This is the second time I've used them in just two years. First review was from an apartment to a…read morehouse and now unloading a house and packing a 26 foot truck. I specifically sent them a list of what was priority to move a few days before. The guys showed up on time. They looked over the items, rooms, and truck then they got to work. The guys finished in the promised amount of time, packaged and wrapped things really well. We even did some prep work by wrapping and placing things in the living room. Next thing we know, they have already wrapped and loaded the washer and dryer very quietly and quickly. We were shocked. Would highly recommend using them! Quality and efficient is important and they take it seriously. Worth every penny.

tldr:NEVER hire this company!! Hands down the worst experience with a moving company I have ever…read morehad. They showed up 5 hours late, yelled at me that I gave them a bad quote and refused to do my move which ended up costing me THOUSANDS. And spoiler, another company did the job in the time I was originally quoted by these people and for half the price. As a woman moving alone, these movers made me incredibly uncomfortable in the short time they were in my home. I called and got a quote over the phone. This was not unusual to me as I've only ever gotten phone quotes for moving and have never had issues in the past. I was quoted 2.5-3 hours with 3 movers. I called 5 other companies in the area and received similar quotes, I chose this company due to their availability. I scheduled my move for 4 days before I needed to be out of my place. They were scheduled to arrive between 12-3pm. At 3pm, I was told their morning job was taking much longer than anticipated but they should arrive within the hour. At 4pm I received a text from the team letting me know they were an HOUR AND A HALF away and would be stopping for food on their way. I contacted the "manager" and was assured they would be able to complete my move that day. The team showed up at 5:30pm, 5.5 hours late and I have never had movers be more disrespectful and demeaning toward me. My home was clean, fully boxed, and ready to be loaded. For $210/hour I was not about to waste time. They walked through my home to assess everything and Tyler, who is supposedly the best they have, was rude and disrespectful every step of the way. He yelled at me that there was no way they could do the move in the time quoted. Given that their morning job took 4-5 hours longer than anticipated, whoever is quoting jobs clearly doesn't know what they're doing. I was alone and the way their team treated me in my home made me incredibly uncomfortable, they yelled at me that I wasted their time, they drove to Fort Collins from Denver and their cars were in a storage unit in Denver that closed at 9pm. Even if they completed the job in the minimum quoted time, they still wouldn't have made it back to Denver in time to collect their vehicles so I don't see how that was my problem but he sure made it my problem. Tyler told me the move would take a team of 4 movers at least 7 hours to complete. To be clear, this was a two bedroom townhome, not a 5 bedroom house. As I was about to throw them out of my home for being so demeaning and disrespectful, they offered to step out and call their manager. At 6pm I received a call from the manager who told me the team claimed there were 150 boxes in my home and they would not be doing the move. When I argued that was absolutely not the case (i counted and there were 56 boxes, 6 large, 15 medium, 25 small, and 10 plastic tubs) I was told he didn't know who to believe...um excuse me?!? He offered to reschedule for another day at more than DOUBLE my initial quote. After the experience his "best guy" had to offer, there was no way I would ever agree to pay them even my original quote let alone $1800?! I told him this was unacceptable and explained the financial impact, all I got was "sorry, we wish you the best of luck with your move" after wasting 6 hours of my time and costing me thousands. This was a huge waste of my time and costly. I deliberately scheduled the move on my day off with several days after to do final small things and clean before handing over keys. A new tenant was scheduled to move in shortly after. Because of this company's laziness and incompetence, I had to pay an additional month rent and the next tenant's move was also impacted. I am truly beside myself at what a horrible experience this was. Now for the kicker - I hired another company to do my move the following week. I hired two movers and anticipated an 8 hour move due to what I was told by this team. I was genuinely afraid to do the walkthrough given what happened with moving brothers. I explained what happened and the new quote I was given and the new movers laughed. They said this team took too long at their job in the morning, ate and sat in the truck for an hour, and when they showed up they were tired or lazy and simply didn't want to do the job. They said the 7 hour quote was an FU to me since they drove up to Fort Collins. It took the new movers FOUR HOURS TOTAL. And cost me less than moving brothers original quote including a 40% tip. NEVER give this company your business. They will leave you up a creek without a paddle without so much as an apology. I'm grateful they requested cash payment and didn't require a deposit as they will never get a penny from me. I will tell anyone and everyone I know to avoid this company!

