Do NOT try to call them, it's a waste of time. They never pickup the phone. I tried calling ~7-8…read moretimes over the course of 2 days to try to ask a simple question regarding my rental and they never picked up

DO NOT RENT AT THIS LOCATION. The most horrible customer service…read more The Manager Associate Liam Loubser has NO answers to any of your questions. I was promised a shuttle service drop off after returning the car but when I got to the rental location, neither Liam nor the shuttle driver was present. Finally I had to Uber home without any charges coverage by Hertz. It doesn't seem like the manager Matthew cares much about what goes on with the employees either as both Liam and shuttle driver left early even though the location is supposed to be open until 5. A third guy was the only person was present when I dropped off the car who called Liam to say "I got a really mad customer here" right in front of me. As if I was being unreasonable. Is this the way to talk to people???!These guys all need a lesson in customer service 101. They even charged me for additional authorized driver even though it is free for Gold members. Nowhere on the website does it mention that a minimum of 3 rentals with the Gold membership is required. So scammy. Now about the car, they had very basic models without the common features found in any 2022 car. No CarPlay or Android auto which is built in feature for most rentals from other companies like National. Save yourself the trouble and get a rental with another company.

This place is the fucking worst! The staff never answers the phone! The staff who work there is…read moreextremely unprofessional. And they take your payment a week before is due.

Austin was very respectful & helpful with me. However, I brought my vehicle in for a brake check,…read moreac update and tire rotation. Austin informed me he tried to do a check on my car re: accident. I had purchased my car & knew there had been a minor accident/repair before I had bought it. NOT slavaged. I bought it from a Carmax. Essentially, I was refused any service & encouraged to take my car to a body shop/mechanic for any repairs. Really? Tire rotation/ac check? ‍ I've never had a mechanic refuse a repair on any of my vehicles & I'm 64 & have owned 6 vehicles in my life. Just odd...

The techs here are amazing! Very speedy diagnosis for my vehicle and it was fixed the next day…read more(next day fix due to my own schedule). The staff is super friendly and honest. Forget about going to the dealership for anything. They will be my go-to for everything now!

Totally happy with this business. Perfect results with honest people…read more After three bad paint job experiences, I was very hesitant to try again. I got seven estimates and none felt credible--I was ready to give up. Then I met Javier at Qualitek. I knew right away he was the real deal. His setup and confidence stood out, and I trusted him without needing a written contract. One week later, my truck was finished--absolutely perfect. The quality exceeded my expectations, and the price was exactly what he quoted. No surprises. Honest, skilled, and reliable. Highly recommended.

Cannot thank the guys at Qualitek enough. I am so happy to have my car back, but in a state that I…read moreforgot was even possible. My car looks better than it has in years, no exaggeration. Their team will set a reasonable turnaround, and not hold your car hostage for months while they extend deadlines. They somehow make feeling like having a car you've owned for a decade feel like you just stepped out of the lot of a dealership with new keys.

IF was up to me THERE WOULD BE NO STARS!…read more Very disappointed with my experience at Texas Auto Center. I have made my payments as agreed and contacted them before my payment was due because I was trying to change my payment schedule after being told by the finance team that after six months I could make one payment per month instead of bi-weekly. When I tried to do that, I was given a completely different answer. I was told the first month "does not count," that I would have to rewrite my contract, and that my payment would be around $780/month. None of this was explained to me when I purchased the vehicle or provided to me in writing. Instead of taking responsibility and helping resolve the issue, I was passed between departments while I was at work trying to get answers. My vehicle was even disabled while I was actively trying to communicate and resolve the situation. Customers should not have to chase down important financing information after the fact. Clear communication and accountability matter. I hope management takes this seriously and improves how they handle customers. please do NOT Waste your time there I had issues as of day one request to take it back the next day.

horrible place to get a vehicle!! customer service sucks…read moreand finance department is horrible very rude and in pathetic they don't listen well and don't care. They don't call back when they say they will they give you the run around and supervisor Guillermo horrible doesn't care and very unprofessional he needs more training to deal with customers and being a supervisor he talks when you talk doesn't hear you and lies about calling you. I do pay my vehicle and even if I need an extension I pay it or ask for help on date they treated me horribly he shouldn't be a supervisor at all!!!!! don't buy from here ever I am a second round customer so I don't know what happened to the staff and the change is different very bad experience this time around!

