We recently purchased many things (appliances and furniture) in preparation of moving to a new house. When our couch arrived it was too big to fit in the room. We went to the store with a plan to fix it, but were told that because the fabric was special order, we were stuck with it. While we were sitting there wondering what to do with a $3500 couch that we couldn't use, Craig Rosenberg said he would see what could be done. He was able to ensure we could return the couch (with a restocking fee) and use the credit for a new couch. He spent a lot of time showing us different options and setting it all up. We are so appreciative of Craig's kind heart and willingness to go above and beyond for the customer! read more

Nick made life easy, and flawless in the delivery! Cindy as always a TEN. Thanks for a delivery just 3 days after a snowbird return to a defrosted 20 year old Whirlpool. Replacement a 30 cu. ft. Kitchen Aid! Get the 7 year warranty! read more

I bought a leather couch set at RC Wilkes during Covid time. I normally would buy at Costco but they didn't have couches at that time. I took a chance and went to RC Willie's and really liked the couches. A year later I started seeing little pieces of rather missing in one side of chair. Here we are years later and it is getting bigger. So is it really leather? See pic! read more

RC Willey - Leather chair? - Furniture Stores Near Me - Reno, Nevada

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I used to love this place! I've been doing business with them more then 10 yrs....bedroom set 3 living room sets and kitchen appliances. On Dec 16th 2025 I was have a refrigerator delivered....I had spoke to the driver on the phone and asked him if he was told I needed my old one moved to the garage..he said no but he was going to do it. When Nathan got to my house he came with an attitude not what im used to with this business. He didn't like my water lines etc. He got his supervisor on the phone for some reason anyway his name is Robert C. Anyway he was on the phone when the driver suddenly threw a tantrum and said F ..this F...You Im f ing done. Then walked out I went to the door and said what's your problem I didn't say fu what makes you think that's ok? He then says "Shut your f-ing mouth!" And yes his Mgr was still on the phone with him .... that's all on my security camera with voice. Long story short I had the store pick up the refrigerator today that they left in my garage. Found out that the drivers that were at my house are out doing deliveries today. Nathan or his boss should have already been fired. And yes I spoke to GM that same day. I will never shop with them again. And yes I'm handling this situation with Corporate and beyond... read more

Wonderful service, we were greeted by a very nice lady and went straight back to clearance section! We were very happy using their wheelchair! Trevor helped us a lot but we eventually picked an new couch! David was supposed to help us with our exchange of our old couch, but Trevor took care of us! The new couch looks great and great value! The warranty is worth it! read more

RC Willey - We bought the couch version of this - Furniture Stores Near Me - Reno, Nevada

We ordered carpet in December from this store and because we had an unexpected very bad roof leak we had to cancel installation we paid $2286. As a deposit on the carpet, it's June now and we are now able to schedule our installation. We went to the store and looked again as it's been awhile since I've seen the carpet color etc. I picked a different color out of the same brand carpet and they will not credit me my deposit they are taking my $2286. Deposit ! Very bad business practice for such a large BERKSHIRE HATHAWAY CO! I feel they are justified with a charge of $500 or so For RESTOCK BUT NOT 1/4 of the total amount I paid! I will not do business with this place again and I hope Warren Buffet reads some of his reviews which I'm sure he does not but I DO HOPE other consumers read this and BEWARE OF THIS STORE! Helen L Tanner Tahoe Vista CA read more

Wow, it's been 10 yrs since my last review. Welp, my couch held up, and in fact, just sold it so the next person get continue to get good use from it. I've bought a new couch a week ago, and so far I'm loving it. I did get it from the clearance section, though technically it is a "bargain deal" not a clearance item. I did get the fabric protection that is good for 5 years. The sales guy did mention that if I don't use the protection, then I get a credit back for almost half the amount. So I was pretty excited about that (especially since I never used it on my old couch). The little snack shop inside is no longer a thing. well it's there, but it is always closed and doesn't look like they have any foods there to sell anymore. Shame, because I liked going there on lunch break for a quick bite to eat and to walk around gawking at all the lovely furniture I didn't need, lol. Oh one more thing.. Delivery is only $99 (at least for my item it was) and this cover all deliveries needed for a year!! So if I buy anything else and need it delivered, it's covered. Doesn't even need to be to the same address, just the same account. Worth noting that Clearance items are not eligible for delivery. you gotta truck that stuff home on your own ;) Update on the movies I used to buy all the time, that might be a thing of the past now that streaming is more popular. It's been a really long time since I've seen them post a new movie release on sale. Not sure they even carry dvds for sale anymore. read more

