A month ago, they charged my husband's credit card $60 AND my credit card $60 for renewal. I have…read morecalled 3 times and stopped in the store (they can't help) and to date have not received a refund. Also, neither credit card is the one on file for pick-up purchases and thy couldn't explain how and why they had alternate credit cards. Zero stars

As most have experienced home remodeling and construction can be an arduous challenge. After…read morecontemplating several alternatives for our home we chose to work with Dillman & Upton primarily considering our initial experience with their designer and our perception of their team's quality Beginning with our first conversation, we believed that our designer provided sound advice and guidance, had valuable experience, was knowledgeable, considerate, thorough, and accessible for advice, suggestions and questions. The designer proved out, thankfully. Interactions with the D&U office staff were overall good. A significant surprise was the assignment of both subcontractors other than D&U's usual team. While it is impossible to directly compare our subcontractors with D&U's longstanding team, our's did not have deep, meaningful, value added experience dealing with D&U schematics, overall design and details. This required or significant involvement of our time to interpret details of the blueprint to affect the design goals. We had to call our designer and adjourn major meetings several times for reinforcement of the construction details. Requesting and requiring that some work being redone and changed to conform with a specific design specifications. We had to be our own advocate for a correct job and request repairs for damages to our home (three walls which require our own sanding, priming and repainting). Most disconcerting we had to be our own on-site project manager. A very important aspect we believe dealing with D&U would have provided. Perhaps D&U will say this is over stated and normal construction angst. However, we do not believe it was completed in good faith, as contracted and representative. It was far more tension to get what we paid for wanted or believe was appropriate. In retrospect we believe that the subcontractors should've been highly versed in D&U design goals and had the ability and desire to fully comprehend blueprints and call D&U directly when necessary to discern and clarify. Is this the best craftsmanship that our community offers? Opportunity for improvement include addressing all of the above concerns. Additionally, the price, documentation and communication regarding change orders must be improved. We recognize that some contractors or self-motivated and completed high-quality work, the first time. At our projects conclusion the project, while painful several times, was mostly completed successfully.

How lucky we were to have worked with Paul and his team for our kitchen renovation! From the…read morebeginning to the end of our project, Paul was hands-on the entire process. He made sure that each step from demolition to post- installation touch ups was completed to our satisfaction. Anytime there was any problem or concern, he addressed it immediately and made sure that we were happy with the outcome. Thanks to Paul, my kitchen is now my favorite room in my house. I have never worked with anyone in construction who genuinely cared about our project as much as we did. I cannot say enough good things about our experience. We hope to work with Paul and Michelle again as we continue to update our home!

After interviewing many different kitchen remodel companies, we thankfully chose Great Lakes and…read morePaul. What a good decision! Paul is great to work with and really cares about his customers. When the cabinet maker delivered the wrong cabinet, Paul worked hard to make sure it we received the correct cabinet and that is didn't set back our timeline too much. We love our new kitchen and study area. We decided to go with the Crystal Line of cabinets and could not be happier. Our install was complete last fall (2020) and our white cabinets are durable and look amazing! Thank you Paul.

Came here as suggested by my contractor and designer. Pretty much the only other showroom in the…read morearea other than Ferguson if you need plumbing along with lots of other things for kitchens and baths and want to see it in person. I called to make an appointment as suggested when coming in and making the appointment was easy over the phone. Inside had a ton of different well known brands. Along with toilets, vanities, and especially fixtures to name a few. When I got to the appointment, the front desk ladies were very friendly. Unfortunately, that's where the friendliness ended with my visit. My sales associate, Nicole was knowledgeable, but her customer service was absolutely horrible. She gave some advice, but it felt like it would be better if I knew exactly what I wanted and she can just point me in that direction. If you're coming just to browse or get ideas, don't book with Nicole. She did not seem to have patience for me on my indecisiveness/not knowing what I wanted yet. She didn't ask my budget or much other advice or questions. She had a very condescending attitude, like I was annoying her. We went and looked at all of the different brand names. I really didn't feel like I got much design help from her. She did at least show me some of the handheld sprays in the shower area in the back of the store. I asked her for a quote list and she said she'd email it to me. We spent about an hour or little less at the appointment. By the end of the appointment, she said I hope you didn't feel rushed. Which in reality I did... I waited a few days and her email never came and I had to call the store to ask for it to be resent again. She did do a good job with emailing me back-and-forth because I had questions about the quotes and pictures she gave me. She was prompt. Definitely compare and contrast what is cheaper. I compared my selections to websites like Wayfair. The faucets and shower fixtures were cheaper from Wittock. But the accessories like towel bar, toilet holder, robe holder, etc. were cheaper through Wayfair. When I was ready to put the order in. I emailed Nicole and she gave me an order number. She told me to then call the front desk to them put the order in. Gina, who processed my order was very nice and helpful. You either can put down 1/2 of your order or the whole thing. My order took about a week or so. Except the shower faucet was a newer design and I was told it would take about three weeks. I did ask Nicole to send me some similar shower faucets that were in stock. She kind of condescendingly made a point that I didn't like any of the other in stock, shower heads. But within a few days, the showerhead I originally ordered was available. The products that I ordered were all great. They were all Delta product, so I felt like it was trusted brand. My contractor picked up our items without issue. The products are beautiful and are what I ordered.