**MOVERS BEWARE** Scheduled American Master Movers for a…read moresimple move (apartment items to storage / leather sofa & love seat set to separate residence). Two men showed up on time and promptly began moving. When I made my reservation, I was told all the "services" that were included, with one being that all furniture would be wrapped in blankets for the move. I noticed right away that all furniture was only being wrapped in stretch wrap, not blankets as discussed. I asked why no blankets were being used, they informed me that since I did not elect to purchase the blankets that none would be used. They reassured me that the plastic they were using would be enough protection and I took their word and had them carry on with the loading. Their loading & stacking seemed aggressive (to the point it made me question how well I packed my boxes), but I attributed that to the fact I was being charged hourly and they wanted to move as fast as possible. Once we were complete with loading, they made the short drive to the storage unit. While unloading at the storage unit my headboard (which was not wrapped in a blanket OR plastic) fell in the truck. I was immediately notified and told that American Master Movers would have a "wood technician" come repair the damage in 6+ weeks as this guy is "in high demand". The damage sustained to this piece of furniture is not repairable (see photos) and I asked for the article to be replaced. The lead guy of the move talked with his manager and agreed the item would be replaced. They carried on with the move until all items were in the storage unit. Part of my move included having a power reclining leather sofa & loveseat set taken to a residence instead of in storage. This was no problem for the guys, so they continued to the second drop off location. They were quick with bringing in the loveseat, and after about 30 minutes of waiting for the sofa to come in, I went to the truck to see if they needed any help. They said they were "completing paperwork" but were both looking underneath my sofa which seemed odd. A few minutes later they came in with the sofa and seemed very rushed to leave. We processed the payment, and they were off in a flash. Approximately 2 hours after they leave, I decide to check the sofa & loveseat to confirm the power mechanisms are all correct & functioning. I find the power recline function on the sofa is not working and being to investigate. I check outlets and begin to trace the cords and that is when I found that they ripped the power cords and tried to cover it up and "fix" it with brown packing tape. I immediately called American Master Movers and tried every extension and was sent to voicemail. I left a detailed voicemail explaining the issues that would need resolution (headboard & sofa) but did not get a response back. The next day I sent an email to Cameron at American Master Movers and received a response from "John Hudson" identifying himself as the Assistant Operations Manager, saying that Cameron (who is the General Operations Manager) "is out of the office until further notice" but promised the items I needed resolution on would be resolved. I provided all items he requested (original receipt of the headboard, and my availability to have an electrician come repair the couch). After my prompt response I have not heard anything back from American Master Movers. It has been 45 days since my move, and I have sent 6 follow up emails and left over a dozen voicemails with no response. I am at the point where I must dispute the charges with my credit card due the lack of responsibility taken by American Master Movers.

**UPDATE** DEMAND TO SEE PROPER PERMITTING AND INSURANCE IF YOU USE AMERICAN MASTER MOVERS!! 6…read moreweeks later and we still have not heard ANYTHING from anyone in their company. Filed a complaint with the BBB - and they did not respond to that complaint. Filed a complaint with the PUC and these guys DO NOT HAVE A PERMIT with the PUC (which they are supposed to) - and they were issued a warning. In addition, there is no record that the moving company even has insurance! DO NOT USE AMERICAN MASTER MOVERS. But if you do, demand you see their proper permitting and insurance to operate a moving company!!