RC Willey really rolled out the red carpet for us. We came in to buy a twin mattress for our son and left feeling like we made the best decision possible--all thanks to the incredibly knowledgeable and friendly Mr. Kembe M. He made the whole process smooth, and we felt so confident in our purchase. To top it off, they had a free carne asada day going on while showing off the new grill--now that's how you turn mattress shopping with great value into a whole experience! Big thanks to Kembe and the RC Willey team. We'll definitely be back soon. #TeamRCWilley #GreatServiceGreatVibes #TeamRCWilley read more

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Our service from purchase to delivery has been a great experience without issues. As to the availability of what you may want that's dependent upon your choice and popularity of the product. Cost seems on point across the board prices are in line with the market. What's changed management or staff our just improved business practices my past issue with RC Willey are just that in the pasted. read more

Purchased a bedroom set that had to be built in "Ohio", according to the salesperson. I really liked it so I was willing to wait a couple of months. I had a bad experience with the last dresser that I ordered from here and really wanted this set to be checked by them before it was delivered to me. The set was delivered an one of the dresser drawers would not close properly. It took some time for the part to come in and when it did, it was the wrong part. The part is in but they wanted to send someone out between 4:45 and 6:45. That's too late. If you have to cancel you cannot reschedule at the same time, you have to wait. It's so dumb. read more

RC Willey needs to re-evaluate the businesses they use/subcontract their carpet installation. The company Willey sent for my carpet's original installation and today's repair of that same installation lacks in customer service. I was told yesterday by a Willey flooring rep that my carpet repair window was 8-10 a.m. At 10:35 I called Willey wondering when the carpet crew was arriving. After Willey called the crew, I received a callback telling me they would be arriving between 1-2 pm. This was going to be 5 to 3 hours later than originally promised AND no one, NOT WILLEY NOR THE INSTALLERS called to notify me. I had to call. This same thing happened when the carpet was originally installed. Not to mention, the carpet installers are making this return trip for poor installation (see photos). An unacceptable show of customer service and respect for a customer's time by RC Willey and their subcontractor. read more

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When it comes to furniture, electronics or appliances under one roof, RC Willey is your go to place. They are located in South Reno east of the I-580 freeway at the Damonte Way exit. Their sales staff is over the top friendly & never pushy. They have a huge close-out section for even better values/low prices. The quality of the available & stocked items is excellent. RC Willey's handles their own deliveries. They make everything, including financing, easy & quick. read more

On time. Assembly was efficient & quick. He was well mannered. Their delivery plan is worth it to have. read more

We dropped by at RC Wiley in search for extra dining chairs and upon walking in the store, we were warmly greeted at the door. We walked directly to the back where they had the clearance section and all the employees that worked back there were super nice. We found a couple of spare dining chairs we liked, paid for them and were instructed to back around to pick them up. Before leaving the store, the nice lady who initially greeted us in, gave us a cookie each on the way out. read more

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Our experience at RC Willey was delightful. We were greeted at the door and pointed in the right direction. Julie and Ty helped us find the perfect recliner for my elderly mother-in-law. They listened carefully to what she was looking for, she was walking with a cane and they didn't make her go back-and-forth all over the store like at Ashley furniture. They understood our budget and found us the perfect chair. It was currently out of stock, but they were able to look at incoming orders and guarantee delivery that worked for us. Plus they applied a $100 coupon. Julie's customer service was really exceptional and I would highly recommend if you visit the store ask for her (and Ty who she was training) Can't wait to get the new recliner! read more

