We went in first thing this morning to use the dog wash station but only made it in about 10 feet…read morebefore we left due to the smell of the store. I have encountered this same smell the last several times I have gone in to pick up treats and toys. It smells like dirty animal.

This branch is the cleanest one that I've been to. Their dog wash station is neat and tidy and the…read moredog sinks are next to each other and that helped our two dogs see each other easily to avoid them from getting anxiety. The staffs are also friendly and helped us whenever we need to.

I have seen this food help dogs change from sore and tired, to happy and energetic! They even help…read moreto adjust to there dietary needs and restrictions.

They always have the best snacks and toys for my Maltipoo. Staff are knowledgeable and kind.read more

Best daycare for my doggies. They always want to return back. Staff are so nice and helpful!read more

Our two dogs were groomed for the third time at Animal Oasis. My daughter and I were pleased until…read morethis last visit with them. Our precious fourteen year old female was called beautiful and had pics taken of passerby's. When we picked her up after her being there for three hours or more ( every visit the same amount of time ) we just wanted to get them home. With her we noticed immediately her " beautiful fan tail " was no more. Her hind leg had been shaved to the bone. The shaver got away from one of their employees and that employee was not honest enough to report it. And if it was reported to his or her employer when we picked up our precious dog the incident was ignored and she was handed over to us like nothing ever happened. Now, a few months later she still has the large bald spot on the back of her hind leg where no hair has grown.. Her tail is completely butchered it hasn't grown out to its " beautiful fan wave" for a Collie after all this time. " I cant imagine what she was put through" being there! Our two year old male dog the most loving ever had his face completely missed his beard went over his lip. I trimmed it myself. I'm grateful our male dog hadn't gone through the trauma our precious female had gone through. I personally feel that someone there ( management) should be taking responsibility by checking while dogs are being groomed by ( newbies ) or any employee in any manner. I feel my female dog was left with a newbie and was not given the attention to this employee that he or she needed with managing. My daughter and I were under the impression that the woman that met us outside( same woman that groomed twice before ) asked how we'd like their grooming taken care of would be the one attending to both our dogs we trusted her grooming since she had done both our dogs twice before and we were happy with their outcome We had made recommendations to friends about Animal Oasis.We put our trust in the woman who greeted us who seemed interested in our concerns towards their grooming. This business failed my dogs and us. We should have looked at the grooming before paying the $100.00 per dog and not given the tips. I've never had to write up a complaint I waited hoping my female dog would grow her beautiful hair back to its original shape " Not" ! The Animal Oasis deserves this complaint. If you go to Animal Oasis after my complaint ask questions like who will be attending fully to my animal and look carefully after the work has been completed to your satisfaction before tipping. Get names, your dog is part of your loving family and should be treated like so.

My beloved pug Bella - had an appointment on August 6 which I haven't been to Aspen Animal…read moreHospital. It would've been her first visit, but since my vet, Pinion Animal Hospital recommended taking my pug to Carson Valley Hospital in Gardnerville where they sedated my pug, in order to take x-rays of her ear, which she was having a problem and they flushed her left ear she was coming out of sedation and crashed and died. What makes Aspen go above and beyond I got a sympathy card from them today and they hadn't even seen my dog, but have I received anything or even a card from where she died @ Carson valley Hospital or my veterinary Pinion Animal NO

Aspen advertises low-stress, fear-free handling. Our experience was the complete opposite…read more We brought Buddy in because he had become lethargic and was acting noticeably different from normal. Instead of listening and trying to understand the change, the person handling our appointment immediately acted like we were being irrational or overly dramatic for wanting him evaluated. Her response was essentially, "So it's just behavioral? He hasn't had diarrhea? He hasn't been vomiting? Interesting." She then commented on him being nervous and suggested it must be an ongoing issue at home. That was an insulting assumption to make before she had even meaningfully interacted with or examined him. We were not asking her to invent a diagnosis. We were asking her to listen, take a significant change seriously, and help us determine whether something medical could be causing it. The whole reason we came to a veterinarian was to find out whether it was behavioral or medical--not to have it dismissed as "just behavioral" because he wasn't vomiting or having diarrhea. At the same time, she tried to use an old visit for diarrhea from years ago to frame Buddy's current condition as an ongoing problem, even though that issue had resolved and had nothing to do with why we were there. She kept framing the conversation as what we were telling her "versus what the computer was telling her." She then claimed Buddy had previously received testing that he has never had. When I corrected her, she said she might have been thinking of the previous client's pet. Another staff member pointed out that she was looking at Buddy's chart, yet we never received a clear explanation or apology. She also entered without greeting Buddy or even acknowledging him. I have no problem with a veterinary professional asking whether a fearful dog may bite. That is a reasonable safety question. The problem was asking, "Can I put my hand down, or is he going to bite me?" without first trying to calmly introduce herself, acknowledge him, read his body language, or establish any trust. Offering him Cheez Whiz was not a substitute for actually interacting with him. As the interaction continued, Buddy became more anxious and started barking. There was no patience or real attempt to de-escalate the situation. When I said we were uncomfortable with the service, we were told, "If you have a problem with our services, you don't have to come here." So we left. A nervous dog should not be judged as a problem before anyone has even tried to meet him. His owners should not be made to feel unreasonable for noticing that something is wrong and asking for help. It is especially unacceptable from a clinic that specifically promotes low-stress and fear-free care. We will not return. I strongly hope management reviews the inaccurate statements about Buddy's medical history, the dismissive assumptions made about our home, and the way this entire appointment was handled. IF ANYONE NEEDS A VET FOR DOGS WHO GET NERVOUS AT THE VET ASPEN WOULD HONESTLY BE MY LAST CHOICE AND PROBABLY STILL WOULD'VE HAVE A BETTER CHANCE GETTING HIM ACTUALLY ASSESSED VIA TELEHEALTH (Which should tell you a lot!!)

