Extremely unprofessional property management company and property manager. Unless you are an HOA board member your emails, phone calls, concerns are ignored. Manager has an extremely rude, defensive and curt communication style bordering on abusive, especially with home owners who have grievance or conflict. Threats of litigation and retaliatory fines are this managers preferred method of conducting business. No efforts to mediate and no cooperative behavior. Unethical practices and/or conflicts of interest with managers side hussle personal businesses profiting from decisions made. if your community is considering hiring this company RUN ! Run far away! read more

The owner has been dishonest, manipulative, rude and abusive. We have never had the office phone answer our phone calls; and they often fail to return phone call messages, text messages and emails. They have not properly handled legitimate complaints. They cause unnecessary conflict within the community. They have been irresponsible, are grossly negligent, and as a whole unprofessional. read more

The property management company goes above and beyond their call of duty on a daily basis for the communities a message. Rodney Durst is extremely thorough and knowledgeable in property management. I have lived in the THTH community for the past four years and have witnessed an example of excellent management by their company. read more

I have been on the Clipper HOA Board for 7-8 years. Renaissance has provide excellent service for our community. Everything does not always work out the way you think it but Rodney was a way to make it happen. Thank you Renaissance for a job well done read more

This company is very aggressive they are dishonest, two years ago I made a payment for the dues it was rejected I paid it ten days later after discovering it was rejected I was one payment behind that was paid 3 days later they lien my house. Stacy Johnson is the one harassing me avoid her if possible she really does enjoy harassing people. When I sue this company im creating a website to post all the letters they have sent me for six years for everyone to see how nasty this company has been. Three years ago I call Stacy Johnson to get a pool key fob replaced she said I will be at the office another 40 minutes I ride my bike to her office and catch her locking the front door trying to leave 30 minutes before close of business before I got there I was standing behind her waiting for her to lock the door and turn around she was shocked I got there so fast and felt ashamed she got caught being mean making me waste my time. Why tell someone to come to the office and try and leave before they arrive she could have told me come tomorrow. Thats a very nasty thing to do to someone to waste there time on purpose. This employee is someone that likes harassing people she is mean and enjoys sending nasty letters timed where you get them on Saturdays and x mass eve, fathers day. Stacy Johnson has threatened to fine me $25 a day for years if the garbage can is seen from the road. You can't threaten someone like that its harassment I have all the letters saved. $25 fine a day about $800 a month this employee is harassing me in my home this is not nice. This company has made alot of mistakes sending me so many letters threatening to fine me one time $75 a day thats over $2,000 a month in fines that Stacy Johnson never intended to fine me I looked into with a attorney they do not have legal grounds to fine you I was advised to pay my dues and ignore this company. Be carful who you hire this company enjoys harassing people my neighbors cannot stand this company they harassed them over a spacewalk that was in there front yard for a weekend. This is where we live if someone wants to throw a party don't harass us for it. read more

Phone calls and emails to the property manager are never answered. I have tried to rectify a problem for six months and cannot get the property manager to respond. My ditch is always full of water and does not drain properly. The developer still has control of the subdivision so the parish will not correct the problem. I would appreciate information as to if this problem will be corrected. read more

Renaissance Property Management - Ditch stays full of water - Property Management Near Me - Covington, Louisiana

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So happy with Renaissance and Mary in particular. She was knowledgeable and prepared to give solutions and advice. Thank you!

I was a board member for Covington Point Subdivision from late 2009 until late August of 2023. During this time, I have worked with at least 10 different homeowner in this position. Our first property manager made all kinds of grand promises and as a board member it s a difficult and volunteer position, so a new property manager was the perfect answer...or so we thought. About 2 1/2 years later we realized that there were more talk and promises than actions. We severed ties with that company and partnered with Renaissance Property Management (RPM). At that time we had approximately 40% of our accounts account. That number was greatly decreased, down to approximately 12% out of 187 properties. By 2016 we were able to do major renovations to Covington Points largest asset and amenity, the clubhouse. We have worked closely with the entire office and specifically Rodney and Emily and would definitely recommend their services. Not all property managers are perfect, but it can definitely be said and neither are the homeowners in the subdivisions that they manage. But in my experience from 2009 to 2023 I would definitely say that the biggest problem with any HOA, is that the average homeowner really doesn't understand By laws, Restrictive Convents, non profit status and the rules that are required to maintain such. The second largest problem is homeowner who decide that they are not going to pay their dues because of a disagreement or misunderstanding with the HOA or the property manager. Increasing dues, will bring our the worst in the best of people. Being on the receiving end of such a lynch mob mentality at an annual HOA meeting is difficult and even more so to do it and maintain your composure and decorum. Bring a board member is a thankless position that few understand until they actually step into that position. Usually it's is someone with grand ideals that gets a great deal of education quickly. Again, I recommend Renaissance Property Management for a HOA board with a difficult problem on their hands in need of guidance and the knowledge that they have to offer. read more