Let me just start by saying Dekembe was amazing from start to finish. Before we knew it, we were on the way to the cashier's and on our way. I hate shopping for furniture ect, but this young man made it painless. They were running a special and we got a deal on what we were looking at. He didn't try and stray us in any direction or upsell like a used car sales man. He showed us all available models for what we were looking for and it was delivered the before the end of the week. For an additional fee they will build it for you too! That's the best for busy less patient individuals like myself. R.C. Willey knows how to keep a customer for life. Thanks for the "Thank you" note! See you in the future. read more

RC Willey - Furniture Stores Near Me - Reno, Nevada

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Sales Staff was great as always The problem is with Casher stall, & Manager on call New Years Day on Jan 1 2026 For a Christian Based Company, they were very Rude & Disrespectful. The Casher talked over my Wife, and the On call Manager when called for was just a Rude, Speaking & Smirking while talking to us. After 20+ years of doing business with RC Wiley, I would not recommend the Reno Nv Store to anyone read more

Thought I would share photos from my previous review on recent flooring install! And when I complained to Lucella who sold us the flooring...said this was ok- it meets factory standards!!! Umm how would she like this flooring in her kitchen!!! Did I mention we are now paying someone to fix Martins work!!! I wish I had read RC Willeys negative reviews before buying flooring from them!! read more

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Beware - these salespeople will promise you anything to make a sale. We bought seven thousand dollars worth of new bedroom furniture with the promise they would haul away the old box springs and mattress. On delivery, the driver said we can't take the mattress it has a stain on it so I took stain remover and removed the stain but then he said he had to leave because he had other deliveries. The sales person affirmed they would remove the old mattress several times and at no time did he/she mention anything about not being able to haul it away if any stains were present. Now I'm stuck with a Calif. King mattress taking up space in my garage. Why is it that once they receive all of their money (we paid cash) they renig on their sales promises? Bad enough that they failed to deliver ALL of our purchase and left some at the warehouse because the driver failed to put it on the truck. We seem to have reached the point where there is NO honesty among the sales staff. I placed a call to Customer Service who proceeded with their standard message regarding a stain. I advised them the stain had been removed to which he/she replied they would not return to pick the mattress up. I am really tired of the lies and deception coming from sales people who are working on commission and can't wait to get you out the door so they can move on to the next customer. These people make used car salesmen look good. read more

I was recently blocked in by RC delivery team when I asked if they can move so I can leave they became confrontational and aggressive. I will never buy anything from them or use their delivery service. They then proceeded to call my my service guy and made up many different lies about me. They even used age discrimination against me. read more

Great customer service from the purchase to delivery! I was kept aware of the delivery time with a text, right on time as promised. The 2 delivery guys were so pleasant and had the sectional where I wanted it, in no time at all. This is why 90% of my house is from RC Willey. read more

