The worst dishonest company ever. Charged me for a servicing of the generator, then 6 weeks later when generator failed to transfer power, charged me for a diagnostic visit, then told I had to replace controller board- now up to $1100 and still didn't work. Technician says they have to replace wires, big expensive job but it doesn't make sense. I call my electrician who came right away and their technician wouldnt try to fix the system with him. Turns out some corrosion on contacts in generator. He cleaned them and it is working fine. Company won't call me back. They also installed a remote monitor and won't give me the information to set up the app. RUN and USE anyone else before them. read more

FYI, not only did it take 6 days to get a call back from this outfit (OK, I know they were busy with IRMA issues, but the gal on the phone sure didn't have anything to do with working in the field), but, get this - you ready to get fleeced? Before they'll come out for the $150 / hour service call, you have to buy their "Service Package" where they'll come out twice a year to do things you don't need done for a standby portable generator, for ONLY $395. Yes, $395 + the $150 hour service call. So $550 to tell you you're generators broke. Guess I'm in the wrong line of business! Wow, you guys suck. Don't mind paying for the on site service, but sticking on unnecessary nonsense for a huge sum - really? What's your other line of business, selling used cars? read more

I'd pick these guys over APS for a generator. They did some electrical work for me. Always on time, communicative, and professional. They are just expensive as all get out. You get what you pay for. read more

What an amazing company. They did everything they promised. Implementation and the training was perfect. My wife and I were notified of each step and the service personnel were so friendly and on time. We highly recommend this company. I don't have to worry about my children and our home not having power again.... read more

I don't have any complaints with the company. They always answer, they are prompt, and the technicians are very professional.

UN-RELIABLE Power Systems. Choose another company because these guys are the pits. Took over 6 months to get the generator installed and their workmanship failed 5 yes 5 inspections by the Palm Beach County Building officials. Very scattered and disorganized company--never showed up for appointments when scheduled and they took over a month just to submit for permits. Working with this company was a terrible experience and as a local real estate agent, I'd caution my clients to stay away from this shoddy company. The worst! read more

This company is on a scale of 1 to 5 a 1. There techs are awesome but the people in the office are absolutely clueless. I signed a contract in early September of 2019. We are in January2020 and still can't get a final inspection due to the incompetency of the staff that files for permits. That's sad. read more

I'm sad to say that if I had it to do over again I'd pick a company that responded to my request timely and respectively. Their cavalier approach to closing out a permit is appalling. When I inquired to what actions they will take to have the permit closed, they recommended I contact the building department. I thought that was what I was paying for! Once I challenged them to investigate, it turned out to be that Reliable Power Systems permit department filed to many permits. The Building Department clearly indicated what was needed to do to have the permit completed (closed). After 5 business days not hearing from RPS, I called the permit department at RPS, they said a letter was needed to be hand delivered to the building department and they would take care of it by the end of the week. I asked for conformation via email. Not surprised, no communication so I sent an email, no response either. read more

Jarrod, from Reliable Power Systems initiated the start up of my new Generac generator today. He was very through, double checking everything from the the wiring in the transfer switch to the components in the generator. He answered all of my questions. I have been totally impressed with everyone at the company. The customer service through the entire process has been outstanding. The "heads up" calls I received were a nice touch. Reliable was the only generator company that I called for my installation. This action was completely based on the reviews that I read. I could not be happier. A big thinks to Scott, Frank, Jarrod, Jen and Liz. read more

Excellent service! Very professional staff! Highly recommend for generator and electrical service.

