This family-owned company is such a stand-out that its employees could offer classes in customer relations! I met the owner several years ago. He measured each room of our law office and quoted a price that, at first, made me think that his math was off - but, no, his estimate was real, far lower than we had paid in the past. Right there, I knew Reliable Carpet Cleaning is a keeper. Their price structure is reasonable with a capital "R." Then, like a dog after a bone, Linda would call every few months to see if we were ready for service. She was always polite. When we needed our carpets cleaned, the fact that she had kept their name active in my memory made it impossible to call anyone else. This an important example for all companies that provide an occasional service to present or potential customers. Invest in good people, train them well, and pay them above prevailing wages. The return on your investment in these people is well worth it. Today, the son of the owner arrived on time, and he is a 26-year-old headed for success in the family business or in any occupation he might choose. He had me show him the rooms to be cleaned, move furniture, office equipment, and did all rooms first except my inner office, "So that you can continue to work at your desk." Now, that is the kind of consideration we seldom see - anywhere in today's America. The job was professionally completed, and my law office carpeting looks as if it was installed yesterday - and "yesterday" was 40 years ago. Finally, may I ask a favor? In addition to practicing law, I am a syndicated legal affairs columnist, writing "You and the Law" for several California newspapers and Kiplinger.com. This means that I am always looking for interesting consumer issues to investigate and write about. So, please, feel free to run things by me, always at no charge. My email is: Lagombeaver1@Gmail.com. Should anyone like to discuss my experience with Reliable Carpet Cleaning, please feel free to call my law office in Bakersfield, (661) 323-7911. Sincerely, H. Dennis Beaver, Attorney at Law. read more

I have used Reliable Carpet & Tile Cleaning previously to clean grout on my tile floors they did a great job, so I called them out again and had three pieces of furniture cleaned. Isaiah and Vincent came out and did a fantastic job! Our furniture looks as good as when we bought it. Not only were we satisfied with the cleaning but very impressed that they arrived on time and by how professional the guys were. Our experience was amazing from when I made the appointment with Linda and the great job Isaiah and Vincent did. I will definitely recommend them to my family and friends. :) read more

As a repeat customer I'm still surprised about what a great job they do. They've definitely extended the life of carpet and sofas. Will continue to use their services. read more

Made a call this morning to Reliable Carpet and Tile after my carpet cleaning company canceled on me this morning. Linda from reliable answered. I told her my sad story. My house was ready for cleaning. Most of the furniture had been moved, but I had no one to shampoo and clean it. Linda said she could have a crew come by at 3 PM. And the price was right. She saved my day. Issac and Vincent texted me when they were on their way. Issac came to the door. We looked at the job. He explained what he would do, where he would start, and when he would finish. Vincent was busy bringing in the equipment getting ready. They were a great team my wife and I were both very impressed. They finished in a couple hours cleaned up no mess the carpet looks fantastic. Isaac explained when the carpet would be dry and the proper care. Reliable is the company to call for all your carpet and tile cleaning needs. . We're very satisfied you will be too. Give them a call read more

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Always a great experience and affordable. Thank you, Linda for reminding me it was time for service again. Such a great staff, friendly, on time and professional. I'm always impressed with the job when done and can count on the same service next time. Check them out they really are good.:) Rhonda R read more

This is the third time we have used Reliable to clean my two bedrooms of carpet for $175.00. The technician arrived on time and was very professional and quick, he completed the task in about an hour. We also asked for a quote to clean our laminate flooring and tile in one of our bathrooms, the quote was for over $1,000 for less than 700 square feet, completely ridiculous. read more

I have used Reliable carpet cleaning for many years and recently I read they clean wood floors. My floors looked so dull with stains and spots. I was thrilled after they finished. My floors looked brand new again. They are the best in town. I highly recommend them. read more