I was rear ended by a person with integrity. The insurance company , Gainsco was very prompt and…read moreprofessional. But to my greater delight ,Jonathan at Throtl Autoworks was very professional, knowledgeable, and step by step provided me with assurance, rental car, and above and beyond work and service

Great service and attention to detail! I needed suspension work on my Subaru and they did the work…read morein no time. Will be definitely be back if I need another repair.

Dane and the fellas at Dr. Beemer on South First are top notch…read more Great customer service. Friendly, attentive and willing to go the extra mile. I recently had an issue that was quite a head scratcher. These guys do not quit until it is right and the customer is satisfied. If you are looking for quality repairs and excellent customer service, look no further. Thank you!

The problem with Dr. Beemer is that it's still coasting on the reputation built by the previous…read moreowners. They earned trust, and people (myself included) remember that. Unfortunately, the current experience doesn't feel like the same level of honesty, knowledge, or customer care. It feels like the business is running on yesterday's good reviews while trying to figure out how to recreate the magic. The vibe has shifted from "we know BMWs and we'll take care of you" to "let's see what happens and hope nobody asks too many questions." When you're dealing with a car trust is everything. The reputation and the reality don't match anymore. Besides that, they do not cost any less than the dealership who is more likely to get the issue right the first time and provide you with a loaner car.

The team here helped me navigate an insurance/warranty issue. Their expertise helped me to choose…read morethe right path forward and the team was honest and forward about any issues that arose. I would say the strong point here is in the service and support from the team to give customers a great product. I brought in an X5, and they were very informative on all the specifics. Any euro car I own will be stopping by here for full inspections moving forward!

Great experience. From beginning to end, the communication kept me abreast of progress every step…read moreof the way. I came to have a stubborn oil leak diagnosed and they knocked out the dye diag in a matter of hours. The expertise here is second to none, and I appreciate how upfront they are about pricing for current and future recommended services. Thanks, Eurofed!

They're dishonest in advertising, so they're very likely to be dishonest is other aspects of the…read moredeal. Stay away. They advertise cars as for sale by owner, and then craft deceptive ads deliberately intended to make it appear that the seller is an individual, and even going so far as to post photos of their vehicles in residential driveways and using phrases like "I'm selling my car." Deceptive practice! How else do they deceive people?

This place is a total lie. I called a few weeks ago inquiring about a vehicle they had, the sales…read moremanager, Brian said that the vehicle was in the shop, and that I would be the first person to be notified when it comes back on their lot. I called today, 2/9/23 and spoke to Brian to see if the vehicle was back and that I never received a call. He said that it was sold and that someone paid cash for it. So, basically, if you call inquiring about a vehicle that they may or may not have, Brian will tell you he'll give you a call, but then, sell it to someone else. Awesome. What a great way to run a business! You will be lied to you.

Appreciate the speedy and friendly service from the staff at this location! I received quotes down…read morethe road at dealerships for some service, and these guys did it for less than half! Walked in for a quote, had it locked in for 30 days, and was able to head home to make a reservation online at my convenience. Plenty of availability, so getting back in was super easy. It's a no frills spot though, so don't expect amenities outside of some bottled water while you want. Recommend bringing a book or something to keep you occupied if you're planning to wait!

Had a flat in my car. Took in the wheel and tire for them to check and see if it could be repaired…read more Got a call a few hours later with the bad news I needed a new tire. Got a quality replacement without breaking the bank. Since this was not my everyday drive, it was nice they offered a less expensive option for me. Money well spent.