This is a great company to work with! They are all professional, courteous and strive to be excellent. They serviced my built in generator and did an amazing job. My technician, Scott, explained everything to me, did a thorough job and went above and beyond the call of duty! Thank you Reliable Power Systems--my hat goes off to you for complete excellence!!! read more

We had a very difficult lighting problem in our home. Donnie was the senior electrician with his assistant Rob. It took several hours of careful consideration to come up with a plan before jumping into the job. They came up with the perfect solution. They were professional, personal, neat and VERY patient. I am thrilled with the job they did and wouldn't hesitate to recommend them to any one needing and electrician. read more

Great job from start to finish! If you are in the market for a whole house generator this is the company to work with. Thanks for an awesome job! read more

The entire nite that Irma hit we were praying not to lose power , As I'm sure many of you were too. Dodging the bullet I decided that I can't stand the possibility of losing power, So we will call Reliable to get an estimate of a home generator installed. The storm was over about a week and a recored message stated that they were extremely busy , to have patience and a rep would get to us . OK very understandable given the circumstance. So about a week later , I received a phone call. The man on the phone stated that , he will give me an estimate over the phone without coming out to see . Hum.. Ok he asked if if have gas service , size of my home and community of where I live . I told him I wanted the entire home hooked up for backup , not partial. Have stated that " based on the size of your home , we recommend a Genarac 22 watt air-cooled generator, also I would need assorted wiring and switching boxes ..blah blah blah , the cost 17k .. I asked about the propane tank and lines etc , he stated and I quote " This is additional", Becoming frustrated , I asked him how are you going to fuel the system without propane since I told you we have no gas on the property. I asked him to give me total price for everything . He stated we don't do that , after proding him further . he stated that the whole entire system would run me about 25k ...25k? 25K ? " Are you outta your freaking mind " 25K , I have received 2 other estimates from other companies and you are no where near the others.. The fact that you would quote me a price like that . Well you guys did me a BIG favor .. I AM HAPPY TO SAY I HAVE CONTRACTED WITH A BIG BOX STORE. THEY ARE DOING THE ENTIRE JOB , PERMITS TO LANDSCAPING TANK GENERATOR SWITCHES LINES ETC.. 16K ... ALMOST 10K LESS.. Either you have a beginner as your sales rep . or you guys are the biggest crooks out there .. PEOPLE IF YOU ARE LOOKING ...SHOP AROUND AND GET SEVERAL QUOTES .. or Better yet read the treads and judge yourself read more

Jarod did a great job today initiating the start up of our new generator. He was professional, on time and explained eveything he was doing. I also have found everyone I have delt with at Reliable was also very profesional. Our house had some challenges, but they understood what we wanted and needed and came through with solutions. I have no hesitation giving them 5 stars and will use them again for any electric, gas, our generator projects. John P. read more

We had a brand new Generac generator installed in August 2018. The installer recommended that we get a maintenance contract that includes 2 services each year. We signed a yearly agreement with Reliable Power Systems for $395.00 and the first visit was scheduled a few days later. The technician came out on May 22 and said that our generator had only run about 1 1/2 hours since installation and it didn't need an oil change and full tune up and that he'd do it at the next scheduled visit. A few months later our power was turned off due to FPL fixing something at the end of our street and our generator never started. There was an error code on the machine so my husband took a picture of it and cleared the code. He started the machine and it ran as it ran perfectly. I called Reliable and asked them if they could take a look at it because I was concerned there might be a problem, the man on the phone told me they would do a 27 point inspection, run the unit, turn off the power to our house, etc. and if they couldn't find anything wrong with it I would owe $160.00. When the technician arrived he told my husband that he needed to collect $160.00 in order to do anything. We have a 10 year, parts, labor and travel time warranty and Reliable knew this but insisted that we must pay. My husband didn't like the way the technician acted and told him to leave our property. We then called the office and spoke with Steve Zerante, the customer service manager. He was no help and so my husband told he he wanted to cancel the remainder of our maintenance agreement. Steve told him that he would refund $100.00 because the oil change and full tune up were already completed at the first visit and my husband agreed not knowing that they didn't do either item on the first visit. I've disputed this charge with my credit card company and have hired another company to perform our maintenance and service calls and by the way they also install generators. I've ready many reviews that state people are waiting several months for a standby generator and this is absolutely ridiculous as ours was installed in 6 weeks start to finish. I'd be more than happy to pass along the information of the company that we used as they provide customer service and they aren't in the business of trying to straight out rip people off. read more

