If you have bed bugs I highly, highly recommend Reliant Pest Control. In my opinion 5 stars is not enough. So, this review is way overdue and i feel crappy for taking too long to finally post a review. Also, my sincere apologies for the long review. But I would hate to see someone else go through this type of issue and feel helpless the way I felt, before I came across Reliant Pest Control. I had a relative living with me, who allowed a friend from school sleep over during a long holiday weekend. A few weeks later we learned the person's home was infested. Well, guess what happened after the sleepover?! Yup. I pride myself on researching everything from price, to customer service, type of chemicals used, chemical effects etc. I called a long list of Exterminators and all of them seemed like hustlers. I understand there is a cost for this but I would rather move than pay the ridiculous estimates I had been receiving. I did not need anyone to bring bed bug sniffing dogs or heat my home to a thousand degrees, using a heater machine extended from a truck outside all the way up to my window? And it should not cost $5,000 to exterminate bed bugs for 1 apartment and then another $2000 for the second visit. Nearly everyone I called either tried to hustle me for money or they tried to use extreme scare tactics, in order to convince me to hire them. I was beginning to think all Exterminators are hustlers. Respectfully, don't bother sprinkling the white powdery pest poison/weed killer chemical from home depot. I've tried it. It does not work. So there. But then I finally came across Bill on Thumbtack.com and trust me, he will be the first one I will call if I ever need an Exterminator again. His service is top notch! He will walk/talk you through the service before he provides it. He also answered all of my numerous questions with no problem. He returns calls and texts in a timely manner. Bill takes his craft very seriously and is patient and polite. He knows any and everything about bugs. You can tell he must have been one of those kids who was fascinated by creepy crawly things back in the day, lol. Bill also shows compassion for kids in this situation and went above and beyond to make sure my kid's room received the royal treatment. As for the rest of my home; let's just say he left no stone un-turned. Not sure why my carpet looked completely steam cleaned brand new when I arrived home? My point is not only did he eradicate those disgusting bugs and their eggs (the bugs never returned) but he actually vacuumed, swept etc. very thoroughly after the job was finished. He understands confidentiality too, since his truck outside did not have a picture of a huge bed bug painted across it. I even contacted him days after he finished the final service and he continued to make himself available to speak with me. Of course the exterminator service is important but customer service is also paramount. Reliant Pest Control is excellent at both. Feel free to not be bothered with calling others, since I've done most of the research for you read more

I cannot say enough about Reliant Pest Management's owner Bill Godfrey and his Quincy service. He went above and beyond in dealing with my brother. My brother is 74 yrs. old, barely ambulatory and "you're a mean one Mr. Grinch" describes him. my brother is cantankerous, has a short fuse and a low frustration tolerance level. Bill was patient, kind, understanding and worked with my brother to accomplish what needed to be done so that Bill could conduct the pest management at his home for bed bugs. Bill returned phone calls and texts immediately, answered all questions and performed in a professional manner. He sends a text to let you know he is on his way, even though the appointment time was scheduled and he is on time. I was so impressed by Bill I gave my realtor friend, who sometimes needs to help people acquire this service the contact information for Reliant. His six-month warranty is longer than any other company and his price is very competitive. He made sure the pests were entirely eradicated. read more

We can't say enough good things about Bill Godfrey of Reliant Pest Management. He responded promptly, kindly and respectfully to our call for help; found the bed bugs (eek!) that two other pest control companies couldn't locate; gave us clear directions on the preparation protocol; and arranged a treatment schedule that got the job done, affordably and with a six-month guarantee! Moreover, we would not be surprised to find out that he has a degree in counseling psychology/social work, because ONE of us (the one getting all the bites) had a LOT of anxiety, and Bill was exceedingly patient, accessible and reassuring throughout. We are once again living the bug-free dream... but in the unfortunate event that we're invaded by a new batch of those bloodthirsty tormentors--or any other uninvited insect/rodent--we will be be on the phone to Bill pronto, knowing he will restore the sanctity of our home and our peace of mind. read more