Love this facility. Our pup is so excited to go every time we even get close. She starts whining…read morelike crazy. I've used it for both daycare and boarding and dog wash multiple times with nothing negative to say at all.

My pups have been loving this place so far. So many pluses to mention. Multiple outdoor spaces for…read morepups. They cap the daily head count for our 4-legged friends so it's not jam packed. There is one employee present for every 10 pups. My boys seem to love it and come home tired. We will be trying out boarding soon and I will provide an update then...

We can't thank you Dr Mull, Cruz and the staff at Peak Urgent care enough…read more Our dog got stitches on his paw last week but the stitches broke. It's a Sunday during Labor Day weekend. I read the reviews for this urgent care and the reviews are great. I love that we can sign up and wait at home. When it was time, they texted us to head over. It's so great and less traumatic for our pet. The staff is very friendly. We got checked in by Cruz he's very friendly and out my dog at ease. My dog sometimes doesn't do well with men. Dr. Josh Mull was so great. He also put our dog at ease. Gave us a treatment plan and an estimate. He re stitched our dogs paw and called when completed. Cruz was so detailed when I picked up my pup. Went over everything in very clear details. This is much appreciated. I would give this practice 20 out of 10. Thank you again.

On July 21, we had to bring our beloved Golden Retriever, Cooper, to Peak Pet Urgent Care. From the…read moremoment we arrived, the staff rushed out to help my husband bring Cooper inside on a gurney. Their compassion and kindness were evident immediately. We were faced with the heartbreaking decision to let our sweet boy go peacefully. Dr. Haitz and Montana were truly incredible. They treated Cooper with such dignity, gentleness, and love, and they showed our family so much compassion during the hardest moment we've ever experienced. Our hearts are broken, but we are so grateful for the care Cooper received. We even sent cookies to the staff because we know Cooper would have been grateful to every one of them for the kindness they showed him. We recommend Peak Pet Urgent Care with all my heart. In a world where compassion can sometimes feel hard to find, this team reminded us that there are still people who truly care. Thank you for helping our sweet Cooper cross the Rainbow Bridge with peace and love. We will never forget your kindness.

I want to give a big shout out to KC! Luis came into my…read morelife with an unknown past. He was a stray living on the streets and did not have much history with humans. I've had four other dogs and raised them, but he was my first rescue that wasn't food motivated. Zoom Room training has given my pup a change to socialize in a safe and controlled manner, learn some new tricks, and improve impulse control. We still have a long way to go but my pup has surprised me with how he's learned and his obedience training has made a positive impact on him.

I've been coming here for three years now because we needed at this point because more it's about…read morekeeping lurch, socialized, and having fun and challenging his intellect. He does really well he's tried almost every training course they have.

We were evacuated from the North Valleys. My neighbor had to rescue my dog, and I went to pick him…read moreup today. He was very stinky, and I needed to give him a bath. This place was awesome to us, and we were able to give him a bath and be on our way right away. I highly recommend this place.

This pet store is so adorable! They have everything you need to spoil your pet, as well as grooming…read moreand dog washing stations, all in the heart of the Village at Rancharrah, which is one of the best gathering places in Reno! We came to an Easter decorating event, complete with some light bites and bubbles, and had a wonderful time! They offer various events throughout the year, and donate to local pet organizations, which I love!

