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    The Great Escape

    3.2 (37 reviews)
    Closed 10:00 am - 8:00 pm

    The Great Escape Photos

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    New Hot Tub!! Can't wait!!
    Vanessa S.

    My husband and I ran in here an hour before closing to buy 3 pool sticks. Mike took his time explaining the best options for us. We were there with our 2 toddlers and Mike & team were very patient with us. We migrated over to the hot tub area and fell in love with one. Mike explained all the benefits and took his time ensuring we understood everything about the tub. We went past 8p having to take care of some details but he took his time to do it right. The schedulers called me first thing in the morning the following day and scheduled delivery 3 weeks out. We couldn't be more pleased with our decision to work with this team! Thank you! Highly recommend!

    This is where the box cutter knife cut through the fabric.  It is about to tear to the edge and back up through the middle.

    We purchased 6 new sling back style chairs from this store. When the delivery people came, they removed all of the plastic from the chairs with box cutter style knives. it took us a couple of weeks to notice, but we see after using one of the chairs for the first time that they cut through the sling back material with their knife. we called the store and were told there is nothing they can do for us. A several hundred dollar chair is now worthless as this is going to tear when someone sits in it for the first time. Chris and everyone in the Great Escape customer service department failed us. There are much better places to shop for your outdoor furniture needs where they don't ruin your furniture as part of their delivery service.

    Nicole W.

    You'd think trying to find heavily discounted patio furniture in mid-late September in Chicagoland would be a breeze. Not so much...and, unfortunately, The Great Escape was one place on my list that made me run for the exit within 15 minutes of setting foot in the store. The Good: 1) The furniture quality seems pretty solid. 2) Hubs and I spied a decent variety of patio goods - wicker, wrought iron, large tables, small tables, chairs, etc. Considering the time of year, this was pretty impressive. The Bad: 1) Location: From the outside, The Great Escape looks oh-so-sad. Shoved into a barren parking lot, it has practically no appeal. 2) Prices: I'm usually fine with paying what's necessary for good, quality merchandise. However, in late September I don't expect a small, four seater patio table and chairs to cost $1800...and that's after the "special" 50% tags are applied. What?! After we walked around for 10 minutes and couldn't find one set (even small options) we liked for less than $1500, we were out like (sad) trout. 3) No one seemed to work here. While we were only in store for 15 minutes or so, I didn't hear so much of a peep or a hello from anyone who worked here. Meh. Sorry, Great Escape, it's just not going to work out between you and my patio.

    This 18'x33' Oasis, Semi-In-ground pool went in during a separate patio and shed pad project. We sunk the pool as much as safely allowed.

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    6 years ago

    Great job! Things started off rocky, but Steve made sure the pool was perfect. I really appreciate his help.

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    Thank you!

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    Ask the Community - The Great Escape

    Review Highlights - The Great Escape

    Worked with Mike Spatafora for buying a new patio set.

    Mentioned in 2 reviews

    Read more highlights

    Two Guys and a Spa Dolly

    Two Guys and a Spa Dolly

    3.3
    (61 reviews)
    5.1 mi

    These guys were amazing! I had brought 4 friends to get a hot tub out of a home. The tricky part…read morewas getting this out of a window as it would not fit out the patio door...but that's the way it went in, that's the way it's coming out. The 4 of us tried, spent about an hour trying to lift this 730 pound hot tub and try to get it to the window ledge...it was not going to happen. After some quick googling I came across Two Guys and a Spa Dolly. In a matter of a few text messages detailing the hottub make and model, pictures of the pickup and drop off location, the appointment was set. The next day, I was extremely pleased with the punctuality, friendliness, and know how. It was great to see what an A squad really looks like, and they did it with 3! Pros with ingenuity and the right tools! Book early because I am sure these guys will get busy quickly!

    They put us off on delivery our tub for 5 months and kept saying they were really busy. When they…read morefinally brought our hot tub, they didn't bring the new pillows we purchased. For 4 months we were trying to find out when the pillows would arrive. Now they have ghosted us and do not return or answer any calls, emails or texts. We've called from different phone numbers and as soon as they realize its us, they hang up. We gave them so many chances to make it right. DONT USE THEM, THEY WILL STEAL FROM YOU!