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I will never call Reliable carpet and tile cleaner again. 1. I asked them to just scotch guard my sofas and they did the carpets which I didn't ask which cost more. 2. They scotch guard my sofas which I asked for and when water spilled on it a small stain would not go away and this was only 2 weeks when they did it. then they charged me another $85.00 to fix it. There Scotch Guard didn't work on my sofas and I have expensive sofas. And I wiped right away so it would'l not stain! I will never go to them again and I don't write reviews but I can't let this go. End up costing me around $550. to do my carpet n sofas. Said he gave me a discount for being a Vietnam Veteran - well they really only gave me the 10% first time customers not the Veterans discount - they could have been honest and I could have accepted that. Never Again read more

Carpets look great . They were on time and very knowledgeable. Got the job done and it turned out better than I expected would definitely recommend to anyone in need of carpet cleaning . I will definitely use them the next time I need the carpets cleaned . read more

I had my mother's carpet cleaned by Reliable. They did a fantastic job. Carpet looks great! They were professional and so efficient. I recommend them 100%. read more

Very good I recommend Relible Carpet cleaning to my friends and family. Victor and Isiah very friendly and professional did a great job. Thank you very much read more

I've been using Reliable for carpet cleaning services in my home, and the more I use their services, the more I'm locked in with them. The quality of their work is five star. They truly go above and beyond any average carpet cleaning business. The customer service is beyond anything I've ever seen. Lynda is a true representation of the overall quality of a company that provides such excellent service. It's that customer service also shown by the technicians that keeps me coming back. Highly recommend this business to anyone looking to have their carpets cleaned on a regular basis. Rose read more

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I'm going to cause a little issue for the leadership at Reliable Carpet and say that when you call to request your appointment with them you need to request Isiah and Roy to visit your home to provide the cleaning service. These two guys were right on time, to the point, professional, review what they were going to do, asked if I had any questions, then walked me through what was done. More so, there are so areas they "may have been involved in a wine crime" they they couldn't completely get up, but what they didn't know, that I know that as soon as the carpet dries, the area blends right in. Home owner secret. I appreciated the fact they addressed that, which tells me they wanted to make sure i was entirely satisfied with the finished product. This is the 3rd year in a row we have had our carpet cleaned by Reliable and this year our carpet was a disaster due to the addition of a puppy. My kids were less then attentive in the puppy training and cause me fits for a few months. The carpet look so bad i though i would need to tear it all out and priced a new floor at $7k. I called to get a quote for a cleaning of the carpet for 2 living rooms, a hallway, walk in closet and 4 bedrooms for less then $400. Therefore once again I was hopeful that I would be saved the expense of a new floor. I wish I had taken better before and after photos to do the team from Reliable real justice. They did an amazing job. The carpet is decent quality that we have had for 6 years and I'm going to be able to at least make it to next year when I once again have to make a decision of new floor or shampoo carpets, but at least I am fully confident in the team at Reliable and I hope this review helps them to continue to provide the great service I have received the past 3 years. read more

Reliable Carpet and Tile Cleaning - The problem child is on the left - Carpet Cleaning Near Me - Bakersfield, California

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I would call this unreliable carpet cleaning. Contacted these guys to clean 3 rooms and they charged me $250.00 to be placed on my credit card along with the processing fee. That was fine. The guy tried to get me to pay through my bank account, but I refused. I made a special trip to my empty house and waited. They were scheduled for 11am, and I waited 20 minutes and called them. Nobody answered and it went to voicemail. Called again to say I was leaving, no answer again. I really was irritated that I didn't even get a call saying they would be late/cancel. They called later and said they were there, but that is not true as I really needed to have the carpet cleaned. Got a call from some rude guy or girl. "Hey, my guys were there, where were you?" Not waiting for these guys. I will call somebody else. read more

I have been using Reliable carpet for a few years now for personal and business and they have NEVER failed me! I had a small flood in my house and they came within the hour to extract all the water out of my carpet. Thank you Linda for setting this up and thank you Vincent for a great job and all your help. Reliable carpet truly lives up to their name. I will never use another company as long as they exist! Very HIGHLY recommend! read more

We have used Reliable Carpet for several years. Great service, starting when I talk to Linda, who is so helpful with setting up what we need. They always do a wonderful job, but I cannot say enough about Isaiah and Victor who just cleaned our carpets today. They put the extra care and time into doing a fantastic job! They are very conscientious and take a lot of pride in their work. We will definitely continue to be Reliable Carpet customers. read more