Is zero stars an option? Never, under any circumstance use this company for floor installation. This is a nightmare. R Willey did measurements on my job for flooring which included 2 staircases and ordered the material. They delivered the material 12 days before the install and the order was 3 boxes short. I asked the salesperson if they could get it in so the job could be finished on time and she asked me if I would like to delay the install, never offering to expedite the material (first sign of trouble). On install day (still short of material) their flooring subcontractor came in, did the demo to rip up all the existing carpet and baseboards. The installer prepped the stairs for the tread install by building up the front of the stairs will plywood and adding a white riser. About 2 hours later he informed me that the stair treads were not wide enough for the stairs and there would be a gap on either side of my lower set of stairs, or we could wait to get more material and have a seam on every stair. This issue was apparently not communicated in advance because the flooring people at RC Willey did not know the product well enough to understand that the measurement included extensions on each side which are cut off it the edge of the stairs is not exposed so they thought it would fit and it doesn't. I asked the installer to call RC Willey to get clarification and direction which he did not do, and instead bullied me into accepting the adding trim to the wall solution. After about another 2 hours, the installer called me to come so he could discuss another issue. This time he explained that the stair treads were not deep/wide enough to reach the back of the rough stair tread leaving a gap at the back. We discussed that the rough tread was still overhanging the wood he added and that the rough stair tread was uneven at the front. I asked if he could cut off the excess, and he said no, they would have to add more trim to the back of the stairs. I really want a clean look so was very unhappy with that suggestion and told him to get samples so that i could see what it looked like. On the second day of the install I returned to check on progress and was very unhappy with the look of the stairs with the baseboard zig-zagging up the stairs and told him we really needed to do a solid skirt on the sides and asked if he had samples of the other trim he wanted to add to the back. He did not have samples. A bit later, I spoke to the salesperson at RC Willey, who thought the tread material was 50" wide and should have fit (the installer didn't call her the previous day). She said she would talk to her manager and I should send pictures and an email describing the problems (which I did). Shortly after this, the installer cleaned up and left saying they had called him back to the store. The next day the manager from RC Willey called me and said the salesperson had told him to give me a call. I asked him if he had seen my emails and pictures. He said yes. And then seemed to be waiting for me to say something while I was waiting for him to tell me how they were going to solve the problem. We discussed that the material didn't fit and that i was not informed in advance despite the fact that they should have known the material was not wide enough. I told him that I was not happy with the way the baseboard zigzagging up the wall looked and that I wanted a skirt with a straight line (which I had stated in my email). He said that I would need to get a carpenter to do it. I said OK, then reimburse me for putting in the stair skirt, and he said they wouldn't do that. I said OK, then reimburse me for what you will spend to have the base put in, and he said they wouldn't do that either. So I told him that they were not taking responsibility for the problem they created. We then discussed the gaps at the back and he said the trim piece was the only solution. I told him I did not want additional trim at the back of the stairs, that it was going to look like a band-aid on a screw up. If I had been informed and agreed to this in advance, this would be ok, but that this was going to look like someone screwed up. (I used a stronger word). He said we were done talking and hung up on me. I have left a message for the GM, but unless you want a nightmare and to have your house torn up and not put back together the week before Thanksgiving. read more

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Extremely disappointed in RC Willey's customer service and accountability! We have been loyal RC Willey customers for years -- we recently redid our entire kitchen with GE Café appliances from RC Willey and even outfitted our rental home through them. Unfortunately, this most recent experience with their appliance department has been an absolute nightmare. A couple months after receiving our new LG dryer, it started making a loud rattling noise. RC Willey told me it was past their 30-day window and that I needed to contact LG directly. LG sent out a technician, ordered parts, and replaced a part. Within a very short time, the rattling returned. LG sent another technician, who told me outright that I had a "lemon" and there was nothing more they could do. He specifically advised me to contact RC Willey for resolution. When I did, RC Willey told me the exact opposite -- that I should never have gone through LG and that they should have handled all service requests to maintain the proper paper trail. I sent all repair invoices and notes, thinking they would finally take care of it. Weeks went by with no response. When I followed up, I was simply told again to "contact LG." At this point, I've been bounced back and forth between RC Willey and LG for months while the dryer still rattles and no one takes ownership. Their representative, Erin, initially seemed helpful but has since stopped responding altogether. For a company that promotes great service and prides itself on "taking care of their customers," RC Willey has completely dropped the ball. It shouldn't take endless emails, service calls, and frustration to get a clear answer or even basic follow-through. RC Willey, you've lost my confidence -- and likely my future business -- over a situation that could have been handled easily with some accountability and genuine customer care. read more

A 25 year customer and now this place has reached unacceptable for my business. I purchaaed a Megan Tinsmith reclining couch and within the first month they had to replace it due to under fabric tearing by elect cords. The replacement had to be repaired as the recline unit was bent making the seat lean to the left. Now it may be leaning again, really poor quality, wanted to return and buy a better quality unit but they said no. It is less than a year old Now my most receNt experience with flooring, carpet said $75 per room to move furniture bait and switch actual quote $250 master bedroom stating my 5 piece headboard cabinet had to be unbolted and reassembled, nothing is bolted and the adjustable bed frame is free standing motion which they don't move, crazy bought at RCW and delivered by them but they can't move it, what a joke I could move it myself but at almost 80 not doing it. I would use caution if thinking about flooring from RCW. read more

Delivery was prompt. People were friendly and were anxious to please. Very satisfied with the whole purchasing process.

Second time after a 5 year ban. They got it back together from the fumble and did great!

