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    Enterprise Rent-A-Car

    3.2 (33 reviews)
    Open 8:00 am - 6:00 pm
    Updated 2 weeks ago

    Enterprise Rent-A-Car Photos

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    7 years ago

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    2 months ago

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    3 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    7 years ago

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    7 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    9 years ago

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    Enterprise R.

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    6 years ago

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    7 years ago

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    17 years ago

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    12 years ago

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    6 years ago

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    10 years ago

    These guys get 5 stars for taking my misbegotten rental back without any hassles. Friendly service.

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    11 years ago

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    Enterprise R.

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    10 years ago

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    10 years ago

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    8 years ago

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    11 years ago

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    11 years ago

    I apologize, my previous review was meant for Enterprise not Avis... Do not give Avis tour Credit Card EVER, That is all !!!

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    9 years ago

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    12 years ago

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    11 years ago

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    12 years ago

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    11 years ago

    Great experience renting a car. Simple. expedited, good value and lots of follow up.

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    10 years ago

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    10 years ago

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    10 years ago

    I rented a min van. I have rented there before several times. The staff is excellent. They were helpful and friendly and quick.

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    11 years ago

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    The team there gave me a couple of options and even wrote the directions on the map to help me get there.

    Mentioned in 3 reviews

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    Hertz Rent A Car - The hour long line you wait in to be told it will be another hour for a car to be ready.

    Hertz Rent A Car

    1.6(203 reviews)
    0.9 mi

    Pretty bad pick-up experience here…read more What should've been quick took over an hour. I got a text that I could check-out online and skip the line - so, when we arrived we saw a sign that said if you're Hertz rewards to go downstairs (via elevator) to their window - which we did. I was then told that if you use the text it takes you out of their system and I had to go back upstairs. So, we had to take the elevator again and when we got up there, now there were 5 people in line. When I got up to the counter, I was told I should be able to go downstairs and they'd take care of me. I refused and so then they "upgraded" me complementary and I ended up with a HUGE SUV which is not what I wanted to drive around (gas and also parking issues) so I had to go back to the window and ask them to put me in the rental I actually booked. It took over an hour - as mentioned - and it was stressful and not at all the Hertz experience I'm used to. If this location doesn't offer the text check-out then they should notify Hertz to discontinue that for people picking up here. Drop-off was a bit easier and went smoother than expected - I showed up earlier expecting it to not be fast but it was like other airports and it is nice that it's so close to the ticketing area (directly across the street).

    This is the second time I've attempted to use hertz. Back in the fall I rented a vehicle from the…read moreBuffalo airport Genesee Street location and it was a disaster! This was for a 3 week trip.The vehicle was filthy and smelled like a garbage truck. I needed to bring it to Delta Sonic first before I could use it. During the trip, several things went wrong with the vehicle in regards to the navigation system and other electronic issues, causing me to lose valuable time during my trip. Nothing was done to rectify the issues. Now this time, I just got off the phone after attempting to rent a vehicle from them for one day, from the orchard Park location. The guy who answered the phone was extremely rude and nasty towards me. I attempted to call corporate, but could only get ahold of a robot who doesn't accept complaints. I can guarantee that I will never attempt to use this terrible company in the future, and will be leaving this review on every review platform that I can find. Horrible company with horrible service.

    Photos
    Hertz Rent A Car - Long line.

    Long line.

    Hertz Rent A Car
    Hertz Rent A Car - Hertz Counter at the airport.  Notice the sign for Gold members.

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    Hertz Counter at the airport. Notice the sign for Gold members.

    Budget Rent a Car - The unending line!!!!!

    Budget Rent a Car

    1.3(120 reviews)
    0.9 mi

    Have been renting from them for over a year. Cars' interiors are consistently filthy, like…read moredisgusting. Check-in is easy and the check-in staff are always pleasant. Returning the car is another story altogether. Have been overcharged, charged for gas even when returning with a full tank, personnel non-existent. At least they are consistent . Spend a few dollars more and rent elsewhere.

    WHAT A SCAM OF A COMPANY. The workers here are cheats, who must be working under a corporate…read moreincentivisation program to wring as much money out of customers as possible. This feels very much like what Wells Fargo was caught doing. I was with my senior father when he asked for NO insurance. Signed a contract that (we thought) said NO insurance. They didn't give us a copy of the contract when we left, which we should have asked for but my father and I were so jet lagged from our red-eye that we just wanted to get in the car and leave. When the trip was over, we were charged insurance and Budget said that we signed for it, without giving us proof of the contract. We also discovered that they didn't give us a full tank of gas. It was at 1/4 tank. Like we said, we left the space already before we realized it, but immediately took pictures of the gas tank and odometer, like 5 minutes from the airport. We called Budget to let them know and they said that we needed to file a report with Budget online. Fine. BUT when returned the car to this company, we told the attendant that we had pictures and stuff about the unfilled gas tank... After checking that we returned it with a full gas tank, the attendants told us that they were going to give us a $50 credit for the gas. We said, oh that's nice, do we go to the desk and get that credited back? They told us, oh no, it will just show up on your statement at the end. So we left and did nothing... BIG MISTAKE. Fast forward to getting the statement and not getting ANY MONEY BACK. My father called Budget only to hear that they don't have any record of the attendant offering this and thus cannot give the credit back. We're going to dispute the insurance charges via our credit card, and make sure Budget headquarters knows about our experience. And we WILL be filing a claim via their website about the 1/4 tank. Rent from anyone else but Budget. It felt like they purposefully did all this because my father is a senior citizen (he rented the car and was handling things) and thought that he wouldn't dispute the charges because he wouldn't know how or have the energy to. Well, they are very wrong. IF this is a corporate level scam...

    Photos
    Budget Rent a Car - Extremely long lines at the budget Avis rental car center Buffalo airport

    Extremely long lines at the budget Avis rental car center Buffalo airport

    Budget Rent a Car - A 2 hour wait for the people behind me at Avis/Budget

    A 2 hour wait for the people behind me at Avis/Budget

    Budget Rent a Car - Food, debris(?) in every crevice.

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    Food, debris(?) in every crevice.

    Enterprise Rent-A-Car - carrental - Updated July 2026

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