Please think twice. This co. installed 8 defective windows,returned to reseal under warranty and still defective. They refuse to respond to several texfs,tel. calls over last 2 weeks. They do not care bout the law. Harry,Rancho Mirage read more

The owner of this company bailed out with the order deposits of a number of customers. While this company used to be reputable, the owner of the last four years, Irwin Acosta, is apparently a crook. Two of his former employees, the salesperson and the installer, are attempting to start a new business and fulfill the remaining orders from Remodel Door. We'll see how it goes. read more

I had a problem with a door that I could not open that was not a lock problem. This company previously installed glass panels in my door so I knew they could handle heavy doors. Although fixing door problems is not their forte, they sent two men out to check out my problem and were able to fix it. I did not know who else to call so their help was greatly appreciated. read more

I have done business with Remodel Door and More in the past. I purchased a new house and thought I would go back to them since I had such a great experience. Unfortunately, since the company changed ownership two years ago, the level of professionalism and customer service has declined significantly. The current owner, Irwin, is completely unresponsive -- he does not return calls or emails, and is essentially unreachable. Jasmine (office staff) seems more focused on deflecting concerns than addressing them. It's disappointing to see a once-reputable company fall so far in terms of reliability and accountability. read more

Found their ad in a local magazine. I called them because I wanted my old front door to have glass panels. They were reasonable, quick, knowledgeable, and extremely capable. They installed the glass in my driveway in about two weeks or so. I am so happy with my front doors that I decided I wanted them to put glass in my gate which I had made from a referral from them. I am now referring them to my mother. Catherine is very helpful and knowledgeable. read more

See all

This place is simply amazing and pays attention to detail. My door came out FANTASTIC. Charles came over for the initial estimate and explained the entire process to me. He went above and beyond and even recommended a DIY product to seal my door better. Catherine in the front office was stellar as well. She followed up with billing and answered any additional questions I had. This was a no brained for me. Highly recommend. read more

Remodel Door and More - Glass panel installed. Love it! - Windows Installation Near Me - Palm Desert, California

Big shout-out to Bud and his crew for the beautiful entryway door and side lights and five sets of sliders he installed at my home. Each and every one of Bud's employees were neat, clean and left my home without any mess. Bud is meticulous with details and was extremely organized from the beginning to the end of our project. We want to say "Thank You" for a job well done. P.S. Your extra and over the top staining of my courtyard gate, along with the addition of metal clavos to match my entry door was over the top unexpected. read more

Remodel Door and More - My new entryway door.... it's just beautiful. - Windows Installation Near Me - Palm Desert, California

I had all my windows measured July 11, 2023. I put a huge chunk down to process the order. I was told the windows and installation could be done in 4 to 6 weeks. I told them OK, no hurry, I would be back beginning of October for install. While in Italy September, I called. No answer. While in Chicago, I called again over and over. No answer and no call back. When I finally came back to California 10/9/23, I called repeatedly. I threatened to reverse the charges and guess what? Got a call with some lame excuse. They said they mismeasured? How is that possible? And they said the window maker wouldn't ship the rest so we could install? Obviously another lie. Irwin came on October 23 to supposedly remeasure. Approximately 10 days ago I called and asked when they would be available to install. I wanted to have them done by Thanksgiving. I was told Christmas!. What's up with that? I don't even want to give them a one star. Terrible. Just awful. read more

Catherine came to our condo to give an estimate on installing glass in our front door. Perhaps she deemed the job too small to bother with because it has been five weeks and we never received the estimate. read more

Worst job ever. Called to get the work they had done but no response. Please stay away from this company not worth the rudeness of Catherine. read more

Remodel Door and More - Outside door again 2 inch frames around the glass. - Windows Installation Near Me - Palm Desert, California

See all

The inside glass of my dining room window (30" x 70) suddenly cracked. I got bids from 15 different glass repair businesses. Waited 6 weeks for some estimates and the bids ranged from $475. to $1500. Remodel Door and More came out to estimate the day I called and provided a reasonable bid. The work was accomplished by their wonderful staff in 45 minutes. Beautiful job, fair price, efficient bid process. Highly recommend. read more

called, they sent rep out right away NEVER heard from them again,despite two phone calls and a text. No estimate even though I told them I needed work done but did not limit them to price. Nakita was so sweet I am shocked at this service. job may be just too small for them, but they could tell you up front rather than wasting your time. read more

pitiful 1st impression and failed installation, poor customer attention... I called back after installation and no responses from the estimator/owner's wife Catherine ... Catherine called my wife on Saturday after she received the email and pictures and was willing to fix the scratched glass and possibly the frames. But once her husband told her that he had run the credit card she was no longer available to take a look at the job. My wife never signed off on the paperwork and did not give final approval of the job. when I called again she picked up and ... I said " we would like a little change please trim the wood down a little, she said,  NO, NO NO we can't do that... I said Catherine just tell me "sorry Joe. The hardware won't allow that...or something. stay away from these folks. read more

Remodel Door and More - Windows Installation Near Me - Palm Desert, California

See all

I had the salesperson, Catherine, come to my house for an estimate....she said she would have a price the next day....no word for several days...called owner and he said he would make certain that she called me...week later and still no word...called owner...said he was embarrassed....this is just a heads-up that if you expect customer service, be prepared to be disappointed read more

We had our front door and transom redone in February 2021 with the "Morning Glory" glass design. It turned out better than we expected and is beautiful. The folks at Remodel are easy to work with and yet are very professional. While having the door done was not cheap, it was totally worth it and no doubt improves the overall look of our home. We totally recommend Remodel Door & More and would do business with them again. read more

I ordered glass panels for our double-door entry. They are gorgeous! The order process was easy and clear. The installers were professional and did a great job. Couldn't be happier. The doors are beautiful day and night and make both the entry and the living room very inviting. read more

Highly recommend this business! Charles patiently will guide you in the selection of custom windows and doors! Bud will oversee every aspect of installation. Workers Diego and Danny, I believe, are incredible. Forty years since MIL built and these guys were able to retrofit in spite of potential problems related to improper installation years ago. Made it seem like a breeze! Clean, efficient installation. What I appreciate most about this outstanding business is Charles' professionalism and patience. He knows his business well and is honest to the core! Great father and son business! Honest to the core! Again, highly recommend! read more

From ordering, measuring and installation this company is one of best we've ever dealt with. Installers on time to the minute. Efficient, polite and professional. Extremely happy with the results. Thank you Remodel Door!!! read more

Great company. Got my dream doors. Great customer service, they will work with you on anything, fast turn around, and BRILLIANT WORK! They even have repairs, will recommend to all my friends. read more

What a positive experience, very professional and a quality job. Installers Diego and Danny did a great job conscientious and very neat.