Imagine a 12" x 12" pane of glass being heated with a high-powered sun lamp on one side. On the same side, a thermometer gun points at the glass, showing the temperature rapidly increasing. Then, the thermometer is switched to the opposing side, showing a rapidly decreasing temperature. It would seem that the glass effectively blocks the heat? Such was the sales pitch by Renewal by Andersen. Convincing as it was, the thought of getting swindled by Renewal by Andersen in Cromwell was the furthest from my mind when we agreed to have our Bay window and the adjacent dining room window replaced by them, despite the $10K plus cost for both windows installations. Although the $10K price tag was prohibitive, the idea that it would generate savings over the years by decreasing our heating and air-conditioning expenses was appealing. And so, influenced by the persuasive demonstration their salespeople had earlier made, we proceeded. You get what you pay for. Isn't that how the adage goes? And yet we didn't get what we paid for. On the day of the appointed installation, the crew supervisor knocked on our door to inform us that a terrible mistake had been made: the delivered windows were the wrong dimensions and consequently would not fit, necessitating a new order to the factory that would delay the installation for a couple more weeks. Where the error occurred, in the measuring process or at the factory, they wouldn't say, except that back in Aug 3, 2017 at 12:36 PM, I received the email below, "Thank you so much for choosing Renewal by Andersen as your partner in this project of replacing your windows/doors. We are committed to doing an extraordinary job for you. This email is confirmation of your appointment with our construction manager SW CT- Dennis Edgeworth for a Pre Install Inspection of your windows on Tuesday, 8/8/2017 at 3:00 PM. We look forward to seeing you then". Best regards, Stephanie Secino Director of Operations 401-450-0703 ssecino@RenewalSNE.com Did Dennis Edgeworth, the construction manager incorrectly measure the windows? On the day of the second installation attempt, I observed the crew reusing the old insulation materials on the "new" bay window which made me wonder. Is the so-called "new" bay window they installed not really new but is a reject, which Andersen is trying to get rid of, stealthily? Later that same day, my wife and I were once again subjected to another disappointing incident when one of the crew members knocked on our door that early morning asking if he could use our bathroom explaining with a sense of urgency. We never anticipated that, but it led us to wonder if the company standards Andersen Windows purportedly embrace are mere marketing hypes comparable to a magician's 3 card trick? Unsure whether it would be best to question their slipshod methods then or there, I ultimately decided that a letter to the CEO of Renewal by Andersen's parent company, Jay Lund, would be a better approach. It, disappointingly, was not. When the Fall season arrived, it became obvious to us that both windows Andersen had replaced were not effectively blocking the outside temperature from radiating inside. Unlike the sales team's demonstration, which showed a window pane demonstrating great efficiency, the cold was pouring in. Could Renewal by Andersen be that crooked? Did Jay Lund, its CEO, have any idea about the crummy work and the crummy product he was peddling? A good reputation takes a lifetime to build but a second to destroy. Surely he must know that. Seeing their television commercial this past January prompted me to renew my effort for redress. Since that time, I have met with their representative Chris Bleau from their Cromwell office twice and in between have received text messages from their installation department pressing me to agree to a repair, repairing what exactly and how, they were unwilling to say, despite my repeated request (3 times). Having little to no confidence in the quality of their work, it doesn't make much sense to agree to a repair job, the function and usefulness of which, the company can't even explain. It would just mean more workmen in our house, doing their "best work" in our bathroom, while doing little to improve our very expensive inferior windows, which begs the question if we were the only ones victimized by Andersen Windows (dba Renewal by Anderson of Cromwell) with their "Bait and Switch" marketing ploy. read more

I could not have chosen a better company! The level of professionalism, punctuality and meticulousness by Renewel by Andersen of Branford is unequivocally the best around! I had my windows and french doors replaced by "Big Rich" and his co-worker Bryant. They were both very friendly and the quality of work they displayed was exceptional. Bryan Dennison, the Supervisor, did an awesome job of working with me and made sure I was informed about the process of installation. He was able to clear up any questions I had and/or concerns. I highly recommend this company and if possible this exact group of employees. Overall, one of the best experiences of all of my home renovations. read more

We just had all the windows replaced in our two story house. Included in this job was the removable of a bay window and replacement with a large slider type window. Two Kitchen and one dining room window was are replaced with slider windows. The work was extensive and the removal and replacing of siding made this the best job I have ever seen. Jay Antkowiak and his assistant were extremely professional, knowledgeable and courtesy. By the time the job was over there was not a trace of any leftover debris. I am fully satisfied with the end product and will be sure to refer Andersen Windows to anyone looking for a great product. read more

Yesterday we had our windows replaced by Renewal by Andersen of Branford, CT. I cannot recommend them highly enough. The installation team of Mike and Marek were professional, punctual and very accommodating. They both worked diligently throughout the day, hardly ever taking a break. When they were finished we had a houseful of beautiful windows with no mess to clean up! Marek, the lead installer, was especially knowledgeable and able to help us with our existing alarm system, meeting with the tech from the alarm company. I would not hesitate to hire this company. read more

We just had windows installed and I want to let you know how pleased we are with your product.! I can't help checking the windows out every time I walk into each room. We were very impressed with the men who installed them. The Lead installer was Marek Wnuk. The men are knowledgeable and able to answer any questions or show us anything we weren't too sure of..They were very neat. You would never know any workers had been there if not for the "Renewal by Anderson" sign. They represent your company well. read more

Wonderful service. Excellent quality. Kevin Bruce the project manager to Mareu & Mike installing my two new patio slider doors where the best!! They handled every detail perfectly. Rich Cavanaugh, manager even followed thru to installation! I would never consider another company. I never had such a good consumer experience, was amazed. Thank you renewal by Anderson Branford ct Katie T. read more

Mike Masse and his crew replaced seven of my windows (including a large bay window). They were polite and efficient. My wife and I are very pleased with the windows, and they showed us how to operate them and maintain them. I enthusiastically recommend their work! Peter Monroe, CT read more

renewal by Anderson did a fantastic job replacing our windows. we did the whole house 12 windows. Dana McNaughton, lead installer along with mike and chris were very friendly and courteous. I would recommend them to do anyones windows. Very happy with there work. thanks guys. read more

Walter Zdrodowski , lead installer for Renewal by Andersen did a great job installing a patio door. He is customer focused and very attentive to every detail of the job. He was very neat and considerate of our home as he did the job. Thank you, Walter! read more

We were very satisfied with Andrey Shevchuk and his crew. On time every day; finished within expected time frame; very neat and considerate; answered all our questions; made adjustments when necessary. read more