Was great dealing with these guys, called them up and talked to them about the trailer I was…read moreinterested in before driving up from Toronto. They had pulled the trailer in and did all inspections before I got there. Made the payment and I was on my way. Friendly staff and very helpful setting up the trailer to fit my truck setup. Highly recommend!

I took my trailer there to put on new tires and do a bearings service. The technician told me that…read moreI have to change the brakes and bushings as well (tandem axle) and somehow that will incrementally cost an extra $4500 (changing back plates and bushings) on top of the original job for tires and bearings (should be noted brake parts cost $250 for 4 wheels on Amazon, and bushings are not that expensive). I wanted to cancel the whole job but they had my trailer and forced me to take the tires and charged me an inspection fee on top (somehow putting the drums back on is an extra 1.25h on top of the tire installation where the tires are already off)...... I am not even sure if they serviced the bearings... To put it mildly I do question their integrity given this behaviour and the prices quoted for changing the electric brakes and knowing what it actually takes to do it... I hoped I misheard but they certainly did not correct me when I repeated the price back to them... I went there based on their reputation and I am very disappointed by the experience. $4500 is quadruple what would cost to do disks and rotors on 4 wheels on any car which is quite a bit more complex, let alone electric brakes on a trailer so in my view we are talking orders of magnitude difference...

I never write a bad review. When I have a negative experience, I usually just never go back to the…read moreshop or company again. But my experience here was so bad, I feel I need to warn others. We bought a camper here in 2019. They also talked us in to an extended warranty (my mistake - I fell for it). It was a nice little camper, but we barely used it (3 or 4 times a year at most) so we decided to sell it this year. I thought I would bring it in to Leisure Days Smiths Falls for a once over to make sure everything was working before putting it up for sale. We dropped it off the Wednesday before a long weekend and requested the basic maintenance package. They asked if we needed the camper back right away and I said no, we weren't using it the long weekend so the following week would be fine. Two weeks later, after I reached out to the service department several times, they told me I could come pick it up. Great! So I called ahead to pay over the phone so my husband could just pick it up on his way home. It was more expensive than originally quoted because they had to fix a few things. Fair enough. I asked them to itemize it, and then I asked why - if extra work needed to be done - no one called me to let me know. Or why they didn't at least mention it when they said the camper was ready to be picked up. Crickets on the other end of the phone. Then, after some back and forth, I said, ok, I would pay over the phone and my husband would come pick it up. Then they said, oh tell your husband to come see me, there is something with the axle or a spring in the wheel bearings I need to show him. What is the issue, I asked? Is it the axle or the wheel bearing? The answer was, oh I don't know exactly. I said, excuse me?? There is an issue you want to show my husband but can't tell me what it is? I was baffled. The I asked if it would be covered by the extended warranty. They said they would check. A few more days go by. I called and was told they were looking into it and would let me know as soon as they heard anything. Finally, my husband stopped by and they said oh yeah, it won't be covered by the warranty (again, they had an answer but didn't think to call and tell us). So we will be taking the camper to a proper shop to see what the actual problem is and to get the work done by competent mechanics. Now, my issue isn't with the warranty coverage (although, frankly, I wouldn't buy another one), it's with Leisure Days Smiths Falls and, in particular, the service department. They displayed a baffling lack of knowledge, some of the worst communication I have ever seen from a business, and terrible customer service. Overall, a completely awful experience. On a hilarious side note: as I was typing this review, Leisure Days Smiths Falls just called me to ask me if I knew they had a sale on and if I wanted to buy another camper. I said no thanks. I would never be buying anything from Leisure Days Smiths Falls again.

I purchased a used trailer here with the understanding it was all in good working condition, come…read moreto find out it has a multitude of problems my warranty won't cover because they're preexisting issues, none of the issues were disclosed to me at the time of sale and to top it off my black water tank is completely full and clogged right from the lot. When I called to address the issues I was met with hostility from the salesperson (Pete) I bought the trailer from and the finance guy (Dan) also got hostile with me on the phone. If it wasn't for the service department I likely wouldn't have made the purchase. This is a small town and this has been the worse customer experience I've had dealing with any company. It won't go unnoticed.

I rent through Enterprise a lot. This was my first experience with renting with the Truck division…read more Paul was extremely helpful! It was a great experience again as always! Truck was spotless and ready early!

We purchased a Travel Trailer from Primo RV online, had it inspected, drove 1200 Kim's to pick it…read moreup. Best customer service experience ever. Experienced, patient, knowledgeable, bent over backwards to ensure we were satisfied. Amazing ! Well done! I'd give them 10 stars if I could. We highly recommend Primo RV.

I bought a teardrop trailer from them and I can tell it was put together quickly and carelessly…read more Nothing but problems. It started with the keys for parts of the trailer and the battery , now the the hose for the water container has a leak. I have not taken it out for camping so these problems are adding up. I don't recommend them

Best service ever. Owner on site and he knows is stuff. Finally found a local garage in Almonte…read morethat I don't feel gauged for parts and service.

From the owner: Appointments starting January 20th, 2020! Call us for Winter Maintenance Package through February:…read moreOil & Filter Change, Inspect Air Filter, Battery & Cooling Check, Install Winter Tires,Seasonal Tire Swap (On Rims). Services Include: Fleet Maintenance & Repairs: Seasonal Inspections, Annual Safeties Car and Truck Maintenance & Repairs: Brakes, Oil & Filter Changes, Seasonal Inspections, Suspension & Steering, Electronic DIagnostics Motor Vehicle Inspection Station: Ministry of Transportation Approved, Annual Safeties

Worst experience I have ever had with a company purchasing a $30,000.00 trailer that I have paid…read morefor and paid for shipping and was told I would have it in less than a week. 5 weeks later still no trailer. I would never recommend this company and urge any future customers to do all their homework before committing to a purchase... 1 star is Still to much. I Rate this company negative 10 stars....

there great Marie set up the sale and sent to machine to…read moreCalifornia it arrived in 6 days they serviced it before they shipped it always polite to deal with and honest great people when I'am ready for my next machine and they have what i need i will buy it from them and have it shipped again Cattanach Construction INC.

I recently rented a truck from Enterprise (Ottawa Truck Rental on Laperriere Ave) to move my son…read moreand his roommate from Ottawa to Montreal. I used the online rental process which was seamless and efficient. My only worry was that i couldn't tell if i was getting a 12 or a 14 foot cube van. On the day of the move i arrived at Ottawa Truck Rental and was warmly greeted by Matt and his colleague, and he had the reservation up on his system and confirmed that the 14 footer was ready to go. He walked us out to the parking lot, walked us around the truck, pointed out important features and we wrapped up the contract at the vehicle via his wireless tablet. Truck was perfect but even better was the SERVICE from Matt - outstanding communication and front line service! I have used U-Haul a few times in the past and this was the polar opposite to the near disdain that customers seem to be treated with at U-Haul! I will continue to use Ottawa Truck Rental in the future and will highly recommend them to friends and colleagues.