I had the best customer service experience and value I have ever received with a service company…read morefor my 2021 Dodge Ram 2500. I had an appointment to change out my two fuel filters and they fit me in and serviced my truck in one day. The service dept and more importantly the Manager went above and beyond the call of duty for me. I will be taking my truck to Christensen Automotive in Gardnerville in the future for an service call.

Brakes needed ASAP!! Knowledgeable mechanics. Didn't try to upsell me on anything answered all…read morequestions on future services I need. Highly recommend! Great customer service, got me in in a timely manner. Pricing was on point and reasonable. Would recommend anybody to bring their vehicle in for service here. service was fast, great quality in parts and warranties. Will bring my vehicles here every time !

The guys were awesome & didn't try to sell me anything other than the tires I knew I needed!!read more

Made an appointment for a simple flat repair for 4pm. By 5pm still waiting with car not touched…read more Was told they were busy. Don't look too busy from these photos. Guess playing on phones is more important than fixing the cars.

I was on a trip from California to Nevada for work and I got a flat tire about 20 miles from my…read moredestination. Unfortunately, these new cars don't come with spare tires so to make a long story short, I had to stop about every 5 miles using a little electric pump to pump up the tire to keep moving. I needed to find a tire store close to where I was headed and I found Big O Tires in Gardnerville NV. I walked into the office and was greeted by Angela Lister I told her what happened and she said "no problem, we got you" A technician named Gauge, promptly came out, looked at the tire, said "yeah I'll be able to plug that" he slowly rolled the car around to the garage and within about 20 minutes had the tire all fixed. The best part of the story is, they didn't even charge me! I walked back to the office and asked Angela if they accepted my fleet management card because it's a company car and she said, with a huge smile on her face, "no charge I wanted to get you back on the road as fast as possible" Wow Amazing service actually does still exist in the world. You just have to be lucky enough to find it like I did. I know Gardnerville is a bit out-of-the-way. Most people reading this will probably never go there but, if you're ever in that area and you need tire service. I would absolutely stop in and talk to Angela, and the team are AMAZING

FELLOW WOMEN: BEWARE OF PREDATORY AUTO REPAIR TACTICS AND FRAUD…read more I'm sharing this because I was nearly scammed out of $4,000 simply because I don't have extensive knowledge about vehicle repairs. At the end of June, I took my truck to Big O Tires for a routine A/C tune-up. Shortly afterward, an employee named Chris called and claimed that my A/C compressor clutch had seized and insisted the repair would cost $4,000. He was incredibly pushy, repeatedly pressuring me to approve the repair and making it sound like there was no other option. He made it sound like he was doing me a favor. Fortunately, my fiancée urged me to get a second opinion before authorizing the work. I took my truck to Silver Star Automotive, where James performed his own inspection. James was honest, kind and incredibly knowledgeable. He explained everything in such a way that I actually understood how a/c works. His diagnosis was completely different. The compressor clutch was NOT seized. The actual issue was a small condenser leak, which he repaired and recharged with refrigerant for under $1,000. If I had trusted the first diagnosis, I would have spent more than $3,000 on a repair that another qualified mechanic determined my truck did not need. Afterward, I learned that Chris had previously served time in prison. I can't say whether that had anything to do with my experience, but knowing that, combined with the intense pressure to approve an unnecessary $4,000 repair, left me deeply disturbed. To every woman--and anyone who isn't familiar with cars--please don't let yourself be pressured into expensive repairs. Get a second opinion. Ask questions. Walk away if someone is trying to rush you into spending thousands of dollars. That second opinion saved me over $3,000. Ladies: you can trust James with Silver Star Automotive