I called Bill for a bed bug issue - He was able to come the next day to do an inspection. I showed him a few samples of bugs I had found. The first was a carpet beetle and the second was an actual bed bug. He was honest (ex: identifying the carpet beetle), thorough and very patient with me as I had a bunch of questions in my panicked bed bug bitten state. Above that, he even allowed me to email him with any other follow-up questions. He also carefully moved my fish tank out of my bedroom so that he would be safe during the extermination. If you need a reliable person for your pest issue, I really recommend contacting Bill. read more

I called Reliant Pest Management because we had what we found out were bald-faced hornets nest stuck to the overhang of our home. Bill Godfrey was, in a word, awesome! He responded immediately when we called and arrived at our house in about 30 minutes. He did an amazing job! He was knowledgeable about the type of hornet we were dealing with and was able to fix the problem within an hour. He answered all questions thoroughly and even eased my fear of hornets swarming into my home! He is truly an expert at his profession. I would highly recommend Reliant Pest Management for all your pest control needs! read more

Reliant Pest is the best service. After a long winter, in the spring I realized that rats had dug into my dirt floor basement. Bill of Reliant Pest promptly set up a meeting to inspect the basement and confirmed in fact there were rats. On the second visit Bill was very diligent: he plugged the holes they had made to get into the basement, set traps, and a few other deterrents. He came each week to re-set traps and ensure the problem was eliminated completely. Bill is professional and extremely knowledgeable about his trade. If you have any type of issue with critters or rodents, call Bill. read more

Not sure why I am so deadly afraid of mice and rats but I am. I live in an area where these rodents like to roam and in an old house which offers easy access. I use Reliant because Bill is trustworthy, caring, and thorough in his work. He doesn't hesitate to answer a frantic call or email and offers help immediately. Bill explains what he is doing to alleviate the issue and offers suggestions for further work if needed. Just seeing the purple truck offers me a sense of comfort. I know Reliant will fix the problem quickly and at a fair price. read more

I called reliant pest co because I was panicked about bed bugs. He was so nice and drove 40 minutes out if the way to inspect my mothers house. He spent a full hour inspecting beds and couches. Lucky for me there was no evidence of bed bug but he spent lots of time inspecting and explaining how they work and what to look for. Took a great deal of time at no charge to explain and inspect. So nice and helpful. We will certainly call Bill if we encounter any more pest problems!! read more

Actually I would give Billy a +10. we had kitchen bugs in our building. not only was he cheaper than the other companies hired by the rest of the owners in the building but I never seen a bug since he sprayed, all the other owners in the building still have bugs. What I really liked was that he used non toxic ingredients ( making me feel safer as it was the kitchen that got sprayed) I will definitely hire again. Thank you so much for giving us peace of mind! read more

Bill has been great taking care of our pesty rats and fun to work with too. He responded to my phone call and came to assess the situation very quickly. He set up treatment and returned regularly to check progress and he was very responsive to our nervous phone calls along the way. Bill also explained very clearly how we could prevent this infestation again and how to spot other pests. In short; my experience with Bill was great. read more

I called Reliant about a suspected bed bug issue and Bill not only was willing to squeeze me in last minute, but also diagnosed my pest problem via text message (pictures). It turned out that they were carpet beetles and Bill even recommended some home remedies. I was absolutely thrilled to work with such an honest and trustworthy company. They will be my first call from now on any time that I have a pest issue. read more

Reliant Pest Management helped us exterminate a mouse problem in our home. Bill was thorough, reliable, and efficient. He helped explain the current problem with our home and came back 2 weeks later to re-inspect everything and make sure there were no more mice in the house. I can not recommend him enough, would use him for future properties without hesitation. read more

Hello, my name is Kelly. Recently we encountered a small issue with bed bugs. We contacted reliant pest control and are pleased to say that the problem has been solved. The exterminator that assisted us was very thorough, very professional and very nice as well. They offer a six month warranty and I highly recommend them to anyone in need!! read more

Cannot recommend Bill enough - very thorough and the treatment for both mice and centipede were effective. He did two follow-ups after the initial treatment and could not have been more helpful. I was impressed by his work - he's also friendly and trustworthy which is pretty hard to find these days. read more