If I could give Todd, Jackson and State Farm, a zero star I would. My vehicle was involved in a collision in January 2023. I took my vehicle to Swickard since they were a preferred service center for State Farm. They never gave us a guaranteed finish date of repairs as outlined and advertised with State Farm. They finally got our vehicle in the shop in July 2023 after sitting for six months and still no guaranteed repair date as promised through their agreement with State Farm. They kept telling us they were waiting on parts and all in all we've had our vehicle there for 14 months at their shop. In the meantime, I've been paying $700 a month for over year on a vehicle I can't use. I was given a repair estimate of $17,000 on a vehicle valued at approx $41,500, which I was told by State Farm was below the 75% threshold to total the vehicle. After all the delays, in September, I called and asked State Farm if I could take my vehicle to another shop and they advise me that I would incur all the costs if I did so so the vehicle sat. When I finally got the vehicle back, to my shock, I come to find out the repair was actually $36,000. I also come to find out that Swickard had found additional damage beyond the $17,000 and should have submitted and repair supplement and received approval prior to repairs is being made. Instead, they went ahead without authorization and completed the repairs. This is also an internal contract violation between Swickard and State Farm, which requires the repair shop to submit a supplement and get approval prior to additional repairs being completed. After receiving the vehicle we had mechanical issues on our way home which almost caused me to have a collision on the Glenn Hwy. I was able to get the vehicle off the road at the weigh station and got Swickard to come pick it up. When I called State Farm, they were shocked and agreed that this was a violation their agreement. They eventually advised me they were going to go ahead and total the vehicle as it was well above the 84% margin of damage and we started the process. I was given a payout estimate. Based on this, I called Todd Jackson State Farm and had the vehicle taken off of my insurance. A day later, they called me back and told me they weren't going to total the vehicle, and since it was repaired they were going to give it back to me. Even though it's not a safe vehicle to drive. I called Todd Jackson State Farm and was told their claims adjuster, Liza, would get back to me within 24 hours. That never happened so I sent Todd Jackson an email explaining my situation. Their claims adjuster Liza sent me an email stating that she and Todd were looking into it and I should hear back from either one of them once they talk to their claims manager the next day. Again that didn't happen so I called and I was put through to Liza. I introduced myself, and she disingenuously replied, "is there something I can help you with?" I found this to be an odd way to start our phone conversation since she knew exactly why I was calling. I had sent an long email prior to this outlining my concerns with my vehicle and she had communicated back with me on it with a promise to get back with me. She now acted like she didn't know why I was calling. She couldn't help me so she put me on the phone with another lady who also sounded very disingenuous, and then told me there was nothing they could do. The vehicle I have is not the same. State Farm does not hold their select service centers accountable. They don't hold themselves accountable and they definitely don't hold customer service, high or believe and treating people like good neighbors. if you have a claim you don't talk to anybody particular you're always talking to somebody else you're talking to a new person every time you deal with him you have to explain your story over and over and over again to them. They don't know what's going on. They lie and deceive their customers. If you are thinking of getting insurance, do not use State Farm and I would highly recommend not using Todd Jackson State Farm. The vehicle I have is unsafe and had Swickard followed the internal policy with my insurance company this vehicle would've been totaled. Now I am stuck with a rebuilt vehicle that's not worth what I'm paying for. Anyways, I'm just telling the tip of the iceberg on this one and there's a lot more to it but be warned, do not use them or Swickard. read more

At first they were great, but lately their office has been plagued with issues. For example, I pay my insurance every 3 months. This year, I paid on October 14th which in theory would cover until January 14th. I received a bill saying I owe 700 dollars (!!!!) on December 9th (only 7 weeks after I last paid). I have not received a single phone call from the office regarding this issue, and every time I go in to speak with my agent (Justin), he disappears. He avoids returning calls has alienated myself and my family to the point where we feel like we are just numbers. If you expect good customer service, avoid this entire office at all costs. All they want is your money. Edit 12/3/15 - I have tried attempting to reach State Farm this afternoon, still have not received a call back. read more

Todd Jackson - State Farm Insurance Agent - My attempts to reach State Farm today 12/3. Have not received any kind of contact from their office. - Insurance Near Me - Anchorage, Alaska

Join for the Stars, stay for the Service! I chose St. Farm for the same reason everyone does - because Aaron Rodgers told me to; also, because I didn't want to support compulsory animal use in commercials. I remain with Todd Jackson because I feel that I'm in good hands should something happen to me, the interior of my house form the walls in, or my vehicle. As their commercial goes, "State Farm repairs, State Farm replace..." and it's true - each time I needed repair work done on my vehicle (a group of ducklings will do more damage to a grill of an F-250 than I thought), they have been flawless in their service and got me back where I belong. Todd's team is a group of professionals, (all of which are paid in accordance with all state and federal labor laws) who are very quick to assist and very knowledgeable. I highly recommend Todd Jackson's State Farm agency to anyone with insurance needs! read more

Lana Wuerth provides excellent service. She is knowledgeable and follows up on your questions and needs. She takes good care of you.

