Reservations were made a month ago..we arrive at the location to be told they dont have the car…read morethey had reserved for us they only have a hatchback which barely fit our luggage...we are traveling from White River Junction VT to NYC stuck in this cramped little car for the seven hours it will take to get to our destination.. Thanks Enterprise... never again!

Excellent service picking up a rental for insurance direct bill. Prompt, friendly and hassle free…read more I picked up a car on a busy Monday morning and had exceptional service.

I dealt with two ladies between setting up the reservation and picking up/dropping it off. They…read morewere both exceptional!! I love when an interaction can go so smoothly, and the service be so great! We rented a large van for a girls day, and will 100% go through Avis every time we plan this in the future!

I needed to get back to Boston (had driven up to the area with a friend) and refused to take the…read morebus; while one-way rentals are expensive, sometimes you just need to do it. I made the reservation in advance online, needed to change the details for pick-up date/time a couple of times, but all was well when I picked up the car. I picked it up on August 11th, I believe the woman working is named Kathy? Things were a little hectic for her, she was by herself and someone had quit that morning, but she had the keys for me in just a couple of minutes and told me exactly how much gas to buy before returning it so that I would have the same amount of gas in the tank at return. It's unlikely I would need a car here again, but if I did I would definitely be back to Avis

Renting a car tends to be a soul-sucking experience. They've got you over a barrel and no one is…read moreexcited about it. This was a shockingly quick and pleasant experience, and the sales associate (damn, I wish I could remember his name - Donald?) was friendly, helpful and streamlined the whole process. The first car that was designated to me didn't start - which was mildly concerning - but it was easy to switch and the one we ended up driving held up excellently. High fives all around. OH! And my favorite part: the sign indicating that "Excessive pet hair in your rental will incur additional cleaning fees." Apparently they are the only Thrifty location with that sign, ha! Would have hated to be the one to clean the car that made that sign necessary.

I purchased a 2018 Tacoma TRD Off-Road from White River Toyota in January, 2018. Alexis Secore was…read moremy Sales Consultant. I did my homework and started my vehicle hunt two weeks before my purchase. I visited five different dealerships on-line comparing vehicles and prices in both NH and VT. I received a great price offer from a dealer in NH and I was pretty sure I was going to purchase that vehicle but I thought I would try White River to see what they could offer. After a quick and easy volley of emails and one or two telephone calls I made an appointment to meet With Alexis. It's great when you get what you want for a price that you believe is reasonable. There were no gimmicks or hidden surprises. Alexis made it easy. So, thank you Alexis and thank you White River Toyota. I got a great vehicle for a great price and the time between my initial visit and when I drove the vehicle off the lot was minimal. I basically purchased my vehicle on a hand-held device!

I contacted the office to book an appointment and requested a full maintenance service. The final…read morecost wasn't discussed, and I didn't try to negotiate it or bargaining. On the day of the appointment, my car wasn't fully serviced when I picked it up. I still don't know why many of the requested services were skipped--I was only given a final sheet listing a few completed items. Was the shop busy that day? Do you usually assume that customers want to pay as little as possible? Or did someone just decide by appearance that I wouldn't be able to afford the full service? (I'm a proud Native American, by the way.) Or were some of those services considered unnecessary at the time? Overall--I'm still gonna wonder, why? I didn't report or argue about it at the office afterward. I was on medical leave at the time and dealing with a lot of pain, so I didn't have the energy to handle the inconvenience on top of everything else. Despite this, the shop still did a good job--my car drives noticeably smoother after this partially disappointing service. (I can only imagine how great it could have been if the full maintenance had been completed.) I've been loyal to Toyota for a long time in my homeCountry, but honestly, this first maintenance experience has completely ruined my US-Toyota impression. It added up to my very first experience with this same branch, where I waited months to receive the spare key included in my car purchase. No one contacted me for months, and when I finally reached out, the office said they had simply "forgotten" to cut it.

I recently rented a special order vehicle (8 passenger SUV w/ 4 WheelDrive) from this office in…read moreadvance of the need to insure getting it. The cost of this 1 week rental was almost $800.00, you would expect a great condition clean vehicle especially with a week advanced rental notice. My experience was horrible!! Upon pickup of the vehicle during inspection it stunk of mildew and cigarettes and was filthy inside. We requested it to be cleaned again, 30 or so minutes later it was like nothing had been done. It still smelled and had sticky spills and dirt everywhere, even fast food containers we found after the 2nd cleaning. Due to time constraints i was forced to take it. After 2hrs of my own time cleaning the vehicle, it was in satisfactory interior condition. The vehicle also shook heavily on the highway. Upon returning the vehicle I called Thrifty corporate with my dissatisfaction, only to be told they don't guarantee clean vehicles, just that if you break down they will help you. Their way to brush me off was a $50 credit off my next rental( like that would happen) or $25 cash value. Had this not be a time sensitive situation there is NO way that I would have taken possession of the vehicle for rental. I will never use this company again!

Horrible staff, nickel and dime you for everything, make false promises about return details that…read morethey don't keep. Would recommend other locations

2nd time have gone to pick up reserved vehicle only to be told there is none available, this time…read morewas lied to saying they left a voice-mail; however no voice-mail was left. Extremely disappointing when you are dropped off and have to stand in the pouring rain for someone to come get you.

What a terrible experience - I rent a car weekly for work and just for the first time ever had to…read morewalk out without a car. I'm an executive level with National and was offered a Nissan Versa. I declined that and was told all other SUVs were rented. The women was incredibly rude and started off our interaction by yelling and shouting all of her questions. It was weird to say the least and she didn't care whatsoever that I wasn't going to buy her load of garbage.

what was to be charged was 155.00 for 2 hours I was charged 469.00. Beware of this one they tell…read moreyou there's a 200.00 deposit but they lie