    Photos
    "In Deck" Hot Tub Removal
    "In Deck" Hot Tub Removal
    Install on the waterfront side of my home
    Install on the waterfront side of my home
    Install/Move

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    Install/Move
    Naperville Pool and Spa

    Naperville Pool and Spa

    2.7
    (17 reviews)
    11.0 mi

    My pool builder suggested this company to open/close my new pool. My initial experience with them…read morewas positive, but that changed this year. After my pool opening I had several concerns which I brought to the owner's attention. She responded to my email/concerns, however she took no responsibility for the issues, and instead seemed to be defending her crews and trying to point the finger at me - the customer. (see other reviews that also site this as an issue). I received no, "I'm so sorry you had to deal with this, and we'll definitely make it right". She did agree to send a crew back to straighten the handrail and drain handles they put on crooked, and then a suggestion that since I didn't seem satisfied with the services I received, perhaps I should find another pool company! She went so far as to give me referrals!? - seemingly implying that they were done with me as a customer. Over the course of the next week I was barraged with emailed invoices for the services - from 2 different NP staff people, and today a hard copy invoice arrived in the mail. This gives me a little more insight into the top priority for this company - profit, not customer service or satisfaction. It seems that that Naperville Pool only wants your business if you accept the service they give you and keep your concerns/complaints to yourself. Customers frequently have concerns or complaints about a service they received from a company, but when the company takes ownership over what they've done incorrectly or omitted, it tells the customer that they actually care about their customers, and are committed to both customer satisfaction and customer RETENTION. Thank you for the suggestions on alternate companies to take my business to Naperville Pools. The check is in the mail!!

    After using this company to find a leak in my swimming pool I found this company to be unreliable…read more They pressure tested my lines and blew them out. I was there when they pressure tested my lines and they used too much pressure. They were at best supposed to use only 10 Psi of pressure. They used 30 to 40. They won't take the blame for it nor will they come back to fix it. I called them a bunch of assholes.Now they won't fix it.left me with a 6500 dollar bill that I'm gonna have to scramble for. WARNONG DONT USE THIS COMPANY.YOU WILL BE SORRY IF YOU DO. THEY WONT ADMIT WHEN THEY ARE WRONG AND THEY DONT ADMIT THEIR MISTAKES. PERFECT COMPANY TO WORK FOR QHEN YOU DONT KNOW WHAT YOU ARE DOING????? BOSS WILL ALWAYS STICK UP FOR YOU WHEN YOU DO THINGS WRONG

    Photos
    Naperville Pool & Spa
    Naperville Pool & Spa
    Naperville Pool & Spa
    Naperville Pool & Spa
    Naperville Pool and Spa

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    All Seasons Pools & Spas

    All Seasons Pools & Spas

    3.9
    (42 reviews)
    11.8 mi
    $$$$
    Locally owned & operated
    Certified professionals

    Outstanding experience from our first interaction; initial phone call through sale, design,…read moreconstruction and follow-up question phone calls. Team is professional, knowledgeable, responsive, willing to make suggestions and talk through options. We're very happy with our new spa and would highly recommend All Seasons for anyone's pool or spa needs. While every one of our interactions with the All Seasons team was positive, special shout out to Tom Sekulski. He has been an exceptional primary contact to work with and helped us work through the entire project, including a mid-project design change. The construction crew was also very easy to work with and with any project, there are always surprises. The crew was communicative and great about addressing questions and making suggestions. Crew made a great suggestion for lighting to enhance the hardscape that really looks amazing. Truly exceptional experience and we highly recommend this business!

    I have an inground pool, which I purchased from All Seasons, and have had service for years from…read morethem, even up to this point. They opened the pool for me last month and I noticed small air bubbles coming from one of the returns, long story short I turned the pool off last night and had several gallons of water shooting up from the skimmer in the deep end and heard a hissing sound. I tried restarting the pool and it took a little more time to clear out the bubbles through the sight glass but it did. I called this morning and stated I would like to have it checked out before something goes really bad. I told the girl on the phone I could make the problem happen, just by turning the pool off and they would see it and hear the issue. I know they are busy we always have to wait a long time. I am not rude, just asking if it is safe to use because they won't look at it for two weeks. I am 7 miles from them and they said two weeks. During the process of building the pool, I had to wait days of ,well he's on vacation, or someone called in sick and so on. This could end up costing thousands to repair. I have spent close to 60 to 70,000 dollars with them I am in Homerglen and they wouldn't even give my family 15 minutes to look at the issue. I think A customer is entitled to at least that. Craig

    Photos
    All Seasons Pools & Spas
    All Seasons Pools & Spas
    All Seasons Pools & Spas

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    The Great Escape - hottubandpool - Updated June 2026

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