I really do not understand the negative reviews out here for Renewal by Anderson Windows. I just want to let everyone know that from my first point of contact with them, the sales person, Nathan Liljestrand, was exceptional. Nathan came to my house three times to make sure I understood everything about the process, he was very patient with me, and helped me to measure and map out the fractional grilles I added to my windows, he even brought a roll of masking tape and measured and taped them out for me, so I could visualize what the end product would look like in each window. Since all of my windows are very large, and all different sizes, it was great that he mapped out every window for me. He was very thoughtful, and very respectful in responding to every question that I had. And being a single middle aged woman, I really appreciated all of his help. Nathan made it clear to me that it could be late January or early February before the windows were ready and could be installed, and when Ryan came out to measure my windows for the order, he was just as helpful. My new windows are now installed, and let me tell you they are spectacular! I love, love the wood finish inside, and the fractional grilles turned out perfect in every window, thanks to Nathan's help! I can only imagine what the grilles would have looked like had I been left to configure them myself. Then the most wonderful part of their service was the installation, I had 20 very large windows and one back French-patio door replaced, and the installation crew was absolutely phenomenal in every way. They arrived every morning on time, and worked until late each evening to make sure everything was perfect. They also replaced all of the wood work and window sills around every window for me at no extra charge so my windows would fit and work perfectly, as well as look spectacular! They said Anderson Windows wanted to make everything perfect for me, and that they wanted to make sure I was happy with my new windows. The installation crew laid down plastic and rugs every morning when they arrived, and covered all of my furniture in every room in plastic as well every day. And every night before they left, they would take all of the plastic down and vacuum up every spec of mess before they left in the evening. They even shoveled the snow out of my driveway, and sidewalk and shoveled all of the snow off of my back deck for me! Now that is what I call going above and beyond.... And it didn't stop there either, I have a Bernese Mountain Dog, who will be 2 in June, and she had surgery the Friday before the installers came, so she had to stay inside and be locked up in one of the bathrooms while they worked every day, it was too cold outside for her to be out. They had to play musical chairs with her and my other dog, switching them from room to room while they worked, and I was not home all day ( I have to work too). Unfortunately, the dog was not feeling well, and decided to take a bite out of the finish on one of my brand new windows that had just been installed in that bathroom. I was just sick about it, but Anderson Windows was most understanding, and they are replacing the damaged frame for me at no extra charge, once again they exceeded my expectations! They did not have to do that, since it was not their fault that the dog damaged the window. From start to finish, I cannot say enough good things about this company and everyone I encountered in the process, from ordering my windows through the installation process, the whole experience was exemplary! Luanne Clever read more

We had a rep stop by our townhouse and ask to show us their product. My wife set up an interview for a week later when we were both available. The rep, Marcus, came by. We sat and talked for about 2 hours about the ins and out of different window styles. Both my wife and I are engineers and wanted to know the details of the construction to make sure that these windows were worth the money. Marcus answered most of the questions knowledgeably, and the few he couldn't he was honest and got back to us with the answers the next day. We was very polite and though he wanted us to buy the windows (thus is his job) he was not too pushy. He gave us an estimate to replace our 5 windows, it was a bit expensive so my wife and I talked it over and decided to go. To give you an idea Home Depot is about 1/3 the price. The problem with HD is the contractors and products. The products are sub-par and the contractors are the cheapest they can find. I have seen a few reviews here saying that you should try and save the money, but when you have invested $150k or more into a house you should really look at the value down the road. It is called an investment for a reason. Being an HOA neighborhood where they are picky about every exterior detail, RbA offered to take care of everything. They got everything approved and all we had to do was to sign the HOA agreement. After that was all taken care of they gave us an approximate date we could have them installed. This was a bit of a wait but we were informed of the waiting time before we ever agreed to buying the windows. Our installation came within about 2 weeks (maybe a little less) of the estimate. Great estimate for being 3 months out. WE set up a time to install them. We had Endi Diosdado come to install our windows. He came in looked it all over and then proceeded to lay out the red carpet treatment. Starting by covering the floors in plastic and literally red carpet. Then covered every room in plastic, though we had to move a few items out of the way most of the stuff in the room was left. AS he worked we talked about what he was doing and his company's high standards and how they only allow the best to install the windows, please note that you are not paying them hourly they have one fixed rate that they are getting. He almost finished the install by himself in one day (we were quoted two days) And he made sure that every thing was clean before leaving. He took the time to detail everything carefully and when he came back he even helped me seal a hole in the attic (that had nothing to do with the window installation) that is how amazing this man was! I do not know what happened with some of these nagative review. But when we have the money to replace our large double windows downstairs at about $6,000 we will be going back to RbA and specifically request Endi to do the install even if it means waiting extra time. HE WILL DO IT RIGHT AND GO ABOVE AND BEYOND ANYTHING YOU CAN ASK. Thanks RbA and we look forward to future business with you! The windows are beautiful! read more