Thanks, Mario and Vincent, for doing such a great job on our floors. Our travertine floors look like new, and the grout is so clean. You always do a great job cleaning and sealing our floors. Reliable lives up to its name- reliable. Thanks, Linda, for reminding us to make an appointment. read more

I had Reliable come out to clean my couches. My couches are about 6years old and I have 3 big dogs. They looked pretty bad but, Wow! After the cleaning they look brand new. I also have floor rugs that they cleaned as well that also came out fabulous. I would highly recommend this company for any cleaning needs. read more

Based on our experience yesterday we strongly and highly recommend Reliable Carpet and Tile Cleaning where we had ~500 sq ft of tile and grout cleaned and sealed by two young men, Vincent and Adrian. We couldn't be more pleased! read more

Reliable Carpet and Tile Cleaning - Carpet Cleaning Near Me - Bakersfield, California

excellent service, they really do what they advertise. very reliable. I tried one time booking with another "company" the service couldn't even compared to Reliable carpet cleaning. if I was to post the before and after pictures you would be shocked but I'm too embarrassed to do so. my carpet looks brand new. read more

Reliable is in their name and reliable it is! I contacted Reliable Carpet and Tile Cleaning a little over a year ago to do some work on our Tile. It hadn't been thoroughly cleaned in some years and needed resealing. They were prompt with my requests and gave us accurate and fair service dates and pricing. When it came time to arrive they were timely and awesome. It took about 90 minutes to get it all done. Maybe more. They paid great attention to detail but were also swift with the work. When it came time to pay Linda mentioned that she would send us a bill. Some time had passed and we reconnected with Linda to ensure payment was made. It was nice to know that a company isn't chasing payments as much as they are wanting happy customers. I would 100% hire them again to clean our Tile floors! read more

This business went above and beyond to accommodate a late night carpet cleaning for a home I purchased so the carpets would be clean and dry before moving in the next day. They used a device that unmatted the carpets and the stain pre-treatment made stains disappear right before my eyes! I will ONLY used Reliable Carpet Cleaners in the future and you should too! Thank you! read more

I called Reliable after they agreed to match a quote by another well-known local carpet/tile cleaning company. They were very responsive, on time, and professional. I don't remember the name of the young man who I dealt with when the team arrived, but he was very nice & professional and explained that he needed to remeasure just in case the measurements from the other company's quote was off. In my mind I thought, "oh great, it's probably going to be more!" To my surprise it was actually less and so the cost also went down. I loved the honestly, because he could have probably told me it was more, and I would have believed him. Anyhow they did an amazing job cleaning my tile and grout and even got out some nail polish that I had spilled on my tile almost 3 years earlier! I will definitely be calling Reliable again in the future. Next time probably for carpet! read more

Very great work! Made an appointment for a consult and Mario was able to get us scheduled for the next day. The guys who showed up to do the work did a great job! I'm very happy with my newly cleaned tile. Thank you!! read more

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Needed my carpet to be shampooed, as I had a window explode into the room. Isaiah and Alex were excellent. They were diligent and careful in moving what needed to be moved, pleasant to be with, and their work: superb. The carpet looks like new. The cost surprisingly low. Thank you, Reliable. read more

reliable carpet services is the greatest,the employees, Vincent and Isaiah were very professional and hard working. I would recommend this business 100% read more

I am so pleased with my Epoxy Floor Coating. Job was done meticulously and efficiently. If you are considering this product for your garage floor, don't bother shopping around. Call This company. They won't disappoint. read more

I highly recommend Reliable carpet and tile cleaning!! They are very professional, dependable and thorough. A lot of attention to detail. The crew showed up on time. Very friendly and really took their time. Even did my kitchen countertops!! Very reasonable too!! Everything looks great!! Thanks Reliable!! read more

The two gentlemen were prompt and very thorough with my carpet cleaning. I highly recommend their services. They replied promptly to my original call and up to the time they arrived. I will use them again! read more