BEWARE THIS COMPANY LEAVES FAKE GOOGLE REVIEWS. They've since deleted my review and have left EIGHT…read morepositive, 5-star reviews in a matter of a week about the sales representative, Nicole... How do I know they're fake? They all have the same amount of likes, which is over 10. What review gets 11 likes in 7 hours about a local supply store... "Sonny", DO BETTER! Since my review got taken off Google, here it is: I'm not sure where all these fabricated, positive reviews about the sales repressive, Nicole, are coming from... She must be really pushing for positive reviews... Recently, I walked in and got a blue plastic tag, but I guess I didn't win the color-coded lottery (in regards to the color of the tag) because I got stuck in the back corner with the woman who rightfully belongs there. To start off, I gave her my budget, and instead of being understanding and helpful, she laughed directly in my face. Who knew $1,700 wasn't sufficient for a faucet? Not me. Clearly this was comical to Nicole but I didn't find it humorous whatsoever. Maybe Wittock supervisors need to speak to their staff or amongst themselves to figure out a plan to deter anyone not willing to spend $3,000 not step foot on the premises. The kicker is, you can find pretty similar fixtures (if not the same) elsewhere and pay a fraction of what you would at Wittock, but Nicole will tell you otherwise. DO BETTER!

Update: So we've now had two glass shower doors…read moreinstalled and the results? Absolutely beautiful! I've been there for both measuring and installing. They took their time doing both. For the unaware, it is very exacting and requires precise tolerances for the doors and glass to be hung in such a way that it closes (and stays closed) properly with a consistent gap below and along the side. An aside, our builder knows two people who've used other companies and regretted it. I personally want to thank them for the great work they've done which is unfortunately rare in todays world.

The dragged on story after a year and half…read more The shower as a product is beautiful, installation was kinda smooth, had to fix with some sealant so it wouldn't leak for not being sealed completely after installation. Compared to other shower enclosure installers they weren't backed up, which worked out for me at the time, but I guess that's a bad sign. Had to call for warranty repair once before and they were out in a quickly matter. The repair guy was friendly and was out of the house in no time. So why the one star for not that bad experience for a year and half since it got installed? Customer service... the customer service when we called last week is very interesting. Interesting as in how it reminds me all past customer service experiences are far superior. The Shower Door Store sadly will drag on an issue till it's so dead. Going as far as saying, "We won't apologize till you take down the review on our Facebook." After 49 minutes of another interesting talk with Mike the owner, it is clear that I don't want to spend money to fix the broken shower door with them. The customer service at The Shower Door Store will usually complain and vent to you, blaming you or not believing what you say. I don't care if you believe me. The whole point with customer service is to make sure the problem doesn't escalate. A good customer service rep would try to make sure you're happy while listening to you and apologizing for the experience you had, no matter if it's the customer's fault. After kindly listening and making sure everything is alright with the customer, usually the rep will problem solve with the customer. Yet The Shower Door Store does the opposite, they push back the customer to a corner and making the customer go into defensive mode because of the blaming from the rep. I knew the door wasn't covered under warranty to replace it. I knew I would have to spend money to replace it. I was expecting to spend that money with The Shower Door Store, maybe even the downstairs renovations would have been great business for them too. But after the whole experience I am refusing to be a customer of The Shower Door Store.

I added a pantry with sliding drawers to add to my kitchen…read more The delivered the cabinet boxes to my house within a week or so. I got 5 large pullout drawers, so convenient. I am glad we upgraded to the pullout drawers. The pantry is about 90" tall x 30" wide and 25" deep. The pullout drawers and large shelves on the top of the pantry are nice and deep for storage of items that aren't used as often. The pullout drawers are nice for storage of pots and pans. The cabinets were a little over a $1k.

Mari & Zach are just wonderful! They are so knowledgeable and have a keen eye for design & detail!…read more They helped us pick out custom cabinetry for our kitchen and they do so much more!

We had 2 full bathrooms to completely remodel and could not be happier with our choice in Kendal…read moreand Co. One bathroom down, one to go. The company was recommended by a neighbor. It's hard to find contractors you can trust who are reliable. Kendal & Co far exceeded our expectations. Randy was excellent and basically read my mind in choosing our finishes. Rob was an AMAZING manager so we never had to worry about a thing. Any questions or issue (even if it was our fault), Rob responded immediately. Could not recommend more!

Took short cuts, poor kitchen design due to wrong measurements. They fixed the mistakes we found,…read morebut would not fix the cabinet design. Would no use again.