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    Rene Welch Roberts, DMD

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    Aspen Dental - Columbus, GA

    Aspen Dental - Columbus, GA

    1.5(54 reviews)
    1.3 mi

    Dr Lauderdale apparently won't repair a denture tooth without a complete new patient exam including…read morex-rays. No value to the patient only more expense and in this case they could do the emergency tooth repair in a couple minutes but because of the exam needed they wouldn't be able to get a time until Monday leaving several days with a damaged denture. Didn't have this issue with aspen denture in Enterprise Alabama where the service was much better and the care team more compassionate. The receptionist wouldn't even ask the doctor if she would make an exception. Nobody should use this location. Go somewhere they care about you being a person. Update because of aspen dental reply. 1. Tooth popped out due to denture being dropped as was stated to the receptionist. 2. This location is the first location Aspen Dental location that required a new patient exam for a denture repair. I stand by my review and that the "need" for an exam is only to inflate patient cost, and look for more services to charge for rather than performing the service needed. IMAGINE going to a doctor for the flu and being told you need to have your annual check up first come back in three days when we have time for that and then we can see about solving the flu issue. Give me a break. This doctor and this location is a disgrace.

    I think this is my first-ever 1 star review. Here's the story:…read more They got me in the door with a "$29 new patient special" -- which was attractive because I don't have insurance. They did the exam and x-rays -- no cavities or any other issues, hooray! But they withheld the cleaning (which I thought was included in the new patient special). To be fair, I was wrong about this; it's not included. They then performed a "gum pocket measurement" test. OK, fine. I've had those tests done before. It's when they call out the numbers (1-6). I had mostly 2s and 3s and a handful of 1s and 4s. About the same as far as I can remember from all the other times in the past I've had the test done. In other words, nothing of note. But here's where it gets interesting. They used that test to claim that what I really required was a deep cleaning (called "scaling and root planing") -- not a normal, routine cleaning. They then refused to perform a routine cleaning, even though I asked for one and offered to pay more. They told me my only option was the expensive treatment plan, which of course, cost over $2,000. It was for my own safety and wellbeing, you see. They couldn't in good conscience perform the routine cleaning. In my book, this whole thing was a classic bait and switch, and crosses the line into unethical and deceptive business practices. I've had plenty of dental offices try to upsell me on the "deep cleaning" over the years. I always just say "no thanks", and that's that. I've never had one literally refuse service unless I agreed to their upsell. Just blows my mind. End. p.s. I'm considering whether or not I should file a complaint with the state dental board -- they regulate unethical conduct. Or I could file a complaint with the AG's consumer protection office -- deceptive advertising is a big deal to them. We'll see.

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    Aspen Dental - Columbus, GA
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    Rene Welch Roberts, DMD - oralsurgeons - Updated June 2026

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