1. You installed the cabinets. This was your first opportunity to install them correctly…read more 2. The homeowner notified you that the cabinets had been installed incorrectly. 3. You attempted to correct the installation but instead made the situation worse. This was your second opportunity to install the cabinets correctly. 4. An independent countertop fabricator, one not selected by you or associated with your business refused to proceed because of the poor workmanship he observed with the cabinet installation. 5. A homeowner is not contractually obligated to provide a professional contractor with unlimited opportunities to correct basic installation errors. After multiple failed attempts, the homeowner is entitled to seek a qualified professional capable of completing the work properly. 6. We had already incurred delays due to your handpicked countertop fabricator failing to properly plan and measure the countertop portion of the project. 7. You were fired from the project because there was no way we would let the rest of the renovation become another failed repair. 8. Punch list items are minor fixes made at the end of a project. Your failures here weren't punch list items. They stopped the project, caused months of delays, and turned what should have been a few weeks into a drawn-out renovation. 9. Even more concerning is your refusal to accept any responsibility. That alone should be a red flag to anyone considering hiring you. 10. You lost the financial dispute with the bank. The bank agreed with all aspects of our account. Lucky for us, your opinion of our account isn't what matters. What mattered was the bank's review and what we could prove. And what we proved was a waterfall of evidence documenting your incompetence, poor workmanship, and failure to complete the job properly. Happy 4th of July. 11. I suggest you ignore anyone who tries to make light of wasting your hard earned money with this mediocre outfit. Hire a licensed general contractor. I cannot stress that enough. Before making your decision, do your own due diligence and Google the owner's name for publicly available court adjudication records. I'd beware of the fake 5 star reviews from his employees and family members. Krystal M is an employee. Crystal P is his sister.

I had a job come up last minute and this company went above and beyond to help me. They came out…read morethe very next day, were extremely responsive, respectful, and very reasonably priced. Devyn did an amazing job the work was completed efficiently and the quality exceeded my expectations. The whole process was smooth and professional from start to finish. I highly recommend them and will absolutely be calling them again for my next project!

Replaced 4 chipped ceramic tile. On time. Reasonable price and expert repair. Great price…read moreexperience!!!

Completed in a timely manner. Well done! Very nice. Removed old tile in shower area and added…read moreconcrete and then installed new tile and grout! Looks very nice!

We needed our old tile replaced. Diamond Tile was able to respond and do the job the next week…read more Floor looks great! Very hardworking, honest professionals.

I had a problem with my glass shower doors and I called three contractors/handyman with no avail. I…read morethen reached out to Chris Lugo and I am so HAPPY to say that he rectified the problem. Now my shower doors are working perfectly! He also did a few adjustments on my kitchen cabinets and Corian countertop. I definitely recommend him to my friends and family!!

We had Lugo's install countertops in two bathrooms and kitchen, and we are very happy with the…read moreoutcome. We feel they are very honest people that run their business with integrity.

When we discovered Accent Flooring in Brooksville, FL. it appeared that we had found the perfect…read moreflooring company. Their selection and quality of flooring was better that most others. They worked with us as we struggled through the task of picking the flooring for our great room, dining room and bedroom. They told us that as long as they did the measuring and installation that any mistakes made were on them and not us. Obviously, we had them measure, order and install the required amount of flooring. As with any project where you purchase product by cartons and not individual pieces, we were aware that there would be a few pieces left over; which we wanted just in case in the future we needed to repair an area. The next step was to set up a time for the installation. We set up three days which were completely clear on their calendar assuring that once the job was started, and nothing unexpected happened, the job would be completed on time. We then made arrangements to leave so they had the house to themselves and we were out of the mess. That was a mistake. Before I continue, I want to say that the installers did a great job. The installation was to start on a Tuesday at 9am, ending around noon on Thursday. Accent was terrible at project management. We had our neighbor watch when the installers arrived and left. The first day they were two hours late, the second day they were five and half hours late and the last day two and a half hours late. That is a total of 10 hours that Accent sent the installers to other job sites, not ours. On Thursday we arrived home about 10:30am expecting the job to be close to completion. To our amazement the job was not even close to being finished. When I inquired as to what happened the installers said since we were not home Accent had a couple other projects that needed completion and they were sent to those and told to ignore our timeframe. When Accent was questioned their answer was it was not their fault and the job would be completed by Thursday sometime. Yes, it was, 8:30 in the evening. Accent thought we were over reacting to their inability to complete the project in the agreed upon time. They refused to take ownership of their screwups. Completely unacceptable. When the project was finally completed there were two cartons of flooring remaining. As said before, we wanted some left over so we kept one carton and the other we took back to Accent. Accent was surprised that we brought back a carton. They asked what they were to do with it and we said send it back; you ordered too much. They put up a small argument saying they do not send flooring back but finally did take it. After all, they ordered too much and we were not about to pay for something they ordered and we could not use. Even though Accent has a great selection of quality flooring we advise to steer clear. But if you do use them, we advise you get in writing exactly when the job will begin and end including the hours each day, they will be on-site. Insist the installers arrive on time and that they do not leave during the day except for lunch. Make sure you have in writing that unopened excess materials they order can be returned with no question. It is doubtful we will ever use Accent again.