The delivery was great, quick, efficient and complete. The 4 stars is because I wished they checked our new range for level. To be honest I'm not even sure if it's adjustable. read more

RC Willey - Not level :( - Furniture Stores Near Me - Reno, Nevada

To be brief. I had a problem with a piece of furniture that wasn't delivered and once I spoke with Anastacia in customer service in Reno they rallied to fix it! They didn't have to, but they did which wins my trust and my business every day of the week !!! read more

Best experience ever! Huge thanks to Kevin for helping me find the perfect fridge, he was patient with all my questions (and my pickiness with appliances, lol). His manager Eddie jumped in too, and between the two of them my fridge will be delivered to me in no time. And shoutout to the sweet lady at the front (I think Norma?) who actually remembered me when I came back a few hours later still debating the fridge. Wish Walmart greeters were this nice! read more

Had a great experience. Big selection, knowledgeable people, quick delivery.​ Microwave and Oven are very nice.

I have to express only frustration and disappointment with the flooring and installation services provided by RC Willey. Based on our experience, I strongly urge others to stay clear of RC Willey's flooring department. We were also told by the flooring manager that some gaps are considered "acceptable." This was never mentioned during the sales process. In fact, before purchasing, we were reassured that if the flooring was installed correctly, gapping would not be an issue. We also interviewed other flooring companies prior to choosing RC Willey, and they said the exact same thing: properly installed flooring should not gap. That reassurance played a major role in our decision to go with RC Willey--yet here we are, just a few months later, with ongoing gaps and damage. Had we been made aware of the potential issues with laminate, we would have selected a different flooring product. We were sold on the promise of a "2-Year Happiness Guarantee," which supposedly ensures that any flooring issues will be addressed. In reality, that guarantee only means the same installation crew--regardless of performance--will be sent out repeatedly, even if they cause more damage or ignore work orders. Here is a breakdown of our experience: * First Visit: I mentioned early plank separation. The crew told me "it's fine, it won't separate." That turned out to be false. * Second Visit: When large gaps formed, the same crew returned. They hammered planks back together, damaging and chipping several in the process. They caulked over the damage and moved our bed and rug to hide it. The store manager admitted this would be a fireable offense "if it happened." It did--but the same crew was sent back anyway. * Third Visit: This visit was directed by the flooring manager after inspecting our home himself. He noted an uneven subfloor that needed to be leveled to prevent future gapping. That work was noted on the order but not completed. The flooring crew said the gap was fine and put caulking in it. * Now, going to have to be a Fourth Visit: After taking a week to cool off, we found yet another chip--this one from the second visit. The areas that the flooring crew refused to fix on the third round. The issues just keep building. In addition, every time this crew comes out, they wear their shoes inside, walking across our carpets and leaving black scuff marks on our walls and baseboards. Normally, I wouldn't complain about something like that--but when we're already dealing with poor workmanship and lack of accountability, having to scrub our baseboards and walls after every visit is just one more burden. It's careless and disrespectful. To make matters worse, the store manager asked me to write an email outlining all my concerns, which I did--two weeks ago. I've received no response. I also noted issues on the most recent work order, and again, no one has followed up. RC Willey already got our money--$8,000 later--and now they no longer care about customer service. We also have other areas with minor separation that "don't qualify" for repair yet because it "meets factory standards". But we know eventually those areas will separate--and we'll have to start this process all over again. All of this has happened since the flooring was installed--just a few months ago, at the end of February. It has been an exhausting, ongoing problem that should have been resolved properly the first time. We are a busy household with children. We should not have to keep rearranging our home and our schedules to repeatedly deal with the same problems caused by the same crew. We are not being treated fairly, and this is no longer just about fixing flooring--it's about accountability and respect for your customers' time, money, and homes. It's unacceptable that, after three visits, there are still issues that remain unresolved--and we still aren't being offered a new team to handle the repairs. We are exhausted by this never-ending process. We're not being unreasonable--we simply want what we paid for: a floor that was installed correctly and treated with care. Given the time, stress, and damage caused, we are requesting the following: 1. A different, qualified flooring crew and third party company be assigned to fix all outstanding issues--not the current one. 2. That all damaged flooring and qualified gaps, including the area with the uneven subfloor and all separation, be addressed properly and fully. 3. A partial refund or discount to compensate for the damage, repeated disruptions, stress, and lack of resolution. We entered this transaction in good faith. RC Willey needs to demonstrate the same integrity and follow through--because right now, that "2-Year Happiness Guarantee" means nothing. I am attaching just some of the many photos for all to see. read more