I have been renting here for a couple years, and it used to be amazing! So amazing that I've told…read moreover a dozen of my colleagues in the trades about it and they started renting there. Unfortunately there is a new woman running the place and she is terrible. The quality of the grounds has been declining since she took over. Large garbage items sit outside of units for days or weeks. The alleys don't get plowed every time it snows , and they stopped putting down salt (both things they did when the other gentleman managed the place), so it gets icy . I have to put my own salt down in front of my unit so I don't slip on ice when I'm trying to get heavy tools and materials before work. The biggest issue is security. One of the gates has been broken and left wide open at all times, for anyone walking down the street to see and come in at any hour. When I asked about this I got rude emails back. When I asked to speak to someone higher up than her, she refused to give me anyone's info.... Who do you talk to about a problem when the problem is the manager? When I mentioned to her that the quality of the facility was declining, she got petty and went back though records to "call me out" on things she perceives as issues. I was told there is a service call in, but the gate is left swung wide open at night, and has been for days, how long does it really take to get a locksmith out???? They make no effort to secure the facility when they are closed. As soon as I have time in my schedule I will be moving to a more secure facility, with friendlier staff. If this is how much this place has declined in just a few months, I don't want to sit around and see how bad it will really get. The owners should really think about finding someone better to manage this facility, especially at the prices they charge.

This place is fantastic so far!! We rented one of the retail locations up front and a storage unit…read moreand they are super clean and well maintained. The grounds are covered with cameras everywhere so we feel our possessions are secured and looked after. Easy access to the highway and shops just up the street for lunch. We're very happy with our choice.

At this time I would like to update my complaint against Altitude Movers. As with any company, We…read moreall experience problems from time to time. The company has offered me compensation for my ordeal which I appreciate. Hopefully in the future if I have the need for movers I will consider Altitude Movers.

I called attitude movers Denver to set up an appointment to have packers come to my house. I told…read morethem I needed my kitchen and bedrooms specifically. I got a quote and then paid beforehand to secure the date. I picked them because on their website it says that packing materials are included in the price. On the day they were supposed to come they told me that this was only for labor. Their boss called me and was very rude and accusatory. Denied that it said anything about packing supplies being included in the price (told me I must be looking at an old website -give me a break!!!) and when I told him I wanted my money back he hung up on me. No apologies what so ever and and impossible to talk to - interrupts, talks over, defensive. I would have been way more understanding in this misunderstanding if it hadn't been for his behavior. I did get my money back but now I'm left scrabbling to pack everything. Better communication is needed in the initial phone conversation. That's just basic customer service

Update to review: After reviewing our full service & experience my husband and I wanted to update…read moreour review to a excellent top notch 5 . To elaborate after analyzing my past experience with movers and for as much as they (Hanna and Derek) provided they truly deserve this rating! Local to Elizabeth & stellar customer service throughout the entire experience! ~~~~~~~~~~~~~~ Great customer service prior to booking & once onsite! Both Hanna and Derek were efficient & worked really well together. The communication & scheduling of this move was super easy via email as I had to reschedule and the accommodated. I also like that they offer check or cash 3-4% discount if you don't use a credit card, which in my case I could not take advantage of as I forgot. I found Careful movers when I asked Yelp for quotes and they were very competitive with their prices & guarantees! I would highly recommend them and use them again! Support local & motivated - top notch businesses is my goal so Im glad I did!!

They moved my parents to an assisted living facility and did a good job with the move.......but…read morethen they call me a week after the move and say we overpaid. So I called them and told them I got the message about the overpayment and they say we will check on that. They never called me back, so I called again and said I want to get this resolved and again they never called me back. They say they owe my parents money and won't call me back. I can't recommend this company

This is a group of really hard working young men. They work quickly and carefully making sure…read morenothing is damaged by wrapping and padding. They move quickly and work well as a team, getting me the most for my money (hourly rate). They efficiency moved the contents of my house and delivered items to three different addresses. Everything was delivered perfectly. Nothing was damaged. I highly recommend this group of young bucks who were actually personable, hard-working young men.

I have worked with this company several times over the years. They are always on time, work super…read morehard, and are very friendly and professional. Highly recommend using this company for any of your moving needs.