfect shoe. I tried on a number of shoes and ran around the indoor track and decided upon the Hokas!! Best shoe decision ever! I think she knew to save those for last, but they felt like I was walking on air. When it came time to purchase, I wasn't registered so I registered my name and email and received 10% off right then which took about $15 off my bill!! #Winning. My overall experience was great, very nice staff and clean store! read more

I recently moved here from Austin, TX and needed to get my teenage daughter fitted for running shoes. The staff was VERY attentive and had her do a series of tests to look at her running gate and the way her feet hit the ground. They had her try on several brands and we landed on one that she loves! Thank you to this team for getting us set up...we'll be back for our future needs. read more

Friendly staff, ample selection of shoes, gear, and fuel, and convenient downtown location (across the street from a Coldstone and next to a Gelati!). When I'm in town, this is my go to place for my running needs. read more

My experience here was the best show shopping experience I've ever had. Nick was a tremendous help and spent a lot of time helping me determine the best shoe for me. Thanks! read more

I told you it was a GREAT store....cant wait to go back!! Matthew, Thank you so much for the excellent review! I shared your feedback with my entire staff on Tuesday night. Your comments meant a lot to them - they work their butts off and need to hear the good stuff - they loved it. We're always looking for ways to improve the customer experience, if you ever have any suggestions, please let me know. Thanks again, we appreciate your business! Take care, Kris Hartner Owner, Naperville Running Company kris@runningcompany.com read more

I've been a local NRC customer for years. They treat each customer like they are the best customer they've ever helped. If there was a white glove service for running stores, they would the only providing it. The competitors don't stand a chance. Let me explain why: every time I think I want/need to try a different shoe, they always accommodate my request for the "shiny shoe". Inevitably, I always end up returning the shoes and exchange for my trusty Mizunos, just a newer version. No questions. No strange looks. Just "no problem". During COVID, they have remained connected to the community and supportive of their employees. When I needed to order nutrition, I simply called them, placed my order and within less than 30 minutes arrived to pick it up, curbside. If you've never shopped here, start! Tell a friend and support a great local store with amazing people. read more

My family and I have been doing business with NRC for several years and will continue as the below note is just an example as to why. Last week I called NRC Naperville to inquire about a particular shoe. After being informed by one of their customer service reps, Steve, of its spec's (cushion, drop, width, etc .) and comparison to my past shoes, I decided to purchase this shoe over the phone. I had mentioned that I was not in a rush and I would stop by in a day or so to pick up the pair. A few minutes later Steve called to inform me that my shoes would be personally delivered, by Dan, to my residence later that day. This was a complete surprise. Something that was above and beyond the call of duty. Kris and NRC team thank you for continuing to strive for excellence in customer service And big thank you to Steve and Dan for going out of their way to serve! read more

I had one of the best customer services experiences here. I came in looking for a new pair of training shoes after mine were stolen at school :( Katie was extremely helpful, super knowledgeable, and gave me plenty of options until I found a pair of shoes that really suited my needs. I work in retail and value excellent customer service - that is exactly what I experienced at the Naperville Running Company. They really are athletic shoe specialists in. This came in the mail a couple days after. Talk about customer service!!!!!! read more

Naperville Running Company - Shoe Stores Near Me - Naperville, Illinois

When your bucket list includes running a marathon...Jenny is there to help. She was very patient as I tried on a handful of shoes until I found the one that fit my running style - I'm a heel runner and needed something with cushion, so the Hoka One One was the one !! And who gets a thank you note nowadays?? What a nice surprise to get one from Jenny !! You made my day! ps...NRC, she's a keeper ; ) read more

This store and its staff are kind, thoughtful, and helpful beyond simply helping you pick out shoes. The environment is spacious, with a wide selection. Emily was excellent to work with. Her knowledge and insight made the process efficient and fun. I highly recommend Naperville Running Company. read more

Was in today and no one helped us. The store was slow. Maybe hit it at a bad time, it was a Saturday afternoon though... and workers were standing around. Disappointing as I have heard good things. read more

Today I stopped into NRC on a mission to find a specific running bra I have already fallen in love with. When I first arrived, it seemed a little stiff and unfriendly because the two people working on the floor were 100% focused on finding shoes for the two people already in the store. Even though we walked right by them, the eye contact was not broken on the sale in front of them. After another minute of looking around my opinion changed. From some back room or corner of the store, twice as many employees appeared and greeted me with a kind and gentle smile and offer to assist. Ah, that's the service I was hoping to find in a specialty store such as this. I mean, if I am going to ask about running bras, sizing, and a room to try all this on, I hope to have someone warm to help me out. I didn't take any help other than a fitting room at first. Later I realized the store did not have the size I was looking for and one of the girls working had no problem with ordering them in and calling me when they arrived. She joked around with me and gave me a few tid bits about what she had learned this past week in a presentation from the company I was buying a bra from. What a nice ending to my stop into NRC. When they call me in 7-10 business days, I will look forward to heading back in. read more