I called Megan after seeing a good review for her while looking for someone to do my taxes this…read moreyear. I gave her a call because I have no idea what I'm doing this year as my circumstances have greatly changed and I'm super lost and in need of someone to help me. I had absolutely planned on PAYING her, I did just ask what she typically charges considering I have always used turbotax. Apparently she did not like that I have used turbotax and dismissed me IMMEDIATELY telling me no matter what price she tells me I won't use her and so she won't be giving me a price, and told me goodbye. Absolutely floored by her lack of professionalism and I cannot believe anybody would ever suggest using her. Do yourself a favor and stay far away. And Megan- I am a young girl who just moved to Alaska and am very stressed out. Maybe have a little more compassion.

Haven't been to a tax prep place in years and was recommended by a friend to go to Megan. And…read morealthough she seemed like she knew what was going on she failed to inform me about what I should and should not do with my taxes. She charged me an obnoxious amount for her services for filling in the blanks on a TurboTax like website the exact way I have filled out in the past! Next year I'm going to take my taxes back into my own hands and do it myself! Totally disappointed!

We are a family of Bristol Bay fisher people and have used…read more Alaska Tax and ( Sean) for many years. He is very helpful when we have questions. We would not go elsewhere!

Carter and his team are amazing. They stepped in and fixed my taxes after a local Tax lawyer…read morecompletely screwed them up. Their knowledge is best in town. They are worth every penny and will save you even more in the long run.

Jamie and her staff have been doing my family's taxes for years, so when we moved back to…read moreAnchorage, they were the natural choice for us. I think in comparison to other accountants they are affordable. They have a portal for their clients so that you can look at past returns and new documentation, and they are always accessible and amiable if you ever have any questions. I don't know how many new tax clients they are taking on, so be sure to ask.

Jennifer was great! We set an appointment, met with her to present our tax info, and a few weeks…read morelater had our refund in the mail.

Bianca is professional, quick, and accurate. This was my most effortless tax preparation in over a…read moredecade. She knows the tax code and what write-offs you should use. I'm definitely a repeat customer!

If I could give Todd, Jackson and State Farm, a zero star I would…read more My vehicle was involved in a collision in January 2023. I took my vehicle to Swickard since they were a preferred service center for State Farm. They never gave us a guaranteed finish date of repairs as outlined and advertised with State Farm. They finally got our vehicle in the shop in July 2023 after sitting for six months and still no guaranteed repair date as promised through their agreement with State Farm. They kept telling us they were waiting on parts and all in all we've had our vehicle there for 14 months at their shop. In the meantime, I've been paying $700 a month for over year on a vehicle I can't use. I was given a repair estimate of $17,000 on a vehicle valued at approx $41,500, which I was told by State Farm was below the 75% threshold to total the vehicle. After all the delays, in September, I called and asked State Farm if I could take my vehicle to another shop and they advise me that I would incur all the costs if I did so so the vehicle sat. When I finally got the vehicle back, to my shock, I come to find out the repair was actually $36,000. I also come to find out that Swickard had found additional damage beyond the $17,000 and should have submitted and repair supplement and received approval prior to repairs is being made. Instead, they went ahead without authorization and completed the repairs. This is also an internal contract violation between Swickard and State Farm, which requires the repair shop to submit a supplement and get approval prior to additional repairs being completed. After receiving the vehicle we had mechanical issues on our way home which almost caused me to have a collision on the Glenn Hwy. I was able to get the vehicle off the road at the weigh station and got Swickard to come pick it up. When I called State Farm, they were shocked and agreed that this was a violation their agreement. They eventually advised me they were going to go ahead and total the vehicle as it was well above the 84% margin of damage and we started the process. I was given a payout estimate. Based on this, I called Todd Jackson State Farm and had the vehicle taken off of my insurance. A day later, they called me back and told me they weren't going to total the vehicle, and since it was repaired they were going to give it back to me. Even though it's not a safe vehicle to drive. I called Todd Jackson State Farm and was told their claims adjuster, Liza, would get back to me within 24 hours. That never happened so I sent Todd Jackson an email explaining my situation. Their claims adjuster Liza sent me an email stating that she and Todd were looking into it and I should hear back from either one of them once they talk to their claims manager the next day. Again that didn't happen so I called and I was put through to Liza. I introduced myself, and she disingenuously replied, "is there something I can help you with?" I found this to be an odd way to start our phone conversation since she knew exactly why I was calling. I had sent an long email prior to this outlining my concerns with my vehicle and she had communicated back with me on it with a promise to get back with me. She now acted like she didn't know why I was calling. She couldn't help me so she put me on the phone with another lady who also sounded very disingenuous, and then told me there was nothing they could do. The vehicle I have is not the same. State Farm does not hold their select service centers accountable. They don't hold themselves accountable and they definitely don't hold customer service, high or believe and treating people like good neighbors. if you have a claim you don't talk to anybody particular you're always talking to somebody else you're talking to a new person every time you deal with him you have to explain your story over and over and over again to them. They don't know what's going on. They lie and deceive their customers. If you are thinking of getting insurance, do not use State Farm and I would highly recommend not using Todd Jackson State Farm. The vehicle I have is unsafe and had Swickard followed the internal policy with my insurance company this vehicle would've been totaled. Now I am stuck with a rebuilt vehicle that's not worth what I'm paying for. Anyways, I'm just telling the tip of the iceberg on this one and there's a lot more to it but be warned, do not use them or Swickard.

At first they were great, but lately their office has been plagued with issues. For example, I pay…read moremy insurance every 3 months. This year, I paid on October 14th which in theory would cover until January 14th. I received a bill saying I owe 700 dollars (!!!!) on December 9th (only 7 weeks after I last paid). I have not received a single phone call from the office regarding this issue, and every time I go in to speak with my agent (Justin), he disappears. He avoids returning calls has alienated myself and my family to the point where we feel like we are just numbers. If you expect good customer service, avoid this entire office at all costs. All they want is your money. Edit 12/3/15 - I have tried attempting to reach State Farm this afternoon, still have not received a call back.

I've used them for a few aircraft, they seem to always find the best rate, they go above and beyond…read morecustomer service wise and are prompt to reply. Not a fan of the insurance industry but these guys make it a little easier, which I appreciate

This place seems like a small biz trying to act like a big biz. I'VE gone through so many agents,…read moreit is ridiculous! Why such a high turnover rate? Never notified of a new agent, nobody returns my emails. Searched my agent on Google & found her at another agency. I would stay away from these guys! Go to another agency! You will get better service. I am happier now.

Cannot say how much me and my husband LOVED our service here ! Patricia helped us out and she was…read moreremarkable, very informative which we appreciated! we literally walked in not knowing anything about taxes , came out knowing a good amount of information! Thanks to Patricia , she sat there an explained EVERYTHING to us. She was very patient with us and was super kind! We definitely will be back next year. WE HIGHLY RECOMMEND PATRICIA ! FORSURE ! Shes a great asset to this company and they should be honored to have her. Thank you kindly again Patricia ! See you again next year.