Disclaimer - I haven't purchased windows from them YET. I set up a free quote with them about 4 months ago. I called them after getting a piece of mail and after about eight minutes on the phone I was able to set up an appointment. The girl who set it up (I think her name was Nicole) asked a lot of questions but she was very friendly. A few days before the appointment the manager of the office Tim called to see if I had any questions and to make sure the time was still going to work. Then something surprising happened, he told me the visit would last around ninety minutes and I told him that was unacceptable, my kids are on a strict schedule they have a very specific diet that takes time to prepare. From this point, I found out Tim and I had a lot in common, he's a foodie, Yogi and mindfulness practitioner like me!!! He totally understood that I don't feed my kids chicken nuggets and we shared the same beliefs in feeding our kids only whole food meals. So after a few minutes of swapping stories (and recipes), he rescheduled me for a day when my husband and I both had off from work. So a week later on the day of my appointment, my husband found out he lost his job and I called to cancel the appointment. I was pretty emotional and some lady answered the phone and said she would transfer me to the schedulers. They must've been busy because I ended up talking to Tim again. I told him I needed to cancel and went on to vent about all that was going on. Poor Tim..., he heard me rant for a few minutes about my situation and very kindly told me not to worry and that he would call me back in a few weeks. Anderson windows left my mind until later that day. My husband and I were running around the rest of that day trying to get our lives back in order and when we got home stressed, exhausted and worried about what we were going to do about dinner, we saw a bag on the front steps. It was from a local organic restaurant and it had a note that said-"when you accept what is, every moment is the best moment. I hope this food helps with this difficult time-Tim" We were totally floored, I couldn't believe that some guy I barely knew and had canceled on earlier in the day would do such a thoughtful thing. Not only did he remember the particular things my kids couldn't eat but he also quoted one of my favorite authors. That experience was the nicest thing a stranger has ever done for me and my family. I can't even call it great customer service because it was so much more. It made me cry. I haven't rescheduled yet because of our current financial situation but I did tell my sister in law about what they did for me and she ended up buying windows from them a week later. She loves them and when we're ready we're going with Anderson, I just hope Tim can come to my house so I can give him some of my Kimchi!! read more

Three years ago we had Renewal by Anderson replaced all the window on the front of the house, 3 large picture windows on the patio, and the sliding glass door. Our sales rep Lester was very knowledgeable, showed us the construction & quality of their product compared to others (and we had shopped other companies). We were impressed with the materials used to make the windows and the color choices. One thing is for sure - we won't be having any more rotting window frames, trim, or broken hardware. Lester explained all our options, reworked the numbers a few times, and let us pick what we wanted to do for the first phase of replacements to insure the cost fit comfortably within our budget. The construction crew did an excellent job on the installation and kept things clean and neat. With the new windows on the sunny side of the house, we noticed a big difference in deflecting the heat on hot days but letting it in on the cold ones as designed. The hardware on the windows is also very heavy duty and smooth in operation. Currently we are doing the rest of the windows on the house so Lester came back out and worked up a bid. Their Tech measurer Ryan came out on time and completed his work as scheduled. We are looking forward to getting the windows installed after the the standard 10 to 12 week period - builders do some odd sizes and curved windows so some have to be custom made. For those of you that take pride in your property and want to maintain and/or increase the value of your home, these are the best windows you can buy. The homes in the neighborhood with the Anderson windows look much better than those homes with the less expensive white vinyl windows. We are very satisfied with the quality of the product and the service provided by the company. My recommendation is go with the best product even if you have to do it in phases. In the long run you won't regret it. read more