This is a dangerous spot for your wallet if you care about what goes on your body and are trying to…read morereduce your carbon foot print!! If you're tired of re-purchasing items for a single time use, the Waste Less shop makes it really easy to cut down on bulky packaging and re-using what you have. They even offer donated jars/ bottles so if you forget your own or want to try something, you only pay the cost of the product. I always enjoy going in on Tuesdays for refills on laundry detergent, shampoo, and body wash. (Tuesdays are 10% off for Tap Tuesday). Essential oils can be added for scent. They offers different products types like dry shampoo, sunscreen, deodorant, skincare, tinctures, tea, and some thrifted clothes for women and babies. Waste Less will also put on themed community swap events from time to time which is always very fun and nice to donate with purpose and to try new things for free. Whether you're starting to make the switch to more eco-friendly products or you're looking for more eco-conscious gift ideas, this is the place to go!

I enjoy stopping in here for shampoo and conditioner bars. The products themselves are very good…read morequality and last a good 4 months with washing my hair every other day. I also like their literal zero waste everything. It's a great place to go to get ideas on how to reduce waste and also fond reusable products that aren't always easily sourced. The price is a little high up front but when you think about how often you'll reuse items from the store it starts to make sense and ends up being cheaper in the long run. In addition the staff has always been very helpful and nice.

My dog broke her tibia and we went here for the entirety of her treatment! She was healed after…read moreroughly 3 months WITHOUT surgery. This isn't an option for everyone as I am a stay at home girlfriend so I was able to be with her all day long. Very affordable, reasonable and the staff is amazing. I am glad we came here! We had called around to multiple vet facilities in the area and ALL of them were nearly TRIPLE the price for the same kind of visits. For her surgery we were quoted nearly 10k at another vet clinic the surgeon here worked at. We could not afford that in any capacity at such a short notice(24hrs). The difference here is that the staff did not try to pressure us into the surgery. They let us come to the decision on our own(it WAS a hard decision as we want to give our animals the best care) and worked with us on what we could do! I wouldn't go any where else after this experience. 1000/10. All together, it was around 2k. We came in once a week, then eventually once every 2 weeks. Today she got her splint off! Yay! Thank you MVAH!!!

I recently took my dog to Mountain View Animal Hospital and had a mixed experience. The facility is…read moretucked away and it is beautiful, with lush landscaping and a peaceful outdoor setting. The calming environment helps reduce the stress of vet visits, and the breathtaking mountain views add to the serene atmosphere. Parking is easy and convenient. The first-time appointment costs $160 total, which felt a bit steep for the Reno area. It requires a $50 deposit to book the appointment, with the remaining $110 due on the day of the visit. New clients should also expect to wait a couple of months for a first-time appointment, depending on the veterinarian. The staff and nurses are incredibly sweet, welcoming, and professional. I enjoyed meeting Dr. Brown she seemed knowledgeable and caring, and she took plenty of time to address my concerns and answer my questions. During our first appointment, I was hoping for a more holistic approach to my dog's care, similar to the philosophy of Dr. Karen Becker (author of The Forever Dog). I was looking for guidance based on peer-reviewed studies around raw diets, nutrition, natural lifestyle choices, and all-natural prevention for longevity. Instead, after some initial discussion, the conversation quickly shifted to the standard recommendations for vaccines and flea/tick medications. I was a bit disappointed by that. After the appointment, I was referred to a local nutritionist and recommended for a dental cleaning. However, the estimate for dental cleaning, bloodwork, titer tests, and vaccines came to nearly $4,093.85, which shocked me. Because of the high cost, I decided to seek more budget-friendly and pragmatic options at another local veterinarian for vaccines and dental work, and I'll likely continue there to keep expenses manageable. The communication process also felt confusing and unnecessarily complicated at first. Everything is handled through text messages that link to the patient portal on their website. While the team usually responds the same day or within 24 hours for non-urgent messages, the back-and-forth and need to navigate the portal made simple tasks like scheduling the dental cleaning and receiving the diet recommendation -- feel frustrating. As someone who prefers more traditional, direct communication (such as a quick phone call), this system was challenging for me. Overall, it's a solid practice with great people and a lovely facility. It's luxury with a premium price for pet care. I especially appreciated the thoughtful welcome card they mailed to me with everyone's signature -- that was a nice personal touch. They could improve by streamlining their communication, offering more competitive pricing, and reducing wait times for new patients. I'd consider returning in the future with some hesitation, particularly if they can provide more reasonable rates and a stronger focus on holistic care in line with Dr. Karen Becker's philosophy in The Forever Dog. With an unlimited budget, I would happily go back.