I booked and confirmed a one-hour massage in advance, arrived early, got changed, and was already…read moreon the table when my appointment was abruptly interrupted by a woman bursting into the room yelling in another language. She then stood there arguing loudly with the massage therapist for several minutes while I was lying there, exposed and waiting, which was incredibly disrespectful and unprofessional. The massage was stopped, and both women then came in to tell me that despite confirming my one-hour appointment, they now wanted to cut it down to 30 minutes because they were "too busy." It is completely unacceptable to overbook clients and then try to change the service after the appointment has already started and the customer is literally in the middle of being treated. When I decided to leave rather than accept that level of disorganization, they laughed as if wasting someone's time and creating such an uncomfortable situation was funny. The entire experience was chaotic, disrespectful, and shockingly unprofessional. I only went because I had a gift certificate, and the experience was so bad that I sold it for half its value because I have no intention of ever returning. I would not recommend this place to anyone.

Great message. Staff work very hard. Place is very clean and tranquil. My favorite was the hot…read morerocks. Will be back

I've been looking for a place like this since I have moved to the area. My first service here and…read moreI will CERTAINLY be returning. As soon as you walk in you are greeted by Danielle and the wonderful calming scent in the air and the extra ordinarily clean establishment. Alicia, owner and waxer, is absolutely pleasant, accommodating and a wealth of positive energy. Clearly, the customer's comfort is very important to Alicia and continually ensures you are comfortable throughout the service. The check in area and waxing rooms are beautifully designed and the aesthetics adds to a relaxing experience. Once inside, I could of believed I was in a high end luxury hotel spa. There is ample street parking to make your arrival simple and easy. Unquestionably, make your next wax appointment at Heart and Soul Wax. FF

This place is adorable. Super clean and beautifully decorated. Alicia is amazing and you can tell…read moreshe has so much experience. Someone with knowledge and who take their time is rare to find. The appointment will speak for itself! Give this place a try !!

I purchased and used a Groupon for this hair salon located in East Islip, NY. This was my first…read moretime patronizing this salon. I can confirm that I had a very positive experience. Starting from my initial contact to scheduling my appointment, to the completion of my appointment. All of the staff Shay the manager, David the stylist who did my hair, the young lady who washed my hair, were professional, engaging, and friendly. The shop was extremely organized, clean, well stocked. I would recommend this business.

Best salon in East Islip! get place for highlights and balayage. Everyone is so friendly and…read morewelcoming.

Do not honor requested service. Asked for silk wrap to fix broken nail and would only glue- which…read morewas what was done less than 24 hours and needed nail fixed again- This is not the first time requests are ignored -

The workers are lovely people. The spa has a calm and relaxing atmosphere with reasonable prices.read more

Today was my first time there. I used to go to a large, local nail salon that never valued me as a…read morecustomer. Today, at Mood Nail Spa I finally found d my place! I had a gel pedicure, manicure and eyebrow wax. Everything was absolutely perfect. It is a family tun business and I believe that makes a world of difference. I already booked my next appointment!

The girls working here are very nice and hardworking--I've seen them spend hours on clients and…read morestill stay kind and professional. I've brought them pastries, bottles of wine, and I'm an extremely generous tipper--never less than $40, even for a basic pedicure. Unfortunately, the owner of this Russian salon (who also owns Spectrum Hair Salon) was completely out of line. She falsely accused me of asking her to cancel someone else's appointment for me--which I never said. I simply asked to be notified if there were any cancellations. Anyone who knows me knows I'm respectful, so that accusation made no sense. It got worse when I went in to speak with her. I asked if she handled appointments--she said no. I asked if the owner was available--she said yes. Then she comes around and says, "I'm the owner and the one you spoke to." yeah right after I saw her whisper to two people two girls who was standing at the counter with her so it was obvious she had no interest in solving it so why should my attitude change The fact that I went there that in itself should have told her something, That alone tells you everything. Speaking calmly doesn't excuse rude behavior. The way she handled the situation was unprofessional and unacceptable.

This spa is absolutely disgusting. The massage therapist was dirty, the place was dirty…read moreThey locked the door when we went in for the couples massage that didn't have the champagne that was supposed to be included. There were multiple lighters on the desk. There was no parking, the place says closed online. This place should not be running. It was creepy. You should not walk into a place feeling uncomfortable and a shady business. I had to pick a star to post this but it seriously doesn't deserve one. I actually lied and said I had an emergency to get out of there.

I'm giving Vitality a tentative 4.5 until the next time we go as I don't always like to dole out an…read moreinitial 5. I purchased a Couples' Massage for my mom for either her birthday or Mother's Day. I can't remember because one week it's her birthday and then typically the following week it's Mother's Day. But anyway that's besides the point. I got her the Couples' Massage because I get to go too. Plus she is less likely to go alone. First things first I started to get nervous after these reviews started pouring in how they were unreliable. We did not experience any unreliability here. Someone also said they need to learn how to speak English. Well that's funny too because there was absolutely NO way a language barrier here. Yes the spa and outside was a little noisy. Yes the siren went off for the Fire House. But by jove... Things happen and we both enjoyed our massages. So much so that they offered us the Groupon price to come back again and we took it! We were also told we can refer people and they will get the Groupon deal as well. Yes the place is nothing to look at on the outside but the massage was wonderful. I felt very relaxed afterwards and figured out that it was much needed. So take what you want from this review. My mom and I both agreed upon coming back and giving it another whirl. PS - HAPPY 170! :D