We had Renewal by Andersen install 9 new energy efficient windows and patio door this week at our home here in Aurora. My husband and I are extremely happy with the new windows and gorgeous patio door! They are so beautiful and already make a huge difference in the appearance, both inside and outside, of our home! Our home is cooler than it was prior to installation and the windows and door also block out the noise from the busy street we live on. I am confident that this winter, we will really notice a big difference in lower heating bills. We can't say enough good things about ALL the wonderful RbA staff and installers for this project, starting with Chris Prete, our sales contact, Gary Gustin (who came out for the initial measuring), and kudos to "Cat" and Katie, who regularly kept us posted on the ordering, scheduling and installation process. (If I have neglected to mention others connected with our project, please know you are included too!) And an incredible "BRAVO!!!" goes to all our wonderful installers!! Mario, his brother Junior, Isaac, John, and Jason who were always here on time, were courteous and professional at each stage of the project, and who made sure any debris was cleaned up at the end of each day. They knew exactly what to do to solve any problems they encountered with taking out the old windows and putting in the new ones. And we really appreciated how responsive they were to our numerous questions. They went out-of-their-way to ensure that the windows and patio door were installed correctly and to show us how the windows and door operate, proper maintenance, etc. Again, thanks so much to all of you at Renewal by Andersen, West Bayud! I am spreading the word to all our friends and neighbors that they need to call you guys if they are even thinking about new windows! God Bless-- Marsha and Steven Reeder read more

I can't say enough about Gilbert and his crew for installation of my new windows. They did a beautiful job. They were professional, friendly and polite. They did a great job protecting the area while working and a fansastic job cleaning up! And the quality of the instal was fantastic. I am a super picky and detail oriented person with very high standards - and they totally met them! I want to say thank you so much, Gilbert, Jr., Noah and Ruben. I would highly recommend your crew any day! Related to the sales appointment, Mike Mattingly was great. He was friendly and extremely knowledgeable. I read a lot of reviews on Yelp about high pressure sales... I didn't experience that at all. He gave us the information and asked reasonable questions about what we did and didn't want, what our concerns were and if there was anything he could do to help resolve them. If you aren't comfortable sharing how you really feel, this might be a little uncomfortable for you. He asked honest questions and answered any questions we had frankly and honestly. I appreciated that. He did offer a first appointment special discount, which is totally not uncommon in any kind of direct sales. I know some people can experience this as high pressure and feel uncomfortable. If you think you want to do any comparison shopping, I highly recommend you get quotes from other companies first, so you know what is already out there... my guess is that you'll be really happy to know that the superior quality is worth paying a little extra. Windows are a HUGE investment, and being able to know you are getting what you are paying for, can really help you feel more confident and happy with your decision. If you decide the quality and price compared to competitors are better, you'll be able to order on your first appointment to get that special. read more

Terrible customer service and unrepenant. Given the cost and patience required to obtain these windows, you would think Andersen would try and compensate by being responsive to their customers. I was told my project would take a few hours to install, but on installment day it turned out that the measurement was off on one large glider and the turn was wrong on a casement. It took over 8 hours to install 3 windows and 1 casement had to be reordered. When I considered adding another window since they had to come out again anway (another missed work day)-- I asked them to waive the $200 "trip" fee. Clearly they were not making a separate trip to justify this expense, they had made a mistake and had to come out again anyway. When I spoke with Sale's rep about doing so, he said "management would not budge" on this "fee." No concession was made for my loss of time and work $. So I called their customer service to take it up with them. They did not respond. Radio silence. In sum, they seem to be all about getting your money, once you make that downpayment, watch out and don't expect much consideration for your time. It took several months to get the order right. This is a poorly run business and I cannot for the life of me understand this penny-wise pound foolish approach. Why on earth would I order more windows from them? I will say that I am pleased with the product so far, and the installer was a true profesional. But the professionalism ended there. Stay away unless you have an overabundance of time and money. You will need both if you go with this outfilt. They have a huge region to serve--I live in Denver and they cover CO and several other states. Apparently they need the large customer base to rake in the cash and leave you cold. read more