The only reason I used this company was a friend of mine had his whole house done with new flooring…read moreand the guys did a great job. I had stopped by quite a few times to watch the process. My experience was completely different. I wanted new flooring in my master bedroom with new baseboards and asked for new baseboards only in the bathroom to freshen it up. Well the day of the install the guys didn't arrive till 11am about two hours late. I felt like he was rushing the entire time. At 6pm when he was done I went in to check and the flooring looked great but the baseboards were all 5 inches, did not ask for that and that is not what I have in my home. I can overlook that but the baseboards were dull, scuffed and black fingerprints on them. I asked the guy are you going to clean them and why are they not white. He looked at me and said "You have to paint them." Why would I pay thousands of dollars to get on my hands and knees to paint baseboards. I sent Mike the salesperson and email with 10 pictures and the next day he calls and says I'm sorry I didn't tell you that our customers paint their own baseboards. That is not true because at my friends house I observed a young guy painting the baseboards. Mike said he would talk to the owner. Two weeks later he calls and says we can come out and paint the nail holes. I told him no thanks, it should have been done right the first time. I also questioned why no product was left behind, not even one plank of flooring. He claimed it was damaged and they would order me two more boxes and hand deliver it. No surprise, its a month and a half later, he never called and no product. I would say shop around and ask the right questions, otherwise you get crappy work and you spend money to only have to complete the project on your own. I should have went somewhere else.

Very professional service. He is on time and takes time for the work. Did a great job! Thank you!read more

I contacted Josh and his wife for a quote to paint the interior of the house. We met last Friday…read moreand the pricing was great. He sourced the materials on Saturday and worked Monday and Tuesday. I inspected the work and had zero punch list issues! Everything was done neatly and very well. The clean up was spotless. I recommend them very much! The turnaround was amazing as was the communication

When they first came out and leveled my raised stick built house it was definitely better. No more…read moreshaking when I walked on the floor. Four months later the shaking came back. They came back out and shimmed the joists again. They never told me that I didn't have insulation in the problem area or a vapor barrier. Now I'm having my floors replaced and I can see their work. One set of blocking is not even under the joists. I called them today and questioned them about it. I was told that they don't warranty their work.! My problem is they didn't make the repair correctly. Tempers flared up on the phone and they are not very professional.! They ripped off a 65yr old man for $3,400. They didn't even offer any refund or to come back and make the correct repairs..! NOT HAPPY..!

Great company! From answering my initial call, scheduling the estimate, scheduling the service and…read morecompleted the job in one day. Including clearing away all the brick and mortar. Couldn't be happier.

I had a problem with a trim piece, and a repair date was set up but they blew me off without any…read morenotice or explanation. After posting a review about it here, they finally contacted me, apologized, and set up a new repair date. The piece was replaced with a better piece, presumably at no charge. The flooring itself is nice and the install was good, but their communication needs improvement. That said, I recommend Vogel and would consider using them again.

We did have good service to install the carpet but if you try and get them back because parts of…read morethe carpet are coming up forget it. We have called Kevin at least 4 times now and he just says he will have the guys come back and fix it but they never do. What they don't realize is the guy who installs for them is ripping them off also. I had Kevin go to my brothers place because he did not like the carpet from Lowe's he had installed just a year ago. My brother got new carpet from Kevin and the installer took the old( but new) carpet over to the neighbors and only charged them to install it and paid him. He wanted to charge them for the padding my brother paid for but didn't use because his old was better but my brother reminded him it was already paid for. He ripped Volel off because the people would have bought new from them. They all are bad.