Worst possible property management company of the Covington/mandevile area. Run away as fast as you can. Double check your contracts with them, as they are known for shady dealings.The owner Rodney was even personally using the shared facilities of the property without paying fees or getting permission from other owners.They are a disgrace to the real estate companies of the area. We have all the emails saved with their correspondence, you know, to send to our attorney. read more

When my grass gets to high Stacy threatens to fine me $25 a day, they always mail me letters day before holidays or on Saturday like this past weekend to be extra mean. I've been severely allergic to fresh cut grass all my life. If you threaten to fine me with the intention to never attempt to collect the fines that's harassment. I'm reaching out to all government agency's that can help to see what can be done to stop the harassment. With the grass issue thinking about moving to Folsom then circle back and sue this company for being part of the reason I moved presenting all the letters received from this company wont be hard proving there intent was to harass. Please see attached letter. read more

Renaissance Property Management - Property Management Near Me - Covington, Louisiana

It's nearly impossible to reach someone at this office and when you do they are terribly rude, confrontational, and will even hang up on you. read more

Rodney has lied to me for the past 3 months on am issue he was to be taking care of with an overgrown lot next to our home in clipper estates. After telling memultiple times that a landscaping company had been contacted I finally called said company to confirm.. they had no recollection of any such property. Rodney was rude and unprofessional. His company never answers emails or phone calls and makes up excuses and lies to make themselves appear professional. I highly recommend any buisness or entity looking for a property manager to look elsewhere. read more

Rodney Durst, the owner of Renaissance Property Management, has no business dealing with the public. The slightest little thing sends him into a rage. Please read the other reviews, as I had the same experience. First of all, he does not return phone calls. When I finally did get him on the phone to inquire about his doing what he said he was going to do, he immediately started talking over me and accused me of yelling at him. If he does not like what you are saying, he plays the "you are yelling at me and I am not going to talk to you card. He talked to me like I was a toddler and said that if I didn't lower my voice, this phone call would end immediately and "did I understand?" He is extremely condescending. Then he asked me if I would like for him to "pay me a visit" and when I inquired as to how that would help he said that I might be nicer to him in person, LOL. How creepy. When I told him that I was not yelling he went into a tirade about "you people" in Westwood Subdivision and how he has been so wonderful and nice to us over the years by getting us landscaping and how we have been "delinquent." I could not get one word in. Anything sets him off. He then said that I wasn't going to treat him like "a slave." (Huh?) He started to tell a biblical story and then said "you know what, you are not worth talking to." And then he hung up on me. Very professional. He has a very elevated opinion of himself compared to what he is really like. Absolutely useless. He has a callous disregard for his clients, but he likes to collect the money. He had the audacity, after he hung up on me, to call my husband and say that if I wanted to call his office and speak to him in a respectful, civil manner, then he would be happy to talk to me. He is the one who is not civil. I was not speaking to him in a raised tone of voice. It is when I told him that he does not return my calls and that he was not keeping me in the loop on the problem that really set him off. Talking over people and lecturing them, and then telling them that they are not worth talking to and hanging up on them is unprofessional and absurd. Grow up if you want to deal with the public. Read the other reviews and you will see what I am talking about. read more

Worst customer service ever. Rodney does not return phone calls, emails or follow through with any obligations. RM is useless.

Very happy with this company. They are professional and proficient with the services they offer. The staff is responsive when issues arise.

If I could rate a -5 star I would. Based on history of this rude, non responsive comp from all reviews since 2018... it is no surprise. Time to contact BBB, City and all board of directors to get the high gloss website promoting high customer care and " no matter how large our company gets- we strive for customer and homeowners satisfaction." What a joke! Called today (09/20/21 and Rodney was rude, condescending and literally began call with "What exactly is your concern today and my time is limited. you either respond to my demands that you give no history of situation and be respectful to me or this call ends now. You understand?" Stunned, I said I meant to simply explain details and you,Sir interrupted me". His reply:"Ms Frost this call is over!" Then hung up on me! I'm a 60 year old professional, previous bus owner and never said anything rude or not respectful. On the contrary- I didn't speak for a full minute before he got angry after I said I spoke with the Mayor and he advised me that my other issues could be resolved with city hall ( which they were immediately!). And for my specific neighbor issues it would most likely be out of his jurisdiction and to call our homeowners management company for Covington Point. Rodneys angry immediate interruption was"I don't care what the Mayor of Covington said, as we don't agree or see eye to eye on any isSue so that doesn't mean much to me"! I can't believe this unprofessional behavior to his customers that pay our monthly dues. read more

If 0 stars were available that's what I would rate Rodney and this company. They charged me random late fees every month for 2 years with no explanation why. No one from this company returns phone calls or emails. When I finally did get Rodney on the phone he was so incredibly rude and awful. I couldn't even get a word in because his voice was raised and talking over me. No customer service skills whatsoever. They stuck it to me and there is nothing I can do about it since he "owns" the company. Rodney is a terrible, horrible person. All I wanted was a valid explanation for late charges and a solution to work the discrepancy out., read more