We are on our third project by Renewal by Andersen. Some seem to complain about sales tactics, but little do they realize the high quality product that is being offered. Our house was built in 1986. The original windows were poor quality wood frame, single pane glass. Winter was a disaster with heating bills in the $300-$400 range. Of course we quickly moved to get better vinyl double pane Windows. We experienced some improvement for a few years, but within 2 years the frames were failing. Our first Renewal by Andersen project was the installation of French Doors. Yes the price was higher than some other brands, but the door is great, keeps the cold out, and looks like a million bucks. The installers were true professionals. Finally we had enough of our vinyl Windows, so we were open to talking to Renewal to replace our six worst Windows. Our experience with Renewal was exceptional. The rooms are warmer in cold weather and cooler on hot days. The rooms are much quieter. We are now under our third contract to replace the remaining nine Windows. Below is a summary of our observations: Material: Composite - very durable, resists harsh weather conditions (no damage even after 84 min of intense hail) Sales: excellent product description at time of sales and post installation follow-up Price: higher than vinyl, but worth every penny. Enhances home value. Installation: great dedicated Andersen teams. Took extreme care of home. Clean work area. Insulated around each window with foam. No hot or cold air makes it into the house. Energy efficient: energy star rated. Follow-up: excellent post installation service, if needed Bottom line: worth the investment read more

We knew we needed new windows (after installing new windows from another manufacturer just 10 years ago). We knew it would be expensive but absolutely necessary. So we called Anderson and set up an appointment to meet with a representative to explore the possibility of installing Anderson windows. It has been a most positive experience from the beginning. The rep, Jeff Zapp, arrived on time and spent considerable time with us describing the product, the installation, and the expected performance of the windows. The model,he showed us was convincing enough that we signed a contract. Jeff was professional, personable, and knew the product well. We emailed a couple of questions after he left and he responded promptly. Personnel who called to set up a schedules for measurements, lead testing and installation were very professional. Individuals scheduled prior to installation were on time and professional. And then it was time for installation. This could not have gone more smoothly! Gilbert, Jr, and Ruben called to let us know that they were about an hour away and to clarify directions to our house. They arrived and went right to work. They worked as an amazing team. Each knew exactly what to do and did it. They finished in one day instead of potentially two. They cleaned the entire areas inside and out. Gilbert explained all window functions and paperwork before they left. The windows are beautiful. We couldn't be more pleased with the whole process and, of course, the quality finished product. read more

I am just so surprised by the negative reviews for this company--my experience has been GREAT! The salesperson, Rick Silver, knew his product thoroughly and made good recommendations for our needs. Besides being the salesperson, he was a readily available, single point of contact and always took the time to answer our (numerous) questions.The installation crew (Ron Nagel & team) was experienced and knowledgeable (which is good when dealing with replacing windows in an older home) and they truly did leave the place cleaner than when they arrived. Rick understood our hesitancy to sign on for the entire project and so we started with just a few windows and a patio door. They are really nice windows and we are now replacing all of the windows in stages. The county inspector has even commented on what an excellent window the Andersen company makes and how good the installations are. I love my new windows; they are a bit pricier than the vinyl windows we priced, but the difference in quality was worth it to us. Another aspect that I really like is that the manufacturer and the installers are from the same company, so no arguing about whose fault it is if something were to go wrong and need fixing. If you have ever been caught in the middle between manufacturer and installer/contractor, then you will appreciate the peace of mind the Andersen organization provides. I would highly encourage you to meet with the folks at Andersen if you are looking at replacement windows! read more