My insurance company was not being very responsive about our renewal when we recently moved to Anchorage from Washington state. Being a financial planner, you can imagine I might have strong opinions about insurance and I do. I also have very high customer service standards. I talked to at least 8 different agents, some at different branches of the same company! Some who wasted my time explaining things I already understood well or trying to bait and switch me! What finally sold me on this office was Randy Jackson's service. He stood out miles above the other people I talked to! He was quick and efficient, offering to call me back instead of keeping me on hold at length. He talked me through all the various options, and patiently answered my questions. He politely offered me a few other policies that I declined, but he never pressured me to buy something I didn't want! The whole process was complete in few days and I was able to dump my unresponsive agency before my renewal date! Thanks for the great service! read more

Randy was great to work with & State Farm saved us a ton of money on our insurance we would refer him to anyone! :) read more

The best insurance agency in Alaska with the lowest rates and the friendliest staff.

We have been with State Farm for years and have always appreciated the prompt and helpful service! We just recently moved back to AK and selected Todd Jackson as our agent and have been extremely happy with their service. They made moving everything over seamless and are always there for us when we call or email! We have specifically spoke with Justin and Randy, thanks guys! You're the best read more

These folks are wonderful professionals & people. They are caring & trustworthy. I give them my highest recommendation!

Todd is the man with the long term plan! My wife and I use State Farm for life insurance, disability insurance, car insurance, home insurance, and we even refinanced or home through Todd's office. He's always available and is very honest and upfront about what you need and/or don't need. We usually swing in once a year to make sure we're on track and I love speaking with someone face to face vs. Progressive or Geico, etc. read more

I've been with TJ State Farm for 5 years. My rep, Justin, is super responsive and proactive. The owner, Todd, is also a very good, honest man. I would definitely recommend them. read more

I've been with Todd Jackson for the 2 1/2 years we have been in Alaska. Things started to get complicated when I called to put my 17 year old on the policy and I was quoted a very high price. My boy was going away to college in Texas, so I told them no thanks, but I would put him only my policy in Texas, which was half the cost. Unbeknownst to me they put him on the policy anyway, and without the good student discounts, so I was paying more than double. Then someone did a hit and run on my wife's car, so we call and reported it, and State Farm covered it. Then a few months later my wife's premiums shoot up 40%. Hmmm... I guess we will end up paying for the accident anyway. I guess they call this insurance. read more

These guys are amazing! They are great listeners and you can tell they genuinely care about customer service. I recommend them to all my friends and family. read more

they came to access my damage and they say they won't fix it but I still have to pay the 2000 deductible what a joke I'll pick a different insurance company thanks for nothing read more

Super friendly , we had the same ilocal nsurance company for 20 + years in TN we hated leaving them when we moved to Alaska . Now being with Todd Jackson I have to say it's been better than the company we used back home. What really sold me was I got rear ended (very minor) by one of their members two days later I brought my vehicle in for an estimate at their facility and within 20 mins I had a check in my hand for the damage. When my plan ran out in TN I didn't hesitate to give State Farm a call because I knew they were not only looking out after their customers but others too. read more

When my husband and I first got married, we set up policies with a different insurance company in town. After having zero idea what our coverage was (nobody took the time to explain it), we switched to Todd's State Farm office. The friendly staff explained to us all the coverage options (without making us feel like dummies) and we realized that the coverage we had set up at our old insurance company was not adequate coverage. We will forever be State Farm customers and will be with Todd's office as long as we are in Alaska. The annual policy reviews are so helpful and informative!! HIGHLY recommend Todd and his team. read more

This place has the best quotes for insurance, we were very happy with our car insurance and other things they offer. Randy Jackson is our agent and he's been incredibly helpful and diligent in finding us options to best fit our needs. I highly recommend him as an agent and Todd Jackson State Farm as an agency. Dude and they give free coffee and candy and drinks! Pretty sweet. read more

After 50 years with USAA, I was disappointed with their unreasonable insistence on raising my home replacement value by 50 %. I searched the web and found Todd Jacksons highly rated State Farm Agency. From my 1st phone call to my quick appointment with Justin, I was truly impressed with their knowledge, helpfulness and best of all money saving quotes. Justin is terrific and he helped me move my home and car insurance to State Farm Farm, saving me hundreds of $. I can see why they are the top agency in Alaska. read more

love them!!..refered my mom and she loves them also..dont bother trying the rest when todd jackson is the best!