We had several companies come out to give us quotes on a whole house generator system. After narrowing it down to Reliable and one other one as the most professional, we choice Reliable even though they were a little more expensive. I just got a better feeling from them than the other one. Turns out I made a great choice. Reliable did an amazing job in installing my generator and Propane Tank and everything went perfectly. I can be a challenging customer and they were very accomodating and understanding of all my questions and input throughout the process. I was very impressed when they were able to get my propane tank installed, inspected and filled back in all in a single day. Couple of small glitches with the permitting process, but that is not unexpected with a project like this. They obviously had great relationships with the inspectors which shows that they always do good work. I was very impressed with their workmanship and professionalism throughout the process. I fully expected my whole back yard to be a disaster and need to be resodded, but their equipment operators were so good the only sod I had to replace was over the hole that was dug for the propane tank. I can truly recommend Reliable with no reservations! Posting this review has been on my list for several months so unfortunately I can't remember all the names of the guys that worked on my project, but I am certain all of their crews are of the same caliber! read more

They definitely live up to their name. Called for service for an outlet in my bathroom that kept burning up and they responded quickly. Not only was the tech courteous and clean and informative. But he also took care of my issue & fixed the wiring besides replacing the outlet. I would definitely recommend and use them again . read more

If we could give zero stars, we would. Bad install, bad customer service, work not compliant to code. Be prepared to fix things they break. Beware. read more

Reliable Power Systems, and their Generator Tech assigned to me (Matt) are top notch! Reliable never forgets when our generator is due for semi-annual servicing and testing. They phone me to set a date and time that are convenient for "me"! I very highly recommend this company and Matt. read more

I HAVE NEVER FELT SO TAKEN ADVANTAGE OF BY A SERVICE PROVIDER! THEY HAVE ACTED WITH GREED AND INCOMPETENCE. That's why I am writing my first negative online review...and HERE'S THE STORY: We hired them to come out and check our generator when we bought our house. They said they did a full check and that it was working well and signed us up for an annual service policy which cost over $700. The first time we went to use the generator was only six weeks later, and the generator didn't work. We called them up. They sent somebody out and billed us $190 to diagnose the problem even though it was only six weeks after they had just checked the generator and said that it was working well. They diagnosed the problem as a faulty thermostat. We agreed to have them replace the thermostat. Still the generator still did not work and they said that it turns out the problem was not the thermostat but the radiator. Despite the fact that they failed to do a thorough check in the first place, misdiagnosed the problem, and have left us with a completely useless nonfunctioning generator they still charged us over $500. IN SUMMARY- We started with them approximately 2 months ago, have paid them approximately $1,500 dollars, and still have a broken generator. We are literally worse off now than before they ever came out to check our generator in the first place. read more

Fantastic company and service! Great communication and so professional! Very pleased!

If I could give 0 stars, I'd do that ....on 6/30/17 RPS of Boca sold us and installed with successful start up, a brand new whole house generator which cost a lot as one can imagine. They had to send out a Kohler specialist to correct the initial install (First Warning and Red Flag that I ignored to my risk and peril) and within ten days of install our wireless monitoring system failed and shut down and was never corrected nor addressed. 39 hours give or take after Irma hit and we lost utility power the generator - brand new- also shut down. I have made, at last count, 13 phone calls to RPS as well as several emails to the company incl directly to Robert Biscardi, the President, with NO response as of yet. It was NEVER explained to me that as a New Customer I'd just have to wait until they finished with all their "VIP" contracts before they got to me......which looks like it will be the 10th of Never. I highly recommend you go elsewhere for generator install and especially Customer Service. As icing on the cake, I also found out the company NEVER registered my new generator with Kohler as promised and I only found out about that post Irma. read more