I am very surprised by all of the negative reviews. I cannot believe there are not a lot of other folks out there who had the same experience we did. Could Yelp only be posting the extremely negative comments? We have had a very positive experience with Renewal by Andersen. No one came door-to-door in our neighborhood. Rather, my husband and I solicited Andersen along with 3 other window companies, when we decided it was time to replace our 17-year old windows. Our salesman, Dave, was both knowledgeable and professional. It was an easy decision once we saw the quality of Andersen windows compared to the others. We were informed of the length of the manufacturing process before we signed any contract. Everything was explained in detail about the entire process. From the professional measuring to the windows being ready a bit earlier than promised, we have been extremely happy with the company. The installers, Craig and Noah, were wonderful. They were very respectful of us and our home, taking great care to cover our floors and keep any "mess" to a minimum. After installation, we were given a complete demonstration of how the windows operated, i.e. ease of cleaning, etc. We have nothing but good things to say about our experience. We highly recommend Renewal by Andersen. read more

From the first time we were contacted to our finished product and even after, we have received great business, great communication and in my opinion one of the best products out there. The first contact or initial consultation was good, the salesman was honest (even if we didn't like hearing how bad our doors were) which is appreciated, he showed us what could be better on our doors and windows, there was not high pressure, he just did his job and sold us. The installers were professional, communicated well with us and what I liked best was they were clean during the whole process, from putting plastic on the floor where they would be walking to vacuuming, the areas they worked in when finished and cleaning the glass on the door. The follow up with them has been great, they have come out when we needed them as with any new thing sometimes adjustments are needed and they came out to do just that and explain why it was need and what they did to resolve. John Liggitt, was out today, he was very professional, a great communicator and is an asset to the company. For the short amount of time he was here, it was noticed that he strives for perfection, he takes his time and ensured that we were happy. read more

My husband and I have been looking into replacing our old aluminum windows for several years. In my research I came across Renewal by Andersen's website and was impressed with the detail and information provided. So when they came to our door, it wasn't a hard sell to set the appointment for a quote. Our salesman, Bill Kinsella, was great. We didn't feel pressured, he told us everything up front, including the full cost, all options for payment, how we could best utilize the current discounts and the timeframe for the install (10-12 weeks). He spoke to me as much as he spoke to my husband, was very respectful and patiently answered our many, many questions. We had our "tech measure" within 5 days. My husband met with Ryan Rodriquez who walked him through the details of every window (since we have some rot on our sills due to condensation) and explained how the entire process will work. My husband was very impressed with Ryan. If this process goes as well as Bill and Ryan tell us, we will be putting up our next 5 star review after our install. Thank you Bill and Ryan, we appreciate how well you've both treated us thus far and are looking forward to a much cooler house this summer! read more

Today we had our first series of window replacements installed. The installer Adrian and his co-worker did a fantastic job of protecting our carpets and hardwood floors with runners and covered everything exposed with plastic sheeting. I didn't think that was really even going to be needed, but I appreciated the extra care. They showed up on time and went right to it. The windows looked as promised, and they did a fantastic job replacing the existing window trim work. And as promised they picked up all the trim debris and old windows and hauled them off. I did not have to do any cleanup after them! I have read several of the other reviews here, and must say that the quality of the windows and the professionalism of the installer would far outweigh any slights by the sales staff. I called them for the appointment, and they were courteous and called to let me know they were running about ten minutes behind schedule on the day we had the time set for. I can tell a difference already in the feel of the rooms now that the drafty 1970's aluminum windows are gone! I personally will have no problem recommending these windows to any of my friends or neighbors! read more

