Reliable Sanitation has been our choice for 13 years. They always respond to special requests for pick ups when I forget to put out the trash. They use smaller trucks so they offer quieter service. Family business. Only take Christmas Day and Thanksgiving off but still pick up same week even then. read more

I moved into my house on Jan 2007 and have been using Reliable Sanitation ever since. 9 years going on 10 together. Last week, my trash collection was not picked up because I forgot to pay the $51 bill. I have never lost service on my power, cellphone, Comcast, gas bills for late payment. I always get a reminder and react before the bill becomes further delinquent. Reliable Sanitation is NOT THAT RELIABLE. Like Patrice G. said on her review, they have to figure out a way to do better business and take care of their customer. read more

I was originaly a customer with neighborhood waste and they sold my account to reliable sanitation because of my location. I didnt know what to expect, but i went with the change. The first time I had an issue, my trash wasnt picked up as scheduled so i gave the office a call and spoke to Mike who was very kind and apologetic. He made sure to send someone out as soon as possible to pick up the trash. The following week my trash was missed again. I was upset but i figured they would take care of it as Mike did before. This time I called the office and reached a "Stephanie" who claimed to be the owner. When i explained the situation she quickly told me that Mike doesnt know what he's doing that he was wrong and that I had to make a payment right then and again on the first. I explained that i had no idea that there was a payment due since Mike didnt mention that nor did I ever receive a bill. I gave Stephanie my card and took care of the payment right away, and when the first came around I made sure to pay too. The week after my trash was missed again. I called the office and spoke to Stephanie who was EXTREMELY rude to me telling me that I didnt put the trash out that's why it wasnt picked up. I explained that I did put the trash out, she then proceeded to call me a liar. I told her that I did not appreciate this kind of treatment and reminded her of the past situation where the trash was missed and asked to just have the trash picked up that was now full of Maggots. Stephanie began yelling over me telling me that i was cancelled for non payment and continued to call me a liar then Hung up on me! I was shocked to recieve such bad treatment and called back and asked for the service to discontinue immediately. No one should ever have to go through this kind of treatment it is just unacceptable! I do not recommend anyone to ever use this company!!!! read more

Just like one review say there is no warning when you get behind. Never late on any bills but they give you these little stubs that is easily lost in the mail. Only got a half stub one time and never seen my last bill. After 2 weeks of no pickups went to their web site and notice I was delinquent. 61 bucks which I paid. Just checked to see if it clear and now there's another 5 dollars I owe. 66 dollars for 3 months. Will be canceling service and if no pickup this week will result in a severe cussing to whom ever picks up the phone. They should renamed their company unreliable sanitation. read more

I am amazed by the other review by Kim B. My experience with these people has been entirely different. Reliable Sanitation is NOT FLEXIBLE and cares less about it's customers. This 4th of July (a Wednesday) we did not take our can out to the curb because we thought they would not be picking up on a holiday and would probably come the next day. I called their office to find out if this was so and got voice mail and there was no recording or information stating whether or not they would be running their route on the 4th. On 4th of July as soon as I saw their truck drive back up the street, I realized we missed the pick up, so I immediately called their office and got voice mail again. I left 3 messages begging them to please make a special trip to pick up our trash and that we'd be happy to pay extra for it. On Thursday "Ann" called and left a message stating that they will NOT make a special trip, that "...we just don't do that..." I called later in the day and spoke to her and she was full of excuses stating "... if we did that for you, we'd have to do that for the hundreds of others who didn't have their trash out..." I told her that I am going to research and find another company and she could have cared less! "...you are just going to have to wait until the next pick up..." She stated that "...the only holidays we do not pick up on are Christmas and New Years..." That's a contradiction to what we we're told several years ago when our trash was not picked up on Christmas. Then, they said that the only day they do not pick up is on Christmas. When did they stop picking up on New Years?! News to me. She went on to say that "it's on your bill." Who reads those little postcards front to back every 3 months? I don't, and I bet a lot of customers do not either. Our can is sitting on the curb in 97 degree heat, full of trash and they just don't care, not even if we pay for "they're trouble." DISGUSTING CUSTOMER SERVICE! We've been customers for well over 10 years. The tone in Ann's voice was as though Reliable is doing us a "favor" by picking up our trash every Wednesday. I am now going to look for another company. BYE BYE "Reliable." (NOT 'reliable'). read more

Just purchased a new house with my fiancé. Brought my closing/settlement statement to set up service as they had requested. They definitely have reasonable pricing and I'll give them that. The problem though my fiancé and the previous owner have the same last name and the previous owner left an outstanding bill. I mean you'd have to be pretty stupid to try to sign up with the same last name and have an outstanding bill. But in 2016 you couldn't figure out a way to verify that the previous owner and the current owner are not the same person. You think he just sold and bought the house to himself? Smh ridiculous. Either way, we'll just call another trash company in the area and keep them in business. Also I waited almost 2 weeks to get a call from the owner just for her to tell me "we're not going to service you". I could have called another trash company a week ago and honestly I probably should have but I was trying to give this company a chance. I know our little $51 won't make or break the company but you have got to figure out a way to do better business. read more

Great company! I've been using Reliable for 24+ years and have had no problems. If I forget or can't put my trash out on my regular day, I can arrange for pickup later in the week. I always use their Christmas Tree curbside pickup every year for a $5 fee. read more

The 3 remaining customers in my sub division weren't picked up at all on a holiday week. When I called the office, they weren't even aware the driver hadn't shown. They couldn't get in touch with the driver and so our subdivision had no pickup that week. I mad arrangements with a member of their staff to deduct the weekly amount from my next payment, since we hadn't received service we had pre paid to receive. So 3-4 weeks later, when I send in the payment minus one week payment. Stefanie calls me about 9pm (unprofessional) and was quite angry about the check being short $3-4 dollars. I explained that I had called twice regarding the skipped week and was Told by Brandy it was ok to deduct the $3 from the check. Well LOL Stefanie went nuts over the $3.00 I deducted for the holiday week that was uncollected and told me she was returning my check to me. You know, firing me as a customer.... well two days later the check is presented to my bank. Reliable didn't return my check - they cashed it! So I call reliable and got Brandy. She took my info and said Stefanie would call me around noon. Of course they are not so reliable, Stefanie never called me. I called her around 4pm and recorded the conversation, where she says she had deposited the check prior to calling me and now had to send a refund... hmmmm. Their word is not reliable and neither is the service... Now I wonder what happened to the refund reliable Stefanie said she was sending. I'm glad I recorded her so I can file a complaint with the BBB! read more