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Everything went great from the start. Our sales associate was amazing, knowledgeable and patient . He showed us at least 20 different refrigerators and explained all the pros and cons of each. He never made us feel like we were taking up to much of his time even though we were back and forth on a few of them. Financing was a breeze and again no pressure. Set up a delivery date and man this was the best part. We were notified 24 hours in advance of the delivery window and the day of of was sent an email to track where my delivery was in the schedule and then notified about 30 minutes out that they were on there way. The guys showed up on time and were very nice and professional and speedy. Took my old refrigerator out brought in the new and hooked it up and once again went over the features and cleaned up and left. 2000% satisfied. Great jo read more

RC Willey - The new refrigerator - Furniture Stores Near Me - Reno, Nevada

This review is for the wonderful experience my husband and I have had with Jen Holman. We're remodeling our home and have been working with Jen on the flooring piece of our project. Jen is FABULOUS to work with, extremely professional, customer service star and very, very knowledgeable with all aspects of flooring, that which is carried by RCW and the way products are made. She has been very responsible to our requests, follows up as promised and works to ensure she is on top of all aspects of the project. We're working through samples, colors and what is right for us. I plan to update as we move forward. RCW management, you are EXTREMELY lucky to have Jen. Many thanks, Robin and Don Evans - July 2025 read more

Quality/Quantity - Huge furniture store! Shopping for a new king bed for my daughter. But while we were here, she also looked at other furniture, appliances, etc. Also available are electronics, flooring, and a clearance section. Atmosphere - Happy holidays. Free santa pictures, free $25 off coupon & soccer ball with a free santa picture. Live music today, I am told that this is a first...? Plenty of free parking. Open 6 days a week, 10am to 7pm; closed Sunday. Service - Excellent, 5 stars!! Plenty of team members, commission based, so very focused on service. Interest free store credit. Check the website for available rebates, outlet items, coupons, etc. Price - Above average, expensive; but that is the cost for service. Owner Comment - Congrats on your success since 1932 with your 10 locations. 1995 - Acquired by Berkshire Hathaway. read more

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Floor pieces in kitchen are shifting as the boards were cut too short. Awful install. read more

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I went into my local RC Willey to submit a warranty issue on my refrigerator. I waited 5 minutes at customer service (only 1 person working the desk) only not to be greeted. The person was not friendly and treated me as an annoyance rather than a loyal customer of 14 years. I asked to have someone else assist. A person named Gabe took over and helped me in right away. Because of him I give 3 stars. :) read more

Bought several pieces of furniture over the years. We have a leather recliner that we purchased 3 years ago. There is a faded spot on it and they have come out 2 x still won't cover it although we bought warranty. They wouldn't return calls for weeks now AC adapter broken with recliner 1/2 up. Called still no return call. I will NEVER do business with them again. Customer service horrible and company clearly doesn't stand behind product. read more

RC Willey - Faded spot and broken AC adapter with recliner 1/2 up - Furniture Stores Near Me - Reno, Nevada

A great place for furniture, appliances, TVs, indoor or outdoor furniture, and BBQ items. This store has a large variety of items. You are almost always greeted by an employee. Oftentimes, they have wonderful sales with rebates on multiple items. Sometimes you can double up and do both a sale and a rebate. Always look up reviews and coupons or rebates on items you are thinking about purchasing. read more

Having never lived in a place with an RC Willey, it is a bit overwhelming. In addition to furniture, they have carpet, flooring, electronics (TVs, sound systems, computers, printers, gadgets), appliances, and even pinball machines. When looking at carpeting, I was welcomed quickly and had great service. However, when walking around other areas, the service was questionable. I was interested in a massage chair, but no one came by for over 10 minutes, so I moved on and ended up leaving. read more

Wow RC Willey...Thank you to Julie & Oscar for giving me a Five Star Delivery experience. read more

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