From the appointment to learn more about Renewal by Andersen to the final install 2 days ago this company is 2nd to none! FACT! The sales rep Chuck did a great job explaining everything about the product (patio door) and what I had and what is still being sold today. I expressed my concerns to Chuck and it was always, "We'll take care of that". Craig (installer) and his team (Noah and Ryan) carried the door (5' patio door) off the truck to the back yard and you could tell this was no "light weight" door and these guys are not lacking in the, "muscle/strength" department. And, like with Chuck, every concern I had about the house, wood rot damage and the install it was always, "Yes, we'll take care of that". And they did! The fanciest thing now in this ex-forclosed home I've purchased is this patio door but that didn't stop the guys from paying not only close but special attention to everything in and about the house (start to finish) but "Attention to detail" with the install. I will use Renewal by Andersen to do the windows in my house as well. I just hope I can get back the same team. Start to finished! read more

HIGHLY RECOMMEND!!! I recently purchased a large replacement door unit with two sidelights and a transom window overhead from Renewal by Anderson in Denver. I had a fabulous experience throughout! The salesperson was a true professional--personable and very knowledgeable about the RBA product line. He made himself readily available throughout the entire end-to-end process, promptly responding to all questions, issues or concerns I had. The installer and his team did a fabulous job installing the unit and troubleshooting issues that arose to ensure a perfect fit. The RBA Scheduling Office was understanding and very accommodating when I had to reschedule numerous times due to bad weather on the scheduled installation day. The end result was that I now have an absolutely beautiful new unit in my greatroom. Already I can tell that it will be much more energy efficient, and it has truly enhanced the beauty of my home. All in all, I had a wonderful and fun experience with RBA and I highly recommend them without reservation to anyone considering purchasing their products. You will not be disappointed! read more

Don't be fooled by the cheapos out there. You get what you pay for. We were lucky enough to have already had Andersen windows in our first house. When we bought up, we inherited builder grade vinyl windows that had not held up well over the decade since they were put in. By Spring 2015, over half of the windows were broken and would not open at all. So, I did my research and we went with Renewal by Andersen. Yes, they are expensive windows. But, they are so worth it! I have not had to turn on my AC yet and it's mid-August. Amazing! It's already saved me a nice chunk of change. Plus, I can open all my windows from the top or the bottom. Our sliding glass door is fabulous! It's easy to open and keeps the inside much cleaner, even with our crazy summer storms. Last, we also put in a couple of casement windows and an awning window that have really helps increase our air flow and comfort level. The installation team was great. They cleaned up every day before leaving and were friendly and professional. I highly recommend Renewal by Andersen! I already have to everyone I know. :) read more

We have been customers of Renewal by Andersen Windows for more than a decade. We live in the Parker area and have experienced different owners of the Denver company. We have been responsible customers, keeping our windows serviced and maintained through the years. Past challenges with the previous owners of the company left us with windows functioning poorly due to improper installation that was not acknowledged during routine inspection and maintenance. Current Renewal by Andersen owners and their management team were able to address our issues with the help of the Corporate Office. This requred considerable effort on the part of the Denver Office, but their focus was on helping us. Special thanks to Chris in the office, and Gary with the install crew. We would like to highly commend Christopher and Scott N. for the professional work and exceptional customer service they provided us while at our home reinstalling our windows. Their attention to detail and commitment to quality work strengthened our confidence in Renewal by Andersen Windows. Gary C. read more

We are in year 3 of a 4-year plan to replace our windows and sliding glass door. We have always found all the reps from Renewal by Andersen to be prompt, professional and knowledgeable. In Feb 2015 Jonathan Hopper gave us a quick and complete estimate of the new windows as well as the 9/29/14 hail damaged ones. He provided options for style, cost and efficiency. The paperwork was completed quickly with the new software. Ryan Rodriguez measured our windows on 2/18/15 as scheduled. He called ahead to arrive earlier than the appointed time, which was no problem for us. He had worked with us before and examined the windows that were installed earlier for any possible issues (there were none). We have been given an approximate delivery date for the custom windows. We look forward to seeing the installation crew - with their low turnover rate, we have a good chance of seeing the ones who have installed the previous windows. 3/04/15 - changed the original 2/23 rating from 4 to 5 stars. I don't know what else they could do to improve their service so far! read more