Excellent customer service on the phone with Linda. Quick in home quote. Same day services avail. The older Hispanic male that came out was very informative and honest with what I thought I needed done and what would be appropriate for my flooring. He also even gave me a quote on my counters for grout and tile cleaning. Very easy going and pleasant staff. Unfortunately I haven't had the tile steam cleaned yet but when I do I will definitely use them read more

Another wonderful experience. Thank you Isaiah & (partner) for taking you're time and making sure the carpets were cleaned very well. Can't say enough, courteous and polite, walked me through every room before and after the job was done. Was on time and got the job done in a timely fashion. I'll definitely be a returning customer. read more

Reliable Carpet and Tile Cleaning - Play room - Carpet Cleaning Near Me - Bakersfield, California

Mario did a great job on our carpets! Our carpet is 15 years old and Mario was able to get all the stains out and made our carpet look fresh and new again! We definitely recommend Reliable Carpet cleaning! read more

They showed up right on time, got right to work and were professional. They did a great job with cleaning our carpet! Before leaving they even shared other cleaning services that they provide and would definitely recommend to friends and family. read more

I can't express my appreciation enough for the professionalism and thoroughness of the crew who came to clean my carpet. They went above and beyond to ensure I was a satisfied customer. Thank you for a job well done. read more

First time using Reliable Carpet cleaning. Alex and Vincent were very professional in their work. My carpets came out very clean and dryed quickly. I will use their carpet services again. read more

True story...Same day service! Never in a million years did I expect to be able to get help so quickly in the midst of a pandemic. Yet, when I called the phone number for the van I've seen driving around town, thats exactly what I got. Linda answered my call and saved the day after a very long night with a very sick little Yorkie named Haddie-Mae. Linda was able to find a gap in the schedule and sent over 2 very polite young men, who were very efficient, skilled and got right to work. My carpet looks amazing! And Haddie-Mae is feeling much better. Many thanks to the whole Reliable team, they lived up to their name! read more

I had the best experience with Reliable and Mario! Number one, they came on time! Very Professional. The right price for the job. They cleaned up difficult stains in two places in my home. Very careful with my furnishings. They returned and serviced a problem area again without any issues. I am so happy with the result. I highly recommend them! read more

If you need great quality at a great price, Reliable Carpet & Tile is where it's at! I'm in the process of moving and needed my tile and carpets cleaned to get my house market ready. I usually go with franchise companies like Stanley Steemer or ServiceMasters because while they're expensive they do a good enough job. But, I prefer to support locally owned businesses and found this company on Yelp. Well not only was the Reliable staff super friendly and helpful, they were able to fit me in quickly and actually came out to assess my home to give an exact price versus the other companies who quote one price but the end price is usually much higher once the job is done. I also considered I'd need to offer buyers a carpet allowance due to the age and condition of the carpet in two rooms. Not only did Reliable get my Tile & grout throughout my home looking brand new, they pre-treated and cleaned the carpets to the point they too looked great! No need to offer that allowance after all! The price was completely worth the end result that I didn't hesitate to tip the technicians for such a wonderful job. Now, my home is now showroom ready and the compliments from realtors and potential buyers include how clean my home is!! Wow. I couldn't have asked for a better result! read more

Huge shout out to Reliable. Had dirty water come in from the rains into my white carpeting. They came out and BAM my stains are GONE! Reasonably priced Workers were polite Thank you! read more

SO VERBALLY ABUSIVE THAT I HAD TO SHUT THEM OUT OF MY HOUSE. They were 45 minutes late to my house. They showed up without masks. They weren't going to vacuum the floor, which needed it (and I was paying for it). When I told the worker that the carpet needed vacuuming, he became furious and started yelling, "you're telling ME how to do my JOB?" Then he just started spouting verbal abuse. He became so enraged, so quickly, it really scared me. He then went out to van, and started screaming about me to his co-worker at the top of his lungs. The idea of them coming into my house after that was truly frightening. I didn't feel safe, having him come back into the house. I had to lock my door, out of fear. I think I'll have to start cleaning my own carpet-- his treatment of me was so abusive, that I won't risk it again. read more